Anwyl Homes Handforth reviews

★★★★★ 5/5

Trustpilot

Very happy with the quality of our new…

Very happy with the quality of our new home at Maes y Rhedyn. Always had good service from Holly & Ken. Assistant site manager, Ben has been very helpful and quick to assist with any queries we have. We have been in for over a month now and cant complain! Thanks again and based on our experience so far would recommend them.

SA · 8 September 2021

★★★★★ 1/5

Trustpilot

Poor Customer service

Customer service picks and chooses which emails/snag reports to respond to. Most get rejected saying that they are not doing any further cosmetic repairs- how can they reject something when it’s an obvious snag and it’s something new raised within the 2 years. Even when we have hinges missing, nails sticking out of door frames, holes in the shower and floors, gates that don’t lock, missing bushes at the front, gaps around plug sockets etc. snags are closed and not dealt with without being informed, most ignored or refusal to do them. We had a knocking in our shower for a year before it got resolved, they cut holes in the wall to isolate the problem. We are now left with huge eyesores on 2 walls for 3 months… why does it take 3 months to fix a problem, why could the technician not sand and paint the next day?? We are at a stage 1 complaint currently and this is progressing to a stage 2 to head office to try and get our home resolved. Buying a house should not be this stressful and hard. 😢

Anna · 14 May 2024

★★★★★ 5/5

Trustpilot

Home at the oaks

Purchased a new home at the oaks last year.The home build is of excellent quality. Had some issues which is to be expected with minor things which were dealt with efficiently. Ian as site manager and Jake supporting this were always polite and friendly and always happy to help with any issues.A family friend works on different building sites as a contractor and he even commented how impressed he was at the quality inside the home.Everyone that has been to resolve any snags has always been pleasant and polite. Have found a few further niggles more recently and have contacted customer services and these have been rectified / are being rectified in appointments that have been booked in.One of my main issues when I got the house was the kitchen cupboards being marked - a defect from the manufacturer. With the site teams support, these were replaced several times until they were perfect and I was completely happy with them. This was a painting defect in doors directly supplied and fitted by the kitchen supplier and nothing to do with the site team, but they came after every visit from the kitchen team to get an update and if I was unhappy with them, then they escalated this and ensured this was resolved.If I was to buy another new build - I would happily buy another Anwyl home - especially if the site management team included Ian or Jake who are determined to get things right.

Amanda · 14 May 2024

★★★★★ 5/5

Trustpilot

Glad it was Lee again .

Lee came out to do some more snagging and I wish everyone at Anwyl had this level of care and respect for the client. This 5 star review relates purely to Lee and the great job he does , it in no way applies to the customer after sales journey which so far has impacted negatively on our feeling settled and happy in our new home.

Wendy · 18 December 2025

★★★★★ 5/5

Trustpilot

Excellent visit by Josh Hough

Visited today by Josh Hough Customer Service Technician regarding outstanding painting jobs plus disturbance from rattling roof tiles. He spent 3 hours with us, completed the painting jobs to a high standard and on entering the loft he quickly identified 3, 4 locations where broken pieces of roofing tiles had gathered behind the felt, which have been causing a nuisance to us during windy weather. He clearly marked the locations so that roofer could attend on a future date to retrieve the broken tiles. We found Josh to be very professional in his outlook and he is a first class ambassador for Anwyl Homes.

Bill · 8 May 2024

★★★★★ 5/5

Trustpilot

MILL GREEN Warton.

I have been dealing with Lorraine at the Mill Green, Warton, Lancs site, about a prospective purchase of a new build there. At all times.Lorraine has been friendly, professional & knowledgeable. Even tho I cannot proceed with the purchase, she has continued to be caring & understanding. I hope Anwyl know what a gem they are employing.

Susan · 2 May 2022

★★★★★ 5/5

Trustpilot

A smooth process

The entire process from viewing the show homes right the way through to completion was very smooth, and we were kept updated for the entire duration. We had a little issue when choosing our extras which resulted in an additional fee needing to being paid, but this was in part waived by Anwyl and did not pose any issues whatsoever on the process. Our property is very well built and only had minor issues upon completion (stiff locks / small paint touch-ups etc.) and all were dealt with promptly.The process was very smooth, and I am very happy that Sam and Steph (Priory Gardens) were on-hand to support throughout.

