Every review we hold for the Haringey office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotRefused to correct details
My house is a semi-detached, it is listed on Zoopla as a mid-terrace, I asked them to change the details, they refused, I sent proof EPC, they still refused. I have informed Citizens Advice, I have filled out Trading Standards forms, the company now will be looked into as to the way they trade.
Jan · 17 January 2023
Agent replied · 22 October 2024
Hi Jan,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotAfter sending emails to the property…
After sending emails to the property marketers and agents, I didn’t get any reply from them. This is my honest feedback.I am not based in UK now and I don’t make international calls to them. I expect them to at least email to me. What’s the use of using Zoopla if there’s no reply or follow up to the interested prospective buyers and clients?Thanks, Julie Angel Chan
Julie · 6 March 2021
Agent replied · 22 October 2024
Hi Julie,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we normally recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site. If you are unable to make calls, please email them again and/or put it in the attention of the given branch's manager.If you wish to contact us directly regarding this matter or if there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilot1 star is too generous
1 star is too generous. My 4 bedroom semi detached house is valued at £600,000(a proper valuation) zoopla have it listed as a one bedroom flat valued at £174,000. There are no flats nearby. What is the point of zoopla if their information is WRONG and they are unable to correct it ???
Mrs · 12 February 2023
Agent replied · 22 October 2024
Hi Teresa,Thank you so much for taking the time to leave us your feedback. We're really sorry to hear you feel this way. We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.However, we do want to give our users the most accurate house price estimates possible and we’re always looking for new ways to improve. Therefore, we'll reach out to you shortly to look into your property's estimated house price range in more detail.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotSome good UI but my main frustration is…
Some good UI but my main frustration is that lots of properties aren't yet built. I want to find a home now, not due for completed construction in 2 years time! I wish there was a way to filter it in the app.
Tom · 13 November 2023
Agent replied · 22 October 2024
Hi Tom,Thanks for your comments. We're glad to hear you enjoy our site and we hope Zoopla will continue to be useful for you in all things property related.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.In the meantime we suggest you use the following link to search for new-build houses, flats, and developments across the UK:https://www.zoopla.co.uk/new-homes/ We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotIt was annoying when I was told that…
It was annoying when I was told that there were eg 34 new properties during the week but the email only provided a selection of eg 10 to view. Having viewed the 10, it was not possible to review the remaining 30. I could only select "view all properties" and there was no indication of which were the new ones of the 400 properties available.
Mr · 9 July 2021
Agent replied · 22 October 2024
Hi David, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHi never been in this situation before…
Hi never been in this situation before it’s all new to me but i get frustrated when I find a property i like when I enquire im told it’s sold ☹️ So why don’t estate agents remove it from sale or put sold on it stop wasting my time and yours apart from that it’s a good 👍 experience im still looking
Mr · 5 January 2022
Agent replied · 22 October 2024
Hi Mr Aspinall,Thank you for leaving us a 5 star review and for sharing your valuable feedback on our experience with our site.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is excellent I am very impressed…
Zoopla is excellent I am very impressed with all the information I receive from them.
L · 21 October 2021
Agent replied · 22 October 2024
Hi Lynda,Many thanks for your 5 star review. We're glad to hear that the website works well for you, and we hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotZoopla compared to traditional estate agents.
Response was quick compared to traditional estate agents.But I do find the constant emails a bit to much.
Karen · 24 March 2021
Agent replied · 22 October 2024
Hi Karen,Thanks for leaving us a 3 star review and for your valuable feedback that we appreciate.If you wish to unsubscribe, you can do this at any point from your My Zoopla account. Here is a Help Centre article that will guide you through this process, step by step, in just a few clicks:https://help.zoopla.co.uk/hc/en-gb/articles/360006009197If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotSize, other specs & my notes visible to me on the listing
It would be useful to see the size (and other basic details) of properties on the listing and as an option in the filters. Also number of bathrooms or other specs. This way it is v tedious. Also, it would help if my notes, visible to me could be on each apartment photo so I save a great deal of time in my search.
Kamini · 9 August 2021
Agent replied · 22 October 2024
Hi Kamini, Thanks so much for leaving us a 3 star review and for your feedback. We really appreciate the time you have taken to provide this to us.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions.Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWaste of time
Tried to search for houses in my area, was given listings, not for another street, or even another town, but an entirely different COUNTRY.If you can’t even get the right country, despite being given the town, what other mistakes would you make with my most valuable asset?Yeah… hard pass.
Steve · 16 May 2023
Agent replied · 22 October 2024
Hi Steve,Thank you for sharing your feedback with us and we're sorry to hear you're having trouble when searching for properties on our portal.We'd like to assist you with your search and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotSearch filters very weak
When requesting houses they bring up flats and mobile home - a mobile home is NOT a house and even when filtering out mobile homes searches still bring them up. They should include a leasehod/share of freehold/freehold filter.. they are supposedly the top or one of the top UK property purchasing/renting site but very unsophisticated or accurate.Not impressed - up your game Zoopla!
