Every review we hold for the Harlow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSimple Life, how ironic.
Absolutely dreadful Agency, who are clearly profit driven at all costs. Glad to have moved out. Didn't manage to take my deposit with me, but knowing I know longer need to deal with the often absent and unhelpful staff brings me great joy. I'd think twice before letting with this money grabbing Agency.
Conan · 11 October 2023
Agent replied · 29 October 2023
Hello, As you will know we have requested further identifiable information from you via Trust Pilot, we weren’t able to locate a tenancy matching the information you provided. Without the tenancy information, we are unable to help you further. We would like to take this opportunity to highlight that if any resident is unhappy with proposed deductions from their deposit at the end of their tenancy, they can dispute this with the Tenancy Deposit Scheme, who act as an independent adjudicator on behalf of both parties. They will review all information provided and will make a final decision on deposit deductions to ensure that these are always reasonable and fair.
★★★★★ 3/5
TrustpilotThe process of referencing
The process of referencing, application etc was really easy and straightforward and quick! Although, after numerous chasing emails I have been told that our references have passed and someone will be in touch shortly to confirm move in time however, we are now week from move in date and still no communication has been received about move in time, paying deposit, tenancy agreement etc which is bit stressful.
Jessica · 16 May 2022
Agent replied · 29 October 2023
Hi Jessica, Thank you for your review. We’re really pleased to hear that you found our referencing and application process nice and easy! Following your review, I am pleased to see that Jade has spoken to you. We apologise if you were left feeling that you had to chase. Please rest assured, the team won’t have forgotten about you, usually the delay in communication is because there are no updates to share. However, we would like to thank you for your valuable feedback. We have noted recently from reviews and feedback like this, that we need more courtesy calls to our residents waiting to move in, so although you won’t feel the benefit now, your feedback has helped to improve our processes.
★★★★★ 5/5
TrustpilotNice and prompt service responses from…
Nice and prompt service responses from the team, good and cozy environment, good use of technology in all maintenance and correspondence, freebies during summer, free fitness app, and always tidying the surroundings. Good Job
Omolara · 4 October 2024
Agent replied · 26 October 2024
We're delighted to hear your feedback, thank you Omolara!
★★★★★ 5/5
TrustpilotHannah is fantastic
Hannah is fantastic, super helpful whenever we contact her!
Callum · 31 May 2023
Agent replied · 29 October 2023
Thank you for your review Callum!
★★★★★ 4/5
TrustpilotOver all the company is good the…
Over all the company is good the property is amazing but the down fall are repairs. They take too long and half the time it takes 2 visits to resolve the issue
Alison · 28 October 2024
Agent replied · 27 December 2024
Hi Alison, thank you for your feedback! All repairs should be seen to within 30 days. We try to mitigate multiple visits by gaining as much information as possible when a resident logs a request, in an attempt to be as prepared as possible and to achieve a fix within the first visit, however, this can't always be guaranteed. We'd be happy to look in to any outstanding repairs if you could email us with some identifiable information to complaints@simplelifehomes.com. Overall, we're delighted to hear that you're happy with Simple Life as your landlord and you love your property!
★★★★★ 5/5
TrustpilotThank you Catalina
Thank you Catalina Due to I am overseas aboard. She is professional, polite and patience to help me to rent a house. Thank you
靚仔爸爸 · 28 July 2021
Agent replied · 29 October 2023
Thank you for your review! We hope we have made your move that little less stressful! Catalina will be very thankful for your feedback.
★★★★★ 5/5
TrustpilotJust applied for a property in Bolton
Just applied for a property in Bolton. Rebecca has been very helpful and friendly! Me and my partner are so excited to move in!
HOLLIE · 14 June 2021
Agent replied · 29 October 2023
Hi Hollie! Thank you for your review! We're excited to get you moved in!
