Tortoise Property Limited Peterborough reviews

★★★★★ 5/5

Google

Myself and my partner rented a property via Tortoise for a little over two years and I cannot thank the team enough. We had a fantastic experience from start to finish. As it was our first time looking for a property together, we weren’t sure what to expect or what we were looking for. Tortoise Property made the entire process and stay easy and helpful. Helen is an asset to the team at Tortoise as she was my main point of contact from the start. Anything you require she will respond in a timely manner as well as give everything a friendly and professional approach. We had some issues occur whilst we rented the property, but these were soon sorted and fixed through both Helen and her colleague RJ who is also extremely helpful. The team are what made our two years of staying at the property a breeze and I cannot promote this team enough. Thank you to you all, but a special shoutout to Helen for everything. If anyone is looking for their next property and would like a professional service, then Tortoise are the way to look.

Randssy · 28 November 2025

★★★★★ 5/5

Google

Thank you Mike and Helen for making my wife & I 2 years rental experience with tortoise property a memorable one. Your services and communications all through the years were exceptional. I will recommend your service to anyone who need one.

Babatunde · 3 July 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️Tortoise Property provided a fantastic and professional service. The team was friendly, responsive, and helpful throughout, with clear communication and an efficient approach. Everything was handled smoothly, making the overall experience straightforward and stress-free. I would happily recommend Tortoise Property to anyone looking for a reliable property service.

Shariful · 9 September 2026

★★★★★ 5/5

Google

A big thank you to all the team at Tortoise Property for guiding us through the sale of our home from beginning to end. Highly recommend Tortoise, due to their professional and calm approach, in what can be stressful times as a vendor. We have experienced an exceptional service from both the Lettings & the sales teams over a period of 16 years. Second to none!

Joseph · 6 July 2026

★★★★★ 5/5

Google

We had a great experience buying our home through Tortoise Property in Hampton, Peterborough. The team was extremely professional, friendly, and always happy to help. They kept us updated throughout the process and made everything feel straightforward and stress-free. Comms were excellent, and they were quick to respond to any questions we had. It was clear they genuinely cared about helping us find the right property. We’re really happy with the service and would definitely recommend them to anyone looking to buy or sell in the area. Thanks again to the whole team for making it such a smooth journey!

Inesa · 28 September 2025

★★★★★ 5/5

Google

I was extremely impressed with how prompt and efficient the process was from the moment I first emailed to register my interest in the property. The viewing was arranged quickly, and Helen, who showed me around, was incredibly knowledgeable and friendly. I had a small issue along the way, and Helen went out of her way to help me resolve it, which I really appreciated. Both Helen and Mike have been fantastic throughout, making my move smooth and stress-free. Overall, a really professional and well-organized company, I couldn’t be happier with my experience. Highly recommend!

Jason · 5 September 2025

★★★★★ 5/5

Google

Wonderful service from start to finish! Mike came to my property, explained how he would sell my flat and did exactly that after just 2 viewings. Mike and Sam took great photos and videos to really showcase my flat online and found me the perfect buyer. Mike and Sam stayed in contact with me throughout the process and were always on the end of the phone if I needed anything. Mike's knowledge and expertise was invaluable. At times during the sale, it was a little stressful with solicitors but Mike always helped me and kept me calm during challenging times. I would use Mike and his team again and would recommend to anyone selling their property, especially in Hampton. Mike lives locally so he really knows the area which I believe is very important when buying and/or selling. Thank you Mike and Sam for everything you did for me during the sale of my flat!

Sarah · 5 September 2025

★★★★★ 5/5

Google

You cannot go wrong with Tortoise property. Mike was super helpful in getting us a place to live when we were just new in the country. Everyone at tortoise is kind and prompt to respond to concerns or repairs on the property. We stayed in their property until we bought one. Thank you for making our last few years hassle free in terms of accommodation. I highly recommend tortoise property to everyone.

Seth · 5 September 2025

★★★★★ 5/5

Google

I want to express my sincere appreciation for the seamless and efficient tenancy experience I had with your team. Both during the move-in and move-out processes, your professionalism and dedication truly stood out. I'd like to extend a special thank you to Mike and Helen for their prompt responses and unwavering support whenever it was required. Their attentiveness made a significant difference in ensuring that my time with your property management was hassle-free. Furthermore, I would also like to express my gratitude to the entire team. Your collective efforts and commitment to excellence do not go unnoticed. It's evident that you all work diligently to make sure tenants have a positive and stress-free experience. In a world where good customer service can be rare, your team's dedication to providing exceptional service is commendable. Keep up the great work, and know that your efforts are genuinely appreciated. Thank you again for making my tenancy experience a positive one. I highly recommend this letting agent to anyone seeking a smooth and efficient rental process.

