Trusted Agent profile · Haringey
★★★★★
616 reviews across 3 platforms
Office 3, Katerina House, 43a Hornsey Park Road, London, N8 0JU, Haringey, N8 0JU
Hampshire Heights Ltd's office in Haringey, at Office 3, is rated 4.2 out of 5 across 616 reviews on three platforms, including 121 Google reviews rated 4.4.
Every review we hold for the Haringey office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Property Management Experience
We have had a great experience with Shahena our property manager (as well as Annabel who helped while Shahena was out on leave). They have always been prompt and communicative as things have come up with our flat, but our big test came after the basement of our flat flooded following a big storm where they have done a great job getting it remedied and keeping us updated on the Progress.
1/5
GoogleThere was a property I wanted to view listed through the website. Had to call back twice to arrange a viewing (I understand it may have been a busy time, but I’ve never had to follow up with agents just to ask for a viewing). Availability was quite restrictive, but I wanted to see it ASAP, so I went during the workday. I texted the agent to let him know when I arrived for the viewing, and received an email (not call or text) exactly one minute before the scheduled viewing to say they cancelled it because the tenant won’t let us in. 1) I don’t understand how you wouldn’t know until one minute before a viewing that you can’t get in. Even if that were the case, surely the agent would be at the property by then and tell me in person, or at least call. 2) The property was advertised as brand new and ready to move in, so how could there even be a tenant? All the pictures also showed an empty flat, so I can only assume they were quite outdated. Unsure what the reality would have been if I had seen the flat. Unlike what the response below says, I replied back asking for another viewing and the agent never replied. Not worth more hassle for what are apparently falsely-advertised properties.
Thank you for leaving us a review. We take customer service very seriously and are naturally saddened to receive your review. I can you see were booked in to view a property with us but due to the Tenant in situ changing their plans, access was no longer granted and your viewing was cancelled. I understand this is frustrating and we are disappointed to have cancelled due to issues outside of our control but I understand the team have apologised and would be more than happy to re-arrange. We always aim to provide the best service possible and I do hope you will allow us assist further but if not, we wish you the very best of luck with your continued search.
4/5
TrustpilotI dealt with Amelia at the Windsor…
I dealt with Amelia at the Windsor office and had a great experience when we had to undergo some major changes before new tenants started. There was lots of communication, and relevant options for us to consider, and it was dealt with well. I did have to fight to get a few of the quotes down to an acceptable minimum, and I was also incorrectly refunded rent on two occasions, but otherwise the service was really good.
5/5
TrustpilotAppreciation to Danish Ashraf
I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.
Thank you for your fantastic review. We are pleased to hear that you were happy with the service you received. Our teams work hard to deliver the best possible experience for our clients, so it is always encouraging to receive such positive feedback. We greatly appreciate you taking the time to share your experience and will ensure your comments are passed on to the team. Thank you again for your support and for choosing Hamptons.
5/5
GoogleLaura and the team were super efficient. I used them during a very stressed moment and they have been very patient and guided me step by step. I def suggest them, especially this branch
Hi Dinushi, we are delighted that you enlisted Hamptons Estate and Letting Agents Canary Wharf and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleI bought a flat recently where Suzanna represented a seller. We have always been in touch (which is extremely important for me), Suzanna prioritized the process and was pushing from all side to make sure we can complete the transaction ASAP. I highly recommend if you want your sale to be prioritised among all stakeholders.
Thank you so much for your kind words! It was a pleasure representing you as the seller and making sure everything went smoothly. Communication and efficiency are top priorities for us, and we're thrilled to hear that you had a positive experience. Thank you for your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a great experience with Claire when looking for a new flat, who was amazing with helping us get the property we wanted. She was very quick to move things along, with clear communication which made the process super simple and straightforward. Responsive, friendly and approachable.
Thank you for your kind words! We are so glad that Claire was able to make your experience easy and stress-free. Our team strives to provide excellent service and we're thrilled she could help you find your dream flat. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe get an excellent service from our Property Manager Charlie Fleetwood. We have been dealing with her for a number of years and very much appreciate her support and good work. 🙏🏼 …
Thank you for your kind words! We are so grateful to have Charlie on our team, providing exceptional service and support to our clients like you. We will make sure to pass along your appreciation to her. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotApril Kane property manager
I have had a very positive experience working with April Kane as our Property Manager.
Thank you for taking the time to share your feedback. I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference. I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts. Thank you again for your feedback.
5/5
TrustpilotWe have been very impressed at how…
We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)
Thank you for leaving us a review, we are delighted to hear you had such a positive experience and look forward to sharing your feedback with Melanie and the team. Thank you again.
5/5
GoogleI have been helped by Jack Levitt, he is just fantastic and demonstrates the highest quality of professionism. Even though the property I was looking at with him did not go throigh, he was still trying to help the best he can in every aspects (even on matters with no direct interest to him). Jack is a professional you can trust and rely on - very very rare in big property agents nowadays.
