5/5
TrustpilotChris was very helpful and did a great…
Chris was very helpful and did a great job.
Trusted Agent profile · Handforth
Anwyl Homes Handforth reviews
★★★★★
1,090 reviews across 2 platforms
St Georges Way, Handforth, SK9 3HD
Anwyl Homes's office in Handforth, at St Georges Way, is rated 4.6 out of 5 across 1,090 reviews on two platforms, including 9 Google reviews rated 4.2.
Reviews
Every review we hold for the Handforth office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAbsolutely disgusting! SON INJURED!!
Absolutely disgusting!! This has been in the local press !! And about to be on BBC Wales! My son fell through a broken drain grid on site., causing bruising to his legs and panic! Took 4 days for a manager to call me back. And once they completed “their review of the site” I get an email back saying it’s basically our own fault because they advise people to use the pathways! How are we supposed to get from one path to another without crossing the road??!!! They refused all responsibility!!
Agent replied · 27 December 2024
Hi Shelby, we were sorry to hear about your son's accident and do hope the bruises have now healed. We are sorry you were disappointed with the outcome of our investigation but our records show we did respond to this issue immediately.
5/5
TrustpilotHighly recommend Anwyl at Parc Bodafon
Highly recommend Anwyl at Parc BodafonThe Whole experience has been excellent from the initial phone call made to the sales lady, Elizabeth Woosnam, about 12 months ago who was always professional, friendly and very helpful at every stage from choosing the plot to moving in. Throughout the process she always kept us in the loop and updated us weekly which made the move totally stress free.We love our house which is perfect, beautiful and quality workmanship with only a couple of minor snags which were sorted immediately after they were reported.The sales lady Elizabeth, site manager Blethyn and assistant site manager Matt and all the contractors are a credit to Anwyl. The area and location are extremely welcoming, friendly, peaceful and every day still feels like a holiday with the lovely community, local amenities, beach, shops, restaurants etc all within walking distance.
Agent replied · 27 December 2024
Hi Wendy, thank you for your review about our Parc Bodafon development. It was lovely to read how happy you are and how helpful our team have been, thanks again.
5/5
TrustpilotI recently moved into my new home at Victoria Mills
I recently moved into my new home at Victoria Mills and have been very happy with the process from the beginning to snagging issues which were resolved quickly. A special thank you to Gyllian, Lauren, Issac, Andy, Mark and Tom, you have all been professional, courteous, helpful and friendly. Thank you.
Agent replied · 12 June 2024
Hi Marilyn, thank you for taking the time to leave this review, the team at our Victoria Mills development were made up. Thanks again.
5/5
TrustpilotExcellent Service
Richard Nelson came to fix our bedroom door, he went above and beyond what I expected, left the place tidy and before he did the work he explained everything in detail. Thank You Sooooooo much Richard
Agent replied · 23 October 2024
Hi, thank you for your review about Richard, one of our Customer Service Technicians, it is appreciated.
5/5
TrustpilotTop job by a top man
Lee Ashworth took every step to ensure the door was fitted with the minimum of disruption and went the extra mile to ensure the surface on the front door was restored to an optimal finish. Thank you Lee much appreciated.
Agent replied · 12 June 2024
Hi David, thank you for this review, Lee certainly is just as good with a paintbrush as he is with a screwdriver. If you haven't already, please contact Customer Services to book an appointment for any additional work that is needed.
5/5
TrustpilotJob completed to perfection
We are extremely happy and satisfied with the job Chris Appleton completed in our home. He completed the task with professionalism and to the best of his ability. We highly recommend Chris Appleton.
Agent replied · 27 December 2024
Thanks Nicu, much appreciated.
5/5
TrustpilotThank you John!!
John the assistant manager at Alexandra Gardens has been brilliant with any minor issues we have had since moving into our new home. He is very approachable and helps out where he can. You’re a credit to Anwyl John!
Agent replied · 23 October 2024
Thanks Aiden!
5/5
TrustpilotWinnington Place
Winnington Place From the sales team to the site team, everyone has been extremely friendly and helpful. Kelly and Marie from Sales have been wonderful in seeing us through to the handover. The handover file full of helpful information was something we didn’t receive from other house builders so that was really useful.Keith, Andy and Scott have been great. We had a few items on the snagging list and they were fixed promptly. We also had two incidents with the drains and that was seen to by another very helpful guy on site. (Welsh guy - sorry I didn’t get his name) I’m glad to report that the site team continues to be there for us if we encounter any issues. Overall we are extremely happy with the house. We chose the Euxton and love the floorplan. And we look forward to turning this house into a home. Last but not least a huge thank you to the crew from Anwyl Homes Winnington Place who have helped make this process as stress free as possible.
Agent replied · 27 December 2024
Thanks Rick, our 'crew' down at Winnington Place really appreciated your review!
5/5
TrustpilotCompliments & thanks
We wanted to acknowledge & compliment the skill & effort of Richard, Customer Service Technician from Anwyl Homes. After waiting for sometime Richard took time to sand/prep & paint our staircase & hall woodwork to the highest standard, we are truly delighted with the final finish.Also compliments to Sophie in the Anwyl after-sales care team, who is so responsive & ensures snags are addressed & resolved in a timely & diligent manner. Thank you both we greatly appreciate your care. Mike & Tracy
Agent replied · 27 December 2024
Thanks Mike & Tracy!
5/5
TrustpilotLee was amazing he fixed extra faults…
Lee was amazing he fixed extra faults he found in the house! Very friendly and helpful! 10/10 give the man a raise and a massive Christmas bonus!
