5/5
Helpful and Professional
Agent replied · 19 June 2024
Hi Hiva, thanks for sharing a five star rating here for our Hampstead estate agents, we're glad you found the service met your needs and our team were helpful and professional. - Ruth, B&R

Trusted Agent profile · Hampstead
★★★★★
689 reviews across 3 platforms
51-53 Heath Street, Hampstead, NW3 6UG
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Hampstead, at 51-53 Heath Street, is rated 4.6 out of 5 across 689 reviews on three platforms, including 263 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
5/5
Helpful and Professional
Hi Hiva, thanks for sharing a five star rating here for our Hampstead estate agents, we're glad you found the service met your needs and our team were helpful and professional. - Ruth, B&R
5/5
A great service and never have any…
A great service and never have any problems.
Thank you Richard, it's great to hear you're happy with the service and never have any problems. This is music to our ears! We appreciate your custom.- Emily, B&R
4/5
Good services provided by Rahim and Anne
Hi Harris, we're pleased to hear you've had such a good service experience with our lettings team, we appreciate your custom. - Ruth, B&R
5/5
Wesley Ramsay has done a good job
Wesley Ramsay has done a good job. Many thanks for the wonderful service!
Thank you Sally, we appreciate you sharing a five star rating here for the service provided by Wesley at our Hammersmith lettings branch. - Emily, B&R
5/5
Smooth process
Jomar has helped me throught it all since the day I arrived. He is a smart, helpful and efficient lad! Thanks alot Jomar
Thanks very much Omar, it's lovely to hear you've had such a good service experience from Jomar at our Canary Wharf branch. We're particularly glad to hear you found him helpful. Thank you for sharing a five star rating too. It's really apprecaited.- Emily, B&R
5/5
I am very pleased with the professional…
I am very pleased with the professional service provided by Abbas Efir. He handled all my queries promptly and followed through well. He has been most responsive and helpful and represents B&R well. Thumbs up, Abbas!
Thanks Annie for the five star rating and for taking the time to review our property management service. Its great to hear you are getting a prompt and efficient service. Kind regards, Emily Taylor, B&R
5/5
A very positive letting experience…
A very positive letting experience dealing with Tanya and Lily. Very helpful and professional approach and felt like a more personal service than many other property agents provide.
Thanks for your highly positive feedback Richard and for sharing your five star rating here with the community. We are glad to hear our service is different to other agents, this is what we strive for so we are very pleased to hear this.- David M, B&R
5/5
Professional team
Rent a studio in Limehouse. Jeffrey, Maria and Francesca are all very helpful to help me settle in. Thanks.
Thanks for your five star rating Kin Yu, our lettings team were glad to hear you've had a good experience renting with us.- Emily, B&R
5/5
They are a very friendly and professional agency. We have been dealing with them for 4+ and they always find effective ways of communicating with us. Highly recommended!
Thanks for rating our Hampstead estate agents with five stars, we really appreciate this feedback and value your long term custom with us. kind regards, Emily Taylor, B&R
1/5
If you are looking to rent a property avoid this agency like the plague.
Hi KZ, sorry to see this but we can't find your name registered on our system and the branch staff dont have any applicants with this name (we checked back 3 months), would you mind sending an email to info@benhams.com with a bit more info about your experience so we can find out what went wrong for you. Thanks. - Emily, B&R
5/5
Dele handled my queries from the start and was extremely professional throughout the process, always responding very promptly to my queries and making our move in stress-free. I would definitely recommend him.PositiveProfessionalism
Thanks for your highly positive review and for telling us about your experience of finding a new rental property with our Hampstead lettings team. We're very pleased to know we helped make it stress-free. kind regards, Emily Taylor, B&R
5/5
They were really helpful and held our hands through the process. I would definitely recommend them to anyone.
Hi Emmanuel, thank you for sharing a five star rating here, we're really glad to hear you found us helpful throughout the process. That's exactly what we all strive for here so thank you for leaving this encouraging feedback. - Emily, B&R
5/5
Hi ewe receive excellent service from everyone, especially Mr. Abbas Efir , Property Management Administrator. Kind Regards, Fares
Hi Fares, thank you very much for sharing a five star rating here, we are very pleased to hear you are happy with the service, particularly from Abbas in our property management team who is very encouraged by this. - Emily, B&R
5/5
I am very impressed with the excellent services I have received from Mr Dele lawal. Very professional and helpful with clear and informative advice. You are a credit to the company. Thank you
Thanks very much for rating our Hampstead lettings service with five stars and for telling us the service was excellent, we're really pleased we met your service expectations. best regards, Emily Taylor, B&R
5/5
Great experience with Krystal and…
Great experience with Krystal and Maria. Prompt and helpful responses throughout the letting process
Hi Rosie, thank you for sharing a five star review here which Krystal and Maria are very pleased to see. We're glad you found the service great and we wish you well in your new home.- Emily, B&R
5/5
We have been using Benham and reeves…
We have been using Benham and reeves for our properties for several years now. They have been very helpful and responsive. I would highly recommend them.
Thanks Christine, we're really pleased to know you find us helpful and responsive. We really value your custom and five star rating shared here.- Emily, B&R
5/5
Professional and friendly staff
Professional and friendly staffVery good communication
Hi Mr Haboubi, we're pleased to hear you've found our staff professional and friendly, these are important attributes we value too. Thank you for your custom.- Emily, B&R
5/5
It was a great easy experience
It was a great easy experience, they helped me with almost everything, and they also gave me a quick answer for all of my questions.
Thank you Turki, our Nine Elms team are very appreciative of your five star service rating. We're pleased to hear you had such an easy experience with us.- Emily, B&R
5/5
Benham & Reeves have always been super professional, highly knowledgeable and a pleasure to deal with. I have absolutely no hesitation in recommending them !!PositiveResponsiveness, Quality, Professionalism, Value
Thanks very much for your five star rating and review, it's great to hear you had the best service experience. Our Hampstead estate agents really appreciate the feedback and are happy to receive your recommendations any time. Kind regards, Emily Taylor, B&R
5/5
Excellent Always BR by Mr. Barrak & Mr. Ahmad, on behalf-Amutha
The service as lending manager and the other related services are really very supportive and continuous.Thanks
Thank you very much for your kind feedback which has been passed on to our Nine Elms lettings & management team, they will be very pleased to see this service appreciation.- Emily, B&R
5/5
Great work
Great work from Shanghai office, always help at the right time.
Thank you Yi, we are are very pleased to hear you are happy with the service and receiving timely help when you need it. - David M, B&R
5/5
Abbie White helped us tremendously in…
Abbie White helped us tremendously in sorting out our new flat and was a pleasure to work with every step of the way.
Thank you Frank for sharing your five star rating here and with the TP community, we really appreciate it. Abbie was thrilled to see this lovely feedback. We wish you well with your tenancy.- Emily, B&R
5/5
Great service with our agent, Jeremy, managing the process diligently from start to finish.
Thank you Garkus, we're thrilled to hear you've had a great experience with us here at Hampstead. Jeremy is very appreciative of your kind words too. - Emily, B&R
5/5
Nick Hubbard
Very professional service being offered especially their prompt action to locate suitable tenant.
Hi Aga, thanks very much for your kind feedback and five star rating. Nick and all the Ealing lettings team are pleased to hear you've found the service professional. Thanks for trusting us with your property.- Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, Hampstead won Gold; Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Surrey Quays won Trusted Agent.