Trusted Agent profile · Haringey
★★★★★
616 reviews across 3 platforms
Office 3, Katerina House, 43a Hornsey Park Road, London, N8 0JU, Haringey, N8 0JU
Hampshire Heights Ltd's office in Haringey, at Office 3, is rated 4.2 out of 5 across 616 reviews on three platforms, including 121 Google reviews rated 4.4.
Every review we hold for the Haringey office, from every platform, shown as written. First names only.
5/5
Googlevery nice experience with Hampthons and Oliver! They are very professional and responsible!
Thank you for the glowing review! We strive to provide exceptional service and we are thrilled that you had a great experience with Hamptons and Oliver. Your satisfaction is our top priority. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotProperty Let
Mandy D’Orta is extremely professional and efficient dealing with any issues which have arisen with my property. The communication with updates and when things have been resolved is to a high standard and I’m very impressed with the service Mandy and the rest of her team have given me with my property let so far. I wholeheartedly recommend them to any future or current landlord or tenant!
5/5
GoogleSuzanna Everson was very helpful. She was very responsive and was able to understand my need and expectation and tried to find the best match property for me. Highly recommended.
Thank you for your wonderful review Linda. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
4/5
TrustpilotDanish Ashraf has been so helpful…
Danish Ashraf has been so helpful during my tenancy, replying to my emails same day and consistently following through. Thank you!
5/5
GoogleVery professional and dedicated team, excellent communication, fast response in taking care of every issue, reliable and trustworthy. Thank you Suzanna, Eleanor, Adam and Rachel for your hard work and commitment! Highly recommended!
Thank you for your review Maria. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotI would like to add more than 5 stars…
I would like to add more than 5 stars for Hanna Hornstein, a kind person is always available. With Hanna if I have a problem with my apartment, she always manages to solve it and find the solution. I've never met people like that and I'm happy for that it's right to write it. Thanks Hanna for everything
5/5
TrustpilotFirst class service…
I've always found Mandy Dorta and the team exceptionally helpful and quick to act when needed. First class.
5/5
GoogleI didn’t end up going for the apartment that Claire had shown but I just had to do a view as I had spoke to so many agents during this time and Claire was so efficient, so quick at responding to all my questions and arranging viewings. Great experience, Thankyou again
Hi Tia, Thank you for your positive feedback.
5/5
TrustpilotTrevor Scott
Trevor is the best Property Manager I have been allocated.Trevor is courteous, honest, reliable, organised and efficient. He has always been readily available by phone and email and he takes responsibility for work allocated to him, even following up on my decisions when necessary and liaising with other parties on my behalf.Thank you for all your help and best wishes.
5/5
Googleour property manager charlie is always very responsive and keeps us updated whenever something has to be done. can recommend.
"Thank you for your kind words! Our team, especially Charlie, takes pride in providing exceptional service and ensuring your satisfaction. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleI commuted for 40 min for a viewing yesterday only to be told when I arrived that the agent (Lucas) didn’t have the right keys. I said it was okay but was promised a video by end of day, as I needed to move quickly. I told the agent I really liked the property (on Pepper street to be specific) and that I was ready to put an offer and deposit the same day. No video received, no apologies and no responses. Next day when I followed up, he said he was off and not working. I have since signed a contract and moved on, but I feel bad for the landlord for putting his property in the hands of such an unprofessional agent.
Hi Laila, We apologise for any inconvenience caused. Please send us an e-mail on Customercare@hamptons.co.uk for us to investigate this matter and assist you accordingly.
5/5
GoogleVery professional experience, my purchase went smoothly from the beginning till the end and Ellie was on top of everything liaising constantly with both sides. Very satisfied.
Hi Kostas! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
5/5
GoogleVery helpful at finding a property. Highly recommend
We are thrilled to hear that we were able to assist you in finding the perfect property. It was a pleasure working with you and we look forward to helping others in the future. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotOffer accepted, paid deposit, then chose a higher offer on day of contract signing
We placed an offer for a property, which was accepted by the landlord and a holding deposit was paid.
