Trusted Agent profile · Harlow
★★★★★
1,553 reviews across 2 platforms
15 Broad Walk, Harlow, CM20 1HX
William H Brown's office in Harlow, at 15 Broad Walk, is rated 2.7 out of 5 across 1,553 reviews on two platforms, including 372 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. William H Brown hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harlow.
Every review we hold for the Harlow office, from every platform, shown as written. First names only.
5/5
GoogleI can not praise the team at harlow high enough every part of my experience with them was done with the upmost professionalism and care. Amber and her team showed a passion for the business that other rival companies do not. i will continue to use amber and the team in the future
5/5
TrustpilotAmazing service, talented staff
Bought a property with William H Brown, my sales negotiator, Andreea Crisan was professional and helpful at all times.I could call anytime and get help or answers to my queries.Highly recommended and will definitely buy with WHB again.
5/5
GoogleVery satisfied with their help finding me a property. Hugely helpful and I owe them a lot. A massive thank you to a lady called Chloe for helping me I couldn’t have done it without your help!!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI received great customer service from start to finish, many thanks to Jamie and Amber who were great throughout the rental process, nothing was too much trouble for them. Would highly recommend renting through them to anyone who is considering moving in the future.PositiveResponsiveness, Professionalism
5/5
GoogleGreat service. Scott was friendly and informative. Felt the benefit of his knowledge through the whole process of listing to completion. Moving is up there with the most stressful things you will do and Scott took the burden of that stress away. Could not recommend enough.
5/5
GoogleMitchell helped up purchase our new home in Harlow. He was friendly, helpful and professional throughout the process and we'd definitely recommend purchasing through William H Brown.
Thank you for taking the time to leave us this great 5* review and recommendation Lisa. Kind regards, Lucy, Customer Relations.
5/5
GoogleI will recommend this agency to all my friends!Theresa the mortgage advisor and agent Spencer showed a lot of professionalism and promptness. Thank you so much for everything 🌟 🌟 🌟 🌟 🌟 …
Thank you for taking the time to leave us your 5* review and recommendation Salomia Loredana! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am really impressed with William H Brown, I am a first time landlord and I am using Amber and her team to manage my property, she has helped me through the whole process and keeps me updated regularly. I would recommend using them if you are a landlord or tenant, really good company
1/5
TrustpilotHarassment on another level
My wife provided my contact details to William H Brown on Rightmove when looking at a house we were interested in. When we explained our situation to them they said they would take my details off their records. 3 months on and I'm still getting weekly calls from them, even after saying under GDPR regulations I want them to remove all records they have of my personal information. I've decided now to report them to the ICO as enough is enough.
5/5
TrustpilotShootout to Beth Dalton
Shootout to Beth Dalton. This women can really work great i had troubles renting a house so she helped me alot! I've never seen such a kind and great person like her. Because of her my experience with Williamhbrown is awesome. She's the best worker out there. 😄
1/5
TrustpilotShocking
Shocking , they do not tell the truth then when we wanted to leave bullied us to threatening court action if we left , 5 people looked at our house 4 did not even have their houses on the market , would not release us from contract and then kept telling us to reduce the price after they valued it 40 odd thousand more , 4 months of hell and making the whole experience stressful and wasting our time !!!!! I have sold many houses and never had such an awful agents bar one staff member who was genuinely nice to us but still was not honest .
1/5
TrustpilotAvoidx100! William H Brown & Sequence Home
The entire business management is managed so poorly that I am amazed how they are still in operation. I am a landlord and used William H Brown (Sequence Home) as a lettings agency to fully manage my property. Whilst the front looks professional, but once onboarded with them, the full management services are sub-standard. They are slow in responding but when they needed the money off you - it is on time. Custom them if you want to be scammed with false promises. Even as it stands, they are withholding £200 of my money, and when I queried it, they said that it was for an unpaid inventory checkout service of £162: (i) I'd paid it with receipt as proof, and (ii) £200 vs £162 - clearly they need to pay a trip to specsavers. This has been dragging since Nov 2022 - and I don't believe I'll have the £200 back.
1/5
TrustpilotDo Not Use Bannercross William H Brown.
