Trusted Agent profile · Handforth
★★★★★
1,090 reviews across 2 platforms
St Georges Way, Handforth, SK9 3HD
Anwyl Homes's office in Handforth, at St Georges Way, is rated 4.6 out of 5 across 1,090 reviews on two platforms, including 9 Google reviews rated 4.2.
Every review we hold for the Handforth office, from every platform, shown as written. First names only.
5/5
TrustpilotRichard Nelson customer service technician.
We recently had Richard from Anwly homes to come sort a mould issue in my kitchen, I am very happy and satisfied with the job he completed.Would highly recommend Richard.
Thank you Nikita
5/5
TrustpilotIan and Ian senior have both allowed me…
Ian and Ian senior have both allowed me to have a great experiencing in buying myFirst home. Moving in to a house that has no major issues and any issues I did encounter were corrected within a week of myself raising them. The team are very approachable and efficient in the work that they do. Ian senior and Ian have gone above and beyond to maintain the positive experience that I have had in buying my first home. Can’t thank them both enough
Hi Megan, thank you for your review about our site team at our Oaks development, it's great to read about the high standard of service they have provided to you. Thank you.
5/5
TrustpilotVery jolly and nothing was too much for…
Very jolly and nothing was too much for him
Thanks Penelope
5/5
TrustpilotGreat Customer service
Was having an issue for a while with the Dishwasher at my Anwyl home which Tony Murray sorted efficiently in a couple of hours. He has a good eye for detail and shared practical recommendations to sort the issue.
5/5
TrustpilotFantastic service from Anwyl Homes
From start to finish the whole team from Anwyl Homes at Winnington Place have been brilliant. From the ladies in the sales office, Kelly & Marie helped us through the buying process explaining or the legalities to help with choosing fixtures and finishes to our new home to the after sales team who have been excellent. With a nothing too much trouble attitude, Keith has helped us settle into our new home with friendly, helpful advice and support. The few minor issues we did have were dealt with promptly with the team going over and beyond to meet our expectations.
Hi Mark, thankyou for leaving this review about your experience at our Winnington Place development. It was great to read how happy you are with your new home and the service from our team, thank you.
1/5
TrustpilotAnwyl Estate Llay
Anwyl Estate: A Tale of Unfulfilled PromisesInitial Impressions• We moved into the Anwyl estate in 2023 and up until we moved in and all the houses were complete service was good and things seemed new and fresh as you would expect when you commit to a new build.Deteriorating Conditions• However then people moved in and the final elements have seemed to be neglected.• The road surfaces incomplete, drive ways and pathways incomplete.• Areas not maintained to any sort of standard by the maintaince company.Unkept Commitments• You say things will be done by a date which moves and it's not evident that anwyl are even working in the site the last 3/4 months.
Hi Darren, we were really sorry to read this review, it is correct that final surfacing the development has taken much longer than we would have hoped to complete. Final surfacing of the footpaths should be complete by Christmas and the roads are due to follow in the New Year. Trust Green and Bellway are responsible for the upkeep of the landscaped areas, we have raised concerns with them about the condition of the development but would encourage you to do the same to ensure they complete the actions they have promised. We hope you see some improvements very soon.
5/5
TrustpilotChris turned up on time and was very…
Chris turned up on time and was very pleasant and professional
Thank you Ann
5/5
TrustpilotLee was very friendly and professional…
Lee was very friendly and professional on arrival, he explained that the issue was and how he was going to rectify it before he began working. Very satisfied with his work. He also noticed our front door had dropped and adjusted accordingly. He went the extra mile.
Hi Jess, thank you for this review about Lee, one of our Customer Service Technicians, they all work hard to please our homeowners so it's great when they receive this feedback. Thank you.
5/5
TrustpilotGreat man would recommend
Thanks Paul
5/5
TrustpilotPaul a service technician came out…
Paul a service technician came out today so sort an on going issue (two years!) with insulation above the garage.After poor service from anwyl themselves Paul was a refreshing change! He was fantastic! Professional, helpful, conscientious and did an excellent job. I really can't praise him enough.
Hi, thank you for your review about one of our Customer Service Technicians, Paul, we immediately passed your comments on to him and he really appreciated it, thank you.
5/5
TrustpilotTony Murray did a great job on my floor
Thank you
5/5
TrustpilotLittle update on my previous feedback
Little update on my previous feedback. I would also like to thank Ian snr, for all his help. He has sorted out any issues immediately, and is always friendly and happy to help.
Thanks again Victoria, don't worry we won't miss ian snr out!
