Oakmans Estate Agents Harborne reviews

★★★★★ 5/5

Google

Just wanted to say a big thank you to Tom Beasley for valuing my house and getting it on the market. This was my first time selling a property and he put myself at ease with his quick response to any queries and friendly demeanour. Would definitely recommend Tom to any one new to the market.

Ryan · 24 October 2023

★★★★★ 5/5

Google

Had the most amazing experience, Tom was so helpful and patient with us, explained everything and helped us find the perfect place! Alex and ellie took us to about 10 houses, explained everything to us and we’re so helpful, lovely girls who represent their company incredibly well x Made a stressful decision so much easier!

Meg · 23 October 2023

★★★★★ 5/5

Google

I highly recommend Oakmans Estate Agency in Harborne. I cannot imagine going through the house-buying process without them! I am especially grateful to Sue, who was absolutely amazing. She helped me tremendously every step of the way, making everything much easier and less stressful. If you are looking for a professional agency and someone who truly cares about their clients, I definitely recommend asking for Sue!

Dagmara · 18 March 2026

★★★★★ 5/5

Google

It took a couple weeks for me to get used to Oakmans’ working pace. From my own experience, it is not an agent that will comes to you, you will have to go to them. Once you get engaged with them, everything goes so efficiently. I actually had a good experience working with them. A big thank you to Harrison, who supported me in the whole process. 🌟👍

Xinyue · 24 August 2024

★★★★★ 1/5

Google

Ineptitude or lack of Effort? (You decide… they probably couldn’t be bothered to themselves) We were prospective tenants, had agreed to move into a property, being assured by the estate agents that it would be ready to move into (imminently at the time of viewing and also on the advertised website), as previous residents were due to have moved out within 2 weeks (paid to exit contract & asked the agency to find new tenants). We signed a contract to that effect. Passed the most intrusive checks I’ve ever experienced (they query every transaction on your bank statements - even transfers to friends under £50, they kept asking for documents already supplied (and didn’t seem to know what documents they had been given). The worst part: The day before, in fact, 24 hours before the move in was scheduled, we’re told the last residents have asked for a 7 day extension (which later turned into a 2 week extension), you’ll need to move in 8 days later. After we were told the property was immediately available, at the time of the initial viewing. This despite having a contract in place and signed a full week before the date scheduled for moving in. In print. When the news was delivered, the agent said they would get back to us, after confirming when the residents in place could move out the soonest. Then the same agent, on the day of delivering the news - went home without even confirming what would happen on the day of our proposed move in date. There has since been no clarity or guarantee of a move in date. But, also, how could we expect this given the track record of the agency and their actions to date. Seems typical and lackadaisical. We had to physically attend the estate agents to get to the bottom of what was happening. They were professional, but clearly had poorly communicated with the tenants and not confirmed a move out date with them. Until the few days before we were due to move in. So they agreed a contract with us, without checking the move out date with the tenants. Only after our attendance did they confirm that they could not get the keys off the previous tenants and so, the property was not, as advertised ‘available to move into’. Poor, really. Summary: avoid these estate agents like the plague TLDR: if you have a contract with them - they’ll break it, communicate poorly as in countless previous reviews, obscenely intrusive of your finances and don’t seem to know what is going on. Quad combo of terrible

Unbelievable · 25 October 2024

★★★★★ 5/5

Google

Lois is an excellent property manager. Extremely contentious, hard working, and focussed both on the needs of the tenants and the landlords for the properties she manages. She always goes above and beyond and if she says she will do something - you can be sure she will. Highly recommended.

Jonathan · 25 October 2023

★★★★★ 1/5

Google

Considerably unimpressed by these estate agents. Take ages for them to sort out important issues, e.g. takes over a week to open the windows in the three rooms on the top floor as they refused to give us keys for them (not enough ventilation is a health and safety hazard). When they 'fixed' the issue it was clear they had replaced all three window locks and not given us keys for these. Luckily I found them...thrown in the black bin outside. Additionally it took them the first month and a half of my tenancy to even get the house suitable for people living there. Black mould on the walls, dirty carpets and rooms, sloppy painting of walls in rooms... and they only finally bothered to fix these things when the local council was contacted to do an assessment of the property. Clearly they knew it wasn't the right standard for us to live in but didn't care for us until we got the local council involved. The outside of the property was also a mess. Absolutely disgusting. Would not recommend.

