Trusted Agent profile · Hampstead
★★★★★
696 reviews across 3 platforms
51-53 Heath Street, Hampstead, NW3 6UG
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Hampstead, at 51-53 Heath Street, is rated 4.6 out of 5 across 696 reviews on three platforms, including 263 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026. See how it compares with other estate agents in Hampstead.
Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
5/5
TrustpilotDinesh was excellent during the whole…
Dinesh was excellent during the whole purchasing process
Hi Gytautas, thanks for sharing a five star rating here which Dinesh in our sales team is very pleased to see. We're glad you've found the service excellent too. - Ruth, B&R
5/5
GoogleLily was great and helpful 🙏🏻 …
Hi Enes, thank you for your kind feedback for Lily in our lettings team, we are glad you have had a good service experience with us. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotWe are satisfied with the service provided by Benham and Reeves
We are satisfied with the letting service provided by Benham and Reeves, and our agent, Amelia Wright, has offered professional advice and follow-ups.
Hi Lai Lai, we are very pleased to hear you are having a great letting service experience with Amelia in our Surrey Quays Estate Agents branch. We're glad to know you are benefiting from all the expertise provided. Thanks for your custom. - Emily, B&R
5/5
TrustpilotDr. Karim for Nick Hubbard
I was extremely happy with your service for last 10 years. I am particularly grateful to Nick Hubbard who went out of his way to help me. I am so grateful to him.
Hi Dr Karim, many thanks for sharing such wonderful feedback for the lettings and property management service you've been having from our Ealing lettings and property management team. Nick and his team are thrilled to hear you've been so well supported for the last 10 years. We value your continued custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotExcellent
Excellent, efficient management of my flat sale. Jeremy was friendly and efficient from the start, visiting to provide a valuation; then promptly introducing interested buyers. He would accompany them to view the property then feed back to me with prompt updates on their level of interest, or otherwise, which made the practicalities of a potentially complicated process very easy. Jeremy was also very supportive when my own onward purchase fell through, and was able to advise me on my options to locate another purchase, without jeopardising my eventual sale. The final negotiation with my actual buyer was made very stress-free and straightforward, and the eventual move happened without a hitch.
Thank you very much LD for telling us about your service experience with Jeremy from our Hampstead sales team. We're thrilled to hear you felt so well looked after throughout the selling process and that everything was straightforward - just as it should be. Thanks for entrusting us with your property, we were delighted to assist you.best, Emily Taylor, B&R
5/5
GoogleI can't praise Benham & Reeves enough. The sale of my late parents' house took six months from agreeing the deal, and through it all Jeremy and Chris were a reliably reassuring presence, taking almost all of the angst out of a difficult, protracted process with their unwavering calm and expertise. Strongly recommended.
Hi Matthew, it's great to hear you've had such a positive experience selling your property with our Hampstead estate agents. Chris and Jeremy are thrilled to see your comments and five star rating here. We are all pleased to know that you felt well looked after throughout the process. It's all part of the service here! - Emily, B&R
5/5
TrustpilotExcellent and professional
Had a great experience buying a flat recently with Benham and Reeves. Roman my agent kept me updated throughout the process and was always professional, friendly and helpful. Would definitely recommend this agency and Roman in particular highl,
Hi Fehintop, thanks very much for your lovely feedback about the service you've had from Roman in our property sales team. We are thrilled to hear you've felt so well supported throughout the purchase process . Thanks for your custom. - Ruth, B&R
5/5
TrustpilotBenham and Reeves are a great letting…
Benham and Reeves are a great letting agency , they are fair on both sides owner/tenant. Francesca is really helpful and very responsive. She did a great job in following up with the owner and getting the tasks completed . Kept us well informed and did a fabulous job, really like the company.
Hi Faiz, thanks very much for rating us highly as a great letting agency, this is great to hear and thank you for the shout out to Francesca who appreciates you ackowledging her hard work in looking after your tenancy. It is a pleasure of course and we thank you for your custom.- Ruth, B&R
1/5
TrustpilotThe most unpleasant experience I’ve…
The most unpleasant experience I’ve ever had with any estate agency. Was lied to multiple times from a manager, then called the management office who told me to raise a complaint with the person who lied to me. Incredible.
Hi Ryan, we’re really sorry to read this here and take feedback like this seriously. I’ve looked into this internally but have been unable to identify you from the details provided. Please can you drop an email to complaints@benhams.com with further information about which manager served you so we can investigate this fully. *EDITED 14/04* Hi Ryan, we didnt hear from you yet. Please do get in touch with a little more detail so we can look into this. Thanks, Emily, B&R
5/5
GoogleSamuel and Darcey were very helpful!
