Trusted Agent profile · Hanham

Taylors Kingswood reviews in Hanham

3.9

★★★★★ Good

383 reviews across 2 platforms

74 Regent Street Kingswood, Bristol, BS15 8JA, Hanham, BS15 8JA

Taylors's office in Hanham, at 74 Regent Street Kingswood, is rated 3.9 out of 5 across 383 reviews on two platforms, including 238 Google reviews rated 4.7.

Google logo

4.7 / 5

238

Reviews on Google

This office

Trustpilot logo

145

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hanham office, from every platform, shown as written. First names only.

5/5

Google

It was Nyah who helped us with our viewing and she explained everything. It was a nice and friendly conversation over all. Thanks Taylors Kingswood

Rishma · 10 June 2026

Agent replied · 10 October 2026

Thank you for the positive feedback! We're glad to hear that Nyah provided you with excellent service and made your experience at Taylors Kingswood enjoyable. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Nyah Reuter , has been warming & professional in aatitude.

Abraham · 19 September 2026

Agent replied · 10 October 2026

It’s lovely to know you had such a great experience, thank you for your feedback! We’d welcome any further details you’re willing to share.

1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

5/5

Google

We had our house valued by the very lovely and extremely professional Macey who honestly I can't praise enough . She was courteous well presented and very knowledgeable explaining the whole process of the companies buying and selling …

Carolyn · 17 February 2026

Agent replied · 17 April 2026

Thank you for your kind words about Macey! Our team takes great pride in providing excellent customer service and we are so glad that she was able to assist you. We understand that finding the perfect house can be a challenge, but we are … More

5/5

Google

I recently purchased my first property and was obviously pretty over whelmed by where to start! Ben and the team have been fantastic throughout! Super patient and explained everything that was happening. I was kept in the loop and knew I could speak to any of the team there about any concerns or questions I had. I’m now happily in my new flat and loving it! Would recommend Taylor’s to anyone looking to buy! Thanks guys!PositiveResponsiveness, Professionalism

Emily · 12 November 2020

Agent replied · 11 November 2024

Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott

5/5

Google

Had a brilliant viewing with Holly, and she is going to get me booked in for some other properties as well! Holly has definitely helped me along my search for my first home!

Hannah · 3 April 2026

Agent replied · 17 April 2026

Wow, thank you so much for the glowing review! We are glad to hear that Holly was able to assist you with your first home search and we are excited to help you with even more properties. Our team is dedicated to making the process easy and enjoyable for our customers. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

I just want to say thank you so so so much to Ben and the team at Taylor’s! I wasn’t even selling a house through them I was purchasing and Ben and katie and the rest of the team have been nothing short of amazing!!! No ask too big, didn’t make me feel bad for ringing all the time!! 100% committed to the cause and the dedication and time put into my purchase was amazing! If I’m ever in a position where I need to sell these guys will be number one on my list and I will be recommending to anyone I know! Amazing amazing amazing!! You are all fabulous xxx

Holly · 13 November 2019

Agent replied · 11 November 2024

It is brilliant to read another 5* positive review for our local team. Thank you for taking the time to leave us your comments. Best wishes, Scott

5/5

Google

The Taylors Kingswood team have been absolutely fantastic. The passion and enthusiasm Kate Checker showed for selling our house was amazing. She knew how important it was to us that we secured our brand new house for our family and put a lot of time into understanding our home to sell it. The whole team were fantastic in what was a challenging sale and Ben Davey made sure that he kept us up to date the whole way through the process I would thoroughly recommend Taylors especially the Kingswood office. Thank you guys

Kate · 13 November 2019

Agent replied · 11 November 2024

Thank you Kate for your 5* review and kind comments. I'm pleased to hear that Kate and the team provided you with excellent service worthy of recommending. All the best, Mike.

1/5

Trustpilot

Irresponsible and cheating Taylors Letting Bradley Stroke

I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!

Krystie · 2 February 2024

5/5

Google

I have to say from the very start I was most impressed with the way Taylor’s handled the sale of my property Ben and Katie were professional from start to finish. The sale of my house was difficult but they handled everything with professionalism and courtesy throughout the process keeping me up to date every step of the way. I cannot praise them enough I give them more than 5 stars

Donna · 12 November 2021

Agent replied · 11 November 2024

Thank you for taking the time to leave us this great 5* review and kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

I had a very positive experience with Nyah, she was very friendly and professional. I highly recommend her.

