Gascoigne Pees Basingstoke reviews

★★★★★ 1/5

Trustpilot

I strongly recommend staying away from…

I strongly recommend staying away from this agency and group. I cant write enough on how awful their treatments towards some people. If youre not worth their time they will treat you like dirt.

N · 24 July 2026

★★★★★ 5/5

Google

Great service. I would highly recommend Gascoigne Pees Estate Agents. Professional, friendly service that goes above and beyond.

Rohit · 26 March 2026

★★★★★ 5/5

Google

Recently sold my house through Gascoigne Pees, Basingstoke and would highly recommend this agent. The whole team were very professional and worked together to ensure everything went smoothly from start to finish. Special thanks to Martina, Kim and Nic.

Robert · 18 August 2023

★★★★★ 5/5

Google

Would definitely recommend to anyone local for purchasing a house. Massive thanks to Martina, Nic, Prasanna and co for helping us purchase our first property and being helpful every step of the way. Excellent service!

Nessa · 16 November 2023

★★★★★ 1/5

Trustpilot

I vacated a property earlier this year…

I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I  contacted    the landlord immediately  and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t  deal with the money  side of things and he contacted the letting agent immediately, and they assured me they will  refund would be processed within 1, 2 weeks.  However, it almost 2month now , and I have not received the refund, nor have I been provided with any valid reason for the delay despite repeated follow-ups.Anytime I reach out  on call or message to the landlord he doesn’t pick up or return my calls even the letting Agent give excuses …

JENNY · 21 May 2025

★★★★★ 5/5

Google

The team at Gasgoine Pees were great during the sale of our mums property. Sorting all the viewing & keeping us informed. Big thanks to Connor, Kim, Martina & Jim

Charmaine · 15 January 2024

★★★★★ 5/5

Google

I would like to take this opportunity to say an immense thank you to Chandon for her great help with arranging our viewing and the support extended to get our property. She has been so kind , helpful and always very quick to respond to any questions I had and to try and help anyway possible at all times. Chandon and everyone at the office have always been very helpful during these difficult times . It’s quite a stressful process but when your Lettings agent is supportive then half the battle is won. After agreeing for this property I went and viewed another better and a more Beautiful property but due to the helpful , kind and supportive way Chandon dealt with me while I was at work I could not let her down at all Therefore went ahead with the property. This shows the importance and the Efficiency of communication, Support extended which goes a long way . Thank you very much Chandon and your team for your Help and Support !!!

Jinendra · 14 June 2022

★★★★★ 4/5

Trustpilot

Daniel Beckson's Professional Service

Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel

Alan · 26 February 2024

★★★★★ 1/5

Google

I was desperate for a place to rent, about to be homeless. Commuted for 4 hours to get to Basingstoke for my viewing slot. Got there and was told they don't have me booked but they'll try to squeeze me in. Got to the entrance of the building and waited for ages. I saw every person who came in and out the door, not a single one acknowledged me or asked if I was waiting for the viewing. When I called they claimed the agent was there and didn't see anyone so left and I've lost my chance. The absolute worst part was the man on the phone insisted that it meant I wasn't there, no sympathy, no apology. On the verge of tears I walked myself into another nearby letting agency, got a viewing within 15 mins and I'm now happily renting that apartment.

N · 17 September 2023

★★★★★ 5/5

Google

Our experience with Joe has been a breeze. He has gone above and beyond for us. Answering all our questions. And making our move much easier. Thank you Joe.

Jacqui · 4 May 2025

★★★★★ 5/5

Google

Very pleased with the service from the Gascoigne-Pees team. Joseph, our lettings negotiator, was professional, friendly, and kept me informed at every stage. Highly recommend!

Hesam · 26 November 2025

★★★★★ 5/5

Google

Carly and Simon was very helpful highly recommend Gascoigne pees

Ledford · 2 November 2024

★★★★★ 1/5

Trustpilot

Worst property managers EVER

25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.

Stephen · 2 January 2022

★★★★★ 5/5

Google

Joe Rugg was extremely helpful and met us on a bank holiday for our move, all very professional and well done, thanks Joe and rest of GP team

Dan · 25 April 2025

★★★★★ 4/5

Google

Overall a good experience selling through GP...after a rather stressful few months Nic and Martina kept me informed and helped me find a removal company at short notice. Would recommend.

