William H Brown Harlow reviews

★★★★★ 1/5

Trustpilot

For 3 years I contacted WHB to sort out…

For 3 years I contacted WHB to sort out the severe and dangerous damp in my property. Nothing was done. It took 18 months to fix a hole in the roof, which no doubt contributed to this issue, as my ceilings fell in during the work on the roof. I made many improvements to the garden, including spending THOUSANDS on the severely overgrown garden. On my departure, I was accused of contributing to the damp (this was an issue from the OUTSIDE of the home) and that I owed them hundreds. They caused stress and anxiety to me during my letting experience. I found the dealings with them to be underhand, unprofessional and several health and safety regulations are ignored. They want to make a profit, be it by fair means or foul. Their customer care and attention to the welfare of their tenants needs some serious improvement!

Louise · 18 August 2023

★★★★★ 5/5

Trustpilot

Consistent excellent service from W.H. Brown

Consistent excellent service from W.H. Brown at Clacton. Particularly Michelle, who goes over and above what is required and has done so for many months, She works hard, is polite and never makes me feel a nuisance :). Thank you so much

Jane · 2 September 2022

★★★★★ 5/5

Google

Recently I have been in contact with Theresa and Ben. They are very professional and helpful. They answered all my questions. Thank you for your support throughout the process. Highly recommend.

Mariana · 25 July 2024

★★★★★ 5/5

Trustpilot

We were buying a house from WHB and we…

We were buying a house from WHB and we are currently selling it. We are very satisfied with the professional service. Everyone is always very nice and helpful, especially Cliff, who we can always rely on. They advise themselves even in times of pandemics.Thank you to Cliff and the team

Justyna · 1 June 2021

★★★★★ 1/5

Trustpilot

Underhand

I tried to sell a property through this company at auction and they had some very interesting views on the value. I said I would take my business elsewhere and the next day the local branch phoned me to try to get me to get the property put on the general sales market through their branch. I politely refused because their actions were very underhand. They have rung me weekly for a year since in one guise or another trying to get my business.

Andrew · 14 July 2023

★★★★★ 5/5

Trustpilot

WHB Holderness Road

WHB Holderness Road - Hull. The sale of my property went without any issues right from the start of the valuation with Neil to Charlotte and James coming to see the house so they could help with telephone questions. Charlotte kept me updated and it sold straight away. Very happy. Thankyou

Rachel · 31 January 2021

★★★★★ 1/5

Trustpilot

I let my property with William H Brown…

I let my property with William H Brown and have been disappointed by their service at every turn.

Nick · 9 January 2026

★★★★★ 1/5

Trustpilot

William H Brown

William H Brown - Scunthorpe. Initially , friendly staff but as time elapsed it became evident they weren’t interested in my plight as a tenant. However it was only until very recently I realised that one staff member in particular considered it acceptable to make stuff up and frankly her motives in hindsight seem racist. It’s not a word I use lightly either. I would be very concerned if you were to rent a property with this company and specifically this branch. Whilst I have absolutely zero proof to validate my opinion , the overwhelming feeling I have as a result of dealing with this person’s lies isn’t going to go away in a hurry.

GamorneiOne · 29 June 2023

★★★★★ 5/5

Google

Theresa Yearwood was my mortgage advisor when I was buying my flat and I cannot recommend her enough. She was very professional, knowledgeable and responded quickly to queries whenever I got in contact. By far the easiest person I dealt with during the whole buying process.PositiveResponsiveness, Quality, Professionalism, Value

Lee · 14 June 2021

★★★★★ 1/5

Trustpilot

William Brown of Swaffham and William…

William Brown of Swaffham and William Brown Auctioneer facilitated viewings and offers behind my back after a sale was agreed with me under private treaty. They lied to me when I questioned why the advert had not been removed, assured me time and time again that the property would not be shown and that no more offers would be allowed, and finally just a few weeks before completion called me to say that they had allowed and taken a bid under "auction conditions" and that unless I met with all terms of this including being prepared to pay the auctioneer fees and giving an immediate deposit and to close within 28 days including forgoing my solicitors input ( which was already weeks in progress) I would loose the purchase. I made a formal complaint but had no concrete evidence in writing and the staff at the Swaffham branch closed ranks, lied, and said that they had never assured me that my purchase was safe. It has cost me thousands of pounds because I have had to rent now while looking for another property.

Thelma · 26 June 2023

★★★★★ 1/5

Trustpilot

William Brown of Swaffham and William…

William Brown of Swaffham and William Brown Auctioneer facilitated viewings and offers behind my back after a sale was agreed with me under private treaty. They lied to me when I questioned why the advert had not been removed, assured me time and time again that the property would not be shown and that no more offers would be allowed, and finally just a few weeks before completion called me to say that they had allowed and taken a bid under "auction conditions" and that unless I met with all terms of this including being prepared to pay the auctioneer fees and giving an immediate deposit and to close within 28 days including forgoing my solicitors input ( which was already weeks in progress) I would loose the purchase. I made a formal complaint but had no concrete evidence in writing and the staff at the Swaffham branch closed ranks, lied, and said that they had never assured me that my purchase was safe. It has cost me thousands of pounds because I have had to rent now while looking for another property.

