Fox and Sons Hampshire reviews

★★★★★ 1/5

Trustpilot

Brighton Lewes Rd branch. Avoid!

Awful. Enthusiastic and charming to get your business then incompetent throughout the whole sale. Weeks without viewings. Phone calls and requests never returned, lack of communication between buyer and myself, Darren was always "on the phone" or "just gone out" when I needed to talk. He even admitted to being lax on requesting important information from my buyers, taking four weeks to get feedback. Staff in office were polite but clueless. I eventually had to be my own estate agent to get my sale through by acquiring my buyers number and working with them and solicitors. Only interested in money..

Caroline · 1 February 2020

★★★★★ 2/5

Trustpilot

Fox and Sons, Bognor Regis

Fox and Sons, Bognor Regis are just not up to the jobThey are full of promises to sell your property within 6 weeks etc but once you have signed the four month contract the reality is they probably aren’t up to selling your property and you can’t get out of the contract.I lost confidence in them after a series of let downs. A sale fell through, communication was slow and inadequate. Following an offer being withdrawn, a number of days went by before my details appeared correctly online without showing sold STC. I often had to chase queries not responded to, viewing feedback and offer negotiations which I believe were not handled efficiently. Viewings got cancelled, and for some that did take place I received no feedback at all. A friend emailed them asking for details and a viewing and they responded with no offer of a viewing, and neither did they chase it up. Marketing was poor, and photos and presentation very amateur. I even had to ask them to use some of my photos instead of theirs and I rewrote the property details for them. I contacted the Area Director twice to express my disappointment and dissatisfaction, and requested I be released from their contract so I could try another estate agent and have a better chance to sell. This was refused. Needless to say, Fox and Sons did not sell my property.

Jo · 3 September 2019

★★★★★ 5/5

Google

Adam at Eastleigh Branch was very helpful and professional when dealing with our son and his partners mortgage. He was very reassuring as they are First Time Buyers and kept them informed every step of the way. I would highly recommend Adam. Josh who sold the property to our son, is a very pleasant guy who was not at all pushy in any way, and made our son very comfortable looking around the property, I was very impressed with how they worked as a team. Thank you again to all the team involved.

Sam · 28 August 2019

★★★★★ 5/5

Trustpilot

I first found Fox+Sons late one day

I first found Fox+Sons late one day, when I phoned around all the lettings agents in Plymouth. Laura Bradley was the only agent still answering, working late, still open for business and that says it all really. I signed up there and then because I was so impressed. She has a 'can do' attitude to every question, and is well experienced in her job. She has a great team, and they work hard and efficiently to provide a great lettings service.

Caro · 26 August 2019

★★★★★ 1/5

Trustpilot

Pleasant staff but I had a poor…

Pleasant staff but I had a poor experience. They recommend Conveyancing Direct. My file was passed to 4 different solicitors. That led to my purchase falling through and my sale left uncompleted.CD say they're based in Hastings, even the number on the phone is that number. In truth, my solicitors were based in Cardiff.My £1000 deposit was voided when I was gazzumped. F&S refused to get it back. So I did it. At the end, F&S even refused to deliver my spare keys (0.6 miles from their shop). 'We're not a delivery service'. At times they spelt my name wrong and basically failed to neither get the sale nor my prurcase over the line in time. So I stayed put.They distanced themselves from CD and said it wasn't their fault.£2000 out of pocket, no apologies...

Jonathan · 19 August 2019

★★★★★ 2/5

Trustpilot

Quite poor

As a letting agent they were rather greedy in keeping back much of the deposit

Jet · 4 August 2026

★★★★★ 5/5

Trustpilot

Saltash

Kate and Tom in Saltash Branch were amazing. They did everything they could to get me into a property with such short notice. They answered all my questions, not right away as I know they are busy but they always got back to me. Would recommend them to anyone looking for a property in the area.

Gregg · 14 July 2023

★★★★★ 1/5

Trustpilot

Don't use Cornfield Road, BN21

Late last year we used the Eastbourne branch based at 19 Cornfield Road, BN21 to view a property on Wallis Avenue. The property was listed at £240, 000. We are first time buyers. Peter Bushell was the person in charge of handling the offers. We offered the asking price. The pressure that we were put under to use their in house mortgage broker was ridiculous. Take no for an answer. We'd sorted out own mortgage and got a decision in principle. Still the phone calls came. 'We think it'll be really good if you use our mortgage broker.' I wish I had a recording of the conversation Peter and I had. His words were, "Daniel, we've had 12 offers on the property and you're in our top 3. You'll be number 1 if you use our mortgage broker." Is this even allowed? Never say never, but I will never sell a property, buy a property, rent a property using Fox & Sons.

DL · 1 April 2019

★★★★★ 5/5

Trustpilot

Leah was very professional

Leah was very professional. She took time to explain her role and approach towards selling houses when she showed us round a property.So when asked to value my flat, she was honest and clear in her appraisal.

Tim · 5 August 2024

★★★★★ 2/5

Trustpilot

Deposit hasn’t been refunded.