Thank you for leaving us a review. We are delighted to receive such fantastic feedback about Jack and look forward to sharing your review with him. Thank you again.
5/5
GoogleGreat experience working with Charlie from the property management team. Charlie provided great support and guidance for required next steps and actions needed for my property, and actions were taken swiftly.
Thank you so much for the positive review! We are thrilled to hear that Charlie provided excellent support and guidance for your property. We take pride in our swift actions and are happy to have been able to assist you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotVery responsive and helpful
Very responsive and helpful to us as tenants, which is really appreciated. Madeleine Turns has been an excellent property manager and has helped us to sort any enquiries or issues quickly. Thanks!
5/5
GoogleJack Levitt and Adam Wolfryd helped with my flat sale in East London. They were great to work with, very experienced, supportive and proactive in ensure the sales process went smoothly. I would fully recommend Jack and Adam to anyone looking to sell their property in London.
Thank you for the great feedback Omair. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Canary Wharf was exceptional. The team will be pleased to read your review!
5/5
GoogleI had a fantastic experience with this agency in particular with Gytis. He was so attentive, very responsive and helped us find the right place for us. Thank you!
Thank you so much for your kind words! We strive to provide exceptional service and it means a lot to hear that you had a fantastic experience with our agency and specifically with Gytis. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotFriendly
Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.
Thank you for taking the time to leave this review. We are delighted to hear that you found our team friendly, helpful and professional, and that we were able to achieve a good result for you despite the challenging market conditions. Your feedback is greatly appreciated. We wish you all the very best for the future and thank you for choosing Hamptons.
5/5
GoogleJack and Dan were absolutely amazing! We interacted more frequently with Jack, and he was always available, responsive, patient (had to explain things to me a couple of times as it was my first time selling a property in the UK). He was diligent and a phenomenal mediator for us and the buyer. Great guy, who doesn't make up stories just to get his commission. Were were very impressed by his service.
Thank you for leaving us a review. We are delighted to receive such fantastic feedback about Jack and are especially pleased to hear he had such a positive impact on your sale during negotiations. Feedback is very important to us and we look forward to making Jack and Dan aware of your review.
5/5
GoogleEllie was very helpful getting us through our first time buying process. Always quick to answer questions, communicated clearly and even took time out to witness our signings. Would highly recommend!
Hi there Seán, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
5/5
TrustpilotExcellent service from Ayo
Excellent service from Ayo. Prompt, accurate and responsive. That’s all you need!
Thank you for your kind review. Prompt, accurate and responsive communication is exactly the standard we strive to deliver. We greatly appreciate your feedback
5/5
TrustpilotGood communication and very fast…
Good communication and very fast response to the maintenance service
Thank you for your positive feedback. We're pleased to hear that you found our communication to be good and that the maintenance issue was responded to quickly. We strive to provide a prompt and efficient service, and it's great to know this was reflected in your experience. Thank you for taking the time to leave a review.
1/5
TrustpilotStay away
Gaslighting experts. Stay away. Incompetent.When agent is informed of lack of service agent will try and tell you it’s your doing. I speak as a landlord. You pay a lot of money for management services but get the bare minimum service back. Constantly having to chase said agent in order to remind them of their job and tasks.Examples include: incorrect amounts paid out, no amount paid out, unanswered emails unanswered messages left at their local office. They’re really quick when it comes to getting their own fees but seemingly can’t be bothered when it comes to actually providing the service you pay for.When said agent is faced with complaints of said lack of service said agent will try throwing it back on you or find any excuse available. The majority of good agents has left this company and I can’t blame them.Everyday I hope things will improve but sadly it doesn’t or haven’t so far.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotScamming People
Please be very careful when renting any properties from this estate agents, they are refusing to release our "damage deposit" as they are saying the landlord is refusing this and issued us with invalid points. We are a well accredited company it is colleagues who were staying there and paid on time every month, had our own cleaner etc and they are claiming it was left untidy, things broken even though the check out report has not stated any of this and the check out report was left in better condition than when we checked in. The property in question is 28 Gilbert House Wandsworth. Either the landlord they are working with is trying to scam people or they are either way it will be going to court and they will lose out.
5/5
TrustpilotA massive thank you to Josh in the Stanmore branch!
Josh was incredible, a real gem! The stressful process of buying was made so much easier with Josh who was consistent in attention to detail, always at the end of the phone for queries. It is rare to find someone who is so personable and has such genuine enthusiasm for selling a property! Thank you for all your hard work to make the purchase happen for us!
5/5
TrustpilotProperty Let
Mandy D’Orta is extremely professional and efficient dealing with any issues which have arisen with my property. The communication with updates and when things have been resolved is to a high standard and I’m very impressed with the service Mandy and the rest of her team have given me with my property let so far. I wholeheartedly recommend them to any future or current landlord or tenant!
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