Carolyn · 17 September 2023

★★★★★ 5/5

Google

2 years ago I moved to england and Since we are new in 2 years, I talked to almost most agencies but I have never come across an agency that is as excellent as helpful as Gascoigne-Pees. I got the luck to work with Gascoigne-Pees and also Carly Byrne. I say luck because if you stumble upon Carly Byrne.You are incredibly lucky.She's always listening and doing her best to help you.She'll come back to you on everything and She is very fast in the process.Carly and her agency continue to care with you after the rental process is finished.I would like to thank Carly in this process.5 stars is less for her, I would give you 10 stars or more :):) She is a perfect :) If you want to spend the rental process quickly and smoothly, I recommend working with Gascoigne-Pees especially with Carly :)PositiveResponsiveness, Quality, Professionalism, Value

NGH · 26 October 2021

★★★★★ 5/5

Google

I have recently used Gascoigne-Pees to move into a new place and was helped by a Chandon Bell. Chandon was very quick to reply, very thorough with the contracts and was pivotal in arranging a no deposit option. The system was clear and all details were explained by a very calm and polite Chandon which made this move far less stressful than previous ones. Fully recommend using this estate agency again especially if you are lucky enough to get Chandon supporting your applicationPositiveResponsiveness, Quality, Professionalism

Harry · 26 August 2021

★★★★★ 5/5

Google

I couldn't be happier with the service we have received from Gascoigne-Pees in Basingstoke they have been outstanding! The staff have gone over and above for us to ensure our sale went smoothly and I couldn't recommend them enough, they have been in contact with us from start to finish and kept us informed through each step of the way and today we have exchanged contracts! Thank you Team Basingstoke! One very happy customer :) I just want to say a special thank you to Martina, Andrew and Nic! You are the simply the best! :)PositiveResponsiveness, Quality, Professionalism, Value

Fay · 26 August 2021

★★★★★ 5/5

Google

2 years ago I moved to england and Since we are new in 2 years, I talked to almost most agencies but I have never come across an agency that is as excellent as helpful as Gascoigne-Pees. I got the luck to work with Gascoigne-Pees and also Carly Byrne. I say luck because if you stumble upon Carly Byrne.You are incredibly lucky.She's always listening and doing her best to help you.She'll come back to you on everything and She is very fast in the process.Carly and her agency continue to care with you after the rental process is finished.I would like to thank Carly in this process.5 stars is less for her, I would give you 10 stars or more :):) She is a perfect :) If you want to spend the rental process quickly and smoothly, I recommend working with Gascoigne-Pees especially with Carly :)PositiveResponsiveness, Quality, Professionalism, Value

Nagehan · 14 June 2021

★★★★★ 5/5

Google

I saw this property up to let about a month ago and decided I liked it. I sent an email to Gascoigne-Pees and said could I arrange a viewing. Only 40 minutes later Richard phoned me up and arranged to meet at the address the following afternoon! What a bonus that was, and what a great guy Richard was as well! We got on famously and after showing me the property I decided it was the one for me. Things quickly got into gear and I was extremely fortunate to be working with, what I would describe as as star employee Gemma! Well, what luck I was having! It's all gone very smoothly indeed and I can only put that down to the professional and courteous way I was treated by Richard and Gemma - because with all honesty I hadn't a clue what I needed to do. Thank you very much Gascoigne-Pees ( Richard and Gemma) for making this move easy and a pleasure, for, what can often be a difficult and stress induced process! You're both a credit to the company you work for and an asset as well! Many thanks indeed! If anyone is moving house I hope you get the team I did!! To sum up : no complaints what so ever, courteous, professional and basically what an employer wants from their staff and more!

Neil · 14 June 2021

★★★★★ 1/5

Google

Certainly won't be using Gascoigne-Pees again any time soon. Moved into a rented fully furnished flat and had problems from day 1. It took so long for repairs to get sorted. Had issues with the neighbours and seemed that nothing was being done or even communicated to my landlord despite the police being involved! It took 2 police visits and far too many calls to both Gascoigne-Pees before anyone took me seriously. Took a long time for them to find a new tenant so we could leave. We gave nearly 4 months notice and asked for our agreement to be terminated early, despite this it took 3 for them to find someone to take the flat and would only terminate the agreement when they had found a new tenant. There were so many "viewings" that never happened, many of them weren't even cancelled. On one of them the rep showing the prospective tenants around went to the wrong flat and then moaned because I wasn't in. He also didn't seem to have a clue what came with the flat which was incredibly unprofessional. Luckily in the end our tenancy was terminated a month early because I couldn't tolerate that much longer.

Samantha · 14 June 2021

★★★★★ 5/5

Google

Gascoigne-Pees in Basingstoke made an excellent first impression and lived up to it throughout the time we dealt with them. The agent who valued the house was quick to see its potential and answered all our questions perceptively. Our main contact during the negotiations was on the ball and efficient, making realistic judgements, communicating effectively and always doing what she said she would do. The whole team were friendly, helpful, easy to deal with and well-informed on our sale. I recommend them wholeheartedly.PositiveResponsiveness, Professionalism

Jackie · 14 June 2021

★★★★★ 5/5

Google

I have recently rented through Carly Byrne at the Basingstoke branch. There have been a few snags with the move in as it is a new building and Carly has been extremely helpful and patient with me! I must have emailed her every day and she has been nothing but amazing. Thank you Carly, you are for sure a credit to your team!!

Immithewitch15 · 14 June 2023

★★★★★ 5/5

Trustpilot

Ben Calder - Rentals

From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!

Paula · 3 July 2023