Benham and Reeves Hampstead reviews

★★★★★ 5/5

Trustpilot

Benham & Reeves - Great property management

I had an excellent experience with Kayleigh Weston throughout my tenancy. From the very beginning of the onboarding process through to my departure, she was consistently professional, responsive, supportive, and genuinely empathetic. Kayleigh always explained every process clearly, provided timely advice, and made sure I knew exactly what was required at each stage. Any questions or issues I had were handled promptly and efficiently, giving me confidence that everything was being managed properly. Her communication was always courteous, proactive, and reliable, which made what can often be a stressful experience feel straightforward and well organised. I truly appreciated her dedication and willingness to help whenever needed. Thank you, Kayleigh, for your outstanding support throughout my tenancy. Your professionalism and customer care made a real difference, and I wouldn't hesitate to recommend you to anyone looking for an exceptional property manager.

Tats · 2 August 2026

★★★★★ 5/5

Trustpilot

Excellent experience

Excellent experience - especially Dinesh and Bell. They were helpful, cooperative, and communicated clearly throughout the entire process. They were always available to answer questions, provided useful guidance, and made the buying process smooth and stress-free. I would highly recommend them to anyone looking for a professional and reliable agent.

Nupura · 20 October 2026

★★★★★ 5/5

Trustpilot

Great value Estate Agency team

The Estate Agent team, Roman and Tommy helped successfully sell our 2 bedroom apartment in Kew Bridge and were excellent in communication and decision making all the way through the process, which was made more complicated by the residential development going through a freehold transfer project during the same period. Very patient and exercising good judgement throughout, we very much appreciated input and support of the Benham and Reeves team.

Mr · 15 September 2026

★★★★★ 5/5

Trustpilot

Professional and Reliable Property Management Service

I have been with Benham & Reeves for many years, and I’ve always been very satisfied with their service. They manage my property professionally and efficiently, making the whole process hassle-free for me. What I appreciate most is that they are very responsible and thorough in handling matters, and they always keep me well informed. I can trust them to take care of my property properly, which gives me great peace of mind.

Caysin · 21 August 2026

★★★★★ 5/5

Trustpilot

Ivy and Rosie were very helpful and we…

Ivy and Rosie were very helpful and we found an apartment we love thanks to their professionalism!

Karl · 9 October 2026

★★★★★ 5/5

Trustpilot

Kayleigh Weston

Kayleigh has been especially helpful throughout my tenancy and has also assisted me as I moved out of the property.

Ian · 18 September 2026

★★★★★ 5/5

Trustpilot

Very quick response rate

Very quick response rate, and very helpful with any questions and concerns Kayleigh was especially helpful and always happy to help and responds quickly.

Anna · 14 August 2026

★★★★★ 4/5

Trustpilot

The staff were helpful

The staff were helpful, however, one of them was very mean with me and my husband while speaking on the phone. I sent them my tenancy agreement which was just a piece of paper because I used to live in a single room. And she started saying that the tenancy agreement that I sent very “strange”, I was trying to explain but she kept saying same thing with same manner. Also she did the same with my husband. Overall, the others were very kind and helpful.

Selma · 19 June 2026

★★★★★ 5/5

Trustpilot

Simply the best

Our agent Gloria is the professional par excellence. She responds to queries swiftly, solves problems steadily and delivers peace of mind smoothly. The best, simply.

Andrew · 4 August 2026

★★★★★ 5/5

Trustpilot

Best letting agent

Best letting agent! Our contact Iveta Visnyeiova has been super responsive, helpful and service minded in securing and organizing our tenancy and also dealing with maintenance and other follow ups.

