Trusted Agent profile · Haringey
★★★★★
616 reviews across 3 platforms
Office 3, Katerina House, 43a Hornsey Park Road, London, N8 0JU, Haringey, N8 0JU
Hampshire Heights Ltd's office in Haringey, at Office 3, is rated 4.2 out of 5 across 616 reviews on three platforms, including 121 Google reviews rated 4.4.
Every review we hold for the Haringey office, from every platform, shown as written. First names only.
5/5
TrustpilotI’ve had a really positive experience…
I’ve had a really positive experience with Hampton Agent Management. From the start, their service has been professional, efficient, and genuinely supportive. Communication has been clear and consistent throughout, which made everything feel straightforward and stress-free.
1/5
TrustpilotTheir agents stood me up
Their agents stood me up. Called two days before the appointment to change it, and then they didn't show.What a shame.I suspect this was because I had a chat with their mortgage broker that day, who explained my mortgage capacity wasn't that high considering my salary... They could have just told me they weren't interested in pursuing me as a customer instead of not showing up at all.What I didn't mention to the mortgage broker is that I own over 10 properties in 3 countries and have enough cash to finance purchases up to 1M.Thank you
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleI take back my previous review about Gytis Petkauskas I was wrong and it was not his fault he as provided me a great service all the best
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleThe sales team is professional and they get things done! I want to give special thanks to Jack! He is very patient , knowledgeable, and able to give all parties a push at the right time to move things forward. He has been very supportive from start to finish, I believe my purchase process would have taken at least a few months longer if it wasn't handled by him.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotMillie and Clapham
Millie and the team in the Clapham Office have been a huge support through selling my home. Their advice and marketing was superb; Millie kept me calm if there were any problems along the way. She was wonderful, positive and a pleasure to work with. She ensured I was updated regularly until we completed. Thank you
5/5
TrustpilotBath property management
Melanie has been looking after management of our house in Bath since the start of the year. She deals with any issues as they arise, efficiently and smoothly, keeping me in the loop as and when needed. She has made the whole process hassle free for us, and I have comfort knowing that the management is in safe hands. It's a great service, thanks Melanie.
5/5
TrustpilotException service
Daniel Johnson @hamptons Harpenden has always been diligent and follows up with me on anything I raise. Exceptional service and really polite while a very patient person. I am very grateful and very thankful that he manages the property. Thank you Daniel.
1/5
TrustpilotAvoid to use Hampton as a tenant or landlord
The worse Letting agency that I have used in UK. When I make my offer and we have agreed for the price with confirmation email from them, they have informed after 5 days that they had better offer, they never remove from advertisement. According my tenancy they never fix the heating problem in the flat and they said me to buy a heater. Before the check out they advice me to use their own professional cleaning charging me £265 for one studio (after a research on online it's only £130). and at the end they try to charge me for FWT and when I informed them that I will send for dispute they increased the amount. Avoid to use this agent.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotKellie Williams has been managing my…
Kellie Williams has been managing my property for the past year and at all times is professional and efficient. She is always quick to respond to queries and uses initiative when required. I’m lucky to have her managing my property. Thank you Kellie.
1/5
TrustpilotNOT RECOMMENDED
NOT RECOMMENDED. These people will charge you a fortune in management fees for absolutely nothing. I have had to do all the emailing and sorting out from overseas despite paying for a full management service. I have complained but been ignored. I have asked for my complaint to go into the formal complaints procedure but I am still ignored. Classic attitude of companies these days. They just ignore your complaint. No customer service at all.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleI would like to say my appreciation for @Eleanor Johnson who is super kind and helpful, punctual for replying emails , very easy to reach her, ... and Mortgage broker @Avneet Ioannou who is very professional , went extra mile to make it smooth for me to complete the process, always communicated very promptly with all relevant information... strongly recommend to anyone who is purchasing a property.
Thank you for your review Dilek. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleHanna from hamptons has been doing a fantastic job in managing my flat since taking over a couple months ago. I would definitely recommend her to anyone who has a flat to manage in the area.
Thank you so much for the kind words! It has been a pleasure managing your flat and I am thrilled to hear that you are satisfied with our services. We appreciate your recommendation and look forward to continue providing excellent property management in the Hamptons area. Best wishes, Lucy, Hamptons Customer Care.
