Trusted Agent profile · Harlow
★★★★★
1,173 reviews across 1 platform
Barnfield Way, Harlow, CM17 9TN
Simple Life's office in Harlow, at Barnfield Way, is rated 3.8 out of 5 across 1,173 reviews on 1 platform.
Every review we hold for the Harlow office, from every platform, shown as written. First names only.
5/5
TrustpilotWell maintained homes
Hi Michael, thank you so much for your review and we're pleased to hear you're happy. Thank you for your constructive feedback too, we will be feeding this in the management so we can make relevant changes in order to further improve our services.
4/5
TrustpilotResponsive when needed
Thank you for your review Natalie!
1/5
TrustpilotVery disappointed
Very disappointed. My daughter starting a postgraduate university course was interested in a home. Despite the fact that I as her father was prepared to guarantee the rent the company wanted 12 months rent in advance. This appears to me to be totally unreasonable.
Hi Steve,Thank you for your note. We’re really sorry to hear that we were unable to get your daughter through referencing on this occasion. I understand that our Head of Lettings has spoken to you today and looked in to the conversations between your daughter and our lettings team. We’d like to confirm that we do accept guarantors. If for whatever reason a guarantor isn’t possible or doesn’t meet with our criteria then we will always offer the option to pay up-front as an alternative option. From looking in to this conversation with you, we can see that things weren’t explained as well as they should have been so we really do apologise for that. If you’d like to discuss further or you’d like to re-open conversations around applying, then we would be happy to help.
5/5
TrustpilotSmooth arrangements and sincere services
Great communications for me, an overseas applicant. Smooth arrangements throughout the process and especially great services and information provided for house setup by lovely Senior Asset Manager, Hannah.
Thank you for taking the time to leave a review Ken!
5/5
TrustpilotI contacted simple life regarding…
I contacted simple life regarding houses still being built, it was easy to understand the process of reserving a plot with the help of jade who has great customer service and fast responses. Hopefully we get to move into one of the houses when completed.
Thank you for your review Hannah! We're hope to have you as a Simple Life resident very soon!
5/5
TrustpilotA lovely experience so far
A lovely experience so far. Loving the house and the atmosphere surrounding it. Thank you for doing this houses and allow me and my daughter to have the opportunity to live with no fears and finally feel safe in our lovely house 👏🏼
Hi Sandra, It is a pleasure! We're pleased to offer places that renters can call home for as long as they wish. We hope you enjoy your new home!
4/5
TrustpilotYou guys are doing well it really help…
You guys are doing well it really help to find genuine Tennant, am still waiting for feedback from you guys, I have submitted all the information you guys requested from me and everything is 100% genuine but no response from you guys yet
Hi Yakubu,Thank you for your 4 star review. We can see that there was a hold up in your application due to information required from you during referencing. We’re pleased to see that we have new information and everything we need now for referencing to continue so we hope to have this passed and a move in date for you soon!
5/5
Trustpilot5 stars
I've dealt with a few letting companies before, but Simple Life Homes, through our Asset Manager Hannah Bishop, is oustanding regards to customer service/support and quick response.
Thank you for your review Bruno!
4/5
TrustpilotI could not physically view the…
I could not physically view the property before my application. Now that I passed the reference check, I am doing to follow up on viewing the property to prepare towards my move-in date.
Thank you for your comments Femi. Unfortunately it's not always possible to view a property before making an application, in cases where it's not been fully built yet, or existing tenants are unable to provide access.We're glad to hear that you have passed your references, and the team should be able to help with any further questions.
5/5
TrustpilotSo far have had a very good and…
So far have had a very good and efficient service from Katie since making my initial enquiry for a Simple Life Rental Property. We have not moved in yet but hopefully will continue to receive the excellent service. So far no problems 👍
Brilliant news Emma! We're really happy that you've had a great experience with us so far and we're looking forward to getting you moved in to your new Simple Life home soon!
5/5
TrustpilotThe experience was well communicated…
The experience was well communicated throughout the process. The application was simple,quick and fair. Ryan.H was very knowledgeable about the property and the process.
Thank you so much for your review Mr Reddall!
5/5
TrustpilotWe have been with Simple Life homes for…
We have been with Simple Life homes for 2years now and are very happy. Some reported issues are looked over and some do take long to get sorted but happy overall.
Thank you for your review and helpful feedback Ann-Louise!
5/5
TrustpilotStart to finish would really recommend
Thank you so much Ben!
5/5
TrustpilotI recently rent house with simple life…
I recently rent house with simple life homes. Thank you to jade and Shannah. We are very happy
Hello! Thank you so much for your review!
5/5
TrustpilotSimple Life have made my moving In…
Simple Life have made my moving In process less stressful. Good communication throughout and love my new home. Happy to be a simple life resident and would highly recommend for anyone that’s looking for a new home.
Thank you Karen! We're delighted to hear that you're happy being aa resident with us!
5/5
TrustpilotFrom the moment i enquired about a…
From the moment i enquired about a property to having all the checks done really was easy and stress free. Its all done online and you still have the option to talk to a real person if needed.I would highly recommend.
Thank you so much Mark! We delighted to hear that we've made things as simple as possible for you!
5/5
TrustpilotI've lived in a simple life home since…
I've lived in a simple life home since November and as of yet I've found the simple life team to be most helpful. Any query/issue is dealt with efficiently and with great help and support. Would highly recommend simple life homes.
Thank you Tanya, that's excellent to hear!
5/5
TrustpilotHad a beautiful agent helping with everything that needed to be done excellent customer service was explained well and helped with everything all the way till the date move in thank you so much
A beautiful agent Name Rev has helped me with everything until the date I moved in had a everything explained well thank you for everything
Thank you for your lovely feedback Anna!
5/5
TrustpilotI moved last August and really love my…
I moved last August and really love my house ! I appreciate all services and promptness in responding to my concerns and inquiries!!I also appreciate the maintenance of common areas !
Thank you so much for your lovely review Ana!
4/5
TrustpilotLovely home
Lovely homeEasily contactable.
Thank you for your lovely feedback Liam!
5/5
TrustpilotNice property
Nice property, Competitive rent rates.
Thank you for your review!
5/5
TrustpilotVery well organized
Very well organized, helped me throughout my move. Junior Nolan , helped me alot , very supportive, patient with excellent communication skills.Highly recommend
Thank you for your review Abed!
5/5
TrustpilotYour co-ordinater Kate
Your co-ordinater Kate, she is a great lady. When I have any questions, she must respond faster. Even the email or telephone conversation, I feel that she is a easy communication, kindly and work hard lady. well done 👍
Thank you Ching! Kate will be delighted to hear this!
5/5
TrustpilotSimple life just makes things so easy
Simple life just makes things so easy Their customer service is great, and they are always there to help This is the beginning of the process, but so far, there are only good things to report
Thank you Geoffrey! Really pleased to hear that you've had a good experience with us so far!
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