Anwyl Homes Handforth reviews

★★★★★ 5/5

Trustpilot

Great job by Josh & Lee!

Josh & Lee were with us today to rectify creaking main bedroom floor, and they were brilliant, friendly, efficient and very tidy! Very happy with the job!

Mrs · 24 September 2024

★★★★★ 5/5

Trustpilot

After care Technicians excellent

Thank you to the technicians - Paul Higham and Chris Appleton for the work they carried out for us over the last few days. Both Paul and Chris were punctual and polite and explained fully to us what work was required to rectify the problem. Paul and Chris also left the house tidy every day.

Sion · 9 December 2022

★★★★★ 5/5

Trustpilot

Our Anwyll at Victoria Mills experience…

Our Anwyll at Victoria Mills experience started with Gyllian in the sales office. From start to finish she was professional, informative and very helpful in helping us make our decision. A great asset to the company. Next we met Issac and Andy from the site management team when they came and introduced themselves and asked to arrange a date for snagging and anything else. They were so very understanding regarding access to the house which was delayed due to a family bereavement. Their kindness and care was truly appreciated. Snagging list was minimal and was done promptly- everyone was efficient and tidy. We think the house is great-the finish, the safety features and at Our Anwyll at Victoria Mills experience started with Gyllian in the sales office. From start to finish she was professional, informative and very helpful in helping us make our decision. A great asset to the company. Next we met Issac and Andy from the site management team when they came and introduced themselves and asked to arrange a date for snagging and anything else. They were so very understanding regarding access to the house which was delayed due to a family bereavement. Their kindness and care was truly appreciated. Snagging list was minimal and was done promptly- everyone was efficient and tidy. We think the house is great-the finish, the safety features and attention to eco features.

Norma · 25 June 2024

★★★★★ 5/5

Trustpilot

Our experience has been great

Our experience has been great from start to finish. We purchased on the Victoria Mills development, sales team (Nigel and then Gylian) have been fabulous and the site team have been exceptional - Andy and Isaac have been a pleasure to deal with. They sorted all the snags out promptly and needed no chasing. Super helpful in their attitude. Quality of the homes is good, built to a decent standard. Not needed anything beyond that from customer care so can’t comment on that aspect but from our experience to date, would recommend Anwyl.

Steve · 25 June 2024

★★★★★ 5/5

Trustpilot

Great custom care received from Josh.

Great custom care received from Josh today one of your Customer ServiceTechnician. Arrived as planned which was a bonus after two no shows from site staff. Explained what snags he was here to sort, checked each area, advised the steps he would take and order he would complete and left the areas all clean. Work completed to a high standard which is great. Very friendly and ensured he removed shoes before entering property each time which many trades don’t bother.

Sally · 24 June 2024

★★★★★ 5/5

Trustpilot

Queens meadow, shavington

Can not thank Neil the site manager and Sam at the queen's meadow site in shavington enough! They are very friendly and will do anything to help you. Thanks alot guys.

Mr · 10 July 2024

★★★★★ 5/5

Trustpilot

Lea Grange- Minor Works

Paul attended to carry out some preliminary decoration works at the house along with re-sealing one of the bedroom windows. He was very polite and very explained the work and next steps throughout. Paul was extremely professional and his work was of a very high standard.

Dave · 20 August 2023

★★★★★ 5/5

Trustpilot

Lee Reynolds at our property..

We had Lee Reynolds attend our property today to carry our further customer care issues.Lee has been in the past and has always carried out work to an exceptionally high standard.His customer skills are extremely professional and he is a pleasure to have at my property. Thank you.

Alexander · 22 June 2023

★★★★★ 5/5

Trustpilot

A tradesman who takes pride in his work.

Richard Nelson visited my property to complete some snagging issues. What a pleasure it is to find a workman who takes pride in his work. He has done a brilliant job, he is a clean worker, pleasant and polite. It’s just a shame that it takes so long for snags to be rectified. I am just short of 4 weeks of my first year in the property, and I can honestly say that there is only one room in the house that does not have a snagging issue. Anwyl, please employ more people like Richard to complete my snagging list, then maybe I can start enjoying my home.

K · 12 June 2024

★★★★★ 2/5

Trustpilot

Actual development review

If anyone looks closely at the below reviews they are to do with the people that come out and fix things not the company. The houses are pretty however they have bad customer service. Our development was finished over a year ago and there is still fences incomplete areas rocks all kinds found in the ground. Sarah from the customer service team is the most unhelpful person! All she does is gives false information obviously it's the companies fault but wow 0 service from her. We live at Edenhurst Grange and have to say it's so appalling that the company is this close to finishing a gorgeous estate but cannot be bothered to finishing the final small parts! Just get the landscaping sorted keep saying the weather...... Waiting for the grass to grow... The grass can't grow because you have left 100000 of house bricks on the ground. Btw people this is near the kids play areas the entire ground is a tripping hazard.Update: I know the work has started but the situation still looks awful. It's so messy when you look around non of the grass has been cut and left looking very messy and run down. The wonky temporary fence that's been there over a year. The building was completed over a year ago now and still not completed the ground works gives vibes of wanting your money then running away. Again such a shame when a company can be amazing but fails badly on things they can control and deliver on.

