Every review we hold for the Haringey office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI have been chasing regarding a one…
I have been chasing regarding a one bedroom flat which was very convenient for me and was available from the September. Since I had 2 months notice period for the current apartment I had planned in well advance and was happy with the same .There was some access issues for viewing the property which I completely agree but at least I should have been updated regarding the same.
Sinumol · 23 July 2026
Agent replied · 24 September 2026
Hi Sinumol,
Thanks for taking the time to leave us your feedback. We really appreciate the time you have taken to provide this to us.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business.
If you have any concerns about any estate or lettings agent, we would suggest visiting the agent at their listed address and speaking to their branch manager to discuss the matter further.
Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotInsufficient data to provide valuation!
Inputted postcode into zoopla website to establish current value of house with a view to understanding current local market. In order to do this I had to give my email address, name etc. Result was they had insufficient information to provide an estimated valuation yet they took my personal information. The website confirmed the price we paid for the address some 8 years ago, yet were unable to determine the current estimated value! For my needs, a complete waste of 5 minutes and I won’t be using or recommending Zoopla to anyone.
Jamie · 13 January 2026
Agent replied · 23 January 2026
Hi Jamie,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotAlgorithm reassessment time
Really not sure what's going on with Zoopla valuations but, contrary to government estimates and local sales stats, they show a near 10% drop in house value in my area over the past 2 years with no obvious rationale. Makes me seriously wonder whether their algorithm is fit for purpose, or if it's subject to manual intervention. It's almost as though Zoopla is trying to stimulate demand by undervaluing, but the effect, of course, will be that owners will keep their properties off the market. Or is Zoopla possibly continuing to down-value as a form of indirect attack on the Labour government's policies?
Greg · 19 October 2025
Agent replied · 22 October 2024
Hi Greg,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotMisleading Offer
Zoopla’s advertising statement that you can get an evaluation of your property from them is very misleading. What you think is a simple transaction of giving your personal details over for a quick approximate evaluation, ends up being a barrage of calls, messages and emails from various estate agents. All I wanted to know is how much my property was worth for my own knowledge, that’s what I thought I was getting. DO NOT GIVE YOUR PERSONAL INFO if you’re just looking for an evaluation for personal knowledge. This should be made clear to all users before they give their details over, not after.
Sergio · 8 September 2026
Agent replied · 24 September 2026
Hi Sergio,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
When you complete the contact enquiry form, it explains that your information will be shared with the selected agents. However, many of the features on our site and mobile app are continually being developed, and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotDon’t trust them
Zoopla are showing incorrect flood risk info on their site that has lost us our house sale. The gov.uk website clearly states we are a very low flood risk. They are saying we are high. Their reply was they can’t change it as they use a company called Crystal Roof to supply data. I suspect they are linked as l cant work my way around this website and its incorrect data. So we’re are stuck with incorrect data on our house and dead ends to getting it rectified.
Wendy · 25 August 2026
Agent replied · 24 September 2026
Hi Wendy,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotWrong country!
I receive their price update for my property, just out of interest. Trouble is they think my house is Powys not Shropshire . How can you trust this bunch if they think I Live in a different Country?
Geraint · 3 July 2026
Agent replied · 24 September 2026
Hi Geraint,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way.
Our local market data is based on analysis of thousands of listings and sold prices in your area and across the UK market.
At this point in time we publish information for each district council area. Where an outcode, that is the first part of a postcode, crosses one or more district council boundaries, we allocate it to the district council area with the larger number of homes i.e. the largest volume of housing stock.
However, we appreciate this is not helpful when you are looking at your local market stats and I apologise for the inconvenience this is causing you.
Your comments have been provided to the team who look after our property experiences. We value your feedback and are continuing to refine and improve our information over time.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers: https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotNot Happy With Zoopla
Where do Zoopla get their estimates? An algorithm? Estate agents? Why do all the houses in my village that I looked at tonight seem to be experiencing “High Confidence” while mine is showing as “Low Confidence”? How do Zoopla know what work you have done on the property, what outbuildings you’ve put up? They don’t appear to take into account the position, privacy or any other nuances of rural properties. For a brick build in a town they have a lot of comparables to work with, but these estimates can be very damaging to unique properties in a small village.
A.D · 9 August 2026
Agent replied · 24 September 2026
Hi,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotThe app is not fit for purpose
The app is not fit for purpose - you must be losing so many customers as the filters don't work. I select the type of house and the results go from 332 to 0. When I deselect the house, it stays at 0. Hard to use and always has been. Right move all the way. Not sure why you haven't fixed this yet when it must be losing you so many customers.
