Every review we hold for the Haringey office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWorst ever left us with no hot water…
Worst ever left us with no hot water and heating for over two weeks all they care about is taking your money once I get you in the property you’re no longer a problem and when you tell them it’s their problem they say it’s between me and Landlord were state agents ever do not rent from them this was the caterham Branch
Barry · 12 April 2019
Agent replied · 25 October 2024
Thank you for taking the time to leave us a review. We take customer service very seriously and are naturally disappointed to hear you are dissatisfied with our service. We appreciate being without heating and hot water can be frustrating but from our system can see the team worked as quickly as possible to resolve this matter for you and ensured a brand new boiler and plumbing was installed within 8 days. Whilst we understand this is a difficult situation to be in, I can see that your rent was deducted completely during this time which I believe is sufficient compensation for your inconveniences. I do hope the remainder of your tenancy runs smoothly and thank you again for passing on your feedback.
★★★★★ 5/5
TrustpilotStratford-upon-Avon Branch - Excellent Experience
Used the Stratford-upon-Avon branch for both our sale and purchase, and received a fantastic service throughout the process. Paul was invaluable in securing a deal that worked for all parties, despite the hiccup of the collapse of our first sale, and Jacob worked tirelessly prodding and pushing the transactions over the finish line. I would have no hesitation in recommending them.
Justin · 14 February 2020
Agent replied · 25 October 2024
Thank you for leaving us a review. Customer service is important to us and as such, we are delighted to hear Jacob, Paul and the team had such a positive impact on your experience. Thank you again.
★★★★★ 5/5
TrustpilotExcellent service from Stratford upon Avon
I cannot recommend Jacob at Stratford upon Avon enough. On our first viewing our house sold. Having completed his due diligence, we received full confirmation of our buyers details. He kept us informed throughout the process. He worked outside of 'normal' office hours, to keep us up to date of any developments. A massive thank you!
Sarah · 27 April 2021
Agent replied · 25 October 2024
Thank you for your feedback about our Stratford team and in particular Jacob, we are delighted to hear you had such a good experience and look forward to making the team aware of your review.
★★★★★ 5/5
TrustpilotHonest appraisal, dedicated staff
Honest appraisal, professional Company, who take care of everything. Keeping you informed every step of the way. Personal service by dedicated staff members, who you can speak to on a regular basis without feeling you being a pest Thank you Christian Sevenoaks office for all your help snd support, much appreciated, and to Linda and the rest of the team grateful thanks for assistance re the sale of our home.
Jim · 13 June 2023
★★★★★ 5/5
TrustpilotFeedback for Max Barnes
There was an issue with the hot water immersion heater. I emailed Max Barnes at Hamptoms. He responded very quickly, organised for a plumber to come to the flat almost immediately to have the issue checked out. He made sure to follow up with the plumber the same day, and when he found out that it was an electrical issue - organized with the electrician to come and have this fixed in few days. He made sure to get information about mine and the landlord's availability, to organise this. Very grateful to Max - for getting this sorted so expediently for me.
Priyadarshini · 12 May 2022
★★★★★ 1/5
GoogleWe were vocating a property that we had FULLY paid. After we left they sent an extra charge for the last two days of the month, even though the month was fully paid. They still havent paid our deposit back two weeks after we left for no reason. They sent me the extra charge, but the telephone number that they had on the email did not exist. I had to call 3 different offices just to get an aknowledgement. Overall when dealing with them, know that you are dealing with mobsters.
Fotios · 26 October 2023
Agent replied · 25 October 2024
Hi Fotios, we sincerely apologise that this is what you experienced. This is not the standard Hamptons Estate Agents Canary Wharf sets. Please could you send us an email to Customercare@hamptons.co.uk, so we can get in contact with you. Thank you.
★★★★★ 5/5
GoogleIt was a long buying process, thanks to Ellie and Adam their great team work we finally completed! thanks you both again for your help and guide throughout the process
Emma · 26 October 2023
Agent replied · 25 October 2024
Hi there Emma, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
★★★★★ 1/5
TrustpilotThey came highly recommended!
