Every review we hold for the Haringey office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotAs soon as a new property for rent…
As soon as a new property for rent comes I call Zoopla but the agents tell me that viewing will be arranged next week and they will call me but when I call them the next day to ask about any tentative date I am been told that the property has gone yesterday. Don't understand their method of scrutiny.
Salva · 6 August 2021
Agent replied · 22 October 2024
Hi Salva,Thanks for taking the time to leave us your feedback. We really appreciate the time you have taken to provide this to us.We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business.If you have any concerns about any estate or lettings agent, we would suggest visiting the agent at their listed address and speaking to their branch manager to discuss the matter further.Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotEverything is good but just that i dont…
Everything is good but just that i dont get a house
Josephine · 21 July 2021
Agent replied · 22 October 2024
Hi Josephine,Thank you so much for taking the time to leave us a 5 star review. We hope you'll find your dream home soon!You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla discriminates against people on benefits
Zoopla discriminates against people on universal credit I have had no luck finding a place to live with them ... I lost my job to Covid and trying to find a home with any estate agents is hard as no one wants anyone in benefits ... so I shall not be recommending zoopla or any one else they all discriminate
Linda · 9 May 2021
Agent replied · 22 October 2024
Hi Linda,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your bad experience.We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks: https://help.zoopla.co.uk/hc/en-gb/articles/360006053137If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotRubbish estimates
Rubbish estimates. Apparently our property went down £300,000 between June 24 & August 24. Laughable if you actually took it seriously.
Sue · 22 September 2024
Agent replied · 22 October 2024
Hi Sue,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897If you wish to contact us directly with your feedback and discuss it in more detail, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotRubbish really!
You haven't sent through any new properties from my property search, even though doing a check there are some. The only emails I've had from you are general stuff about how to get a mortgage or what the top 10 places are. All totally irrelevant to me. Basically a waste of time signing up to you.
Ang · 13 January 2022
Agent replied · 22 October 2024
Hi Ang,Thank you for leaving us your feedback and we're sorry to hear about your negative experience with one of our agents.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThere is lot house to rent but non of…
There is lot house to rent but non of them answer
Emaan · 9 July 2021
Agent replied · 22 October 2024
Hi Emaan, Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat site easy to navigate around, greatest choice....
Nothing to add....its a great convenient place to check for whats available to buy or rent nationwide. It appears to have the widest choice of properties.It could have more detailed filters to outsort a selection even further; for example rental properties that are not meant for a gaggle of students. Maybe make student properties a separate catagory?Anyhow bril site/service....
Nisar · 9 July 2021
Agent replied · 22 October 2024
Hi Nisar, Thank you very much for leaving us a 5 star review. It is great to hear how pleased you are with our website and thank you for the filter suggestion. We hope we'll continue to help you with all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotDear Zoopla
Dear Zoopla , I am some what concerned over the properties for sale and on the rental market. Many seem to have the same "Pop Art" on the walls. It makes me nervous that some one has too much personal involvement in Property in the South East and therefore security is also an issue. Thank you for your kind concern.V
Violet · 22 March 2021
Agent replied · 22 October 2024
Hi Violet, Thank you so much for taking the time to leave us a 5 star review. We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThey are absolutely useless
They are absolutely useless. We bought a 4 bed, freehold house for £380k in 2021. Zoopla have it down as been worth £153k and that it’s a 2 bed leasehold flat! I’ve contacted them several times and they refuse to remove the inaccurate information, I think they are incompetent.
Nadia · 7 November 2022
Agent replied · 22 October 2024
Hi Nadia,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI tried to rent a property
I tried to rent a property. I received an email from ZOOPLA informing the office would soon get in touch with me. I received another email from ZOOPLA informing me that if the office did not contact me I should do so It is not logical that the customer has to go after the product insistently!
Carlos · 9 December 2021
Agent replied · 22 October 2024
Hi Carlos,Thank you for sharing your feedback with us. Many of the features on our site are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.I have provided this feedback to the team who look after our property experiences. Many thanks,
★★★★★ 1/5
Trustpilotbad practice
they are not showing reviews for estate agencies and this is pretty bad as we buy a propety from anagency with really bad rating of 1.5 stars which become after that there is an reason for it. And why when you try to write a review it says "they are not showing reviews for estate…" in the review title section?
Iliyana · 2 March 2021
Agent replied · 22 October 2024
Hi Iliyana, Thank you so much for taking the time to leave us your feedback. We really appreciate the time you have taken to provide this to us.We are sorry to hear you had a negative experience with an estate agent via our website. We would suggest visiting the agent at their listed address to discuss the matter further. Their details can be found in the 'Find agents' section of our website. https://www.zoopla.co.uk/find-agents/Alternatively, you may call the agent on the number displayed in the above link and ask to speak with their branch manager directly.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.Should you require any further help from us, or want to discuss this matter in more details, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotMisleading prices. Council tax costs not provided
I like that you have a section where you can get an idea of the running costs when renting a house. Together with water and energy bills evaluation why on hearth you do not include the coucil tax? The great majority of landlords will ask the tenant to pay it. So include that as well! Otherwise your prices are misleading!!!