Eve · 14 September 2026
Agent replied · 22 October 2024
Hi Eve,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotDo not trust this lot
Do not trust this lot. Attempted several times to contact an estate agent whom refuses to respond to requests for viewings, does not even have courtesy to respond directly even after phone calls. This site is absolute trash, all it is interested in is "getting the fees from idiot ignorant amateurs that list on there platform". AVOID THIS PORTAL LIKE THE PLAGUE !!!! And do not, as we all know, trust an estate agent.
Nick · 13 August 2026
Agent replied · 24 September 2026
Hi Nick,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
We recommend you contact the agent via the phone on their advertised number. You can see this either on the property listing, or displayed next to their profile in the 'Find agents' section of our site:
https://www.zoopla.co.uk/find-agents/
This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:
https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-replied
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotTruly apalling company
Firstly with a Truspilot score of 1.3 it's clear Zoopla is one of those organisations that simply doesn't care about it's service to users.
Andy · 20 August 2026
Agent replied · 24 September 2026
Hi Andy,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotI am due to sell my property and Zoopla…
I am due to sell my property and Zoopla historical data is incorrect as they missed off my purchase back in 2009 it therefore makes the house look 30K cheaper than it actually was . They have the house listed as leasehold when it is freehold. I tried to rectify these issues but it appears you cannot and Zoopla customer care doesn't exist. Do not believe these sites (and Rightmove) as they are factually incorrect.
Dereleth · 22 June 2026
Agent replied · 24 September 2026
Hi,
Thanks for your updated feedback. We're sorry to hear you feel this way.
Unfortunately, we cannot manually change the information (tenure, EPC ratings & floor area) we show about your property. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
Trustpilotworst experience
I was asked for viewing the house with zoopla. I went for viewing we are waiting for results they try to call me to say landlord selected different people unfortunately I missed the call .its ok no problem for me but until I call them they didn't mail me we aint gonna get the house. 2 min email makes hard to answer back to us. honestly the shitty response.
Lokendraprasath · 12 May 2026
Agent replied · 28 May 2026
Hi,
Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We recommend you contact the agent via the phone on their advertised number. You can see this either on the property listing, or displayed next to their profile in the 'Find agents' section of our site:
https://www.zoopla.co.uk/find-agents/
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotWish I could give these guys a zero…
Wish I could give these guys a zero rating. There is no point in getting an agent valuation because I’ve had 3 of them and they valued my house accordingly however they do not update their website with the valuation price they quoted which doesn’t make sense. They still have the old info on the website anns it’s been over 2 years so no excuses there. I was told to update my house information which I’ve done but the price hasn’t been updated. If they are giving you a valuation they should update the price on theire Zoopla website to match that. I’ve raised a case but they keep repeating themselves and said they can’t change the price of their valuation. Absolutely useless.
Oatsmania · 14 July 2024
Agent replied · 22 October 2024
Hi Oatsmania,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.It's great that you've had an agent come to value your home! The data that powers our estimates comes from a number of trusted sources including HM Land Registry, Royal Mail, Ordnance Survey and Registers of Scotland. As our estimates are based on publicly available data, they are guides only. Here is a Help Centre article that will show you more about where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897 To maintain the accuracy and integrity of our AVM, it is not possible to refine or change house price estimates manually. Renovations will take time to be recognised by the Automated Valuation Model.When we advise our users to obtain an agent valuation, it is not done for the benefit of our algorithm. It is done so that you can obtain a real and formal valuation of your property. An agent valuation is the most accurate indication of your home's value.If you wish to contact us directly with your feedback and discuss it in more detail, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotSending unsolicited spam email
I received an unsolicited email "Welcome to Zoopla!". I have never signed up for Zoopla. There is no unsubscribe option in the email, which contravenes the guidelines by the ICO. There is no way to contact Zoopla on their website, apart from a useless chatbot, which elicits no response.This company obviously cares nothing about good practice or abiding by UK law. It is likely to be in contravention of GDPR if it is holding personal details without permission. There is no way to put in a GDPR request for personal information.I would never sign up for a company like this. At best, they are sloppy time-wasters. You cannot be sure about their security procedures and someone could be supplementing their income by selling your details on to organised crime gangs. There are plenty of videos on YouTube about how people have lost large sums of money during home sales by interception attacks. The criminal scam centres use targeted lists.Re. standards of practice, see this article by ICO: "How do we comply with the rules on sending marketing by electronic mail?"
