Trusted Agent profile · Basingstoke
★★★★★
487 reviews across 2 platforms
35 Winchester Street, Basingstoke, RG21 7EE
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in Basingstoke, at 35 Winchester Street, is rated 4.3 out of 5 across 487 reviews on two platforms, including 399 Google reviews rated 4.6.
Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
5/5
GoogleWe’ve had a great experience with Gascoigne pees. Carly Byrne was helping us find a property and she did an excellent job. The process was quick and easy and we would definitely recommend using her if you are looking for a rental.
Thank you Adrianna for your great review.
5/5
GoogleThe estate agent was friendly and was happy to explain everything to me
Thanks Shane, we look forward to helping further
1/5
TrustpilotI will keep this short
I will keep this short "BEWARE" There is a reason this company gets such poor reviews. They have very poor or no ethics and constantly tell you Lies. YOU HAVE BEEN WARNED
1/5
GoogleI am extremely disappointed with this agency’s lack of transparency and professionalism. They made adjustments quietly, leaving me to discover the increase on my own. This kind of practice feels untrustworthy. If you’re considering using this agency to manage your property, be cautious and make sure to monitor your statements carefully. I cannot recommend them based on my experience.
Thank you for sharing your feedback. We're genuinely sorry to hear about your experience and understand how frustrating it must have been to encounter unexpected changes without clear communication. Transparency and professionalism are values we take seriously, and it's clear we fell short in this instance. We’re currently reviewing our internal processes to ensure that all adjustments are communicated promptly and clearly to our clients moving forward. We appreciate your honesty and hope you'll consider reaching out directly so we can better understand the situation and work toward a resolution. Your insights help us improve, and we’re committed to doing better.
5/5
GooglePerfect service, just got the keys! Couldn't speak high enough about the team. Thank you :)
Thanks so much for your review Stacey. The team hope you are happy in your new home
5/5
GoogleMust say Paul and the the team and the amazing mortage advisers made Our life simple and easy. Paul Efforts were really appreciated and the team went the extra and more for us. Thank you to all.
Thank you Steve for leaving this great review. So pleased that Paul and the team were able to help
5/5
GoogleVery prompt and responsive with everything, made looking for a place easier.
Thank you for taking the time to leave your kind review
5/5
GoogleWe bought our property through Gascoigne pees. They were 100% on top of the buying and selling process. As well as keeping tabs on the whole of the chain, they made sure that everything happened as expected even when there were a couple of 'hic cups 'along the way. Thank you all for your professionalism.
Thank you for leaving this great review Jayne. Really appreciate you taking the time. Delighted it all worked out
5/5
TrustpilotMel went above and beyond
Mel went above and beyond! Honestly, I couldn’t fault her. We had the worst lawyers ever, and she was constantly going back and forth, being incredibly proactive and helpful every step of the way. I highly recommend Mel and her team to anyone looking to sell their propertyI
5/5
GoogleThe Gascoigne Pees lettings team Basingstoke were outstanding in helping me find my next place to live, Carly kept me updated every step of the way. Couldn't of asked for anything more, highly recommend.
Thank you for making the time to leave your great review Matty
5/5
GoogleGood with communication and knows how to deal with clients.I’m absolutely happy
Thank you for your kind review Cynthia
5/5
GoogleWe found a house through Gascoigne-Pees and Kim our dedicated estate agent made us feel very special and comfortable. When we had problems with the exchange of contracts, Nic, the manager, stepped in and sorted it all out so that we finally completed the purchase. We are now in our lovely house and we are very grateful to the whole team from Gascoigne-Pees for all their support and help. We couldn't have done it without you. :-) Thank you very much to all of you. And a very Happy Christmas . Kerstin and Mike
Thanks for the great review Kerstin. It’s a great house we hope you will be happy there and merry Christmas to you both
5/5
GoogleMartina was amazing from the get go! I am a first time buyer, and could not be happier with the property I brought and the customer service received. I would definitely recommend using this company and would suggest asking for Martina, she’s lovely! Will be back in the future! Thank you !!!!
