Trusted Agent profile · Basingstoke

Gascoigne Pees Basingstoke reviews

4.3

★★★★★ Great

490 reviews across 2 platforms

35 Winchester Street, Basingstoke, RG21 7EE

Part of Gascoigne Pees, see every office.

Gascoigne Pees's office in Basingstoke, at 35 Winchester Street, is rated 4.3 out of 5 across 490 reviews on two platforms, including 399 Google reviews rated 4.6.

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4.6 / 5

399

Reviews on Google

This office

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91

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great Estate Agent

This company have been absolutely brilliant in selling my flat. They could not have done more, especially Paul Hakewell.

Paul · 15 October 2026

5/5

Google

Nic, Kim and the team at Gascoigne Pees were absolutely fantastic when I was the buyer and later the seller of a property. They kept me fully informed during the whole process, helped push things along and managed both buyers and sellers effectively and helped get everything over the line in a short time frame. They made the whole process as stress free as it possibly could be. Thanks so much!

Craig · 14 May 2024

Agent replied · 13 June 2024

Thank you for your fantastic review Craig. We were delighted to work with you again.

5/5

Google

I would highly recommend the Gascoigne-Pees Sales team. My contacts were Nic Austen & Kim Abrahams. Nic went above & beyond many times during the process to facilitate the sale. Kim was always very helpful & efficient in dealing with the issues that got raised. Very happy with their excellent customer service. I would defintely go to them if I had another property to sell. Thank you Nic & Kim.

Diana · 14 May 2024

Agent replied · 13 June 2024

Thank you for your kind review Diana. We were delighted to help.

5/5

Google

I had a great experience with Gascoigne Estate Agents, all thanks to Paige for a wonderful customer service! She was professional, responsive, and supportive throughout the rental process.

Deladem · 29 October 2025

Agent replied · 12 November 2025

Thanks for the lovely feedback on Paige, Deladem

5/5

Google

Recently sold our property with Gascoigne- Pees. Throughout the whole process they were very helpful from first meeting with Jim who came to view our property, then Martina who held some of the viewings. They were always very friendly and helpful when contacted and gave good advice. Nic was always especially helpful and always tried his best to give us information regarding the progression of our sale, talking with the other agents and solicitors involved and he would always keep us up to date and well informed. Would highly recommend this company.

Pc · 18 August 2023

Agent replied · 13 June 2024

Thank you for the great review and kind words

5/5

Google

The whole team at GP were fantastic from start to finish when selling my Nans house. I know it was a big team effort from everyone involved but I would like to especially thank Martina who really went above and beyond with keeping my me updated at any sign of movement and chasing up the solicitors this really helped me keep my nans mind at ease. Really made a stressful time so much easier and couldn’t fault them at all!

Connor · 19 July 2023

Agent replied · 13 June 2024

Thanks Connor, really appreciate your great review

5/5

Google

Recently had a great lettings experience from start to finish with Gascgoine Pees - from the outset our lettings agent Joe Rugg was extremely responsive, ensuring we were kept up to date regularly where as in the past we’ve had agents who done anything but. Seemed to understand it was peoples lives and homes being dealt with, not just numbers. Made the whole process extremely easy and stress free. Highly recommend.

Perrie · 13 June 2025

5/5

Google

Joe was absolutely excellent from start to finish. From the day we viewed the property, he was incredibly helpful and supportive. He patiently answered all my questions and never once made me feel like I was asking too much, he always took …

Gayathri · 16 February 2026

4/5

Google

The process was smooth from the onset, the agent assigned to me was helpful enough. Many thanks to Paige Prout

Jeffta · 26 November 2025

Agent replied · 26 December 2025

Thank you for taking the time to leave this review Jeffta

5/5

Google

Great service to find our new rental property and help getting everything sorted to move in. Thank you Joe, what a ⭐️

Leo · 22 October 2025

Agent replied · 12 November 2025

Thanks for your great review Leo and we appreciate your feedback on Joe

5/5

Google

Joe Rugg deserves more than 5 star! We’re very grateful for his kindness and support. He made our whole moving process so smooth and stress free. So lucky to have him assist us and he’s truly a great asset to your company. Thank you again for making our move such a positive experience! Highly recommend

Joli · 10 October 2026

5/5

Google

Great experience Nic was the voice of reason and calm just what we needed! Everything from start to finish went well and our cottage sold in days. Everyone in the team were extremely friendly and helpful and it felt like nothing was too much trouble. Nic even offered us advice on our move.

Jenny · 18 August 2024

Agent replied · 25 August 2024

Thank you for your kind review Jenny. We were pleased to help and we hope the rest of your move goes smoothly

5/5

Google

From the moment I clicked to state that I was interested in a property, the process was effortless. This was largely due to Paige's exceptional customer service and professionalism. Paige is an excellent ambassador for the business.