5/5
Trustpilotsnagging work
Joe Tuano has been very helpful in the whole process of snagging work. He was contactable by private number when required. Helen, Lauren and Sarah in the office were also helpful. Helen did a great job in the initial stages so we could make our mind. Thank you All
Agent replied · 12 June 2024
Hi Sohail, thank you for leaving this review about our sales and site team at our Fairways development, it is appreciated.
4/5
TrustpilotThank you!
I would like to say a big thank you to Ken and David in Sales, and Ben and his team on building our beautiful new home in Llay, Wrexham. You are all a credit to the company. We was kept informed from beginning to end. All the team was on hand for support and advice, and anything that needed rectifying. I would definitely recommend buying an Anwyl home. 😁
Agent replied · 12 June 2024
Hi Julie, thank you so much for your lovely review. At Anwyl Homes we work very hard to support our homeowners through the purchase process and provide them with a lovely new home. We will pass on your comments to the team at our Maes Y Rhedyn development. We hope you enjoy the Festive Season in your New Home, Best Wishes from all at Anwyl Homes.
5/5
TrustpilotPeter Giddins
Peter is great, had a couple problems with our doors and he fixed it perfectly. Lovely and friendly attitude throughout. Also helped us with our problems with the extractor hood and gave us great advice. Thank you so much!
Agent replied · 12 June 2024
Thanks Emily!
5/5
TrustpilotA huge thank you to Chris Appleton & Michelle Pennington
A huge thank you to Chris Appleton who did an amazing job of tidying up our window sills….they look amazing now and such a helpful, friendly guy! And also to Michelle in Customer Care who manages to make you feel like nothing is too much trouble, thank you both! Michaela & Andy at plot 351 Croes Atti x
Agent replied · 12 June 2024
Hi Michaela & Andy, thank you for your review about two of our Customer Service team, we have passed your comments onto them and they really appreciate it!
5/5
TrustpilotMastic and door fitted
Great and friendly Peter was very good at his work and would listen, help, and sort out all work needed in a professional and honest way. Thanks for a great job once again.
Agent replied · 23 October 2024
Thanks Steven
5/5
TrustpilotChris Appleton
Chris Appleton, the technician who came to sort out some tiling for me today, was a rare bright light, shining even brighter amongst the usual dullards that Anwyl employ. Chris did his work with care and attention to detail. The rest of the organisation could learn much from him. Thanks Chris.
Agent replied · 12 June 2024
Hi Keith, thank you for taking the time to leave this review, we're sorry you haven't been as happy with all our team but we're glad that you were happy with Chris.
5/5
TrustpilotHighly recommended
Chris was friendly and professional in his work. Punctual and helpful. He spent time explaining things and was very efficient in completing the work. Went above and beyond and I'd he happy to recommend him.
5/5
TrustpilotQueens Meadow
We moved in to the Queens Meadow estate, Shavington, in June 24. Our experience with Anwyl has been exceptional throughout the entire process and we have absolutely made the right choice of developer. I have a good friend in the building trade, who told me which developers to go with and who to avoid. We are so glad he recommended Anwyl as one of the good ones.After sales has been above my expectations. The few snags we have had have been fixed within a couple of days of reporting them. Neil (Site Manager) and Sam have dealt with them timely and professionally and we cant thank them enough
Agent replied · 23 October 2024
Hi Paul, thank you for your review about our Queens Meadow development, we immediately passed your comments on to our team there and they really appreciated it, thank you.
5/5
TrustpilotGarden access gate repair.
Minor, nuisance, issue with our side access gate. Thanks to Customer Services, Michele for arranging a visit by Technician Josh Hough. Josh had the realignment sorted in a few minutes and replaced a broken closing batten to finish the job off properly. 5 star customer service from the Anwyl team. Thanks again Josh and Michele.
Agent replied · 12 June 2024
Hi David, thank you for your kind comments about Josh and Michele and good to hear your gate is fixed!
5/5
TrustpilotNew Anwyl property
We bought an Anwyl property in July 2024 in Winnington and all staff have been absolutely fantastic, very professional and courteous too.Our first contact was with Marie and Kelly who couldn't have been more helpful acting in a friendly and professional manner from start to finish.Once we moved in to the property we dealt with the on-site managers Keith, Andy and Scot who have also been incredibly helpful, courteous and very professional. We had a few very minor snags (to be expected with a new property) and the on-site managers very quickly rectified these minor problems with an extremely high degree of professionalism and efficiency and very importantly, to our personal satisfaction.We have absolutely no issues in highly recommending Anwyl to anyone who is looking to buy a new property in the Northwich area.
Agent replied · 23 October 2024
Hi Michael, thank you for your review and your recommendation! Our team at Winnington Place really appreciated it!
5/5
TrustpilotThe whole process of buying our Anwyl…
The whole process of buying our Anwyl home was really stress free. Kerry was very patient and helpful, Ian has also been very helpful in getting us settled into our home. Would recommend over and over again.
Agent replied · 23 October 2024
Thank you for this review about The Oaks development, we would happily welcome you over and over again!
5/5
TrustpilotWe have recently exchanged on a plot at…
We have recently exchanged on a plot at The Oaks at Rossbank in Ellesmere Port. We have dealt with Carol since the beginning. She is warm, friendly and very knowledgeable. We are only at foundation level and have a long way to go but feel we are in safe hands with Carol for the rest of our new build journey. Helen and Mike
Agent replied · 12 June 2024
Hi Helen & Mike, thank you for leaving such a positive review, it is appreciated so much by all our team when they can see their attitude and approach has made such a difference. You certainly are in safe hands! Thank you.
5/5
TrustpilotCrossfields Thanks to Ian and his team who went…
Thanks to Ian and his team who went above and beyond service expectations. Everyone that I dealt with was helpful, kind and courteous. Thanks to everyone who helped me settle into my new home.
Agent replied · 23 October 2024
Thank you for taking the time to leave this review, it's appreciated.
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