5/5
TrustpilotAnwyl Snagging
Lee Reynolds & Richard Nelson have just completed some snagging issues at my property. Really just wish all workmen from all trades & professions were as courteous & professional as these two, also cleaned up as if they have never been here. Absolute credit to Anwyl.Also thank you to Sophie for orchestrating everything.
Hi Paul, thank you for your great comments about Lee & Richard, we passed this onto them and they really appreciated it, thanks again!
5/5
TrustpilotCross Fields New Build
We bought our Anwyl Home in Feb and we couldn’t feel more at home. Our experience from the beginning starting with Debbie in the sales office was fantastic and from her communication, honesty and friendly approach allowed us to feel completely at ease throughout the whole process, this being something we valued as first time buyers. The site manager Ian, and Pete have also been brilliant in helping us with any queries/snags we had once we moved in which allowed us to really enjoy the first few months without worrying about anything. All of the new builds are stunning and we are extremely happy at Cross Fields thanks to Anwyl and all of the team.
Hi Charlotte, thank you for leaving this review about our Cross Fields development. The team there really appreciated the feedback, thank you.
5/5
TrustpilotReview for Mr.Chris Appleton
Mr.Chris Appleton was the technician who came and we were extremely pleased with his work. He was polite, kind, and completed the work in the best fashion. We would like to thank him for doing a very good job!
Thank you!
5/5
TrustpilotExcellent
Both Chris Appleton and Richard Nelson were professional, respectful of my home, friendly and did a great job as well as cleaning up afterwards. Excellent. Thank you 🙏
Sorry to hear you need a new front door but thank you for your review about the service from Pete!
5/5
TrustpilotPeter was just great 😊
Peter came to fix our front door as we had issues with bugs getting in, he was brilliant such a lovely man and full of knowledge. Peter went above and beyond to make sure everything was fixed for us.
Hi Amy-Mai, thank you for your review and hopefully no more bugs!
5/5
TrustpilotTop Job
Great response to our concerns, Lee and Chris attended and completed the repair work, they both were very professional, completed the work to a high standard, and resolved the problem putting everything back in place. I am so grateful to them for finding the most straight forward solution to the problem. Thank you Lee and Chris
Hi Jane, thank you for taking the time to leave this great review about Lee & Chris. We know how pleased they are to receive feedback like this, thank you!
1/5
TrustpilotPoor customer service
The cement sealing around the house has been done very poorly, and there are obvious gaps and unfinished areas. Because of these gaps near the roof above the front door, bees are now entering. Then I contact the customer service, they ask me to call out own contractor filling under 2 years warranty.
5/5
TrustpilotChris Appleton Did an Amazing Job
In the 6 months since moving into our house, we have had around 4 service technicians come out to the property. Chris Appleton has been the best by some margin. The care and attention that he has spent, make fix any minor issue we have had is fantastic. Thank you, for a brilliant job!
Hi Jack, thank you for your review about Chris, they all work really hard but clearly Chris was very impressive! We have let him know.
5/5
TrustpilotGood after care - service.
Had a small leak in en-suite toilet, which marked ceiling in hallway. Leak was fixed a couple of weeks ago. Chris Appleton came round today and replastered patch in ceiling, then repainted. He did a brilliant job. Also resealed toilet.
Hi John, we're sorry to hear you had a leak, but it was great to read how well Chris resolved this for you and how happy you are. Thank you.
5/5
TrustpilotHelpful, fast and perfect job done
Lee Ashworth was helpful, timely and did the job to a high standard. Explained what he had done very clearly and I am very happy with the results. Thanks very much Lee
Thanks Leigh-Anne!
5/5
TrustpilotWinnington Place
The Anwyl team on the Winnington Place site have all been great. The ladies in the sales office were always helpful and approachable and responded to queries in a very timely manor. Once we completed and the site team became our point of contact Keith the assistant site manager and the rest of the team have been great. They have been more than happy to help with any very minor issues and they were sorted within the next working day. Excellent customer care from the site team. Highly recommend Anwyl homes, especially the winnington site.
Hi Lizzy, thank you for taking the time to leave this review about your experience at our Winnington Place development. We immediately passed your comments on to our team there and know how much they appreciate it.
5/5
TrustpilotSuperb workmanship.
Paul was superb with his work at our house. Everything was done to perfection. He checked, checked and checked everything was perfect. Asked me to check I was happy before he left also. The quality of work by Paul is extremely good. Would highly recommend.
Hi James, thank you for this review about Paul, we're glad you were happy with his high standards!
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