I sent a deposit for a property to secure it however the landlord went with someone else. That’s fine, it happens. I Was told I would have a refund in full of my deposit £415.

Elliot · 2 March 2026

★★★★★ 1/5

Trustpilot

Fox and Sons are the most incompetent…

Fox and Sons are the most incompetent letting agents in Brighton. There is a reason there is so many one star reviews on google, mostly from tenants. They care about the rich landlords, NOT the tenants. They allowed tenants to move into a property WITHOUT ensuring they had paid a deposit which is just one of the many errors made which led to a tenancy from absolute hell and a loss of £2,000. This is due to their absolute lack of care which is made worse by their extortionate fees. A word which comes up again and again in all of the 1 star reviews, INCOMPETENCE. They do not care about giving a good service let alone one that their clients deserve. Nearly half of their reviews are 1 star and this speaks volumes.

Georgia · 7 December 2018

★★★★★ 1/5

Trustpilot

Unfortunately this estate agents harass…

Unfortunately this estate agents harass you if they get sniff of your either wishing to sell or rent your house.. got knows how they know. If you go on the market with another agent, they will cold call at your door to steal the business. We were considering renting our house unless we got the right price at selling (selling through local fab Exp agent in Salisbury, Adam Budd).. I don't know how F&S caught wind of this potential renting plan but they harassed me with calls and even turned up at my front door. Unbelievably unprofessional company who lie, cheat and cold-call to get a sale. Bad reputation.

Sarah · 17 October 2024

★★★★★ 5/5

Trustpilot

Kemp Town branch

I can only judge Fox and Sons Kemp Town based on my own experiences of buying a property through them and then letting it.And they have proved to be excellent in both cases. Ed showed me the property and Mike helped me finance it. No unnecessary tooing and froing and the process was smooth.Renting the property was equally easy. It was rented with a month at the price they suggested it should go for. Jenna and her team have proved helpful with deliveries and suggesting builders too.All in all I'm very pleased so far.

Toby · 30 July 2018

★★★★★ 1/5

Trustpilot

The Ultimate Do-It-Yourself Estate Agency Experience

(Would give zero stars if I could, but one star for actually answering the phone that one time).

Ryan · 30 June 2026

★★★★★ 5/5

Trustpilot

Great job in difficult circumstances

Thank you to Carly and Kayleigh at the Eastleigh branch. The price evaluation was spot on and they got us exactly what we were looking for amidst Brexit. The house sale went through 2 weeks before our mortgage term expired and we started paying higher mortgage rates. They were also fantastic at working between myself and my ex to ensure things progressed and we were both kept up to date even once the Coronavirus lockdown began.

Charlotte · 3 April 2020

★★★★★ 5/5

Trustpilot

Thank you Taila for all your hard work…

Thank you Taila for all your hard work dealing with an anxious landlady. Despite failing boilers, issues with the windows and guarantors you got it over the line. Thank for your help PJ

Pip · 13 September 2024

★★★★★ 1/5

Trustpilot

Staff terrible at communicating…

Staff terrible at communicating resulting in huge bills. misinforming throughout the renting process about insurance policies which are a scam resulting in surprise charges. We rented a property and was told to not worry about normal wear and tear for example paint coming off in kitchen due to not being fit for purpose as not washable/ oil based (so unhygienic!). When raised to them in inspection they said it’s been kept very well and will be fine because we have insurance and we get hit with a £450 bill to repaint the whole property and ceilings and all woodwork….. This is despite us already paying £250 for the insurance in the first place which they told us covers things like normal wear and tear and explicitly told us painting would be covered and ‘not to worry!’Due to bad communication even had a house viewing at our property that they expect to come to any time and an hour after the agreed slot without just dropping a quick text or call and forced entry into the property when I was recovering from a surgery and explicitly told them not to enter without someone present to let them in. Overall terrible experience the agent can make a huge difference on your experience renting, ultimately the bad communication and lack of clarity and transparency resulted in surprise bills.

Shannon · 28 September 2024

★★★★★ 5/5

Trustpilot

Steve and his team at Eastbourne have…

Steve and his team at Eastbourne have been AMAZING!! Highly professional, diligent, energetic, hard-working and passionate about everything they do. We felt totally supported through a challenging sale process impacted by Covid and Brexit (including a sale falling through last minute!), yet they kept our spirits up and emerged victorious!! Best estate agents we've ever had the pleasure to deal with BY A MILE. Thoroughly recommended for going above and beyond. FIVE STARS!! *****

Lisa · 12 October 2020

★★★★★ 5/5

Trustpilot

Right from the initial viewing Toby and…

Right from the initial viewing Toby and his team acted professionally and helped our purchase go as smoothly as possible, highly recommended and would definitely use again.

LEWIS · 9 December 2024

★★★★★ 1/5

Trustpilot

useless, data protection breach, be carful with your banking information.

