Safestore Limited Hapton reviews

★★★★★ 5/5

Google

Haroon was really fantastic. He was quick and efficient and explained everything brilliantly. He was very friendly yet always professional and left me feeling that I'd made the right choice coming to safe store. He really went above and beyond showing me the unit and how everything worked. I'd happily recommend the service to anyone. Haroon is a real asset to your business. 5 star service.

Carl · 13 June 2017

★★★★★ 5/5

Google

Brilliant customer service . Manager on site was helpful and polite . Top bloke

Jacob · 2 April 2026

★★★★★ 5/5

Google

I have been using this company well over 2 years now. Customer service is allways on point. Units are allways Tip Top. The Staff go out there way to assist me if I need anything or have any issues. Boss Man Mike behind the desk is a great guy. Very respectful and helpful. Overall a great experience working with safe store. 👍 …

Shahbaz · 24 September 2024

★★★★★ 5/5

Google

Great team at Safestore Burnley, really helpful and friendly, thank you again

Simon · 26 March 2026

★★★★★ 5/5

Google

Once again received a top class service from Mike and the team at Burnley, helpful and courteous all the time , and great rates for storage, Thanks all of you . Edward Thomas

Edward · 17 July 2023

★★★★★ 5/5

Google

Really helpful staff and always very clean. It was so easy to sign up, took less than 10 minutes. Mike was particular helpful in showing us around the different unit sizes and it was no problem to change to a bigger unit when we needed it. I have recommended to my friends who needed some urgent storage.

Barry · 13 June 2019

★★★★★ 5/5

Google

Thanks to Mike, Harry and Nicola and all at Burnley Safestore for helping with moving our stuff into storage earlier in the month. They all went the extra mile in terms of flexibility and clarity through the process. Their communication was great. I can’t rate them highly enough! Thanks Ian

Ian · 12 June 2021

★★★★★ 5/5

Google

A great place to store my meat

Daniel · 2 April 2026

★★★★★ 1/5

Google

Approximately 6 years ago I rented a unit. All seemed fine and I was happy to rent at the time knowing I had affordable and secure 24 hour access. Obviously this review would have had 5 stars at that time. As I progressed through these years, prices have increased from £100 a month to now £430 a month. Due to work commitments I just haven't had the time to move on. Today, I find out that my 24 hour access has been removed, which due to the work life I have is just not workable for me. Looks like I'm taking a few days off to get out. Future renters beware, extortion price increases and limited access. Would not recommend any more!!

Ian · 12 June 2023

★★★★★ 5/5

Google

Just like to say got a really great deal on two different size storage units over a several month period with a major discount. The staff are more happy to to assist with any enquiry’s and also assist with with the loading and unloading of my vehicle wen moving items in and out ther storage buildings. Overall i was very impressed with the level of professional service and security they provided throughtout my contract with them. I Highly recommend Safestore to anyone who needs safe secure storage at anytime. Big thanks to all the staff.

JOHN · 12 June 2023

★★★★★ 5/5

Google

I used stafe store all I can say is absolutely brilliant company lovely staff will definitely recommend to anyone thanks to Michael nicola and all the staff Lynn much appreciated

Lynn · 12 June 2023

★★★★★ 5/5

Google

Needed some storage after moving back from Portugal and the facilities here are amazing. Mike is a legit guy and has been a massive help and even shared his paella with me