Walid · 7 September 2023

★★★★★ 1/5

Google

I had an experience with this company while trying to rent a property in Park Farm, Peterborough. They do an incredible job with photos and videos of the property; however, during the viewing, I felt completely disapointed. Despite offering six months' rent in advance, mentioning that I had a guarantor and references from my previous landlord if needed, and explaining my situation as a recently self-employed individual, I was not given the opportunity to proceed with the process. The agent was dry and unprofessional, did not accompany me to view the property, and simply sent an email without properly reviewing my application and documents. I even sent a follow-up email requesting a more thorough review and the possibility of meeting the landlord, but I never received a response. It was a disappointing experience. Cleverson Diaz

Cleverson · 5 September 2025

★★★★★ 5/5

Google

The whole team at Tortoise Property are both professional and friendly. As tenants we always got a quick and helpful response to any of our questions or requests.

Dave · 11 September 2026

★★★★★ 5/5

Google

I had a fantastic experience with Tortoise Property. The team was professional, friendly, and incredibly efficient from start to finish. They made the entire process feel smooth and stress-free, always keeping me informed and providing clear, helpful advice. Their attention to detail and strong knowledge of the property market really stood out, and it was clear they are dedicated to delivering a high standard of service. Communication was always prompt and reassuring, which made a real difference. I would highly recommend Tortoise Property to anyone looking for a reliable and trustworthy estate agent. A truly five-star experience!

Siam · 7 April 2026

★★★★★ 5/5

Google

Thank you to Chris and the team for all the hard work over the last 14 months. It had been such a turbulent time with loosing 2 houses and a buyer but Chris was the constant professional from the start to finish. The photos and the video from Tortoise were amazing. It was such a pleasure to deal with an agent that was honest and was always willing to help. It was nice never having to chase them up for updates as they were always on the ball. Using their recommended solicitors also made the process a lot easier as they were fantastic too. I would have no hesitation in recommending Tortoise property to anyone.

Richard · 16 September 2022

★★★★★ 5/5

Google

Mike and his team were recommended to us and I am so pleased we went with them, not only did they spend the time coming to talk everything over, whilst following the covid guidelines very well, they spent time giving us advice about the house we were purchasing and did their own research to help us, they were amazing, so helpful and patient. They made the whole experience so easy and to top it off the video of the property was brilliant, a great touch to have to help advertise our property and I do believe thats what helped sell the property in 24 hours! Thank you again Mike and Chris, outstanding work, we would definitely be using you guys again in the future and would recommend you to family and friends!

Amber · 16 September 2022

★★★★★ 5/5

Google

Tortoise are a different breed of Estate Agent. I met Mike Matthews many years ago when I rented a property out, it was obvious from the outset that he was switched on, the way he approached the marketing of my house was head and shoulders above the agent I had used previously. He actually found a lovely couple that rented until I was ready to sell and he made the whole management process completely painless for me. Many years later, we decided to sell our current house. I had tried a number of agents previously, and in fairness, I did actually meet a couple of good agents that appeared to try their best, however, there was always something that disappointed me, be it the photos taken or descriptions written riddled with errors etc. I later learned that Tortoise had expanded and Mike now had a team for both lettings and for sales. At first I was reticent, as in my mind, how could Tortoise be as successful as other agents as they work completely online, thus can’t capture the footfall from window adverts that the bigger chains can. Remembering Mike’s tenacity, I pushed this concern aside and decided to give them a chance. The whole process was a world away from what I’d experienced before. Tortoise quickly arranged a time to visit me, fitting in with my schedule. They spent almost 3 hours photographing everywhere and using their bespoke equipment to create a virtual tour (expertly captured by Don). I noticed Mike walking around making notes, actually taking the time to think about what he would write on our advert (as opposed to just copying from other adverts or pasting something generic). The advert went up a couple of days later and it looked amazing, the photos really captured the beauty of the home we were selling. Within one week, the team had arranged five viewings, all on the same day to ensure we were not inconvenienced by multiple visits on different days. A few days later we had two offers and a bidding war. Mike came to us with both of the buyers best and final offer and we made our decision (this was perhaps the worst part as both couples were really nice). Following this, Mike stayed in touch (as opposed to just brushing me off as soon as he had the sale) he always answers his phone or returns my call if he missed me. At the end of the whole process, we had a number of issues within our chain that resulted in exchange having to take place the same day as completion - neither my wife nor I were in a good place because of this, but Mike was probably the only person I could rely on, and somehow he remained positive and calm at all times. I really cannot say enough about the Tortoise team - whilst my next move will hopefully be some considerable time in the future, I will ensure that Mike and his team are my first and only phone call when I do eventually come to sell again.