Adam · 28 April 2024

★★★★★ 5/5

Trustpilot

Fantastic service

They go above and beyond to meet your requirements. The service we have received has been fantastic! From the sales team to the various trades men who work tirelessly to create beautiful homes. Thank you Isaac for the outstanding service!

Corinne · 7 November 2023

★★★★★ 1/5

Trustpilot

A year after moving in we still have snags

A year after moving in we still have a lot of snags - missing hinges, door frames that have been painted over dust which look horrendous, flooring levels that don’t meet NHBC standards, and grout missing in our tiles, amongst other thingsCustomer care takes ages to respond and when they do they ignore parts of the email and only respond to certain issues. A year ago our grout gaps were looked at by a contractor who said they couldn’t be filled as 9 tiles were not level and needed replacing and one of the tiles was chipped. He took lots of pictures and did a report which he said would be sent to anwyl. Conveniently the report has never materialised, the grout is still not filled and anwyl offered to fill the grout in a non-matching colour but have not replaced the tiles. We also had to wait a year for a knocking noise when we took a shower to be resolved. We are now left with 2 huge plastered over holes in our wall, with a 3 month wait to repair this - why do we need to wait this long for this to be sanded down and painted? Finally, when we moved in our drive way was not done (why the house was handed over when not done I have no idea) they finally came to do this after a few months and installed rusted drains. Today we received an email stating they they wouldn’t replace the rusted drains as it doesn’t affect structural integrity - why were then even installed rusted in the first place?! Please can customer care respond and address items much quicker and respond to all issues addressed and not just the ones they feel like addressing.

Anna · 19 April 2024

★★★★★ 5/5

Trustpilot

Experts At Work

Paul Higham and Chris are a real credit to the company. They arrived prompt and were very friendly and polite. The work they carried out today was completed to a very high standard and explained thoroughly to myself and my fiancée on what it was they’d done and what it was they couldn’t finish on todays visit.Couldn’t have asked for a better duo to come and tackle the jobs they did, very good experience.Thanks guys!

James · 18 July 2024

★★★★★ 5/5

Trustpilot

Excellent services

Excellent experience with Anwyl Homes , from showroom viewing, buying to aftersale. I'd like to thank the Anwyl team, especially Helen, Will and Issac, they are very professional and have been very helpful throughout the whole buying process, snags were sorted quickly. I am happy with my new home.

May · 11 February 2023

★★★★★ 5/5

Trustpilot

Our Site Manager has been fantastic

Our Site Manager has been fantastic, very friendly and always helped out to the best of his ability. Thanks Isaac!

Ben · 4 November 2024

★★★★★ 5/5

Trustpilot

Aftercare service is great

Aftercare service is great, very helpful in fixing small problems that occur with a new home. Peter was very good at his job

Derek · 19 September 2024

★★★★★ 5/5

Trustpilot

THANK YOU ANWYL

I cannot fault Anwyl for their customer service. Sophie has been amazing from start to finish striving to book the technicians in to complete jobs on my new build that I identified after I had moved in.

Sue · 22 May 2025

★★★★★ 5/5

Trustpilot

The Fairways

I recently bought a home from The Fairways, Anywl. From starting point to end it was an amazing experience for me. Special thanks to Sarah, Helen, Lauren and Gaz. Gaz was amazing to solve our minor issues within a minute..

Erdem · 16 October 2023

★★★★★ 1/5

Trustpilot

Do not buy an Anwyl built house

With respect to the response from Anwyl - they supplied a wonky end panel in the kitchen and they refused to correct it, stating that it was within their margin of error. The width at the bottom was measured by the builder I appointed to make the repair as 598mm and at the top 605mm. Anwyl also blamed the floor fitters saying they must have removed the end panel but the skirting board was fitted right up to the end panel so this was a blatant lie and their 'investigation' into my complaint basically reiterated what the site manager said without asking for photos or visiting the site. The consequence of the wonky end panel was that the washing machine couldn't fit into the space provided. After waiting for this to be resolved by Anwyl for a couple of months, and the washing machine being stuck in the middle of the kitchen I had no option but to pay for Anwyl's error to be rectified. It seems that once Anwyl have your money the customer service ends.

Marianne · 3 April 2024

★★★★★ 5/5

Trustpilot

Brilliant!

Gorgeus,lovely House.We love it!Great service and support from Anwyl.Everything spot on!Quality Company! Thank You Kerry Thank You Tom and the rest of the Team for doing great Job!