★★★★★ 5/5
TrustpilotPositive vibes all round
Courtney has been fantastic to deal with. Speedy replies and always there to help and answer my numerous questions. Nothing but positive experiences so far.
Laura · 26 March 2021
Agent replied · 29 October 2023
Thank you for taking the time to leave us a review Laura. We will make sure Courtney has a copy of your great feedback.
★★★★★ 5/5
TrustpilotPositive vibes all round
Courtney has been fantastic to deal with. Speedy replies and always there to help and answer my numerous questions. Nothing but positive experiences so far.
Tomlinson · 26 March 2021
Agent replied · 31 December 2023
Thank you for taking the time to leave us a review Laura. We will make sure Courtney has a copy of your great feedback.
★★★★★ 5/5
TrustpilotQuick and helpful agents
Hi, we recently have moved into the new house, we had a problem with the boiler; there was water leaking from one of the pipes it was quickly fixed though! Amazing agents that have kept contact with us at all times, William and Hannah, always helpful and patient! 😊
· 27 November 2023
Agent replied · 31 December 2023
Thank you for your wonderful review Ana!
★★★★★ 5/5
TrustpilotOlivia has been very helpful throughout…
Olivia has been very helpful throughout my application
Sadia · 24 May 2023
Agent replied · 29 October 2023
Thank you for your review Sadia!
★★★★★ 4/5
TrustpilotMuch better since dealing with the new team
We had a few issues with our references and securing a moving in date but since dealing with the new team which have taken over our apartment block we have had nothing but support! We have been assignment a point of contact who we will deal with instead of speaking to different people each time and we have now secured a moving in date! Thank you so much for all of your help!
Beth · 10 March 2021
Agent replied · 29 October 2023
We're so pleased that your issues have been resolved and you have your move in date.Thank your for taking the time to update your experience, we really appreciate your feedback and look forward to moving you in!
★★★★★ 1/5
TrustpilotNot the first problem I’ve had with…
Not the first problem I’ve had with this company. They do not stick to their word, and then they penalise you for their errors. No regard for mental health whatsoever.
R.N.F.B · 12 November 2024
Agent replied · 27 August 2023
Hello, Thank you for responding to our find reviewer request, allowing us to locate your records and gain further information from you over email. We would like to take the opportunity in this public forum to strongly dispute the claims made in your review, as we can see that the team had already given plenty of opportunity for you to uptake special adapted processes that would benefit your personal circumstances, however these solutions were not taken up by you at the time. We’re pleased to see that the team extended the opportunity for these adapted ways of working for the benefit of your personal circumstances and mental health, whilst still allowing us to fulfil our duties and responsibilities as a landlord. We are pleased to have had confirmation from you that this alleviated your concerns and you confirmed you were happy with the tailored service provided.
★★★★★ 5/5
TrustpilotReece is amazing
Reece is amazing, supportive and energetic. I was in rush but he managed things appropriately.👌
MOHAMED · 17 September 2022
Agent replied · 29 October 2023
Thank you for your review Mohamed!
★★★★★ 1/5
TrustpilotWorst experience I have ever had
Worst experience I have ever hadI felt completely ripped off at every stage of living in a Simple Life home. The prices are simply extortionate. Avoid if you want a simple life.
Ethan · 10 October 2024
Agent replied · 26 October 2024
Hi Ethan,We’re sorry to hear that our rents were no longer suitable for your budget. We do base our rents on that of the local market and we try to take a considered approach when reviewing rents for our customers. It is written within your tenancy contract that rents will be reviewed annually, which is standard for the rental industry. Unfortunately, as we are not an Affordable Housing Provider, we are unable to avoid increases, like any other business.
★★★★★ 5/5
TrustpilotGreat working with Simple Life Homes
It has been a great experience working with Simple Life Homes - at HomeViews, we love working with operators and developers who put their residents first and use their resident reviews to monitor and improve what they do.
