Every review we hold for the Harbour Road office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have used Woods to let properties a number of times over the recent period. We have been very impressed by the professionalism and friendliness of all staff but we normally deal with Beth, Emily and Chloe which is always a pleasure. They always seem very well briefed and knowledgable on the latest events which is always reassuring. I would have no hesitation in recommending their services.
John · 1 April 2023
Agent replied · 31 May 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSuch a fantastic experience with Woods (particularly our hero Kristina!) moving from London to Pill, Bristol. Lockdown has made moving house somewhat trickier but Kristina at Woods has been a star and really looked after us. We moved into a house in Pill without having actually visited due to lockdown and couldn't be happier.
Kristina gave us an honest appraisal of the house, gave us some sensible advice throughout and really looked after us. Since we have moved in any snags have been quickly dealt with and questions responded to promptly. Very happy indeed.PositiveResponsiveness, Quality, Professionalism, Value
Matthew · 26 August 2021
Agent replied · 6 July 2023
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleI came in contact with Woods Estate Agents in Portishead in April 2018, looking for a home to my family just, about to arrive from abroad. I was received by Mrs Kristina Kay, who provided very good professional support, not only to my search, leading to find an ideal place, where we lived for nearly three years, but all the way, always available and helping solving problems encountered during our tenancy. Based on that I would recommend the company and the professional to anyone looking for a home in Portishead - Bristol.PositiveResponsiveness, Professionalism
Juarez · 26 August 2021
Agent replied · 6 July 2023
Thank you for the amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWoods Estate agents have managed the letting of a flat we owned in Portishead for many years and we always found all the staff to be professional, really friendly , very helpful and quick to deal with any matters for us. The staff like Kristina Kay always went the extra mile too when we needed something doing and lived too faraway to do it ourselves for which we were so grateful. They helped reduce our stress many times.
It was an obvious choice for us to use them for the sale of the property. Our timing wasn't the best as Covid 19 came along which interrupted the sale for a while but eventually with consistent help along the way from Dan Smith, Tim Wood , Brittany & Bethany we completed the sale at the end of March this year 2021 to our delight. We would highly recommend the company for both lettings & sales.
As business owners ourselves we know how important it is to have people you know you can rely on especially when you are dealing with very important matters and we feel fortunate that Woods staff made our lives much easier as they are so efficient even during some testing times( Covid19)
So BIG thanks to you all.
Gloria & John Smith
for both lettings & sales.PositiveResponsiveness, Professionalism
A.W.Smith · 26 August 2021
Agent replied · 6 July 2023
Thank you for your superb 5* review and kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI went through woods estate agents to find a studio to rent for my time during university and I had the pleasure of having Chloe helping me. She was great very professional and kind considering I've never had to deal with the specfics of moving into a new property before. She was in constant communication with me making sure I understood everything, every step of the way which I greatly appreciated and she always went out of her way to make the process easier for me which is always great. The rest of the team were there as well so I always had someone to talk to. If you're considering using woodsestate agents my advice would be ask for Chloe if you can.PositiveResponsiveness, Quality, Professionalism
Kaijana · 26 August 2021
Agent replied · 6 July 2023
Many thanks for your excellent comments and 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleRecently been looking for rental property that accepts dogs, the search has been really hard but Emily has been fab and really supportive throughout. High recommend
Sales · 6 July 2022
Agent replied · 6 July 2023
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom the very first phone call to Kristina they have been fantastic. Chloe has been amazing getting everything sorted really efficiently and I highly recommend them!
Sarah · 6 July 2022
Agent replied · 6 July 2023
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleChloe was professional, efficient and friendly. Everything went quickly and smoothly and we would highly recommend her and Woods Lettings Agents!
Rebecca · 7 January 2023
Agent replied · 6 July 2023
Thank you for your terrific recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOur agent was Rebecca, thanks for the hard work, professionalism, and for always handling everything efficiently and graciously!
Chi · 30 July 2025
Agent replied · 29 August 2025
Thank you for your kind words about our agent, Rebecca! We pride ourselves on providing exceptional service and are thrilled to hear that she exceeded your expectations. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 1/5
GoogleReally bad experience, I left place over a months ago, spend lots of money for fresh paint, repairing things what’s been damage by previous tenet, order professional company who clean the carpet, woman who check the property mark as excellent condition, so I was hoping I get deposit back fast, sadly it’s over a months and I still waiting, calling agency but no one can help, same with 10 different numbers, no one reply emails, NOTHING, no one can help, not sure if they treat only foreign like that or everyone, I lost my job in March, still paying full price every single months, one time I was late 2 weeks and I have tons of emails asking for money saying if I don’t pay I will have to pay %. Horrible!!!! I struggle with money and there was no help from them. I’m self employed so I have no money, but I did payed all in full from my saving and now I have to wait for deposit, I been treated very bad, when I message one guy from woods he ask me to not message him and he block my number after, not sure if they give me back my money, I open dispute but gona take months and months, I using my credit card for new place as they don’t want give me back my deposit, very sad what agency’s doing to hard working people and we always so defenseless! Me my wife and two kids end up using credit cards and overdrafts for new place. Thank you woods agency and deposit protection countrywide For nothing!!!!! Please people use different agency will save you so much stress, if I could I will give 0 star
Grzegorz · 6 July 2021
Agent replied · 6 July 2023
Hello Grzegorz,
Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleDaniel Smith gave me a valuation for my Mums house in Oct 2019, I wasn't ready to put her house up for sale at that point but there was no pressure at all from Daniel to do so, which I appreciated, he was very helpful and aware of the sensitivity of the situation I was in.
