Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBenham & reeves (West Hampstead branch)…
Benham & reeves (West Hampstead branch) We’ve spent maybe 8 months looking for a flat to rent, and used probably 8 different estate agencies at that point - but it all changed when we went to Benham & reeves in West Hampstead. I cannot express how amazing they are !! Abbie White is a credit to the company. She was professional, and managed to accomplish what 8 other companies couldn’t in the space of one day !! She was amazing at communicating to us all the way, always there when we needed her to answer our questions and I am so thankful to her for helping us get our dream flat. Use this company and make sure to ask for Abbie if you can !!Cannot thank her enough Our only regret was not going to Benham and reeves and getting Abbie’s help sooner!!
ELEANOR · 29 March 2023
Agent replied · 22 February 2024
Hi Eleanor, we are thrilled to hear we were able to find you a home so quickly when 8 other agents couldnt find you anything. Abbie is really encouraged by your kind feedback and wishes you well in your home.- David M, B&R
★★★★★ 5/5
TrustpilotA good agency
The agents, Yoshi and Ivan, worked very hard to find the right tenants for our flat. They took care of everything and ensured smooth process.
Customer · 14 October 2026
Agent replied · 20 October 2026
Hi, we’re so pleased our team have been able to assist you so effectively. Thank you for recognising the hard work of the Benham and Reeves to let and manage your London property and for your continued custom.
- Ruth, B&R
★★★★★ 5/5
GoogleWorking with Chris Cooper on our house search has been a great experience! Chris has provided us with amazing support throughout the process from finding the right place to facilitating conversations with the seller and other parties we needed to work with.
He has been available before, throughout and after the purchase process: keeping us informed of progress in a timely manner, providing great advice and recommandations that got us through the many hurdles we faced and made it a success.
I highly recommend Chris to whoever is looking to sell or buy a house in the area. His knowledge of the area and experience are invaluable.
Chris is a great person: kind and thoughtful. I am sure that our paths will cross again…
Moez · 22 February 2023
Agent replied · 22 February 2024
Hi Moez, thanks very much for your very kind feedback and five star rating, Chris is thrilled to hear you've benefited from his wealth of knowledge and have had such a great buying experience with us.
- Emily, B&R
★★★★★ 5/5
GoogleA big thank you to Abbie White who helped us to find a great flat. She sent very helpful photos and responded quickly to emails, which was crucial to find a new place. We were also somewhat slow to make a deposit payment and then made it to the wrong branch, but Abbie was on top of the things and finally everything was settled. She was also very helpful answering all our questions about the rental contract and managing our expectation when we waited for it to be signed. And another big shout out to Edelyn Reynolds, who helped us during next stages - rent, utilities, bills, etc. Communication was clear and prompt. We were very stressed as rental market was mental, and to finally find a great apartment with the help of supportive and professional agents was absolutely great.
Aleksandrs · 22 February 2023
Agent replied · 22 February 2024
Hi Aleksandrs, thanks very much for such wonderfully positive feedback, we're thrilled to hear you had such a great renting experience with Abbie and the team. It's our pleasure to be of service and we really appreciate you sharing your five star rating here.
- Emily, B&R
★★★★★ 5/5
GoogleI would love to share some feedback regarding Abby. Abby has been super kind an amazing partner in my property search. She was always super quick to reply and so friendly and really tried her best to meet my requirements in this difficult market. Although we couldn’t find the best solution for me I was so lucky to have met Abby and I hope I can partner with her for any future searches. incredibly grateful for your kind support throughout!
Julia · 22 February 2023
Agent replied · 22 February 2024
Hi Julia, thank you very much for your lovely feedback here, we really appreciate you taking the time to share a five star rating. Abbie is very pleased to hear you had a great service experience with us.
- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent property managers!
1.5 years into my tenancy. I have done a full 180 on my initial view over the year.Joyce has been an excellent property manager over the past year, getting issues fixed promptly and flexible around our schedules.I can now say that I’d recommend B&H to any of my friends.
A · 9 December 2024
Agent replied · 22 February 2024
Hi AS, thank you for taking the time to update your feedback, based on your experience this past year. We are thrilled to hear the service is now as you expect, and things are working well for you. Joyce is very encouraged by this and appreciates your encouragement here. Thank you for your continued custom with Benham and Reeves.- David M, B&R
★★★★★ 5/5
TrustpilotVery good service and will be recommend
Letting agent Mr Dele Lawal has made very good communication with me throughout the letting process. Although there was some misunderstanding with purchasing the rental insurance. But overall I am quite satisfied with Benham & Reeves and the letting team.