Happy · 19 May 2026

★★★★★ 1/5

Trustpilot

Incompetent, dishonest, and disgraceful service

If I could give zero stars, I would. My experience with Benham & Reeves, particularly Max Qian, has been an absolute disaster, marked by incompetence, dishonesty, and complete disregard for tenants' well-being.During my tenancy, I encountered a faulty toilet which began producing an overspill. When I contacted Benham & Reeves initially, I received an out-of-office response containing incorrect emergency contact details. Left with no alternative, I hired my own plumber, only for Benham & Reeves to refuse to cover the costs of the repair. It was later determined that the issue was due to the stack pipe, a structural problem that had nothing to do with me. Despite this, they took no accountability. Over the course of around a month, the situation worsened, leaving my only toilet - at one point - unusable for an entire weekend, forcing me to use the pub across the road.Upon checking out of the property, they attempted to hit me with a series of spurious charges, including:1. A cracked induction hob, which was confirmed by my removal team to have been undamaged when I left.2. Smears and marks caused by one of their approved contractors.3. Minor marks on the walls, for which they only provided close-up images, refusing to supply measurements or context to gauge their actual size or significance.4. Steam-cleaning issues, despite the fact that I used their recommended cleaners, who were instructed to steam-clean these items.While they eventually conceded on some of these issues after much back-and-forth, they are still insisting on charging me for marks on the walls that clearly constitute normal wear and tear.This company’s behaviour has been appalling. Their lack of communication, refusal to take responsibility for their failings, and repeated attempts to extort unwarranted costs from me are disgraceful.I cannot emphasise enough, avoid Benham & Reeves at all costs. Their ineptitude and underhanded practices will cost you time, money, and endless stress.

JMJ · 19 December 2024

★★★★★ 5/5

Trustpilot

Great service

Both Nick and Thomas took personal interest in the sale of my house. They Managed all the viewings with zero inconvenience to me and followed up with feedback after every visit. Once we had a buyer they have been very proactive with both the buyer and solicitors to bring the sale to a swift conclusion. I have no hesitation in recommending them Great service

Walter · 21 August 2026

★★★★★ 5/5

Trustpilot

We would like to thank Francesca & Team

We would like to thank Francesca Sapiano and her team for helping me manage my property at Embassy Gardens. From the start, Francesca has gone above and beyond in all aspects of their role. Not only is communication prompt and professional, but Francesca consistently answers the phone (much appreciated), providing immediate support and solutions whenever needed. The peace of mind I get from knowing my property is well cared for is invaluable. We are happy to work with such a reliable, responsive, and knowledgeable professional team. Best regards, Dr. T.

Property · 18 November 2024

★★★★★ 5/5

Google

Very happy with this agency. Laura and Dele were very helpful with our tenancy. We would definitely recommend

Lucie · 22 July 2026

★★★★★ 5/5

Google

Over the past year, I have had the pleasure of liaising with Chris in buying my dream flat. It's been one hell of a journey and his endless support, as well as his Colleagues help, has been incredible. I couldn’t have asked for anything else. If you're looking for an informative, supportive, helpful and friendly estate agent then look no further! Thank you again Chris, and those at Benham & Reeves, as I truly could not be more grateful. Best wishes, Flo

Flo · 6 April 2026

★★★★★ 5/5

Trustpilot

Benham has been helping me to find good tenant

Benham has been helping me to find suitable tenant and set an appropriate rental fee that the tenant feels agreeable and I feel satisfied. Each time they find me professional tenants to rent the apartments. Thank you letting agent Dele Laeal to deal with the new tenant for me. I feel happy to have a good tenant. Thanks. Benham also look after the apartment utilities and perform inspections of the apartment to allow the tenant feels comfortable to live there. Thanks again too.

Paul · 30 March 2026

★★★★★ 1/5

Trustpilot

Benham and Reeves were awful and it was…

Benham and Reeves were awful and it was a horrible experience dealing with the property management team and nothing was ever dealt with correctly. I WOULD NEVER USE THEM AGAIN. OR RECOMMEND THEM Katrina was my property manager and she was unprofessional and not helpful and they still have not returned my deposit after 5 weeks when the Landlord gave instruction to return it immediately It's now 5 weeks and she has still got my money.Often I had to pay for problems in the flat to be resolved myself and they never send the real tradesmen.