Do Not Use Bannercross William H Brown.I wish I’d looked at all the other reviews before going with them because the negative ones are spot on about this company.They lock you in a 20 week contract. (which is way longer than other estate agents), they do this as they aren’t the best at their job.Kate will be all nice and positive to get you to sign the contract but as soon as you do you’re in for a shock. She’s rude, she ignores emails, gets the staff to say she’s not in the office, she’s a full on liar.They will get you a few viewings and after that they will basically leave you hanging as they know you are stuck for 20 weeks.My partner rang for a way to move forward with selling my house, she was welcomed by a sarcastic, patronising Kate. My partner is 28 weeks pregnant and this upset her.Keep well away from this company if you want to sell your house, I promise you now you will regret it.I will go to the ombudsman over this and the regional manager of William h brown to get out of this contract.
1/5
TrustpilotComplete and utter incompetence
Complete and utter incompetence. From the start, there were inconsistencies - constant misspelling of names, mistaking the house numbers, 34 instead of 43 despite constant corrections on our end, so important letters were sent to the wrong house. They didn't double check names or our addresses despite how we had to constantly give them our payslips and bank statements which would have shown them that they had input the wrong information. If they'd so much as looked at all the information they had at hand, they could've so easily phoned us to correct the mistake that they made. But they didn't, as they were blind, foolish and terrible at their jobs.We were given 3 months of radio silence, and during that time we were under the impression that they were doing their jobs, but alas, they were not. When we finally emailed them as we were scared they'd forgotten about us, it turned out that yes, they had. They tried to blame us by saying we did not email them back some confirmation, but we did email them twice, and they completely disregarded our emails.Every three months they asked us for more proof of work, such as our bank statements and our payslips, as they were working so slowly they needed constant proof that we were still employed.We were transferred from our initial correspondent to another, who was new and still learning. From my end, it appears that the first man handed us over to another person so that the blame would be shifted to him if things were to go wrong - which they still did.Our solicitors, separate from William H Brown, commented on their slow uptake, surprised at how long they were taking. We knew it had to be a terrible experience if our own solicitors commented that William H Brown was doing such a bad job.They kept telling us and our solicitors that we were being sent letters, however those letters didn't exist until we pushed for them to exist and asked what the contents of these letters were.We had confirmation that the seller accepted our offer in May of 2022, and we were finally moved in by late January, early February 2023. We were given promises that we would've been in by Christmas, but that was not the case. We did not have our hopes up, as we'd also been told we would've been in and settled by September 2022, and were disappointed.When we gave them the deposit, they took days to confirm that they'd received the deposit, and we had to phone and email and push them to confirm it for us, as with no confirmation, we feared that the worst had happened, and the deposit had been lost. Thankfully, it wasn't, but the lack of communication was terrifying.When we were finally allowed to have the keys, and we went into the office to get them, we found out that William H Brown didn't have the keys, and the seller still had them. They broke confidentiality by letting us contact the seller ourselves to get the keys from her personally. However, she agreed to see us and hand us the keys over, as she also didn't trust them to keep the keys safe.With all these bad, terrible and frankly easily avoidable mistakes, we have had the worst experience buying a house from these people. If I could go back in time, I would beg for us to get a house from anyone else but William H Brown. I have never come across such incompetent, foolish and frankly stupid people in my life. I urge everyone else to not go to them, they are terrible at their jobs, terrible at communication, and terrible at the simplest of tasks.
1/5
TrustpilotAbsolutely awful company
Think they’re above you, snobby, rude, arrogant. Never had worse dealings with a company in my life. Had numerous valuations, these came in most expensive. Girl from the office called me to see if I wanted to view a property, that I know has been on the market for months as it’s a friend of mine, she told me it had just gone up last week so another lie. Do not use this company, far better and more friendly local estate agents who are more personable than a big company who think you’re beneath them
1/5
TrustpilotHarlow branch terrible service
Harlow branch managed to convince a buyer with a solicitor and mortgage to change to their preferred provider to gain commission but at the delay to my house sale. They didn’t return a single phone call in 5 months ! Took 7 months to complete a no chain sale ! And I had to conclude the sale myself and now they have issued court papers to an address they know I don’t live at and threatened me with a ccj ! I would not recommend them at all.