Mariusz · 12 June 2024

★★★★★ 5/5

Trustpilot

Give Anwyl a go!

We moved into our Anwyl home in December 2022 (Winnington Place site).The experience and customer service has been amazing and still continues to be. When I purchased our home the sales office were supportive, helpful and full of advice from start to finish, they are still super helpful now if I pop in to see them. Following completion, the onsite Managers (most notably Keith) have been absolutely fantastic and nothing has been too much trouble, they have gone above and beyond for post care for my snags and the jobs that needed to be done. I’ve always avoided new builds as they have such bad reputations especially for snags, however for me it has been a breeze as Keith and the after care team have liaised with all the relevant companies and taken all of the stress out of moving into a new home.All snags and work carried out since completion has been done quickly, efficiently and to a high standard. I would definitely buy from anwyl again!!

HAnnah · 28 March 2024

★★★★★ 5/5

Trustpilot

We moved into our Anwyl home in December 2023

We moved into our Anwyl home in December 2023 (Whittle Brook Park site).The overall experience and customer service has been brilliant (and continues to be). When we purchased our home, it was just Sarah in the sales office and she was so helpful, she was joined by Luanna a few months later and from then, they have both been helpful from the start to the finish of our sales process, and we often still see them, they are still super helpful (and now even provide the odd treat for our dog) and always greet you with a smile. Following completion, Nigel and Oliver (the onsite Managers) have been absolutely fantastic and nothing has been too much trouble, they have gone above and beyond for post care for our snags and the jobs that needed to be done. Everyone knows that new houses will have snags, but we have to say they have all been logged and attended to on time without complaint, they have liaised with all the relevant companies and its taken all of the stress out of moving into a new home. It should also be noted that as part of this process, we have had lots of different people in the house (Electricians, Plumbers, Painters etc) and would not want, to not give them a shout out as well, all of them have been polite and professional whilst in our home and all the work to date has been completed to a high standard. We have never lived in a brand-new build before, and you hear the stories about what can go wrong but have to say, this has not been our experience at all, Anwyl should be proud of their onsite staff and their attention to detail and overall customer care (pre and post sale!) - we would highly recommend them to anyone looking to buy a brand-new build. ThanksPaul and John

Paul · 25 March 2024

★★★★★ 5/5

Trustpilot

Chester Site

We are extremely pleased with our lovely new home on the Chester development. The quality of the build and finish throughout the property has been excellent, and it is clear that a great deal of care has gone into creating a high-standard home.

Samboo · 3 June 2026

★★★★★ 5/5

Trustpilot

Excellent Service

Josh was really helpful and friendly,he explained what he would be doing and used covers for his shoes and a dust sheet to protect my carpets.Excellent service.

Eve · 25 June 2024

★★★★★ 5/5

Trustpilot

Brilliant

As always Lee was brilliant in the work he does when he’s called to our house. He checked everything was correct and made sure everything was as it should be before he left

James · 29 February 2024

★★★★★ 5/5

Trustpilot

Enjoyable experience - new house purchase with Anwyl

I have recently moved into a Anwyl new home and the experience has been a good one. Sarah & Luanne (Sales Office) have been a pleasure to deal with from day one to completion. They are always willing to help - and still do currently - and nothing is too much trouble.Oliver & Nigel (Site Managers) have also been great throughout and helped me with issues outside their remit to ensure I was happy. All new house issues and snags have been resolved efficiently and professionally. All work has been carried out to the highest of standards and I can highly recommend Anwyl

Mrs · 18 March 2024

★★★★★ 5/5

Trustpilot

From Our First Visit to Priory Gardens

From our first visit to Priory Gardens to the moment we ‘Met the Builder’ the girls at Anwyl (Sam and Steph) were amazing. We had to sell our house first which didn’t go as smooth as expected but they kept re-assuring us that all would still be ok with the purchase. We then agreed on colours and patterns and we asked for some slight changes and they delivered everything as per our request. They also constantly kept us up to speed with regards to progress.During our first ‘Meet the Builder’ we viewed the house we were buying and our site manager at the time (Sean) then showed us a finished property which indicated a high standard of work.On completion of our home we put a small snags list together which included relocating a fence. All snags were dealt with professionally and the fence was re-located to its correct position. The quality of the work is excellent and we couldn’t have asked any more of the staff.Mark

Mark · 14 March 2024