Hi Ece, we are very pleased to hear you've been well supported by Samuel and Darcey in our lettings team. Thanks for your custom. - Ruth, B&R
1/5
TrustpilotNever ending problems and expenses
Sadly the Agency, Agents and Landlord don’t take any responsibility after having failed informing me (tenant) about the Flat’s Fixed Hot Water/Heating Provider E.O.N. and a Faulty Boiler (repaired after having to chase days, that became weeks) I’m now being told by Syed Hussain (Property Manager) I’m liable for a Bill that I had no idea about - I asked in regards to Bills and I was told Electric, Water, Council and any I would personally want as Internet, TV license - I moved in and set up Accounts with an Electric company, Thames Water and Council.After a month I received a letter from E.O.N Heat addressed to “The Flat Occupier” I thought was a mistake. I called them and I was told they have a Fix Contract with the Development for over 70 years, they supply Hot Water and Heating, and I was told I consumed Heating and Hot Water and I owed them £90. I can’t choose a supplier for this service, and it’s incredibly expensive.In my contract there’s no mention at all of this Fix Supply for Heating and Hot Water.I had to chase to have someone coming to check the boiler, since I never used heating - we are in summer - plus I knew there was something wrong the Boiler, it would generate all the time a very high temperature in the whole property and make noises.After weeks of chasing Syed Hussain someone came in and indeed found a piece was faulty and that was the problem for the consumption of Heating, also explained me how to properly use the Boiler, I asked for this since I moved in and I was told by Syed Hussain to “watch videos on YouTube”I told the property manager I’m not responsible for that Bill since the Boiler was malfunctioning and also I was never told about this Fix Supplier.He refused in several emails, and then his final response:“The Landlord is being fare, so I have to pay half of the bill”It’s absolutely insane, now I’m having to contact The Council, Shelter, a Solicitor, and leave as many reviews as possible so nobody else gets treated as I’m being treated by Benham and Reeves.
Hi Mariana, really sorry to hear about your boiler situation. I have escalated this for a review at director level and Syed will be back in touch with you shortly. It seems the building you are living in has communal heating and if there is anything we can learn for improving our check-in process, we will review and amend it.kind regards, Emily Taylor, B&Rinfo@benhams.com
5/5
GoogleLily is always very helpful and professional with our tenancy
Hi Gary, thanks for your lovely feedback and five star rating. We are pleased to hear Lily has made your Lettings service experience a good one. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotThe Japanese team is really wonderful
The Japanese team is really wonderful. They are professional and highly efficient. They spent only one day helping me find a suitable tenant and signed a three-year tenancy agreement.
Hi Joy, thank you for your review and kind words. We are pleased to know that you appreciated the service our Japan Desk provided and that the letting was concluded quickly and successfully for you. Thank you for your custom with Benham & Reeves. - Ruth, B&R
5/5
GoogleChris Cooper really helped me with my flat sale which was at times a tumultuous rollercoaster- through no fault of Benham and Reeves. I had a very complicated sale through other reasons and amazingly he managed to make it come through. Thank you Chris!
Hi Miranda, Chris is very happy to hear you've had such a great service experience, it was a pleasure selling your flat and overcoming obstacles is all part of the service! We're very glad you were able to benefit from Chris's experience which helped get the sale over the line. - Ruth, B&R
5/5
GoogleMoved flats recently and had an excellent experience working with Benham and Reeves. Everyone has been extremely helpful and accomodating. Mark was brilliant and went the extra mile - rearranging our viewing when we had to change it, negotiating brilliantly with the landlord, he even gave us an umbrella when it was raining on one of our veiwings. The leasing and referencing process was extremely straightforward. The follow up since we have moved in had been fantastic. Our point of contact Marzia gets back to us instantly if we have an questions or issues. They are head a shoulders above any letting agency/property management company we have ever rented with.PositiveResponsiveness, Quality, Professionalism
Thanks Des for your highly positive feedback, our Hampstead lettings team are really encouraged to see this and its wonderful to hear you had the five star treatment. Rightly so! We hope you continue to enjoy living in Hampstead and all it has to offer. best regards, Emily Taylor, B&R
5/5
GoogleMark was incredibly helpful in our lettings process. We moved from abroad so renting in the UK was a very new experience for us and Mark politely and promptly helped us navigate the process every step of the way. He went above and beyond what I expected from any letting agent and was super responsive with answers to all of our many questions. Because of him, we've found an amazing flat and are really happy with our entire experience. If you're looking for a local letting agency, this is the place.PositiveResponsiveness, Professionalism
Hi Tia, thank you very much for taking the time to leave this lovely positive feedback about our Hampstead letting agents. Mark and the team were very encouraged by your words and to see your five star rating. We hope you enjoy Hampstead as much as we do! Kind regards, Emily Taylor, B&R
5/5
GoogleVery responsive letting agent! Diligent with their flat viewings, matched all promises for entry dates, entered a spotless clean flat. Dele was my letting manager and he was simply great! Responsive to all my emails and very friendly. I would totally recommend! Note my review is based on my flat searcher and flat entry experience. I hope my managed property service as tenant will be equally good!