1/5
TrustpilotI would leave zero stars if I could
I would leave zero stars if I could. Had my property on the market for 8 weeks with them, 3 of which were over the summer holiday. They undervalued initially then asked me twice to reduce the price despite an identical house selling for £75k more than they had valued mine at. Did nothing to pro actively market and seemed interested only in the commission they wanted to make. Then sent me an email telling me as I would not reduce the price any further they were withdrawing their services. Just abhorrent behaviour. DO NOT USE.
5/5
GoogleJack was really great in the sale process of my property. He was always on top of things, in constant communication, and even helped chasing up items on the solicitor’s side. He ensured that everything ran smoothly for both sides and his work was greatly appreciated.
Thank you for leaving us a review Prabhdeep. We are delighted to hear Jack provided you with such a high level of service and particularly that communication was to a high standard. Thank you again.
5/5
GoogleBen Constantinou was very helpful and made the process of getting our new apartment so easy. We were really pleased with the service we received and I would definitely recommend them especially for the help that they provided right up until the point of completion.
Thank you for taking the time to leave us a review. Customer service is very important to us and we are delighted to receive such wonderful feedback about Ben. In particular it is fantastic to hear that due to the high level of service Ben offered you, you would recommend our services further. We take great pride in our people and look forward to sharing your review with Ben and the team. Thank you again!
5/5
TrustpilotGreat service from Cheltenham PM Hub
We moved into a house which had quite a few challenges. Thanks to the helpful, professional and friendly team at the Cheltenham PM Hub, especially Jennifer Powell, these challenges have been addressed and we can now enjoy our lovely new home. Thank you Jenny and your team for all the help. We truly appreciate it.
5/5
TrustpilotMy property manager Max is very efficient
My property manager Max is very efficient and promptly resolves any issues I might have. Old properties come with their share of problems, but I’ve always had the issues raised on the app resolved quickly.
1/5
Trustpilotas u all know that some people are new…
as u all know that some people are new to uk so we are new to uk and we contact this agency for letting they used to show us a home and we submitted all the documents at the end they said that we will not give home to u and we deposited 600 pounds and we did not get the deposit back this is the worst experience we had with this agency and if any contacting this agency do not connect with them.
4/5
TrustpilotSandra McCrae
Sandra McCrae - leaving a tenancy is never easy but leaving one under harder stressful circumstances was made easier with the clear and courteous communication from Sandra. Sandra has been so helpful and so kind and I appreciate how much she did to help myself.
5/5
TrustpilotQuick resolution
Danish in the property management team quickly resolved some issues we had with the house we are renting. His communication was great and he looked to resolve them as soon as he could, following up to make sure they were resolved with the contractor.
1/5
Trustpilotwe've got very negative experience as tenants, the agent was lying to us, causing us quite a lot of anxiety.
TLDR: we've got very negative experience as tenants, the agent was lying to us, causing us quite a lot of anxiety. After reference check, and accepted offer, the landlords kept delaying signing the contract for over 3 weeks. The agent (Evelyn Aragundi) communicated to us that there are no reasons for the delay, and motivated the delay with very interesting arguments "so we have everything confirmed", "they are really relaxed personalities", "they're currently travelling,", "they're very busy people", "there's no reason for this as such, I mean it's not like they're unsure". After some very involved week, we've got an email from a manager (James White) of the agent saying that "date was a bit vague until a more conclusive timeframe was confirmed".That clearly demonstrated that agent lied to us, stating that "so we have everything confirmed" while it was not. We wont make an offer in the first place, if we knew that. Worst of all, during the process we've seen no intention to clearly comunicate situation to us, and no intention to find a solution that would work for both parties.
5/5
TrustpilotVery helpful!
Just moved into our new home and had some issues we needed help with. Emma Martin, Senior Property Manager, was very helpful, prompt and we were impressed with how quickly and efficiently Emma was able to help us get things sorted. Great and clear communication. Very grateful.
5/5
TrustpilotSamantha and the team are wonderful
Samantha made our house sale a very easy and stress free process - she was always proactive and positive and dealt with all enquiries swiftly and even ensured she was available outside of hours.Brilliant!
1/5
TrustpilotTerrible
Sometimes beautiful flats or houses are in the hands of terrible agents; be careful! As tenants, they only come to you when they need you to do something. You can hardly contact any of them when you are looking for help.The renting agent ghosted after all documentation was done, leaving me a flat with much to fix. When moving out, they were supposed to contact me in advance for at least 24 hours, but most did not. They told me the people I hired for end-of-tenancy cleaning were not professionals (because I wasn't using one of their business partners) and had the inventory clerk go in before the cleaning was done; they allowed people to move around your items when they were doing the viewing.
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