Danny · 9 January 2025

★★★★★ 1/5

Google

100% Rate Increase. 0% Customer Service. FAO Directors: FEDERICO VECCHIOLI, DAVID PENNISTON, ANDREW JONES As a repeat customer to your Burnley store I have spent £1000s since 2013. However, it is evident that you do not value customer loyalty, as I was notified on the 25 November of a 100% PRICE INCREASE. Which I can only assume contributes to your “… UK business grew revenue by 4.3% in the quarter with like-for-like revenue also growing by 4%. Performance was good across the UK with London & the South East up 2.6% and regional UK up 6.1%”. Safestore Holdings PLC - 12 September 2019 - third quarter trading for period 1 May 2019 to 31 July 2019. The price increase in itself is bad enough, however the service I have received over the last six months has been appalling and caused me a great deal of stress, not least because I was at the other side of the world with intermittent internet service and no mobile service. I advised your staff that I needed a storage unit for a minimum of 12-months from March 2019, as I was intending to be overseas. You offered a price match against local competitors, so I choose your Company because of my previous experience. At no stage was I informed of a potential price increase of 100%. If this had been discussed, I would not have chosen your Company. As such, I feel that I have been misled and mis-sold. Additional issues experienced: a. I wanted to arrange payment prior to leaving the UK and chased the Burnley store (verbally & by email), however it couldn’t be resolved as your staff were waiting for the pricing department to confirm details (due to change in unit size). b. I then received invoices by email, with errors. Again, I had to chase the Burnley store numerous times to try and resolve. c. When the contract was set up, I was advised that payment would be collected by monthly direct debit and I arranged monies to be available accordingly. However, I was then emailed advising that you wanted payment of all monies in full. d. Despite you having my bank details, the monies were not collected immediately as advised. e. On the 28 April I received an email letter stating that you had written to me previously (no such letter(s) had been received by email, my only form of communication). The letter stated my account was in arrears, and as a result access to the unit was suspended and contents insurance revoked. f. As my worldly positions were in the storage unit, I was keen to get the matter resolved and on the 1 May I resorted to sending an email entitled “HELP HELP HELP HELP” to your customer services department, the Burnley store and my UK representative. I didn’t receive a reply from customer services. g. Before I left the UK, I advised (verbally & by email) that a named representative would be dealing with my affairs in my absence (complying with GDPR). You can imagine my distress when I was informed that you would not deal with my representative. Resulting me having to email you, again! h. I was advised on the 1 May “Apologies for the delay and I can assure you that we have been chasing this daily”. This matter had been outstanding since March! i. My storage unit is on the second floor and a lift is usually used to move goods; however, it’s been out of order for several weeks and I have had to carry items up and down the stairs myself. When I mentioned this to you Burnley staff, they said there were porters available. However, this had not been communicated verbally or by email and there was no signage in the building advising the same. I asked for the phone number to speak with the pricing department, whereupon I was advised they don’t take call from customers! I have received written confirmation that your competitor quoted against is not in the hands of the Receiver, Administrator, insolvent etc as your members of staff have advised me they are. As your Managers or Regional Managers are not able to negotiate with customers, I ask to speak with a Director and I await your phone call.

Dot · 12 June 2020

★★★★★ 5/5

Google

Quality service, brilliant staff!

Leyton · 16 March 2026

★★★★★ 5/5

Google

Awesome customer service. Always respectful and helpful. Mike will go out of his way to help you in anyway possible. Easy to get to just of the motorway well maintained units.

Muhammad · 15 April 2026

★★★★★ 5/5

Google

I needed a small amount of storage at very short notice and found Safestore Burnley really helpful and efficient. They gave me advice about the size of container I would need and then arranged for the paperwork to conveniently be completed online. The staff member who assisted me then arrived at my container to unlock it without any delay, allowing me to safely secure my belongings without fuss. I would certainly recommend Safestore Burnley for their expertise and excellent customer care - the whole process was quick and easy and I know my belongings are well looked after.

Wendy · 12 June 2022

★★★★★ 5/5

Google

The Safestore representative, Haroon was very courteous and informative. He gave us a tour of the facility and suggested two units that met our needs. We had no hesitation in renting a unit pending our forthcoming house move. Thanks again Haroon.

Geoff · 12 June 2020

★★★★★ 5/5

Google

Called in safestore burnley spoke with mike and nicola both was super helpfull, was with my dad who is 85 and both the staff members helped my dad so much with start to finish, will always use burnley safestore as the staff are really welcoming always smile on face with great attitude aswell, i would reccomend anyone who wants to store stuff here do check them out.

Shapal · 12 June 2023

★★★★★ 5/5

Google

Burnley Safestore were incredibly helpful when I needed to set up storage following a house move and relocation. They liaised with the removal firm to get everything in safely, and with a friend who arrived to collect security fob and ither details. Ive visited since, and everything is top notch - very many thanks. Highly recommended.

Angela · 12 February 2024

★★★★★ 5/5

Google

Couldn’t recommend this place enough. Everything was straightforward, throughly explained and sorted with no stress. Perfect.

JB · 17 July 2023

★★★★★ 5/5

Google

Mike and team are very friendly and helpful, having never used a storage facility before Mike explained everything to us, we would recommend Burnley store without hesitation,they made a stressful time very easy

Marlene · 12 June 2020

★★★★★ 5/5

Google

Excellent I have used them a long time ago and recommended them to my granddaughter who needed some short term storage. The only thing that had changed was that it no longer offer 24hr access but I am sure that they did not take the decision lightly, and did so with good reason.

Sue · 14 December 2023

★★★★★ 5/5

Google

Helpful staff. Everything was vey straight forward.

David · 16 August 2023

★★★★★ 5/5

Google

I used this branch of Safestore for about 4 and a half years. During that time the staff were always friendly, helpful and accommodating towards my business needs. I wouldn't hesitate to use this facility again, or to recommend it to others.

Alex · 12 April 2024