Ric · 9 April 2024
Agent replied · 22 October 2024
Hi Ric,Thanks for your review and for sharing your feedback with us.If you wish to unsubscribe, you can do this at any point from within your Email preferences.Here is a Help Centre article that will guide you through this process, step by step, in just a few clicks:https://help.zoopla.co.uk/hc/en-gb/articles/360006009197 If you wish to fully delete your account, you'll no longer be able to access it. You'll lose any information you've added to it on the Zoopla or PrimeLocation websites. We'll remove any personal information about you too and send you a confirmation email once we've permanently deleted your account. The whole process can take up to 30 days. To proceed, please contact Customer Support. Click Chat below and the virtual assistant will assist you:https://help.zoopla.co.uk/hc/en-gb/articles/360006261238 If there's anything we can do to help you with, be sure to visit our Help Centre where you may find a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThe app won't let me give any…
The app won't let me give any information on my property to improve the accuracy because the Build My Estimate function doesn't work on Samsung phones at least. When you try to choose similar properties the yes and no buttons do nothing. It's been the same for months.
Nigel · 15 August 2026
Agent replied · 24 September 2026
Hi Nigel,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your app issues further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotZoopla - don't waste my time!
Zoopla emailed me about remortgaging one of my rentals so I went online requesting details of current rates for my situation. Answered lots of questions, including personal ones about income - and what did they give me? The chance to tick a box asking for a broker to contact me by phone. I assume Zoopla are doing this for some payment from the brokering services. For my part, I resent them wasting my time!
WW · 21 September 2026
★★★★★ 1/5
TrustpilotHouse is 2 bed end of terrace
House is 2 bed end of terrace. Previous sales listing shown on Zoopla clealy shows that, EPC shows as 2 bed EOT BUT Zoopla claim it is a bungalow!! It is 79sq metres as per EPC, VOA and last sales listing BUT Zoopla claim 97 sq metres. Last sold April 2023 for £350,000 shown on Zoopla but they claim only worth £235,000. They also claim they cannot change details - why not it is their website after all. Complete rubbish company
Ray · 24 February 2024
Agent replied · 22 October 2024
Hi Ray,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotvaluation estimates based upon inaccurate data. Avoid
This company issues valuation estimates on homes which may be wildly incorrect. In my case, severely under the value placed upon it by an independent agent. I offered to provide this valuation but this was rejected as they say they can only use the data they normally access. They admit "it is likely that there isn't much up to date information available on your property (due to works being carried out since the last sale, or it not being sold in some time), that a previous valuation or sale has recorded the property details incorrectly, or that there aren't many comparable properties available at present" They prefer to use this inaccurate or outdated data rather than a professional valuation. The result is that this seemingly trustworthy outfit gives out inaccurate "estimates" of value which can result in the owner losing sales as potential buyers think Zoopla is a true indicator of value. Its not professional and its "estimates" are probably wide of the mark. Users should have a health warning about this company!
Jeremy · 15 February 2024
Agent replied · 22 October 2024
Hi Jeremy,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotDelusional rental prices
I have been looking for house or bungalow to rent for about two years now, i must say this sites rental prices are delusional, nobody with a brain is paying over £600 per month for any of the houses listed on their site, we would all rather live in a box...
Daniel · 8 July 2026
Agent replied · 22 October 2024
Hi Daniel,
Thank you for your review.