Oliver · 23 September 2024

★★★★★ 5/5

Google

Very professional visit and his interpersonal skills were very good. Overall the advice and knowledge of sales we were very impressed. Will definitely be using him if we go ahead with our sale. Sorry forgot to mention this was Tom an asset to your companies values well done

Graeme · 15 October 2025

★★★★★ 1/5

Google

Wish I could give a minus rating. I cannot understand the high ratings. This is absolutely, by far the most unprofessional company I have ever dealt with. I put my apartment up for sale with them & got no communication from them for a long while. They finally told me that it had been listed. After 2.5 months of listing nothing happened. I requested to withdraw and then there was suddenly a showing planned. No feedback was given to me after that showing despite several requests. I eventualy went to their office to get my key back. Paddy told me that "oh there is 2nd showing coming up by the same buyers". I was not informed about that. I complained about the lack of communication and he gave me his Whatsapp number and assured me that I could communicate with him. So ofcourse for several days after the "showing" I get no feedback. I messaged and called Paddy, Brad Shaw several time and emailed Sophie Morrison. Tried to call them at the main office number , and either got no answer and if someone answered they said they were all busy and will call back later. No one did. Today, Brad Shaw (Paddy never did) finally responded to my request to withdraw the listing and return the key to my concierge where he had picked it up from. He says that he cannot return the key & that I have to pick it up myself. I think that is being malicious. Can't understand how this company is still in business. I am planning to file an official complaint to their company secretary and eventually to the Property Ombudsman and I suggest that others who have had bad experience should also. If a seller cannot reach them over a week by email, phone or phone message and cannot even get through to the office, how can buyers reach them???

NC · 20 August 2024

★★★★★ 1/5

Google

I totally agree with Viorel's opinion below. They have not changed at all, even worsened. Still unresponsible, aggressive, and arrogant. Thank you, Kerry, for your valuable input. I will commit to informing the Property Ombudsman and City Council about OAKMANS' behaviours. I trust that suitable measures will be taken to address this issue and bring about positive change. Viorel's Review "Horrible experience...their emails are very aggressive (bold and red text), they are not helpful at all and they forget who is the customer always trying to get in dominant positions, asking for things quoting the law without even understanding the law( i.e: querying a transaction between own accounts on £500 quoting money laundry law- threshold being £8k/ 10k eur/ transaction to other people - not to own accounts. Asking for a passport( despite the 2 uploads of copies and referencing agency checks) in the last minute on collection of the keys after contracts signed and all the funds paid...etc. any ID should have been enough. Anyway I couldn't find any professionalism there not even on mr Oakman himself" Kerry's Review Take back your rights Address: The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury SP1 2BP Will take concerns, because the agency has to follow regulations and laws. Always email any agency so u can keep a paper trail. It really support you and don't sign contracts without getting it looked over it's rights because it's classes hassesment they can put pressure on you and they can't force u to and they should be informing you of your rights before you sign and give you update information by law. If they don't report it. Also if you get renewal contracts seek support to makee sure u get it checked, there is support through the council for this, it would be worth you to get it checked. Also birmingham city council have a pravite tenants part, also students can use they will serve them notice to get repairs done and tell you your rights. They will ask the agency to carry out repairs by contracting then and ask for evidence they have done this. Before they take it further. Don't let others take advantage of you. Telling the council will get you a out come and stop agency's doung this.

Minseong · 17 August 2024

★★★★★ 5/5

Google

We have just completed on a property with Oakmans. The sale was really complicated and involved a third party probate company and sellers solicitors were awful. However, Trina and Alexis were amazing. They could see how frustrating the case was getting. They always remained empathetic and went out of their way to help. Thank you lovely ladies xx

Phillipa · 10 October 2022

★★★★★ 1/5

Google

Take back your rights Address: The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury SP1 2BP Will take concerns, because the agency has to follow regulations and laws. Always email any agency so u can keep a paper trail. It really support you and don't sign contracts without getting it looked over it's rights because it's classes hassesment they can put pressure on you and they can't force u to and they should be informing you of your rights before you sign and give you update information by law. If they don't report it. Also if you get renewal contracts seek support to makee sure u get it checked, there is support through the council for this, it would be worth you to get it checked. Also birmingham city council have a pravite tenants part, also students can use they will serve them notice to get repairs done and tell you your rights. They will ask the agency to carry out repairs by contracting then and ask for evidence they have done this. Before they take it further. Don't let others take advantage of you. Telling the council will get you a out come and stop agency's doung this.