Andrew · 16 February 2026

5/5

Google

A wounderful experience with Gascoigne pees. Miss Amy Hart was helpful in finding us the property and she did an excellent job and customer services was brillant. The process was pretty quick and easy. We would for sure recommend using her if you are looking for a rental.

Sreecharan · 18 October 2024

Agent replied · 25 October 2024

Thank you for taking the time to leave this review. We are delighted to have been able to help

5/5

Google

Again Gascoigne-Pees in Basingstoke have gone above and beyond. Harj has helped me every step of the way dealing with a situation where complaints and obstructions were put in the way of solving perceived problems. Harj and the whole team were calm and efficient and I could not recommend them highly enough.

Elizabeth · 16 February 2026

Agent replied · 16 April 2026

Thank you Elizabeth for this fantastic review. I am so pleased you took the time to leave it and delighted to hear of Harj’s help.

5/5

Google

Massive shout out to Gascoigne-Pees, in particular, Martina for being just the absolute star she is! For a first time buyer, the process can be very daunting but Martina made everything super clear and just been on it with everything and having her wide network certainly helps speed things along too! Would highly recommend the team regardless as to whether you’re a buyer or a seller.

Harrison · 17 September 2023

Agent replied · 13 June 2024

Thank you very much for your great review. We really appreciate such positive feedback

5/5

Google

We began looking for a property on Tuesday and by Thursday Simon Swanson had found us the perfect property and shown us around. Kayleigh Rogerson has been fantastic on the admin side. All paperwork is completed and deposit paid. All in 2 days!! What an incredible service! Can't recommend Gasgoign-Pees enough. We have had amazing communication throughout and now we can't wait to move in :)

Jason · 17 September 2023

Agent replied · 13 June 2024

Thank you for your fantastic review Jason

5/5

Google

Recently purchased a house through the Basingstoke branch. The selling agent Martina was very helpful and couldn’t do more to make the process simple and easy. Great communication, helped to move things a long and got the job done under very tight timeframes. Thank you for all your help, if we ever sell or look to buy another house we would happily engage Martina and the team again.

Danny · 19 July 2023

Agent replied · 23 November 2024

Thank you for your great review. I am delighted to hear how pleased you were with Martina

5/5

Google

Joe had been amazing and he was able to help me out with the rental property. Exceptionally professional services

Taha · 27 September 2026

Agent replied · 11 October 2026

Delighted to hear this Taha. Thank you for your review

1/5

Trustpilot

Warning - avoid this company at all costs!!

Tom is extremely unprofessional and dishonest. We accepted an offer back in May from a buyer on the basis that the buyer was a cash purchaser. We were then told in July that this was not the case and he was applying for a mortgage. Only when we were ready to exchange and complete in August the buyers solicitors informed us that the buyer had a related transfer of equity, unbelievable. We were told it could take up to 6 months to sort out. We were very disappointed about being kept in the dark about this so late in the transaction. Had we been privy to this we would not have accepted the offer in the first place.

Neeta · 10 August 2024

4/5

Google

Had a great viewing experience with Paige. All details and options were clearly explained to me for easy decision making.

Samson · 11 September 2026

Agent replied · 11 October 2026

Thanks so much for this feedback Samson

1/5

Google

no issues until moving out when they tried to charge the whole deposit amount for cleaning and redecoration even though the house was cleaned including carpet cleaning and trying to charge £1400 for scuff marks on walls! would definitely avoid! also tried to charge for the same thing twice(7 times!) and one for something that was clearly in the check in report!

Josh · 13 October 2025

Agent replied · 12 November 2025

Thank you for taking the time to share your experience. We're genuinely sorry to hear about the concerns raised regarding your move-out process and deposit deductions. We understand how upsetting it can be to feel charges are unfair or duplicated, and we take these matters seriously. Our aim is always to ensure transparency and fairness in our procedures, and we regret that your experience did not reflect that. We would welcome the opportunity to review the details with you and clarify any discrepancies, especially regarding the check-in report and cleaning charges. Please feel free to contact our team directly so we can look into this further and work toward a resolution. Your feedback helps us improve, and we appreciate you bringing this to our attention.

5/5

Google

Carly, Joe, Paige, Harj and Simon are a great team, always really helpful and friendly

Jade · 8 October 2026

Agent replied · 11 October 2026

Kind of you to say this. Thank you Jade

5/5

Google

Really pleased with the tenancy services at Gascoigne-Pees, the whole process from viewing through to moving in was very smooth and staff were really helpful when we had questions. With special thanks to Carly Byrne, Harjit Sahota and Nataliya.

M · 10 December 2024

Agent replied · 24 December 2024

Thanks for taking the time to leave this great review

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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