Thank you very much for your kind review Amber. I’m delighted Martina was able to help you and I will be pleased to pass your feedback on. We hope to be able to help you again one day.
5/5
GoogleWe can’t recommend Martina from the Basingstoke branch enough! She has been incredible throughout. Quickly sold our flat, had great knowledge of the local area, excellent communication and she couldn’t do more to help. She ensured all parties were kept up to date and made sure everything ran as smoothly as possible. Highly highly recommend!
Thank you Stephanie for your fantastic review. We really appreciate the positive feedback and will be delighted to share this with Martina
5/5
GoogleReceived a brilliant service from Nic and the team in Basingstoke. They were on top of things from day one and proactive right the way through the process. The team went above and beyond and were very balanced in their views and advice. I can’t recommend them enough thanks Nic, Conor, Jim and Martina.
Thank you very much for your kind review David. We were delighted to be able to help you with your move.
1/5
TrustpilotI find it almost laughable how this…
I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism. My experience with this agency at the end of my tenancy was extremely negative, and one staff member in particular, Freya, made the situation even worse. In my opinion, she spoke to me with absolutely no respect and seemed to think that talking to tenants in a dismissive, condescending manner was acceptable. From my interaction with her, it’s clear she has a lot to learn about how to communicate professionally. Some of the comments she made were completely unnecessary, and honestly, she would benefit from learning when it’s better to keep certain remarks to herself rather than speaking to people the way she did. This kind of attitude is unacceptable in any customer-facing role, and I strongly believe she needs proper customer service training. My overall impression is that she is not equipped to speak with tenants in a respectful or professional way, and that absolutely needs to be addressed. No member of staff has the right to speak to me the way she did. Because of this, I will be taking this complaint further through the appropriate channels, and I will be sharing my experience publicly so other tenants are aware of how they may be treated. This kind of behaviour is unacceptable, and I refuse to let it go unaddressed.
5/5
TrustpilotSarah was great
Sarah was great. Kept me in the loop.
5/5
GoogleExcellent service from Carly throughout the process. Professional, helpful, and always quick to respond.
Thank you for your kind review Tanatswa
1/5
TrustpilotScammed by branch in Basingstoke, avoid them
These agents in Basingstoke pressured me into making a holding deposit after seeing a property that I was interested in. I provided all the details for reference checks. They later came back telling me that my employers declined giving a reference until my probation is ended which is no fault of mine. I have contacted my employers personally on more than one occasion to get this sorted out, but was not successful. This agency contacted me requesting for a guarantor and as a foreigner, I could not provide the needed guarantor (UK home owner with £44k annual salary). The next few hours, the property was back on the market without saying anything to me about my holding deposit. When I contacted them, they told me I have provided false and misleading information (failed reference checks) which was very shocking to me. Avoid them at all cost.
5/5
GoogleWhilst I’m still in the process of property searching, I’m finding it stress-free thanks to the ongoing support from Paige. She keenly listens to our search requirements and proactively shares and arranges viewings of properties matching …
Thank you Samson for your great review of Paige. So nice to hear when our efforts are appreciated
5/5
GoogleWe recently sold our property via Gascoigne Pees and can’t recommend them enough. We managed to get it sold before the for sale sign went up and at full asking price! Nic, Kim and the team could not do enough to help and i would highly recommend!
Thank you for your kind review Dan. We were delighted to help you with your move.
5/5
GoogleJoe provided me a very comfortable and helpful experience during my search for a new place. He communicated with me promptly and provided me with useful information when needed. Would highly recommend.
Thank you for review for Joe, Bara
5/5
GoogleTotally would recommend people to deal with Gascoigne-Pees. Especially Carly. Everything went well and smooth. And if there any problems I would definitely contact her. Superb service
Thanks Adam for this great feedback about Carly. Delighted to hear it
5/5
GoogleHello I have good experience wiyh Gascoigne-Pees Estate agents specially Paige Pout she is very lovely person. She has very good understanding skills to fulfil our requirements. I really appreciate their efforts and guidance. I recommend everyone who is looking for property for rent in Basingstoke. Thank you
Thank you for your lovely review on Paige, this comment is really appreciated
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