Tuco · 22 February 2021
Agent replied · 22 October 2024
Hi Tuco,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with our site.We're moving to a type of design offering a consistent experience across mobile and desktop, which overall provides a much better experience for our users. As we're rebuilding the pages, not all the original features are going to remain on our site. Unfortunately, the 'monthly running costs' feature has been removed from our website. However, we're always working on new features and improvements for our site. It's valuable suggestions and ideas from users like you that help us to develop and make Zoopla a more useful resource, so thank you for your comments.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI requested 3 bedroom homes to let
I requested 3 bedroom homes to let, yet constantly house shares and flats popped up, maybe it’s because I requested 3 bedrooms and there were 3 available in said houses? Maybe add a ‘family home’ option if possible to eradicate this? Otherwise Zoopla has helped and I think that the site itself is great ! Easy to navigate etc 👍🏼👍🏼
Miss · 13 February 2021
Agent replied · 22 October 2024
Hi Clare,Thank you for your 3 start review and for reporting this issue to us.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties, when uploading their properties to Zoopla we request they mark the property as ‘shared accommodation’ if this is the case but unfortunately it seems sometimes this is not done resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing's page. We will then investigate the issue further by speaking to the agent advertising the property.Here is a help centre article explaining how to Report a listing.https://help.zoopla.co.uk/hc/en-gb/articles/360006033017In the meantime you can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "double garage"; to exclude a term you can prefix it with ‘-’ for example -shared or -student.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAll is boring
All is boring, spend time,never chance to buy a house...
Cristian · 9 July 2021
Agent replied · 22 October 2024
Hi Cristian, Thank you so much for taking the time to leave us a review and we're sorry to hear you haven't found a property through our website yet.While we don't accept properties listed directly from private landlords, you can search through thousands of UK home for sale and rent easily advertised by estate & lettings agents on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We have a large database of qualified agents who can help you find a property within your price range, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotSuccessful venture.
Your site has been very helpful in finding suitable rental properties, and in making the initial enquiries and connections with the appropriate estate agents. Being able to view properties on line before committing time to viewing them is exceedingly helpful, especially under current co-vid conditions. I have successfully discovered and selected my new rental with your help. Thank you.
Peter · 26 April 2021
Agent replied · 22 October 2024
Hi Peter, Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our site and also we're so glad to hear you received a great service from the estate agents advertising on our website. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotBest search engine, wider geography
So I know everyone thinks the competitors site is the go to for property, but I like Zoopla because the search is better. It's as simple as that! Also for the area we were looking for, the competitor didn't have anything listed!We found a place via Zoopla in the end, so all big thumbs up here!!!
Diane · 12 November 2021
Agent replied · 22 October 2024
Hi Diane,Many thanks for your 5 star review. Congratulations on finding your dream home! It is great to read your feedback here and that you found our site so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAvoid them at all cost
Total waste of time and impossible to speak to anyone. They just have a terrible automated chat system that goes round in circles until you give up.That's as good as their customer service gets!
Rob · 28 December 2023
Agent replied · 22 October 2024
Hi Rob,Thank you for sharing your feedback with us and we're sorry to hear you feel this way. We'd like to assist you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotApplication is customer-friendly which…
Application is customer-friendly which makes it easy to rent a house/Flats.
Prachi · 6 April 2021
Agent replied · 22 October 2024
Hi Prachi,Thanks for leaving us a 4 star review. We're really glad to hear you have had a great experience while looking for properties on our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilot“Information written by the company
“Information written by the companyWe know what a home is really worthOur mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.“No, Zoopla, you don’t know what a home is really worth. How can you, when you include incorrect data, can’t correct it, and apparently can’t even determine the source of the incorrect data? Offering to change the value to “not known” doesn’t help sell a detached house that your website shows as semi-detached. We’d prefer that our house was completely excluded until the correction is made. That would be better than displaying misinformation.
Ruth · 10 November 2022
★★★★★ 3/5
TrustpilotThrough Zoopla I have sent three…
Through Zoopla I have sent three viewing request to Keystones for a property in St Helens. The 1st request was over a week ago and the 3rd was directly to their website. I have not had any feedback. I am e tremely disappointed as I am very interested in the property.Not a very good advert for Zoopla I'm afraid.
Anne · 12 March 2021
Agent replied · 22 October 2024
Hi Anne, Thanks for taking the time to leave us a 3 star review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.If the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotUsed to love looking at Zoopla but…
Used to love looking at Zoopla but since the website has changed I cant look at the properties without the pictures jumping around, freezing and then disappearing. Absolutely hopeless now. I dont know what the hell they are playing at !!! 🤨
Stephen · 17 May 2023
Agent replied · 22 October 2024
Hi Stephen,Thank you for sharing your feedback with us and we're sorry to hear you're having trouble with our website.We'd like to assist you with your search and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIm desperately seeking a one bedroom…
Im desperately seeking a one bedroom apartment to rent how ever because l am temporarily on universal credit l realise that l stand little or no chance of finding one as landlords are not keen to rent to someone in my position. Have applied for many. I can supply a deposit and a guarantee but always the same result
Robert · 19 February 2021
Agent replied · 22 October 2024
Hi Robert,Thank you for your review.We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks: https://help.zoopla.co.uk/hc/en-gb/articles/360006053137We have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI have found Zoopla and great source of…
I have found Zoopla and great source of information regarding properties.. the range is excellent and I can look at areas I wouldn't normally look at the scope of properties on offer is great ...I have looked in on Zoopla even when not in the market to buy finding the details of properties educational
John · 6 January 2022
Agent replied · 22 October 2024
Hi John,Thanks so much for leaving us a 5 star review and for your valuable feedback. We're happy to hear you like our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla was great no agents get back to…
Zoopla was great no agents get back to you tho
Bon · 11 April 2021
Agent replied · 22 October 2024
Hi Bon, Thanks so much for leaving us a 5 star review! We're glad to hear you like our website, however, we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
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