Hilary · 24 September 2021
Agent replied · 22 October 2024
Hi Hilary,Thank you for sharing your feedback and we're sorry to hear about your negative experience using our website.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties, when uploading their properties to Zoopla we request they mark the property as ‘Mobile Homes’ if this is the case but unfortunately it seems sometimes this is not done resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing error’ option on the right hand side of the page. We will then investigate the issue further by speaking to the agent advertising the property.You can tailor your search results easily using keywords, when searching for properties to narrow down your search criteria, to help you find the best property. Keyword searches can be done by using Advanced search options when searching on the website, or scrolling down on the search screen on the app. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or app: https://help.zoopla.co.uk/hc/en-gb/articles/360006065138-How-can-I-search-for-sales-properties-using-keywords-If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotZoopla is very useful and i found very…
Zoopla is very useful and i found very comfortable for finding houses and flats
Shanthi · 12 November 2021
Agent replied · 22 October 2024
Hi Shanthi,Thanks so much for leaving us a review. We're really glad to hear you have had a good experience with our site so far and you're finding it so useful. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla definitely knows how to boost up…
Zoopla definitely knows how to boost up their business by making appointments 3 days in advance and then cancelling them 40 minutes before the viewing time letting you blind and sending you a cute message about another guy who made already an offer thank you zoopla you are dust and powder
Marian · 2 March 2023
Agent replied · 22 October 2024
Hi Marian,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with this agent.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotInaccurate Zoopla Property Valuations
Went to 5 independent property valuation companies. Each valued my property within a different range of £10k+/- this being £830k-£840k, Zoopla valuation was £600k.
L · 17 October 2024
Agent replied · 22 October 2024
Hi,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotLiked everywhere being in one place
Liked everywhere being in one place, only issue I found was that soon as it appeared in the website, was no available appointment slots to view. This could the site or agents site and also the fact that there are around 100 people going for each rental place in my city. But overall, liked the website and was the easiest to use
Kellie · 23 October 2021
Agent replied · 22 October 2024
Hi Kellie,Many thanks for your 4 star review. It's great to hear that you like our website and we hope you'll find your dream home soon!We have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFlat Sale Review
I have used Zoopla property for sale website for many years and always find it informative and what I need when making a purchase (buy to let). I particularly like the details on market stats such as potential rent/previous sale price with date. Would like to see rateable value/service charge where applicable. Very many thanksChris
Chris · 1 October 2022
Agent replied · 22 October 2024
Hi Chris,Thank you for sharing your valuable feedback with us, and for leaving us a 5 star review. We're really glad to hear you like our site this much. Be sure to visit our Discover section for more information and additional guidance.https://www.zoopla.co.uk/discover/ If there's anything we can do to help you with, be sure to visit our Help Centre where you may find a designated section for property seekers:https://help.zoopla.co.uk/ Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is brilliant email back straight…
Zoopla is brilliant email back straight away shame none of the estate agents have emailed me back
Stacey · 5 March 2021
Agent replied · 22 October 2024
Hi Stacey,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site so far and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/However, we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI receive notices of houses for salewhich are inappropriate.
I receive notices of houses for sale that are not suitable for me, i.e. I asked for 3/4 bedroom houses and bungalows, detached or semi-detached, and I receive news of terraced houses and two bedroomed houses, which are of no interest to me.Also my price trange is around £500,000-£600,000 and I receive properties costing £1,000,000, which is inappropriate.Please change my profile.
Patricia · 23 November 2021
Agent replied · 22 October 2024
Hi Patricia,Thanks so much for leaving us a review and for sharing your feedback with us.We'd like to advise you that the content of all your alerts depends on the settings of your saved searches.You can manage both push notifications and email alerts by following the steps in this Help Centre article:https://help.zoopla.co.uk/hc/en-gb/articles/360005979578We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI see you have turned off comments on…
I see you have turned off comments on your YouTube adverts. Obviously another attack on men, the guys probably contemplating suicide while his ex gets all the assets and glory but feel free to promote yourself by taking the mick out of a major problem in society.Edited to add:Don't talk nonsense lol. Everyone is at it.
Richy · 26 July 2022
Agent replied · 22 October 2024
Hi RichyThank you for your feedback on our new advert, we're sorry you found our ad insensitive. Our ambition was to dramatise the awkwardness that comes with asking about house prices, not to make light of breaking up. We test all of our campaign creative with the Diversity Standards Collective to help us strike the right tone and represent our audience authentically. Thanks for your feedback though - it'll be taken on board for next time. We really value it and will use it to make sure we do better and improve next time.Kind regards,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is keeping me up to date re
Zoopla is keeping me up to date re: dig friendly rental.
Gail · 3 March 2022
Agent replied · 22 October 2024
Hi Gail,Many thanks for your 5 star review. It is great to hear your feedback and that you find our property alerts so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotBad Advice
They said they have people wanting to buy my property. Sent a man to take pictures that were very poor. No viewing in 7 months. I took the house off now they want 2k for nothing. Terrible Experience we had no contact at all no advice just a very bad experience.
Joseph · 30 January 2023
Agent replied · 22 October 2024
Hi Joseph,Thank you so much for your reply.However unless you respond to our request for your contact details, we will not be able to deal with your complaint.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThank you so much
Thank you so much. I am in a position to be a cash buyer. You have sent many property's. It has give me plenty of ideas of where I don't want to live. I need to buy quickly. The prices are going up, I won't be able to buy. Being a cash buyer I thought it might be easy.
Penelope · 19 February 2022
Agent replied · 22 October 2024
Hi Penelope,Many thanks for your 5 star review. It is great to hear your feedback and that you find our property alerts so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Happy home hunting! Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotExcellent
Zoopla is easy to use when reaching for property. Excellent display and filters to use
Sue · 16 June 2021
Agent replied · 22 October 2024
Hi Sue,Thanks for leaving us a 5 star review and for your kind comments. We're really glad to hear you have had a great experience while looking for properties on our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotClunky app
Purely based on the clunkiness of the iOS app, this is very poor indeed. As a rival to RightMove it is not in same league.
Justin · 11 September 2024
Agent replied · 22 October 2024
Hi Justin,Thanks for taking the time to leave us a review. We're really sorry to hear you feel this way. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
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