Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSeamless Experience
I recently worked with Rahim Velji and the team at Benham & Reeves in Beaufort Park to let and manage my property. The process was straightforward, with clear communication throughout. Rahim was professional, and responsive, and made sure everything was handled efficiently. I am happy with their service and have complete peace of mind knowing my property is in good hands. I highly recommend their services to anyone looking for reliable property management.
Milad · 26 November 2024
Agent replied · 23 December 2024
Hi Milad, thanks for sharing a five star rating here, we are thrilled to hear you've had such a great service experience. We're glad you have benefited from the collective expertise of Rahim and his colleagues and that the lettings and property management services provided are working well for you as a Landlord. Thank you for your continued custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotProfessionalism in Property Management
Mr Ivan Hrissimov has been managing the letting of my apartment for more than 10yrs. He is a hardworking manager, always impress me with his swift actions in getting me a good tenant without any lapse in tenancy. My recent re-letting was yet another successful one within a few days. I’ve full trust in his professionalism and dedication. And that’s one of the main reason why I continue to have faith in Benham and Reeves.
Lena · 27 October 2024
Agent replied · 26 October 2024
Hi Ms Teo, we appreciate you sharing a five star rating here and are thrilled to hear you've had such a great service experience from Abbas in our property management team. We are glad you have benefited from our expertise and things are working well for you as a Landlord. We value your continued custom.- Ruth, B&R
★★★★★ 5/5
GoogleI am a tenant in beaufort park colindale for Benham and reeves. Kayleigh is my property manager and she is very professional, helpful and always makes sure any issues I have is resolved promptly. She always checking if all went well with repairs and maintenance. If there was an option to give her a 7 star review I would choose it. Keep up the good work Kayleigh you are absolutely the best at your job. Well done!
Dorine.B
Tenant
Dorine · 17 August 2024
Agent replied · 24 August 2024
Hi Dorine, its great to hear we are meeting your service expectations, Kayleigh is thrilled to see this and your five star rating, thank you!
- Ruth, B&R
★★★★★ 5/5
TrustpilotThanks Kayleigh for your persistent support!
Really positive experience with Benham and Reeves, especially Kayleigh, who helped coordinate and manage a long-running intercom issue in my flat.
Nyomi · 14 May 2026
Agent replied · 11 June 2026
Hi Nyomi, we are pleased to hear you are having such a great service experience from Kayleigh in our property management team and that you you feel well so supported in your property tenancy. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service from Kaiju Matsuda at B&R
I have had an absolutely excellent service from Kaiju Matsuda of the Japan Desk at Benham & Reeves. Always professional, thorough and courteous and ready with a prompt solution to any issue. Many thanks Kaiju!
Sarah · 20 January 2026
Agent replied · 26 February 2026
Hi Sarah, we are thrilled to hear you've had such a great service experience with our Japan Desk team. Kaiju is very encouraged to see this. Thank you for your custom.
- Ruth, B&R
★★★★★ 5/5
Trustpilot5 Stars - Stress-Free Move Thanks to Rahim
Moving house can be a nightmare, but Rahim at Benham and Reeves made the entire process smooth and stress-free. Rahim was a professional, efficient, and had the right amount of empathy. He was patient and available to answer our questions (and believe me, we had a lot!).Rahim understood exactly what my husband and I were looking for in a new home. Communication was excellent throughout. I was kept informed every step of the way, and Rahim was always prompt and responsive. Overall, I couldn't be happier with the service I received from Rahim. And also Raj, who helped us with links and keys to our property.
Rashma · 16 July 2024
Agent replied · 23 August 2024
Thank you Rashma for this lovely service feedback with Rahim and Raj are thrilled to see, we appreciate your custom.- Ruth, B&R
★★★★★ 5/5
GoogleHappy with the letting service, and getting a reliable tenant. Many thanks to Dele Lawal
J · 22 June 2026
Agent replied · 22 August 2026
Thank you JL, it's great to hear we are meeting your service expectations with regards to letting your property. Dele and the Hampstead lettings team are very pleased to see this, we appreciate your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service provided by Ivan Hrissimov
Excellent service provided by Ivan Hrissimov as always - highly responsive, great attention to detail and very professional - could not ask for a better lettings agent. Thanks Ivan for your hard work!
Mrs · 24 January 2026
Agent replied · 26 February 2026
Hi Mrs B, we appreciate you sharing a five star rating here and are very pleased to hear you continue to have a great service experience from our Highgate lettings team. We are glad you are benefiting from Ivan's expertise and things are working well for you as a Landlord. We value your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleVery happy with Benham and Reeves, in particular Dele Lawal, who was very courteous, and helpful from our first meeting. He mobilized his team very quickly to find a suitable long term tenant for our unit in Silkstream. I look forward to working with him and his team going forward.