Carlos · 10 July 2026

Agent replied · 10 October 2026

Thank you for your amazing 5* review and recommendation! We strive to provide excellent service to all our customers and we are so glad to hear that Nyah met your expectations. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Sam was very friendly, and did a brilliant job of talking us though the process, allowing us to take our time while we were getting started, then worked quickly when we were ready to put our place on the market.

Craig · 27 May 2024

Agent replied · 24 October 2024

Craig Francis many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

5/5

Google

Katie of Taylors in Kingswood was a star! She was the key in ensuring that I, as the seller, was kept informed of the progress and issues with the buyer and the solicitors. As we all know good communication is paramount in everything we do in life and Katie is expert at it. So you can feel assured when buying or selling a house with Katie on board!PositiveResponsiveness, Professionalism

R · 12 November 2021

Agent replied · 11 November 2024

Thank you for your glowing 5* review and kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

We recently looked at a property with Holly and have been dealing with her for the process. She is a very polite and professional individual and seems to be keen to help you with anything regarding the process. …

Ashley · 17 January 2026

Agent replied · 17 April 2026

Thank you for your kind words! We are thrilled to hear that Holly provided exceptional service during your property search. Our team takes great pride in being responsive and helpful throughout the process. We appreciate your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

Holly has helped me and my partner throughout our sales process, she has been professional and helped us every step of the way! I would highly recommend her as an agent.

Anna · 17 March 2026

Agent replied · 17 April 2026

"Thank you for the kind words! We are delighted to hear that Holly helped guide you through the sales process with professionalism and care. Our team at Taylors Kingswood is committed to ensuring a seamless experience for all our clients. We appreciate your recommendation! Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

We had a fantastic viewing with Holly, answered all our questions and was very polite and friendly! Holly has definitely made our home buying process a lot easier. Would recommend.

Ella · 20 March 2026

Agent replied · 17 April 2026

We're thrilled to hear that Holly provided excellent service during your home viewing! Our team takes pride in making the buying process as smooth as possible. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

Booked a viewing today I telephone the agent saying they cancelled on the 02/03/2026 saying they rang me I said to them no phone calls very rude staff attitude problems

Jorawar · 17 March 2026

Agent replied · 17 April 2026

Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.

1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

5/5

Google

I have done a couple viewings with Holly and she has been helpful along the whole process. Very professional and communication has been excellent with Holly answering all our questions along the way!

Paige05 · 17 February 2026

Agent replied · 17 April 2026

Thank you for taking the time to leave a review, we truly appreciate it! We are glad to hear that Holly's professionalism and communication have made your viewings a pleasant experience. Best wishes, Lucy, Customer Feedback and Support Team

1/5

Google

We were ‘gazumped’ by Taylor’s. Had an offer accepted, were then told a couple of days later we had to raise it as there was another higher offer. We initially did, then felt uncomfortable with this. Saw a few months later the price had been dropped by £25,000, assume we were lied to and there was no other offer. Very very poor and unfortunately not illegal.

Aylish · 8 March 2025

Agent replied · 10 April 2025

Hello Aylish, I'm sorry to hear about your experience with us. We take such matters seriously and would like to understand more about what happened. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team

5/5

Google

Had a viewing with Holly Jenkins, She was a polite lady and knowledgable about the area. Other estate agents we have used, haven’t been so good and thorough, like she …

Ki · 17 February 2026

Agent replied · 17 April 2026

Thank you for your kind words about Holly Jenkins! We are so happy to hear that she provided you with exceptional service and knowledge during your viewing. We are proud to have her as a part of our team and will pass along your compliments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Brittany and the team at Taylors/Kingswood helped us through what was at times a very challenging process for the sale of our house. Communication was very good and the response to our questions timely. Brittany was always easy to communicate with adopting a positive and empathetic style. Once again many thanks for your time and consideration.

Roger · 12 November 2022

Agent replied · 11 November 2024

Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.

5/5

Google

Brittany and the team at Taylors/Kingswood helped me through the process and purchase of my perfect family home, and I couldn’t be happier. Communication was brilliant throughout and all questions were answered efficiently. Brittany was always easy to speak to and with a positive attitude. I wouldn’t hesitate to recommend her services again. Thanks so much!

Ed · 25 October 2022

Agent replied · 24 October 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

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