Chloë · 1 July 2024
Agent replied · 24 August 2024
Thank you for your review Chloe! It is really appreciated and we love working with Home Views too!
★★★★★ 5/5
TrustpilotWonderful home, Top team
Wonderful home, wonderful team.
David · 21 September 2025
Agent replied · 25 September 2025
Thank you for your review David! We're delighted to hear it!
★★★★★ 5/5
TrustpilotI reported my washing machine wasn’t…
I reported my washing machine wasn’t working and someone came out straight away and found I needed a replacement washer which was ordered for me , a week later I had a call to say they were delivering and fitting it which they did quickly and efficiently no mess and I have to say I’m very happy with my new washer/ dryer
Jennifer · 29 September 2022
Agent replied · 29 October 2023
Thank you Jennifer for your wonderful review! We're pleased everything was sorted quickly for you.
★★★★★ 5/5
TrustpilotDoor nightmare!
Was faced with a sudden nightmare scenario of my front door not working. Wouldn't lock no matter how much i tried. As this was a desperate situation, i called Olivia and a little over an hour later the issue was resolved. Was directed to log the issue using the online portal, and the locksmith who arrived was extremely polite and helpful.
Mick · 1 November 2022
Agent replied · 29 October 2023
Thank you for your review Mick! We delighted to hear such lovely feedback for Olivia and we're pleased everything was swiftly sorted for you!
★★★★★ 3/5
TrustpilotWe are moving in two weeks and have…
We are moving in two weeks and have only just been given a date to view the property. We also paid the deposit and one months rent early and never had a message to say it had been received. Had to ring up to make sure it was there as it was such a large amount of money. We haven’t been informed very well at all
Janet · 10 March 2022
Agent replied · 29 October 2023
Hi Janet, We’re looking forward to getting you moved in. We’re sorry for the delay in viewing the property, sometimes depending on the wishes of the existing residents or if a home is brand new and hasn’t been handed over to us just yet, we’re unable to conduct viewings but please rest assured that we always try to get a viewing arranged as soon as we’re able to. We apologise that you didn’t get confirmation on your payment. Your feedback is really helpful and we will be taking this on board to better our communications and processes moving forward. We hope you have a great move in experience and enjoy your lovely new home.
★★★★★ 5/5
TrustpilotQuick communication!!
It was a wonderfully smooth process. Katie was so helpful and replied very quickly. It made the home moving process a lot easier.
Emma · 26 April 2021
Agent replied · 29 October 2023
Hi Emma, thank you so much for your kind words. We will make sure Katie is given a copy of your compliments. We hope you enjoy your new home!
★★★★★ 4/5
TrustpilotTom Billington is very friendly and…
Tom Billington is very friendly and helpful! All my emails replied within hours before I make my final decision to move. Excellent service.
Th · 22 April 2021
Agent replied · 29 October 2023
Thank you for taking the time to share your experience with us. It sounds like Tom has done a great job in giving you all the information you need. We hope we have managed to find the right home for you!
★★★★★ 4/5
TrustpilotPoint of Contact- Katie.
I have just finished my application process with Katie and she has been nothing but helpful and informative throughout my whole experience. She has done the most to accommodate my needs and has been there at all times and always gave me a speedy response. I have not moved in yet but the customer service I have received from Katie makes me hopeful that the moving in process will be smooth.
Devon · 13 April 2021
Agent replied · 29 October 2023
Thank you for your review. We're pleased to here that the application process has been made really easy for you with the help if Katie. We will make sure that Katie has a copy of your lovely feedback. We look forward to getting you moved in to your new home soon!
★★★★★ 5/5
TrustpilotBeen dealing with Kate absolutely…
Been dealing with Kate absolutely brilliant great customer service efficient and dealt with my query with speed and ease.Thank you Kate.
Lilly · 18 August 2021
Agent replied · 29 October 2023
Thank you so much for your kind feedback Lilly! We will pass on your compliments to Kate!
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