Man · 25 June 2026
Agent replied · 25 September 2026
Hi Mr Leung, we appreciate you taking the time to leave a review for the landlords service you are receiving from our lettings team in Hampstead. Thank you for your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotThe selling team at Beaufort Park (Nick…
The selling team at Beaufort Park (Nick and Thomas) were great in finding a suitable seller for us, and seeing through to completion, we thank them so much!
Gareth · 13 September 2026
Agent replied · 25 September 2026
Hi Gareth, we appreciate you sharing a five star rating here. We are very pleased to hear you've benefited from Nick and Thomas's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotThanks for your support
Thanks for your support, Your Flat is clean and very nice.
Anh · 22 January 2026
Agent replied · 26 February 2026
Hi Anh, we're very glad to hear you've had a good service experience renting with us, thank you very much for this lovely feedback!
- Ruth, B&R
★★★★★ 5/5
TrustpilotLisa-Jane was first class
Lisa-Jane was first class. She steered us through a tricky situation and we were most pleased with the outcome. Administrative help was excellent too (thank you Thuraya).
Tom · 15 August 2025
Agent replied · 27 August 2025
Hi Tom, we're thrilled to hear you've had such a good service experience and have been able to benefit from Lisa-Jane's extensive lettings expertise, this is great to hear. Thank you for your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 1/5
TrustpilotTenancy rental rip-off
I was very happy with Benham & Reeves in finding my tenants. I paid 8% commission for their service gladly, but had to pay this over 3 months as the rent came in. They had to advertise, screen tenants, do an inventory and keep a deposit.
Graham · 30 April 2026
Agent replied · 11 June 2026
Hi Graham, we always aim to be transparent about our fees from the outset and apply them consistently to all clients according to our Terms of Business when you instruct us. Nevertheless, we appreciate your feedback which is duly noted.
- Emily, B&R
★★★★★ 5/5
TrustpilotThank you so much
I want to thank Mark Wellington and his team (Maria and Chris) at Benham & Reeves for my three years as a tenant. The team in the letting office not only assisted whenever I had a query or problem, but they also looked after my wife and our young child, who were both new to the UK when they arrived three months after I moved into my apartment in 2019. I wish you all the best for the future and thank you on my family's behalf. Warm thanks, George
Izfa · 24 October 2022
Agent replied · 22 February 2024
Hi Izfa, thanks very much for sharing your five star rating here and for telling us how great your service experience has been as a Tenant renting with us. Mark and the Surrey Quays team really appreciate your kind comments. - Emily, B&R
★★★★★ 1/5
TrustpilotBullying and harassments, deposit not returned
i cant appreciate that you quote your version of tenant law and you always trying to justify yourself. Our rights of 'quiet enjoyment' are ignored. You were also trying to not return any deposit by overcharging on everything (450 pounds for repaint one area, 200 pounds for a stain on an IKEA sofa etc.) so that we filed a claim with the deposit protection scheme. While I understand you take commissions from every party you work with (cleaning, repair, building staff, owners), this is my review of my interaction with your business, your relationship with them are irrelevant. Circulating images of my body in the surveillance, taking photos of inside from our windows, knocking at doors are not the way to solve any problem. Nobody in this agency knows how to apologize, and even in the reviews you are trying to taint me instead.If you consider casual harassment as of normal course, please read legislations on your government website Thanks to trustpilot being an open platform I can share my experience with the public. Rented five months a Nell Gwynn House in ChelseaPS: no... up till now still this attitude.. AVOID this company if you don't want to be treated this way don't rent from them.. we are not trashing you. we are exposing you. Every word here is based on evidence. we have VIDEO RECORDINGS of the building staff lingering at our windows trying to take a picture of instead so don't cover up for yourself... we stopped renting because we can't stand the shady things you do. you have not been to law school for one day and acting like you have makes it look worse. the law is not only for renters and owners.. you said that like you are exempt and no one can regulate you.. money has made you blind and you forget how to act like a human.
Charlie · 20 October 2022
Agent replied · 22 February 2024
Hi ChalisaWe tried to resolve this fairly with you and now the deposit matter is with the TDS for review. The law is here to protect the rights of tenants and landlords. Your tenancy was ended early because you breached the contract. We are disappointed that you have felt the need to trash us on every available review platform but the law will decide the outcome here. David M, B&R
★★★★★ 5/5
TrustpilotWe are very happy with the service that…
We are very happy with the service that provided by Yushi Tsuji and Kaiju Matsuda at B&R, they are professional, reliable and responsive.