Hi Andronikos, thank you very much for sharing a five star rating here and for such positive detailed feedback. We're really pleased to hear you've had such a great services experience from us here in Hampstead. - Emily, B&R
5/5
GoogleI would like to express my sincere thanks to Kayleigh Weston of Benham & Reeves. Ever since she became our go-to person at Benham, we have always enjoyed timely response and information. I would rate her services as "above and beyond" in all counts.
Hi Eva, great to hear you are happy with the timely response and efficiency of Kayleigh in our property management team, this is great to hear. We appreciate you sharing a five star rating here too. - Ruth, B&R
5/5
TrustpilotLetting with a twist!
Lisa Jane went far and beyond to allow us to enter the flat the day requested - she double checked that the deposit had arrived, negotiated with the landlord on our behalf, promptly picked up the phone when we called (many times!)- we highly recommend Benhams - Super thank you!
Hi Barbara, we appreciate you sharing a five star rating and are really pleased to hear you've had such an efficient service experience from Lisa-Jane who is one of long-standing branch managers. We are glad your rental has worked out well.- Ruth, B&R
5/5
TrustpilotSimon Sobeh along with Chris handled…
Simon Sobeh along with Chris handled the letting of my apartment and provided updates regularly Simon was professional in the handling of the letting of my apartment. Excellent service and I wish them all the best
Hi Dr Issac, we appreciate you sharing a five star rating here and are pleased to hear you are having a great service experience from Simon. Thank you for your custom.- Ruth, B&R
5/5
GoogleBenham&Reeves Hampstead is a highly professional real estate agent and we can only recommend their services. Dele Lawal acts as our letting agent and he always responds to all our questions in no time at all.
Thank you Eva, it's great to hear we are meeting your service expectations with regards to letting your property. Dele and the Hampstead lettings team are very pleased to see you share a five star rating here too, we appreciate your custom. - Ruth, B&R
5/5
TrustpilotI am pleasure of working with Abbas and…
I am pleasure of working with Abbas and his team and I cannot recommend their services highly enough. Abbas has been extremely professional, attentive, and supportive in all aspects to me! It is reliable , efficient and knowledgeable agency service!
Hi Jennifer, thank you for sharing a five star rating for Abbas and the property management team. We're glad everything is working well for you and we are meeting your service expectations in a professional and attentive manner. Thanks for your custom.- Ruth, B&R
4/5
GoogleAbbas is always quick and efficient (also to request a review) :-) She has helped me on many occasions, including the issue at hand. What I would like to see improved is advice. My impression is that B&R tend to act as a postman (e.g. we need you to transfer GBP 7,000 on the account), rather than act in my interest (e.g. KFH made a mistake and we shall fix it directly with them and the funds already available on your account). Respectfully, ONP
Hi Olga, thank you for taking the time to rate our property management service and we are glad to hear Abbas has been efficient in providing the service you expect. I believe your other point has been settled now and thanks for bringing this to our attention. Kind regards, Emily Taylor, B&R
5/5
GoogleFrom the point of valuation to move in I have to say we received an outstanding level of professionalism from Dele Lawal. What was an emotional move for us, Dele and his team went above and beyond to make it as pain free as possible, he demonstrated that not all estate agents are out for their own gain. The team have a level of knowledge and compassion that puts them a cut above the rest, we feared that we would become ‘just another let’ but can honestly say that out of the many valuations we had in the Hampstead area we don’t think we would have received the level of service we did had we gone for another company! Thank you Benham& Reeves (Dele) for everything you have done for our family... you are simply amazing!
Hi Mr Baisden, it is great to see your five star review and hear about the professionalism and seamless service you received from our Hampstead team, thank you for taking the time to tell us here. Wish you all the best with your tenancy. Kind regards, Emi;ly Taylor, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Benham and Reeves Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hampstead.
Yes. Benham and Reeves Hampstead won Gold in The Trusted Agent 2026 awards.