I originally let a property with them last year through the st.budeaux office. They was very friendly and welcoming at first. On the day I had to pick my keys for the property, I was taken up stairs to be sold contents insurance. The sales man was good and I decided that it was a smart move.All was well up until last month. My landlord phoned me and accused me of fraud! He said he had noticed a payment leaving his account every month for insurance in my name! I said I don't have a clue what you are talking about, I bought insurance from fox and sons and it was all done with my details.Following a confusing conversation with my landlord, I phoned up fox and sons to find out they accidentally put the land lords banking details through instead of mine and they were "sorry". After moving past what can only at best be described as a blatant breach of data protection and sloppy work, I phoned up last week to get a signed copy of my tenancy agreement emailed over to me. After not receiving anything for the whole week I decided to phone up again. To my surprise they sent the email I have requested not to me but to my landlord! After explaining to the lettings manager that every incounter I have had with them has been met with huge mistakes I proceeded to ask him if thier whole team is comprised with useless muppets or if it was just him? Instead of answering the question he hung up the phone, could you believe it.After calling no him straight back he angrily told me he didn't like my tone and will hang up again if I continued to complain. Now with a chip on his shoulder he informed me that he has sent the email again. This was two hours ago and I still haven't revived anything. This has been my experience with fox and sons. Substandard at best.

Toby · 24 July 2017

★★★★★ 1/5

Trustpilot

The True Cowboys of UK Estate Agents

One word - awful. We bought a house listed with Fox and Sons back in 2006 and between offering and completing all of the staff had left. We should of learnt our lesson but instead we rented a property through them recently which was also painful beyond the 1st month (notably the first month was December which is arguably a quiet month for them anyway). Once they'd been paid the upfront fees all they were interested in was selling the property. Radio silence from the rental contact and pestering from the sales team. To facilitate a sale they even attempted to misrepresent the AST contract terms. Wanting weekly visits for prospective buyers, inferring this was their right within the contract, and when we discussed extending beyond the 6 month fixed period they wanted to amend the contracts to explicitly state this as a right and secure multiple days per week to show prospective buyers around. They couldn't care less about a renters right to private enjoyment of the rental property they are paying for. And surprise surprise, when it came to check-out they applied as much urgency as a tortoise... more than 2 weeks later and we are still at least 1 week away from seeing our deposit returned. I know Dorset is a relaxed county but still..... If we compare them to the Agent that sold our house, which required us to move into rented, you couldn't have two more opposite ends of the scale. Cowboys is a polite way to describe the ineptitude displayed. Lucky for us we didn't need the deposit transferred between rentals but if we did we'd be in trouble so my advice to anyone reading this is to steer well clear of Fox and Sons.

Garry · 15 June 2017

★★★★★ 5/5

Trustpilot

First time buyer experience: Brilliant agents and amazing mortgage advisor

Everyone at the Hove office was an absolute treasure with me. I am a first time buyer and came in with so many requests, questions, worries and everyone was so keen to help!

Nicoletta · 27 February 2026

★★★★★ 2/5

Trustpilot

Poor service from start to finish

I feel compelled to review the above company, especially after a recent dealing with them. Purchased a flat in Southampton just over a year ago. Dealt with Sam Randall. Things were going ok up to the point where i asked for a second viewing to check the working condition of the appliances near to completion time. It took more than 2 email reminders and various phone calls to arrange a second viewing! When we met at the flat, i found the attitude very poor- clearly she didn't want to be there. Upon completion, i travelled 60 miles to their office in Southampton to get the keys, only to find that 1 set of keys was available; the other set (which happened to have the key to the barrier) apparently 'will be dropped off by the seller at some point' - no offer to post the keys given the fact that i live 60 miles away!. So as you guessed, i had to travel to their offices AGAIN to collect the other set of keys. In my opinion (and from experience) this is poor service. It is down to the estate agent to make sure all available keys are in their possession; upon completion the property is legally mine!More recently, i saw a flat being sold through F&S. Called their office on Saturday at 13.08. I was advised that there may be an offer on the property but the operator was not sure. So, she advised that if i leave my name and phone number, one of her colleagues would call on Monday or Tuesday. Well, as you guessed, the call never arrived and had to call the office again today (Friday), at which point i am told that the flat is sold. I wasted 4 days with no viewings!. Soon, i will be selling one of my properties in Southampton and letting 2 others, but F&S will not be on the top of my estate agent list to act on my behalf, surely not with that kind of attitude. Quite a few more Google reviews for this company, should you feel like doing more reading!

Em · 14 October 2016

★★★★★ 1/5

Trustpilot

Terrible

Awfull. Fraudulently signed a disclaimer for me for a tenant that was NOT suitable for the property. When this tenant refused access for a water leak problem the agents took 3 months before they were able to gain access. The agents were absolutely useless and blamed the tenant. The more urgent the problem became the more they procrastinated. My 84 year old neighbour has had damp walls for 2 years now. This cost a lot of money and stress. They worked for the tenant but not the landlord. On top of that the service from the manager Lorna (Hastings) was rude and patronising.

Paul · 3 September 2024