MA · 12 June 2024

★★★★★ 2/5

Trustpilot

Actual development review

If anyone looks closely at the below reviews they are to do with the people that come out and fix things not the company. The houses are pretty however they have bad customer service. Our development was finished over a year ago and there is still fences incomplete areas rocks all kinds found in the ground. Sarah from the customer service team is the most unhelpful person! All she does is gives false information obviously it's the companies fault but wow 0 service from her. We live at Edenhurst Grange and have to say it's so appalling that the company is this close to finishing a gorgeous estate but cannot be bothered to finishing the final small parts! Just get the landscaping sorted keep saying the weather...... Waiting for the grass to grow... The grass can't grow because you have left 100000 of house bricks on the ground. Btw people this is near the kids play areas the entire ground is a tripping hazard.Update: I know the work has started but the situation still looks awful. It's so messy when you look around non of the grass has been cut and left looking very messy and run down. The wonky temporary fence that's been there over a year. The building was completed over a year ago now and still not completed the ground works gives vibes of wanting your money then running away. Again such a shame when a company can be amazing but fails badly on things they can control and deliver on.

Ary · 12 June 2024

★★★★★ 5/5

Trustpilot

On Friday Lee Ashford came to our house…

On Friday Lee Ashford came to our house to do some painting jobs ,as always he did a fantastic perfect job thank you Lee again

Glyn · 6 October 2024

★★★★★ 5/5

Trustpilot

Edenhurst Grange

Started the process off in January and finally received the keys to my beautiful new home in December. Gyllian was an absolute pleasure to deal with throughout the process, offering pertinent guidance where required and ensuring there was as little as possible burden on myself given my demanding worklife.Thank you Gyllian and Anwyl.

Tom · 6 January 2023

★★★★★ 5/5

Trustpilot

Our experience with Anwyl Homes.

As first time buyers, Anwyl Homes cared for us throughout the entire process making our lives easier. The customer care team were amazing within our 4 week snag call getting them all completed leaving no stone unturned. I would like to say thank you to everybody at Anwyl Homes who helped us and thank you for building us a beautiful home, we cannot wait to see the finished development and watch The Oaks community grow.

Ed · 4 September 2024

★★★★★ 1/5

Trustpilot

Victoria Mills Customer Care

The team at Victoria Mills whilst I was within my 4 week snagging period were great. Customer care since that time has been terrible. I had a brand new washing machine installed by Anwyl which after two months has black mould all around the seal. They will do nothing about this. It wouldn't have taken much effort to give 5 star customer service. So disappointing after the care given to me by the site team.

Susie · 3 September 2024

★★★★★ 5/5

Trustpilot

Victoria Mills, Holmes Chapel

We purchased a new house on the Victoria Mills development in Holmes Chapel in March.Gyllian- in the sales office - was extremely helpful throughout the process. She has obviously had a lot of experience in her field and dealt with everything in a professional and friendly manner. Our ‘snag list’ was dealt with efficiently by Andy and a problem with the front door (we only realised recently ) is being dealt with by the Customer Service Team in early July. The site manager-Isaac- in particular, has been extremely helpful and always greets us cheerfully when we see him around.

Elizabeth · 5 June 2024

★★★★★ 5/5

Trustpilot

Chris appleton

Chris appleton was on time, finished the job to a high standard even fixing down something that hadn’t been done properly even though it wasn’t what he came for. He was thorough, friendly; took his time doing the job to a high standard. Very pleased thanks chris

Rachel · 31 May 2026

★★★★★ 5/5

Trustpilot

Great customer experience

Richard was on time and did a very good job of repairing my skirting board and sorting some other snags out.He finished the job by cleaning and tidying up and completed the jobs well.

Hayley · 25 April 2024

★★★★★ 5/5

Trustpilot

Anwyl after care

Had Anwyl out today to fix a couple of doors. Chris Appleton was our technician. Really thorough. Fixed everything and painted over some bits that got chipped. Great experience.

Mrs · 24 July 2024

★★★★★ 5/5

Trustpilot

Josh was great

Josh was great. Turned up on time and spent all day working through a list of jobs. Tidy and polite. Great communication on leaving explaining which jobs were complete.

Charlie · 23 July 2024

★★★★★ 5/5

Trustpilot

Chris was brilliant !

Chris was brilliant !! He was professional and courteous. He kept me up to date throughout the job and always made sure I understood what was going on.

Sarah · 9 August 2024

★★★★★ 1/5

Trustpilot

So Disappointing !!

I moved into the new build house almost a year, however, I found that the points below are very disappointing:1. One high level rain water downpipe is missing when compare with another same "House Type" which next to me few house away on the same street. After reporting to Anwyl, they just replied that it is according to the drawings and refused to site check with other "House Type" as I mentioned. Of course,no further action is taken.2. Flooding at my house garden path. Have reported to Anwyl, they sent a staff to have a 5-sec check without any tools or measurement. Anwyl refused to bare the responsibility and claimed I have altered the garden. I explained that the path haven't been altered or re-paving and requested to have a meeting with their senior engineer again. Undoubtedly, No further follow-up from Anwyl until now.3. Half-round gutter system has been installed for my house facing rows of 40-meter tall tree with just 10 meters away. During the fall season, this kind of gutter system does not catch any rainwater but for collecting leaves. Housing on the same street suffer from the same problem.So disappointing!!

Roy · 30 May 2024

★★★★★ 5/5

Trustpilot

Recommend Paul

Paul was great. Really respectful of our home and mindful that me and my partner work from home. Was knowledgeable and helpful with the tasks he carried out and made sure we had a solution to other issues. Would definitely recommend.

Andy · 24 November 2023

★★★★★ 5/5

Trustpilot

Exceptional support from the Sales team and site manager Ian- Highly professional and efficient

We have been in our lovely new home for three months now, and we are incredibly grateful for the amazing team here. The house is gorgeous and beyond our expectations - most importantly is the building materials, but also the layout, the landscape and even the driveway. ^.*

Sharon · 21 May 2026