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotFeedback on Hanna Horstein, property manager
Hanna has been an excellent property manager, coupling her keen attitude to care for others along with a problem-solving attitude that always leads to swift action. I’ve been liaising with Hanna for the last year or so and have had quite a few issues at my flat, which Hanna responded to very quickly and resolved effectively. She takes the time to listen to the issues, suggests any quick resolution based on her experience of similar issues and when it’s not in her hands, she escalates the issues appropriately. I also appreciate that she keeps me in the loop on the various steps when arranging any repairs and also takes the time to sympathise with the situation. It’s been evident that Hanna cares for the tenants and acts as their representative when speaking to landlords - an example of this was when she negotiated a compensation for me in response to some of the persistent issues at my flat.
5/5
TrustpilotSharon from the Winchester office was…
Sharon from the Winchester office was amazing! She was ultimately professional, gave me time , answered my many questions ( new to rental) and most importantly was empathetic, kind and ultimately worked hard to find me the ideal tenancy in an extremely challenging phase of my life. Thank you Sharon .
5/5
GoogleAdam and the team went above and beyond and are a credit to their company. I would have no hesitation in recommending them.
Thank you for taking the time to leave us a review Simon. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotCharlie Fleetwood great!
My property manager Charlie Fleetwood is very supportive. She consistently demonstrated a high level of professionalism, efficiency, and dedication in addressing any concerns or issues that arise. Whenever I have reached out for assistance, she has been incredibly quick to respond and has always gone above and beyond to ensure that everything is promptly resolved to my satisfaction. Thank you!
5/5
TrustpilotReview
Danish Ashraf is a great property manager, quick to respond to queries and to solve any issues/problems that may arise
5/5
GoogleThank you to Eleanor for helping me to finalise my apartment sale. She was proactively messaging both sides for chase ups.
Thank you for your wonderful review Wilson. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
1/5
TrustpilotWorst ever left us with no hot water…
Worst ever left us with no hot water and heating for over two weeks all they care about is taking your money once I get you in the property you’re no longer a problem and when you tell them it’s their problem they say it’s between me and Landlord were state agents ever do not rent from them this was the caterham Branch
Thank you for taking the time to leave us a review. We take customer service very seriously and are naturally disappointed to hear you are dissatisfied with our service. We appreciate being without heating and hot water can be frustrating but from our system can see the team worked as quickly as possible to resolve this matter for you and ensured a brand new boiler and plumbing was installed within 8 days. Whilst we understand this is a difficult situation to be in, I can see that your rent was deducted completely during this time which I believe is sufficient compensation for your inconveniences. I do hope the remainder of your tenancy runs smoothly and thank you again for passing on your feedback.
5/5
TrustpilotStratford-upon-Avon Branch - Excellent Experience
Used the Stratford-upon-Avon branch for both our sale and purchase, and received a fantastic service throughout the process. Paul was invaluable in securing a deal that worked for all parties, despite the hiccup of the collapse of our first sale, and Jacob worked tirelessly prodding and pushing the transactions over the finish line. I would have no hesitation in recommending them.
Thank you for leaving us a review. Customer service is important to us and as such, we are delighted to hear Jacob, Paul and the team had such a positive impact on your experience. Thank you again.
5/5
TrustpilotExcellent service from Stratford upon Avon
I cannot recommend Jacob at Stratford upon Avon enough. On our first viewing our house sold. Having completed his due diligence, we received full confirmation of our buyers details. He kept us informed throughout the process. He worked outside of 'normal' office hours, to keep us up to date of any developments. A massive thank you!
Thank you for your feedback about our Stratford team and in particular Jacob, we are delighted to hear you had such a good experience and look forward to making the team aware of your review.
5/5
TrustpilotHonest appraisal, dedicated staff
Honest appraisal, professional Company, who take care of everything. Keeping you informed every step of the way. Personal service by dedicated staff members, who you can speak to on a regular basis without feeling you being a pest Thank you Christian Sevenoaks office for all your help snd support, much appreciated, and to Linda and the rest of the team grateful thanks for assistance re the sale of our home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