Kerry · 25 July 2024

★★★★★ 5/5

Google

One of my rental properties is managed by Oakmans and I’m very happy with the service I have received. Megan is my property manager and her Professionalism and contact has been exemplary. I have complete trust in her and her team 👍 …

Simon · 13 November 2023

★★★★★ 1/5

Google

The worst estate agents i have rented for 2 months and had a leaking roof and no lights for those 2 months still ongoing as of right now. They do not fix issues, they do not care about students and will bat you off as much as possible The entire bed frame is completely drenched. Its run by a bunch of 22 year olds who dont really know whats happening.

Tabitha · 15 November 2025

★★★★★ 1/5

Google

I would give 0 stars if I could. Rude, unprofessional, nasty on calls and emails, (that's when we get them as their communication their side is almost zero), ignore emails and calls, have no care or security when handing in keys, dont deal …

Lucy · 15 September 2025

★★★★★ 1/5

Google

I would not recommend renting from this estate agents. Throughout my tenancy they have been unhelpful and a pain to deal with, including emailing us everyday telling us there MAY be a viewing in a few days - which made feel very …

Oliver · 15 September 2025

★★★★★ 1/5

Google

Horrible experience...their emails are very aggressive (bold and red text), they are not helpful at all and they forget who is the customer always trying to get in dominant positions, asking for things quoting the law without even understanding the law( i.e: querying a transaction between own accounts on £500 quoting money laundry law- threshold being £8k/ 10k eur/ transaction to other people - not to own accounts. Asking for a passport( despite the 2 uploads of copies and referencing agency checks) in the last minute on collection of the keys after contracts signed and all the funds paid...etc. any ID should have been enough. Anyway I couldn't find any professionalism there not even on mr Oakman himself

Viorel · 25 April 2024

★★★★★ 5/5

Google

We have just sold a house with Oakmans, based off a friend recommendation and we were not disappointed! From start to finish Oakman's were there for us. Tom B who did the valuation and came out initially was friendly and very informative. Tate who did the viewings for us was very professional and provided us with confidence each time. Bethany and Holly who also provided us with updates as we went along - we were able to get hold of them straight away and they were always available to provide us with an answer! Thank you so much to the team and we would recommend them to anybody!!

Maria · 30 March 2024

★★★★★ 5/5

Google

I don’t have a bad thing to say about Oakmans, especially Tate, their kind and charismatic sales agent who made a real difference to our viewings experience. The whole team is great, responsive and zealous. Recommend it!

Dalila · 13 May 2025

★★★★★ 2/5

Google

We listed our house for sale with Oakmans, and did not have the best experience. Tom who did the valuation and talked me through everything was great, and the listing looked good. Lots of viewings were booked in, though probably around 50% cancelled on the day - frustrating, not sure if oakmans could do more on this, but it's not something we experienced with a later agent. But we received a few offers and accepted one. A long way into the process the buyers pulled out - again frustrating but it happens. But following that was pretty disastrous. Once we'd relisted the house at a lower price, a few weeks and zero viewings later we found it impossible to get hold of ANYONE at oakmans - their phone line just went to voicemail, time and time again (seven times on one day in particular!). And this is just their standard office line. Over a couple of weeks we called dozens of times and only spoke to someone twice - if we can't get through how can potential viewers?! They didn't really have any answers for getting things moving again, so we eventually switched agents and had a much better time.

Jenny · 29 February 2024

★★★★★ 5/5

Google

I recently sold a house in Harborne with Oakmans & they were fantastic. I live in South London so wasn’t available to deal with the inevitable hiccups that come with selling a house. Dom, Holly & the rest of the Oakmans team were fantastic. I literally left it with them to deal with everything, I just signed off on the contractors they provided & managed. They kept me up to date all the time so there were no surprises. They also explained the correct price point to go in at to generate most interest in the property & it ended up in me being exceptionally happy with the price in a very turbulent time to sell a property. Also worth mentioning they had the lowest fees too. I genuinely couldn’t be happier with them.

Rick · 29 February 2024

★★★★★ 1/5

Google

They seem to be so negligent and incompetent. Definitely wouldn't go through the stress of selling property with them again

Shini · 15 March 2026

★★★★★ 5/5

Google

To Ryan, Ellie, Jake, Alexis, Trina and all of the Oakmans (Selly Oak) Team. You were brilliant! Not once but twice you promptly sold our house (when the first buyer pulled out), and were super supportive and completely professional throughout. We cannot thank you enough. Garry & Wendy

Gdh48k · 9 December 2022

★★★★★ 5/5

Google

The entire team were incredible, everyone was so understating and guided us through every step, and helped us find our home for next year !! Couldn’t recommend more, especially Tom who was extremely patient with us !

E · 24 October 2023