They came highly recommended!! After promising to communicate and keep me updated on a weekly basis, over a three month period I heard from them once.. no projections or ideas of how to produce a sale. Lap lustre and uninterested. They seemed to rely on the property selling itself for a £16000 reward. Gave 28 days notice to fulfil my side of the contract. But they had already removed my property from Rightmove, seemingly putting it back when I complained and happy to return keys 2 weeks before end of contract!! Absolutely shocking lack of industry and an example of why estate agents are not trusted!!
Kerrie · 27 August 2023
Agent replied · 25 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
GoogleI have been interacting with Jack Levitt. Jack comes across has a thorough professional and very friendly at the same time. He understood the kind of property we were looking for and helped in arranging quick viewings. He had answers to all our queries and supported us during the viewing process. Thank you Jack. Wish you best.
Amit · 27 October 2019
Agent replied · 25 October 2024
Thank you for leaving us a review. Customer service is very important to us and are delighted to read such wonderful feedback about the service Jack provided you. We take feedback very seriously and it's brilliant to hear all your queries were answered and Jack was professional and friendly throughout. We look forward to sharing your review with him, thank you again.
★★★★★ 5/5
TrustpilotProperty Manager who manages
Often a property management service is at arms-length, with the "we'll get a contractor in" standard email response to any problem reported by the tenant. This PM leaves the owner to get to the bottom of an issue - what actually is/is not working? why? what's the root cause? What I value about Melanie Hudson is that she takes on the enquiry role to investigate and try to pinpoint the actual problem, and then organise a fitting solution. A property manager who manages - not just a pinger of emails!
Sara · 8 December 2021
★★★★★ 5/5
TrustpilotI am extremely pleased with the…
I am extremely pleased with the outstanding support and care provided by Mya Miller in resolving my property issues. Her compassion and prompt action ensured everything was handled smoothly. Mya was consistently responsive, keeping me informed every step of the way. Her empathetic approach and genuine concern were incredibly reassuring.
Anonymous · 9 June 2024
★★★★★ 5/5
TrustpilotSelen Hurbas
Selen Hurbas has been managing my property for several years and her attentiveness is second to none. She always responds to emails quickly and seems to handle almost any task with great ease. Very efficient in handling communications between myself and my tenant. 5 star stuff!
Simon · 15 August 2024
★★★★★ 5/5
GoogleI've been renting for the past 10 years and honestly couldn't praise them enough - been dealing with the team for about 4 years as I've found a new home in Canning town in 2018. I have to move for unfortunate personal circumstances but would've stayed for how amazing they were at every little thing from onboarding, to light bulbs, to moving out. Particularly Laura, Eithne and Harry have definitely made my stay in my home truly feel like a home without any hassle. Sad to be leaving the place more because of how amazing the team has been.PositiveResponsiveness, Quality, Professionalism, Value
Olivia · 26 October 2021
★★★★★ 5/5
GoogleWe recently sold a flat in E14 through Jack. When Jack pitched the sale to us he promised - good service, clear communication and honesty all of which he delivered on. We flagged that we want to get the flat on the market ASAP and he was able to arrange for photographer, marketing materials and everything else in 2 days. We interviewed a number of estate agents who promised a higher valuation. Jack was mindful that we wanted to transact quickly and was able to price the house for sale - rather than keeping it on the market for a long time. I would definitely recommend Jack to anyone who is looking for an estate agent.PositiveQuality, Professionalism, Value
Ameya · 26 October 2021
★★★★★ 1/5
TrustpilotPredatory Behaviour
Worst property management ever.This agency encourages predatory behaviour from landlords towards tenants, they provide absurd and totally pretentious quotes for deposit deductions (works that of course won’t be done while the landlord will pocket the money). It took a month before getting any update about my deposit and then I got a proposed deduction of over £650 for a minor sign on a wall and tub (which was already broken). I had a quote for a handyman to do the works (even if they are both fair wear and tear) for £180. They take advantage of vulnerable tenants who would want to go to a TDS dispute trying to scare them off doing that and blackmailing you to accept the absurd deductions. Shameful behaviour.They are also unable to deal with the most basic property management issues taking days to reply and providing unhelpful / vague answers to make you lose time and patience.Definitely to avoid all costs, I won’t ever deal with them again.I have been dealing with the Islington branch.UPDATE: After 4 months, I have obviously won the TDS dispute. Painful process to avoid getting scammed
Tomaso · 20 July 2023
Agent replied · 25 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
GoogleGreat service. I can recommend Suzanna. She is helpful and reliable
Róża · 25 September 2024
Agent replied · 25 October 2024
Thank you for the great feedback Róża. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Canary Wharf was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleThey have a very professional team (specifically Adam and Ellie who managed our sale) and are familiar with all the fire safety / EWS1 / Building Safety Act situation which facilitates the transaction process. They have a lot of insight into the building we lived in and were able to guide us to the right listing price, with which we were able to secure an agreed offer within 1 week from listing.