5/5
GoogleGreat overall experience 👌 …
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleRachel assisted with my purchase and was friendly and prompt at responding to my queries throughout the process. Very happy and considering instructing William H Brown to act on the sale of another property.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo not bother. Use your time with truthful agencies!
I took into consideration that they are a legit company, duely registered, and ignored the reviews. If only I had taken the reviews seriously, I would have saved my time and the money I spend with travelling to see the property they showed. They really don't bother with communication. Hopeless. Not a signal of a follow up even though they took a copy of my ID and I signed an EOI. Now if I see they are the ones advertising I just pass.
1/5
TrustpilotNo care, no communication.
Zero communication and less than zero attempt to resolve any issues. Since moving into a flat supposedly under the care of William H Brown 6 months ago not a single problem that I have reported through their portal, in person and over the phone has been sorted. The balcony door is ratchet strapped shut in mid winter because the mechanism was broken between viewing the flat and me moving in, this was also not mentioned conveniently in the itinerary, Dish washer broken, cooker hood broken, skylights leaking, sinks broken, balcony rotted and dangerous. To top all this off, ive now been without water for 12(!) days as the pump has broken with no urgency to fix the issue or provide me with anyway to drink, shower or use the toilet. I'm not sure this is even legal at this point. Ive had some bad landlords but William H Brown are the worst.
1/5
TrustpilotBest off not using this firm
This company is all sorts of wrong. Not only do they tell you phone calls recorded they later confirm they are not when you get to head office complaint stage. Clever sods lied to me clear as day on phone and never put any of what they told me in emails.. I'm now being accused by them of being the liar, which I now can't prove apart from half statements in email which are inconclusive at best.... I would avoid this company again, I do not recommend anyone use this useless, dishonest company. It is now looking like a small claims court case if the TPO can't get me the money they owe me. Not a huge amount £500 but when you paid them £2500 for services its a sizeable amount.
1/5
TrustpilotAVOID AVOID AVOID!!!!!!! SCAMMERS
AVOID AVOID AVOID!!!!!!! ABSOLUTE SCAMMERS!!!!!!!Absolute joke of a company!! Me and my partner were told to pay a deposit and secure our home and that it would be ours. Only to have a phone call the next day telling us the place has gone ? I thought it was secure? No!! They then tried to make us pay more deposits for another place then for again to tell us it’s not available AND THEN THE SAME HAPPENED OVER AND OVER AGAIN!!! I asked for my deposits back as I was sick to death of being messed around !!! The young untrained women that had absolutely no knowledge of the company she works for at William h Brown promised me 3-5 working days and the money would be back! To then constantly having to Email about my money to then be responded to telling me my money has been taken for ‘costs’ what costs? They messed me around I didn’t even complete applications for ANY PROPERTY! They didn’t have any information for credit checks etc!!!! Livid
1/5
TrustpilotAwful customer service from property management
Myself and my husband are currently renting a property from William H Brown and the service we have recieved so far has been appauling. We only moved in about 3 months ago and there have been countless issues with the property. The main issue has been the lack of care and communication from the property management department from Ailesh Lawlor who has been completely inconsiderate of our situation. I am currently almost 8 months pregnant and there is some work being carried out in our place and everytime I have called Ailesh she has responded in a careless tone. She has shown no care whatsoever everytime I have reported an issue for example, the leak in the wall, no hot water or heating, faulty extractor fan, leaks from the sink and many more issues. She has continuously responded with " i will give you a call back" or "I will get back to you with more information" however we have barely received anything from her. We reported the leak in the ceiling a week after we moved in and were told that it was a priority to sort it out due to the weather condition. However, it has taken them almost 3 months to solve this issue! The overall customer service has been extremely poor from the property management department and I don't believed anyone should have to go through this, especially someone who is so heavily pregnant.
1/5
TrustpilotAvoid WHB dodge the bullet.
My partner has recently moved out from zero deposit property, which was cleaned few times, we have moved out three weeks ago, they have done their inspection stating that a property is not clean and wants to go through TDS to charge us 400£ for it to be cleaned. Things like dust and limescale around the toilets they are the worst avoid at all costs.
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Tell us what you need and we'll put you in touch. William H Brown hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harlow.