All rental prices and information are provided to us directly by the agents marketing the properties.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotI have had ongoing issues with Zoopla…
I have had ongoing issues with Zoopla for years, and despite them being fully able to easily resolve all of them, they have chosen instead to cause me as much stress and in my case, since I have Adrenal Disease and have fully explained my situation to them, illness that is it totally unnecessary.Further to the previous issues I have had with them, three years ago, they decided to inexplicably update the listing for my Two Bedroom Victorian Cottage to a One Bedroom Bungalow, despite the fact that their listing was totally incorrect and a Two Bedroom Victorian Cottage becoming a One Bedroom Bungalow would be physically impossible.At this time my property was on the market and on the same page there were two listings of my property with two estate agents, with at least forty photos of my property, clearly showing it was a two storey two bedroom Victorian Cottage, and NOT a One Bedroom Bungalow, and yet Zoopla, helpful as ever, refused to correct this error, stating that it was impossible for them to do so, giving me the usual spiel about how their wonderful algorithm was ahead of its time, could not be incorrect, and could not be corrected, despite me the owner of the property, and the estate agents providing them with plenty of evidence that they were absolutely wrong.When I continued to have to argue with these incredibly obstructive and unhelpful individuals, as usual, since I am disabled, seriously ill, and already battling to sell my property for years against the backdrop of it being 500 metres from the location of the new Lower Thames Crossing, they insisted that they could not update my listing due to another company providing the information it being based on, and them having 'no control" over that.I subsequently wrote to that other company, and was then informed in writing that in fact they were fully owned by Zoopla and Zoopla were writing complete nonsense, and could in fact update and correct my listing at any time. I then emailed Zoopla with a copy of that email and Zoopla still refused to update my listing.Zoopla are petty, unhelpful, obstructive, and do not care one iota about the damage they do to anyone. I am, as I have already stated and as they are more then well aware, disabled, seriously ill, and was made to feel suicidal by their treatment of me and the situation I was already in, and that was made even worse by their poor treatment of me. Having to battle them for something that they should have put right after ONE email, and still continue to leave incorrect after umpteen requests and three years later, is ridiculous and demonstrates exactly how much they really care. They simply use and profit from your personal information, without your permission, and give no tosses whatsoever what it costs you if they use it incorrectly, and will continue to display it incorrectly forever if it suits them.Frankly one of the most appalling excuses for a "company" I have ever had the misfortune to have to deal with, and the fact that they pretend not to own the multiple other companies they do in fact own, including Prime Location, should tell you exactly how transparent they really are.Further to Zoopla's usual unhelpful and inaccurate response, at the time this issue was reported to them, and throughout, my property WAS For Sale with TWO estate agents and those listings were being displayed on my property's Zoopla page, I also provided the deeds from the Land Registry to my property, since I own it outright, which would be proof from the organisations they require, and they STILL refused to update their listing for my property. They did not ask for anything, but I provided these as evidence, and they still refused point blank to be anything less than obstructive at every opportunity. If they had wanted to see my property's EPC they were perfectly capable of looking it up, but it is pretty clear that Zoopla has no intention of helping anyone but themselves. They also, as I have pointed out, and as was pointed out to me, OWN the company who provides the data from which they publish their listings, and that company informed me that the statement that they cannot update their own listings on their own website is in fact total nonsense. I forwarded the email from that company to Zoopla, and emails from my estate agents on to them, and they still could not care less. The fact that my property was For Sale at the time that they were, for the umpteenth time, publishing completely inaccurate and misleading information about it, was precisely why I contacted them, and precisely why this matter was so important, but naturally, and as usual, since it does not affect them, they gave no tosses whatsoever. They continue to mislead, ignore the facts, take no responsibility whatsoever, and give no tosses at all, as you can see from their response.
Karen · 10 October 2023
Agent replied · 22 October 2024
Hi,Thank you for your updated feedback and expressing your concerns in more detail.As previously advised, we’re sorry to say we cannot manually change the information (property type, tenure & room numbers) All data is processed automatically via an algorithm, one that can not be manually amended, updated or removed. Here is a Help Centre article that will explain a little bit more about where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotPlease don't take any notice of their valuation service..
Please do not ever take the monthly valuation service seriously. It is wildly inaccurate, by more than 30% in my case. Protest and their robot will simply say that it's not their fault, or their responsibility even to be accurate. Ok, so what's the point of it then?
Neil · 16 June 2026
Agent replied · 24 June 2026
Hi Neil,
Thanks for getting in touch and for your follow up feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotAlmost non existent customer service
Almost non existent customer service, the right hand has literally no idea what the left is doing. No internal communication from what I can tell. Cant speak to anyone, email or VR chat only. I cancelled one subscription to one of my businesses, they somehow managed to cancel one that i wanted to keep, the one i didn't is still live ! No one will answer the phone. Customers are complaining to me because they cant see their property advertised....all because Zoopla cant do their jobs properly - time to cancel in its entirety i think and maybe explore On The Market, surely cant be this poor!!
Steve · 19 September 2025
Agent replied · 24 September 2025
Hi Steve,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotI would score this minus if I could
I would score this minus if I could, set up a payment plan for reduced payments for 3 months, then demanded I pay the missing payments as soon as the plan had ended and gave me a default notice for it. Keep well away from this con artist company, I will be contacting my MP and escalating my complaint, treated very poorly in deed
James · 9 February 2026
Agent replied · 22 October 2024
Hi James,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotMisinformaton-la
As far as any reasonable person can be this is a complete waste of money resources and common sense - why would anyone think the services that Zoopla provide as “valuable” it is self serving contradictory and downright useless - akin to evaluating any form on intangible - I shudder to think who on earth would benefit from the data they provide. Rely on your estate agent and ignore the rest
Andrew · 28 November 2025
Agent replied · 23 December 2025
Hi Andrew,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear you feel this way.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
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