Siu-Kei · 29 January 2024
Agent replied · 25 October 2024
Thank you for your wonderful review Siu-Kei. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
GoogleI have being dealing with Agent named Suzie.
She has been very friendly and kind since day one on viewing and I have to say we went through many roughs on this buying journey. We got the best price and best help from her that was beyond our expectation.
I would recommend you to call and speak with her. Maybe she can help you too :)
Best of luck and have a nice day:)
摄影师三七 · 30 November 2023
Agent replied · 25 October 2024
Hi 摄影师三七! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
★★★★★ 5/5
TrustpilotExcellent service
The two property managers we've had looking after our flat have both been amazing. When Sarah Sapong left her role we were concerned that the excellent service she'd offered wouldn't continue. We had nothing to worry about Thahmid Sultan has been fantastic. We have had a few issues with tenants and things needing to be repaired in the property and Thahmid has responded quickly, with interest and concern and resolved everything in a very timely manner. We couldn't be happier with the service we've received.
Keren · 30 July 2021
★★★★★ 5/5
TrustpilotApril Keane is a star property manager
April Keane has been managing my apartment for years. She is dedicated and extremely efficient. She has always operated in a timely and accurate fashion. No matter if she had to deal with contractors, the freeholder, the other leaseholders in the building or the tenants, she has without fail achieved what she set out to do upon my instructions, but also independently, when needed. She is 100% reliable and I could not recommend her more. I am very grateful for all the problems she has solved for me. Priceless.
Mariacristina · 28 July 2021
★★★★★ 4/5
TrustpilotAbove and beyond our expectations
We had a quirky house in a slow and nervous market. Mark and his team were the 4th agents we used and their effort and commitment to achieving our sale was exceptional. Thank you for everything, you went above and beyond our expectations.
Rob · 3 September 2024
★★★★★ 3/5
TrustpilotMisleading Estate Agent - Amersham.
I am angered how this firm do not service property before placing on the market - If they did - they need to do better. Reason - 2x in one year my brother has fallen from one of their properties / injured their self. Flat - top to bottom with no balcony barriers & Staircase - broken with no degree of checking stairs Both should be reviewed before placing on the market.Both properties are still on the market even with issues. - If you need to contact us - Units 1-7 PO6 1EFBE AWARE - This Estate Agent Is Misleading / Faulty.
-- · 6 June 2023
Agent replied · 25 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotDanish is very helpful and sorted our…
Danish is very helpful and sorted our issue quickly.
Brooke · 22 October 2025
★★★★★ 5/5
GoogleJotham helped me a lot with searching for a house to buy. He is full of knowledge about the house and quick to respond to my emails.
Ashley · 1 October 2025
Agent replied · 8 October 2025
Thank you for your kind words! We strive to provide excellent service and ensure our clients find their dream home. Jotham's knowledge and responsiveness are just two of the many qualities that make him a valuable asset to our team. Best wishes, Lucy, Customer Feedback and Support Team.
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