Carlo · 29 September 2024

★★★★★ 5/5

Google

I wanted to take a moment to express my heartfelt appreciation for my property manager Ms Kayleigh Weston (MARLA) for her unwavering dedication and hard work over the past year in resolving the dispute between myself and my tenant regarding the deposit. Kayleigh is professionalism and commitment to finding a fair resolution have not gone unnoticed. She navigated the complexities of the situation with patience and expertise, ensuring that both parties felt heard and respected. Her regular updates and proactive communication made a significant difference during a challenging time. Thank you for your persistence and for going above and beyond. I truly value her efforts and am grateful to have her as my estate agent. Regards , Kathy

Howard · 23 September 2024

★★★★★ 5/5

Google

I have been renting through Benham and Reeves for a while now at Beaufort park, and I can confidently say that one of the best aspects of my experience has been the exceptional service provided by our property manager, Kayleigh. She is incredibly professional, always dealing with any issues or queries promptly and with great respect. What truly sets her apart is her ability to make you feel completely at ease, no problem ever feels like a problem when Kayleigh is on the case. Her reassuring presence and efficiency are part of the reason I thoroughly enjoy renting through this estate agent! And will recommend all my fellow colleagues to rent from Benham and reeves

Sammy · 23 September 2024

★★★★★ 5/5

Trustpilot

Kayleigh Weston

Kayleigh Weston, Property Manager: she works swiftly, always willing to do the extra miles to help, to explain and she also helps to check the information properly. She seems very close to you although distance in range as I can feel her personal closeness with her client. She’s also willing to be involved with another department to ensure that her clients get the full support they need. Thank you Kayleigh and you’ve been wonderful assisting with the sales of my apartment, otherwise I’ll be quite lost to follow up on information that we’ve to work on. Hope all goes well and I’m happy to give her more positive feedback if and when needed.

Suzan · 18 September 2024

★★★★★ 1/5

Trustpilot

£3000 deposit not returned

60 days after vacating and not a penny of our deposit has been returned not even the undisputed portion. We were model tenants with no issues throughout our tenancy, yet Benham & Reeves are withholding our entire deposit over normal wear and tear and an unissued third-party gas bill they admit they cannot control. Formal legal notice has now been issued. Tenants: know your rights under the Tenancy Deposit Scheme before renting through them.

Sanjyukta · 28 April 2026

★★★★★ 5/5

Trustpilot

Our letting experience with Benham & Reeves

We had a superior service from Benham & Reeves.. We have 2 beds flat at newly build Chelsea Botanica. Our agent is Roland Howell, he is very professional and understood our needs & expectations. He is very responsive and top of his business with all the details. He found a tenant in couple days which totally aligned what we asked for.. I truly suggest Benham & Reeves to all my friends..

Vuslat · 20 May 2026

★★★★★ 5/5

Trustpilot

Excellent agent and services

Penny has been extremely punctual and helpful. Not only did she respond quickly, she also tried her best to accommodate our special needs, including meeting at inconvenient time periods to suit our time schedules, and providing useful advices on refurbishments and other utilities. Furthermore, she was very responsible as she helped pressing the solicitors to complete the transaction on time. Overall she has offered great assistance to us, and we would like to thank her for all the work she has done.

Nathan · 7 September 2024

★★★★★ 5/5

Google

I was renting through Benham & Reeves and I’d like to thank Kayleigh in particular for all of her support over the last few years. Having worked with many agents previously, I can honestly say that Kayleigh is absolutely brilliant at what she does. Her genuine care and dedication is very much appreciated and it’s been an absolute pleasure having her as my agent. The renting process can be daunting and stressful, especially when moving out - Kayleigh has made the entire process so much easier and enjoyable. Always responsive and ready to help and I cannot thank her enough!

Shay · 18 August 2024