Alwaleed · 3 August 2025
Agent replied · 2 September 2025
Hi Alwaleed, thank you for your kind ackowledgment of the service you've had from Dele and the Hampstead lettings team. We are very excited to be part of the Silkstream lettings story, and its kind of you to entrust us with your … More
★★★★★ 5/5
TrustpilotExcellent tenancy management service
I am very satisfied with the handling of my latest tenancy . The team has been professional, responsive, and efficient throughout the process. A special thanks to my letting agent, Roland Howell, for providing exceptional support and making everything smooth and hassle-free. Highly recommended!
Fei · 12 October 2026
Agent replied · 13 October 2026
Hi Fei Zheng, we truly appreciate your feedback. Supporting landlords with professional lettings and property management services across London is at the heart of what we do at Benham and Reeves. We are glad you have been able to benefit from Roland's expertise too. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleFrom start to finish in purchasing our property, Chris was nothing short of brilliant. No question was ever too small and he was totally honest and kind throughout the process, always responding quickly and helpfully. Because of Chris, we purchased our dream home at a decent price and we are eternally grateful to him. We met a lot of agents in the area throughout the process and Chris was our favourite - totally calm and fuss free!
Olivia · 25 July 2024
Agent replied · 24 August 2024
Hi Olivia, thank you for your kind feedback which Chris is very pleased to see here with your five star rating. We are very pleased to hear you've benefited from Chris's 25+ years' experience working in Hampstead property. It's great to hear that his calm professional manner has made the buying process easier for you, this really makes the job rewarding and encourages the whole team. Thank you!
- Emily, B&R
★★★★★ 5/5
TrustpilotGreat experience working with Abbas Efir
I have been dealing with Abbas in the last 18 months. He is a member of the property management team that handles the rental of my flat.Abbas is reliable, and I can count on him to liaise with service providers and follow up on issues. He comes across as a mindful person. He is responsive, and I really enjoy working with him. I wish Abbas all the very best in his career.RegardsCheng
Wei · 14 October 2024
Agent replied · 26 October 2024
Hi Cheng, thank you for sharing a five star rating here. We're very pleased to hear your property management service expectations are being exceeded. Abbas and all of the property management team are very pleased to see this. We appreciate your continued custom with Benham and Reeves.- Ruth, B&R
★★★★★ 5/5
GoogleGreat experience as tenants so far with Dele, Laura and the team!
Inès · 22 June 2026
Agent replied · 22 August 2026
Hi Ines, it's great to hear you've had such a good service experience with our Hamptead lettings team. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience with Benham and Reeves
I leased my flat in March 2021, with the assistance of Wesley. At that time we were still under covid restrictions. Wesley was understanding and very helpful, my move in went smoothly with no stress.Since then I have renewed lease 3 times. Wesley and Veronica have been on hand each year to assist me and I greatly appreciate their efforts to help me secure a new lease. I have had, on occasion, called the Management Department re. maintenance required, response and organising contractors is fast and efficient. The team in the Leasing and Property Management is highly professional, efficient and delivering a very good service.Sandra Dalton
Sandra · 19 May 2024
Agent replied · 19 June 2024
Hi Sandra, we're very pleased to hear you are having a great service experience renting with us since March 2021 and glad to hear you have found Wesley and Veronica so helpful during this time. We appreciate your custom and for sharing a five star rating here.- Ruth, B&R
★★★★★ 5/5
GoogleI am currently renting from Benham and Reeves and would just like to say a massive thank you to Kayleigh for all her continued support and help as my agent. She is so responsive to anything you need and is always on hand via phone, email or text message. You can tell that she is passionate about what she does and has a genuine care for her tenants. Thank you again Kayleigh!
Hester · 23 September 2024
Agent replied · 23 October 2024
Hi Hester, thanks very much for your wonderfully positive feedback and five star rating shared here. Kayleigh and the team are very pleased to see this. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service by Mr Di Gong and his team
Mr Di Gong and his team did an excellent job in handling our letting and he worked really hard round the clock to ensure that we are able to move in quickly with ease. Joanna assisted with the move-in process and it all went smoothly without any hiccups. They addressed our questions promptly and we felt assured working with them.Would highly recommend them to anyone looking for their next letting/property!
Junhan · 23 October 2024
Agent replied · 26 October 2024
Hi Junhan, thanks very much for sharing a five star rating here Di and Joanna in our lettings and property management team are pleased to see. We're glad we have met your service expectations and the tenancy set up and process has gone smoothly for you. - Ruth, B&R
★★★★★ 5/5
TrustpilotHighly recommend!
These guys really worked hard for me and got the sale done in difficult market conditions. Very good communicators throughout and really helpful.
I tried another estate agent in the area- they were terrible compared to these guys!
Highly recommend using them
Cathryn · 12 October 2026
Agent replied · 12 October 2026
Hi Cathryn, thanks very much for sharing your lovely feedback here which our property sales team are very pleased to see. It has been our pleasure to assist you with the sale. Thanks for your custom,
- Ruth, B&R
★★★★★ 5/5
GoogleChris Cooper and Jeremy in the Benham and Reeves Hampstead sales department provided an excellent service. Their calm approach, coupled with a deep knowledge of the Hampstead market, resulted in a smooth and well organized sales process. Thank you Benham and Reeves. if you need honest advice go see Chris..