Stephen · 7 September 2022

★★★★★ 5/5

Google

The team at Tortoise acted on our property sale last month, and from the initial marketing of the property right through to the consistent hard work in chasing solicitors, everybody was brilliant. 1) The initial valuation from Chris was done fairly and honestly, and he didn't try to overvalue the house just to gain our business. 2) The marketing photos were the right balance between making the house look appealing, without using camera tricks to present an unfair representation for potential viewers. 3) The valuation and viewings were all handled by Chris, which meant he had a thorough understanding of the house when showing people round. 4) The team were always pleasant and friendly to speak to, regardless of who I was dealing with. I would have no hesitation in using Tortoise for any future house sale.

Chris · 1 October 2020

★★★★★ 5/5

Google

The best way I can explain my experience with Tortoise was that it did not feel like I was dealing with an Estate Agent. In particular Mike Mathews was extremely helpful and went the extra mile, as well as being calm when I maybe wasn't. All the extra advice on the house and the area made the whole process, which is always stressful, so much easier.

Nigel · 16 September 2022

★★★★★ 5/5

Facebook

The team at Tortoise acted on our property sale last month, and from the initial marketing of the property right through to the consistent hard work in chasing solicitors, everybody was brilliant. 1) The initial valuation from Chris was done fairly and honestly, and he didn't try to overvalue the house just to gain our business. 2) The marketing photos were the right balance between making the house look appealing, without using camera tricks to present an unfair representation for potential viewers. 3) The valuation and viewings were all handled by Chris, which meant he had a thorough understanding of the house when showing people round. 4) The team were always pleasant and friendly to speak to, regardless of who I was dealing with. I would have no hesitation in using Tortoise for any future house sale.

Chris · 14 October 2019

★★★★★ 5/5

Google

Tortoise Property are easily one of the most credible, professional & tenant focused estate agents in Peterborough. Having rented in the Peterborough area for the past 5 years, I have had quite a bit of exposure to different agencies. Tortoise offer a personal and friendly approach to your rental experience. Things such as being at the other end of the phone at anytime at all, handling any issues swiftly & just offering general support where needed. With Tortoise, you are not just a tenant or a number, they treat you with upmost respect and professionalism. If you are looking for a reliable, helpful and friendly estate agent in Peterborough, I would recommend Mike, Helen & RJ and all others at Tortoise over any other agency. Adam - 3 Years with Tortoise Property in Hampton Vale

Adam · 1 October 2019

★★★★★ 5/5

Facebook

Recently sold my property through Tortoise; all staff I dealt with were friendly and helpful, but a particular thank you to Chris and Mike who dealt with all my viewings. Both were great at keeping in touch and updating me and at answering any questions I had. After a previous negative experience with another estate agent, these guys restored my faith in the house selling process and made it as easy and stress free as selling a house can be! The added the bonus was that they didn’t charge the earth either! I used their recommended solicitor who was also fabulous. I can’t thank you enough and would have no hesitation in recommending you to family and friends

Laura · 26 June 2019

★★★★★ 5/5

Google

Tortoise is a great, little business that will take care of your property, if you are a landlord, and your needs if you are a tenant. I rented a property in their portfolio for more than three years and i have got nitjimg to complin from. Roger, Mike and Helen are all very personable and available, they know the market inside out and they'll surely work in you best interest. Can't recommend them more!

Stefano · 28 November 2025

★★★★★ 5/5

Google

Would like to thank the team for all their hard work with helping us get settled in our rental property a few years ago. Absolute pleasure to deal with. From the start of the process to moving in we couldn’t have been in better hands. We absolutely loved our house we moved into and would definitely recommend to anyone looking to find a new rental property. Hope everyone on the team is doing well and merry Christmas all

David · 7 September 2024

★★★★★ 5/5

Google

Rented properties from Mike and his team for several years and never had any issues. They were always prompt with communication and responded quickly to any issues with the property. Helen and RJ especially deserve kudos. I’ll miss working with Tortoise and highly recommend them to anyone looking to rent or buy.

Jeremy · 8 May 2023

★★★★★ 5/5

Google

Mike helped me secure a sale of my flat in Hampton during a very difficult (sellers) market. Whenever any queries/ issues arose he went the extra mile to get the sale over the line. He was a true pleasure to work with. Not just a top agent but a top bloke as well.

James · 28 June 2025