Chambers · 26 June 2023

★★★★★ 5/5

Google

Honestly couldn’t recommend them enough, the whole team was such a huge help considering how busy they’ve been they always kept me up to date with everything going on. If you’re looking for the best estate agents in Harlow this is the place to go!!! 5* service

Izz · 19 July 2023

★★★★★ 5/5

Trustpilot

Hanna was my mortgage advisor.She was…

Hanna was my mortgage advisor.She was professional, friendly and very efficient and I would highly recommend her to anyone.

Richard · 16 April 2024

★★★★★ 5/5

Google

I have been using William H brown for the past year for my rentals, I have been working with Amber, Jamie, Alice and Chloe very closely over the past year securing great tenants for my properties, The level of service from the letting department is second to none, very professional, efficient and reasonable fees, they are in my opinion the very best at what they do and over the past year, I have formed a very good understanding and honest relationship with this team, Speak to Amber (manager) she will go above and beyond for you and is very polite, kind, bubbly, down to earth and most importantly trustworthy unlike other agents I have come across. Highly Reccomended ⭐️⭐️⭐️⭐️⭐️

Shah · 14 June 2023

★★★★★ 5/5

Google

EXCELLENT service from start to finish!! We were looking to rent our house out and have had some very bad experiences with previous estate agents (NOT W H Brown) in the past where we actually had the deposits stolen twice, so this decision was quite big for us. After contacting W H Brown and speaking to Amber, we had a great discussion and negotiated a very competitive price for a fully managed tenancy on our property. Amber remained very knowledgable and professional throughout! Communication was excellent and even when she wasn’t available, other members in the team supported with just as much professionalism. From speaking with Amber, I believe the team had found a new tenant within 24hrs and hadn’t even marketed it on the website! Very smooth process throughout and can highly recommend the team at WH Brown to deal with your property. Thank you

Andrew · 14 June 2023

★★★★★ 5/5

Google

The team at William H Brown Harlow are amazing! After viewing countless properties with other agents, I don't think my wife and I would have been able to find a house to rent as new immigrants without the help of Amber and James at william h brown. They were really helpful. And we got a great 3 bed house at that! The process was seamless! No unnecessary conditions, no delays at all. I highly recommend William h brown for first time renters/buyers and in fact everyone else.

Shem · 14 June 2023

★★★★★ 5/5

Trustpilot

I highly recommend William H Brown…

I highly recommend William H Brown Stevenage. Jack Elston has made the sell of my property and move hassle free. So polite and quick to answer any questions. Thank you Jack for all you and your team have done.

Sue · 17 October 2022

★★★★★ 1/5

Trustpilot

Lettings yes. Property management no.

Although they managed to let out all of our properties reasonably quickly, their property management was abysmal. They gave repair work to contractors who were expensive with very poor quality work. Sometimes they were the friends and family of the staff.We had to appoint a different property management company who now is far more reliable and trustworthy.

JDev · 4 October 2024

★★★★★ 5/5

Google

We have received a faultless service from the team of Amber, James, Chloe and Reece - efficient, professional and always available no matter the issue

Keith · 23 September 2024

★★★★★ 5/5

Trustpilot

Thank you Maisie and Jack from Ware …

Thank you Maisie and Jack from Ware for finding me a rental property, Amazing service, will be recommending this branch.

Drew · 5 March 2024

★★★★★ 1/5

Trustpilot

Simply avoid at all cost !!

Simply avoid at all cost !!! Inexperience is not what you want when dealing with the biggest purchase of your life. It’s cost us ☹️

Andy · 8 November 2023

★★★★★ 5/5

Trustpilot

Tammy , the superstar from Scunthorpe.

We have just moved house and relocated back to the UK .Tammy from the Scunthorpe branch was simply amazing. From start to finish she was helpful, supportive and understanding. She made what could have been stressful experience a very simple and enjoyable one.Thanks Tammy , you’re a superstar.

Duncan · 5 March 2021

★★★★★ 1/5

Trustpilot

Over One Year for Nothing

Around one year ago, we were interested in a house and the seller A accepted our offer.Then after over half a year, almost all the procedures went through, the seller's solicitor stopped replying to our solicitor but reassured that they're sorting the last enquiry out.After one month, the estate agent contacted us that the seller declined to sell the house and the staff from the estate agent apologised quite sincerely. Someone senior from the estate agent gave some information of a similar property around the same area to us.We both found this house quite met our expectation so we expressed our interest and the house seller B accepted our offer within one week.As this house B is a no chain house, we expected the procedures can go through more quickly than last time. However, the enquiries have taken more than four months and there is still two outstanding enquiries. We did try to ask what the last two enquiries were but not getting any response.William H Brown is a liar as the house B suddenly becomes a chained property during the conveyancing process.

Alo · 19 April 2023

★★★★★ 5/5

Google

Amazing service from James and Chloe who went over and beyond to help my family and I with our move within a short amount of time. They were very friendly and professional both on the phone and emails, always responding in good time, providing updates and next steps & answering any questions. I am very grateful for their help as well as Amber's support. I never knew estate agents could be so caring and attentive - highly recommend!

Rosalie · 14 June 2023