Olivia · 15 August 2026
Agent replied · 22 August 2026
Hi Olivia, many thanks for your lovely feedback for our Hampstead Estate Agents. We are all pleased to hear you've had such a great service experience selling your property with Benham and Reeves. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience
We received a very good service with fast communication by Di and Joanna. Everything was clear and assuring throughout the moving process.
YH · 18 March 2026
Agent replied · 11 June 2026
Hi YH, thanks for sharing a five star rating here for the service you've had with Di and Joanna in our lettings team, we are very pleased to hear you've felt so well supported throughout.
- Ruth, B&R
★★★★★ 5/5
TrustpilotBig thanks to the team at B&R
"Big thanks to the team at B&R! You were really helpful and managed to find a tenant super quickly. You also made all the pre-tenancy stuff easy to deal with. Great service!"
S.K · 10 December 2025
Agent replied · 26 December 2025
Hi SK, thank you for sharing a five star rating here, we are thrilled to hear you've been having such a great service experience and that things are working well for you as a Landlord with Benham and Reeves. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 3/5
TrustpilotThe service was good until it came to…
The service was good until it came to the point of payment of my rental amount. I informed the office that I have permission from HMRC not to debit my rental 20% tax as a foreign citizen, because I am doing my self assessment for a long time , and no other agency removed my taxes from my rental amount. I was surprised to receive the funds less 20% taxes. I was told to contact HMRC myself and give them your agency reference number to claim my money back. I believe I should have been told what to do before payment was made, and I should have been given the agency reference in advance, not afterwards. I classify it as non care attitude, to be honest.
Mrs · 8 December 2025
Agent replied · 26 December 2025
Hi Mrs Olaye
HMRC’s Non-Resident Landlord Scheme says we must deduct tax unless they give us permission not to. This was explained in your offer letter.
We told you how to contact HMRC so they could confirm your approval and as soon as we got it, we refunded the monies to you straight away. We are sorry for any inconvenience this caused.
-Emily, B&R
★★★★★ 5/5
TrustpilotGreat Agent Dele: A Last-Minute Lifesaver
I had the pleasure of working with Agent Dele recently, and I must say, the experience exceeded all expectations. After being let down by other agents, Dele stepped in and worked tirelessly to secure a place for me at the last minute. His professionalism, kindness, and unwavering politeness were truly commendable throughout the process.Dele's dedication to ensuring I found the right place, despite the time constraints, was evident from the start. He listened attentively to my requirements and preferences, and he went above and beyond to find options that suited my needs perfectly. His responsiveness and proactive approach were incredibly reassuring, especially during what could have been a stressful time.What stood out most about Dele was his genuine concern for my well-being and satisfaction. He consistently kept me updated on progress, addressed any concerns promptly, and offered valuable insights to aid in my decision-making process. His attention to detail and personalized approach made me feel valued as a client.In addition to his professional expertise, Dele's warmth and kindness made the entire experience pleasant and stress-free. He navigated negotiations with grace and professionalism, ensuring a smooth and successful outcome. I cannot thank him enough for his hard work, dedication, and exceptional service.In conclusion, I wholeheartedly recommend Agent Dele to anyone in need of real estate assistance. He is a true professional who goes above and beyond to deliver outstanding results while maintaining a genuine and personable demeanor. Thank you, Dele, for your invaluable assistance, I am truly grateful for everything you've done.
Chloe · 26 February 2024
Agent replied · 28 February 2024
Thank you Chloe for such kind feedback about the professional and pleasant service you've had from Dele in our lettings team. We are thrilled to see this and your five star rating. Thanks for taking the time to share here and for your custom, it's really appreciated by us all.- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat Manager Dele Lawal
I had the pleasure of working with Dele as my agent, and I cannot recommend him highly enough. From the initial stages to securing a place to live, Dele was nothing short of fantastic. He provided clear guidance throughout the entire process, ensuring that every step was transparent and easy to understand. His professionalism and dedication made the experience seamless, and I am incredibly grateful for his assistance. If you're looking for an agent who is committed to excellence from start to finish, Dele is the one to choose.
Theo · 26 February 2024
Agent replied · 28 February 2024
Hi Theo, thank you very much for telling us of your excellent lettings service experience which Dele and all the team here are thrilled to see. We appreciate you sharing a five star rating and are really glad you've such a great experience with Benham and Reeves.- Ruth, B&R
★★★★★ 5/5
GoogleCyril did a wonderful job managing the sale of our property. He was proactive, professional, and always quick to respond. His advice was invaluable throughout and with friends telling us how hard the market is it was a relief to get the sale done so would happily recommend Benham and Reeves.
Bright · 22 July 2026
Agent replied · 22 August 2026
Hi Bright, thanks very much for sharing a five star rating here which the Hampstead property sales team are very pleased to see. We are glad to hear your service expectations have been exceeded and that we helped make the selling process a pleasant one. It has been our pleasure to assist you.
- Emily, B&R
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