When I was ready to put the house on the market in January 2020, due to Daniels sensitivity regarding my situation Woods were my first choice of estate agents.
I wasn't disappointed, as soon as the house was put on the market I had almost 20 viewings and a proceedable buyer within a week. I had other valuations from different Estate Agents in Portishead but I think the reason the house sold so quickly was due to the realistic valuation and the hard work put in to market the house.
I was kept informed at all times about each viewing, Daniel never failed to update me on each as they took place.
The sale was able to proceed through to completion during lockdown, there was always someone there to guide me through any difficulties that came up despite lockdown and I wouldn't hesitate to recommend them to anyone thinking of selling their house.
Richard · 6 July 2021
Agent replied · 6 July 2023
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleChloe is very good at her job. She secured the property that I wanted and went out of her way to help.
Cheryl · 8 November 2022
Agent replied · 6 July 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTim and his team were very helpful and kept me informed each step of the way when selling my property. Highly recommend Woods Estate Agent.
Lenka · 6 July 2022
Agent replied · 6 July 2023
Thank you for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Googledealt with Chloe on a letting and she was excellent, very professional and hands on, big thanks to her, a sure credit to the branch
TERRY · 6 July 2022
Agent replied · 6 July 2023
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery pleased with the service we received. Prompt, courteous, and professional throughout the whole process. Thoroughly recommended. Special thanks to Ishbellah who is a great ambassador for your business. Thank you.
David · 6 July 2021
Agent replied · 6 July 2023
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleWould like to thank Emily for helping me find a rental property. She was friendly and professional and sorted everything efficiently. Thanks again, Ben.
Ben · 6 July 2022
Agent replied · 6 July 2023
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleGot a nice viewing experience.Thank you woods and Ms.Rebecca
Mahesh · 11 October 2025
Agent replied · 9 December 2024
Thank you for your brilliant 5* review and thank you for your kind words Mahesh. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAll the team in The Sales Department at Portishead were extremely helpful and professional during the sale process and were very proactive. Our family would not hesitate to recommend them.
Richard · 6 July 2021
Agent replied · 6 July 2023
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI recently let a property through Woods.
My contact at Woods was Emily, who provided friendly, prompt and professional advice throughout.
Thanks Emily
Neil · 6 July 2022
Agent replied · 6 July 2023
Hi Neil, thanks for your wonderful 5* review. Emily and the rest of the team really appreciate it. Best wishes, Graham @ Customer Relations.
★★★★★ 5/5
GoogleI had the warmest welcoming from Wood's Estate Agent, where the employee's lead me to Emily when I was looking at property to rent not knowing where to start.
It wasn't long for her expertise and professionalism guided me to help me find my goal, as in any shoe's of moving and seeking places is a stressful nightmare, but she and all the staff at Woods made easy and stress free.
Jonathan · 6 July 2022
Agent replied · 6 July 2023
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWorking with Woods, especially your agent Joe Tapscott, has been a great experience from start to finish. We are relocating to the UK and from the very first call to Woods when Joe answered he has been professional, polite and accomodating. We couldn't have asked for better and are delighted to have gone through this process with you.
Terri · 10 September 2023
Agent replied · 1 October 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTaylor & Dan were both professional, friendly and easy to deal with throughout our recent purchase. They maintained contact and were there to offer help and assistance when required. Thank you for facilitating a successful move.
Julie · 7 July 2019
Agent replied · 6 July 2023
Julie, thank you for taking the time to leave such kind words about the local Woods team, it is always a pleasure to read a review like this. Best wishes, Mark
★★★★★ 5/5
GoogleMeg was excellent in providing assistance in helping us find our new home.
Roger · 6 June 2023
Agent replied · 6 July 2023
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDealt with Emily and colleagues in lettings.
Responsive and friendly service. Viewing was arranged quickly.
Kept apprised of status throughout. Coordination of moving-in admin all well taken care of.
Peter · 6 July 2021
Agent replied · 6 July 2023
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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