Marisa · 3 October 2026
Agent replied · 11 October 2026
Hi Marisa, thank you for your kind feedback regarding the service you have had from our Japan Desk team at Benham and Reeves. We are glad you have felt so well supported by Yoshi and Kaiju, this is great to hear.
- Emily, B&R
★★★★★ 5/5
TrustpilotBenham and Reeves as an estate agents…
Benham and Reeves as an estate agents was smooth and easy, with clear communication and procceses. Kayleigh and Kyle were great agents - super informative, responsive and helpful. Any time there was an issue or need, the response was quick and the matter was fixed accordingly. I will be coming back to them for future house searches again.
Misty · 4 April 2024
Agent replied · 8 April 2024
Hi Misty, we appreciate you sharing a five star rating and are very pleased to hear you've had a great service experience from our lettings and property management team. We look forward to helping you again in your next search.- Ruth, B&R
★★★★★ 5/5
TrustpilotSuper expérience
Di, Zak and Joanna helped us a lot to find our flat and we are very happy with the service provided. I recommend 100%, especially Di who did everything for us to get this tenancy. Thank you so much
Valériane · 29 May 2026
Agent replied · 11 June 2026
Hi Valeriane, Di and the lettings team are thrilled to hear you've had such a great service experience renting a property with Benham and Reeves, we are glad you've been able to benefit from the expertise provided by the team. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleRahim has helped us twice finding a flat in the area. He was always very flexible arranging the multiple viewings, professional and easy going.
Both times the renewal process has been seamless, Anne was very supportive and responsive when we had questions. The office is also nearby, which helps with the process.
Valvanera · 25 July 2024
Agent replied · 24 August 2024
Hi Valvanera, we are all very pleased to hear you've had such a great experience renting a property with us. Rahim and the lettings team are glad to see this and your five star rating and to know you've found us supportive and helpful too.
- Ruth, B&R
★★★★★ 5/5
GoogleI found my next flat through Benham&Reeves. Abbie was most helpful, she’s helped with ensuring this was the eight flat for us, answering all our questions, and most importantly throughout the whole paperwork and contract signing process which turned out to be more tricky than usual given my limited flexibility with moving dates, inventory check etc. Abbie went above and beyond, and managed to get it all sorted on my behalf, and stayed friendly and clear throughout. Thanks a lot, Abbie!PositiveResponsiveness, Quality
Crocrodile · 20 June 2022
Agent replied · 19 June 2024
Thanks crocodile for providing such lovely feedback about renting a property with our Hampstead lettings branch. We're very pleased to know the service exceeded your expectations, Abbie and all the lettings team were really pleased to hear this.
best regards, Emily, B&R
★★★★★ 5/5
TrustpilotRahim 👍
Rahim has been very helpful with my place in Beaufort Square. He met with me and recommended my flat, and he has always been available whenever I’ve had any issues or needed assistance.
Riz · 6 March 2026
★★★★★ 5/5
GoogleI wanted to take a moment to express my appreciation for the outstanding service provided by Benham and Reeves. The agency has been exceptional in handling appointments and related matters. In particular, George was incredibly helpful throughout the process, and his assistance was truly invaluable.
Salman · 2 November 2024
Agent replied · 9 November 2024
Hi Salman, we are thrilled to hear you are having such a great service experience with Benham and Reeves. We are glad to hear you are benefiting from expertise across our various departments and things are working well for you. We appreciate your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat Experience!
Di, Zak and Joanna are really helpful and kind during the process of my moving in to my new home.
Chenhao · 25 September 2026
Agent replied · 11 October 2026
Hi Chenhao, we are pleased to hear you've had a great service experience renting a property with Benham and Reeves. Di and Joanna are glad to hear you've felt well supported throughout the process. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotNice service
Rahim and Anne have been amazing when handling our tenancy and very patient to answer the questions
Ni · 13 October 2026
Agent replied · 14 October 2026
Hi Ni, we are very glad to hear you are having a good service experience with our Colindale lettings team. Thank you for kindly sharing your feedback here.
- Emily, B&R
★★★★★ 4/5
TrustpilotOverall nice place to live but a bit…
Overall nice place to live but a bit noisy at night if near the underground train station
Bella · 9 October 2026
Agent replied · 11 October 2026
Hi Bella, thanks for taking the time to share your feedback here. We're pleased to hear that you are enjoying living at the property and appreciate your comments about the location. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotVery easy and fast process finding us a…
Very easy and fast process finding us a flat, and getting us moved in! Thanks a lot Iveta and Veronica!
EB · 19 September 2026
Agent replied · 25 September 2026
Hi EB, we're thrilled to hear you've found it easy renting a property with Benham and Reeves, thanks much for your kind feedback.
- David M, B&R
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