Trusted Agent profile · Hampshire
★★★★★
1,375 reviews across 2 platforms
John Thornycroft Road, Southampton, Hampshire, SO19 9XF
Crest Nicholson's office in Hampshire, at John Thornycroft Road, is rated 4.0 out of 5 across 1,375 reviews on two platforms, including 102 Google reviews rated 3.9.
Every review we hold for the Hampshire office, from every platform, shown as written. First names only.
5/5
TrustpilotAnita @ Potter’s Grange
Anita @ Potter’s Grange was amazing with helping us choose our first home with Crest Nicholson. She was very informative regarding the plans and very reassuring which gave us peace of mind!
Thank you for taking the time to share your experience.
5/5
TrustpilotKatie and Lauren were both fabulous…
Katie and Lauren were both fabulous with us in the lead up to putting a deposit down on our new house. Any questions we’ve had throughout the process they’ve always been on hand to help :)
Thank you for taking the time to share your experience.
5/5
TrustpilotGreat Sales Executive at Ludlow
Georgia was fab when we visited site on Friday 23 August, she answered all of our questions clearly and understood our requirements. Although the development wasn’t right for us, we appreciated her time and the assistance she provided. Had the plot been located elsewhere on the site, we would have definitely reserved - looked to be great build quality, very spacious etc.
2/5
GoogleThink twice and be cautious, their sales are lovely and presented the homes professionally. However once you bought it and transaction completed, customer service will not attend to any aftercare properly and kept accusing you not receiving their or call or responses. Do all responsibility of them not being attended to your new unit defects are the owner’s fault after 1.5 months. This is only personal experience, just for reference.
5/5
TrustpilotFantastic experience at Brightwells…
Fantastic experience at Brightwells Farnham Sally was really helpful and spent a lot of time showing us various flats, she was very understanding with my elderly father. Whole visit was informative and interesting, will hopefully be back to purchase very soon
Thank you for taking the time to share your experience, Sally will be delighted to hear your comments.
5/5
TrustpilotProfessional and informative
Martin was very professional whilst also being friendly and not overly ‘sales-y’. He listened to our requirements. Gave us the information we needed and suggested several options. Also followed up afterwards.The 3D model of the development in the Marketing Suite is very helpful.
Thank you for taking the time to share your experience.
5/5
TrustpilotWe now own a beautiful home thx to Sophia
Sophia helped us get a great deal on our new home. She presented us a beautiful home and pushed our solicitors to a nice quick exchange and completion (approx 15 weeks - that fast when it comes to buying houses). Sophia is really down to earth and made the whole process a lot less stressful than it could've been. We totally recommend.
Thank you for taking the time to leave a review. It's great to know that Sofia provided such a positive home-buying experience for you.
5/5
TrustpilotMartin was pleasant
Martin was pleasant, helpful and well-informed. The site was safe and tidy for our visit. Martin was able to provide all the information we needed and gave us a comprehensive tour of the building.
Thank you for taking the time to share your experience, Martin will be delighted to hear your comments.
2/5
TrustpilotVery disappointed that Crest has not…
Very disappointed that Crest has not taken responsibility for finishing the road off at the entrance to our development. We moved to the Iron Stone Place development in Bodicot three years ago and despite much communication they have evaded responsibility for finishing the road at the entrance to our development. They keep passing the buck back and forwards to others such as the council. This should have been discussed and agreed prior to building. Wouldn’t buy from crest again because if this which is a pity to have this review over something they should step up to. Says a lot about the company
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotReservation with Crest
Choosing a property to buy can be stressful, however it has not been thanks to Louise and Ali who provided an excellent service at our recent visits at Crest. The new Sales Office at The Elm is very spacious and has been a pleasant location for the reservation procedure.
Thanks for your review, Louise and Ali will be thrilled to hear your comments.
5/5
TrustpilotOverall experience most rewarding
An easy process to make an appointment. Sales suite comfortable & relaxing. Sales Executive friendly, helpful & explained site situation, exchange & other interested areas of sale. Walked with us to show Maissonette. Very impressed with size & layout. Overall experience very rewarding & pleasant experience
Good morning Susan, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
5/5
TrustpilotAt Cringleford Heights
At Cringleford Heights, the sales team is very friendly and knowledgeable of the local area. They are very helpful at getting you in the know with relevant information, and take pride in the quality of their work
Good afternoon Oli, thank you for taking the time to share your feedback. We are happy to hear that you have had such a positive experience with the team at Cringleford Heights, they will be delighted to hear your comments.
5/5
TrustpilotFantastic experience
Fantastic experience. Lesley at Claybourne is so helpful, efficient and professional. After divorcing, now having to look after myself for the first time again in 15 years and wondering how to organise my internet etc. Lesley put me at ease and explained everything without me having to ask. I do not have to worry and feel in good hands. Thank you.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Chiltern team.
5/5
TrustpilotA worthwhile visit
Esther was very well informed about each property type and the site in general. My main concern is the Heathrow flight path but I am sold by the Crest Concept.
Thank you for taking the time to share your experience.
5/5
TrustpilotExceptionally professional service and…
Exceptionally professional service and highly knowledgeable individual. Kelli was very helpful and gave us a through experience of the houses available to us. Thank you for making so much sense.
Thank you for taking the time to share your experience.
5/5
TrustpilotLooking to buy our first home and…
Looking to buy our first home and Rebecca Eaton has been our superwoman throughout it all so far! She just has exceptional customer service, so much time and patience and is such a honest and lovely person! Rebecca is definitely a big asset to your company!
Thank you for taking the time to share your experience, Rebecca will be delighted to hear your comments.
1/5
TrustpilotWorst customer service I have ever had…
Worst customer service I have ever had to deal with. Once you have purchased they do not give a frank please think twice and ensure you have a new build home service completed before you sign any move-in paperwork. Still waiting for our poorly fitted kitchen which we upgraded to be fixed, the roof not fixed, and the driveway poorly installed. They just do not respond to us anymore. We are going to sue and speak with the new builds insurance.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotLia is a very lovely and professional…
Lia is a very lovely and professional person to deal with. Very helpful in every way. Could not be happier with her service Well done crest Nicholson. Amazing Thanx again
Thank you for taking the time to share your experience.
5/5
TrustpilotSally was super helpful in your…
Sally was super helpful in your Brightwell development & really tried to secure a deal. Sadly my daughter is @£20k a drift from being able to proceed at the moment but if circumstances change will be back in touch!
Thank you for taking the time to share your experience.
5/5
TrustpilotJosh was fantastic as showing us round…
Josh was fantastic as showing us round today, he answered all our questions and didn't rush anything which we really appreciated. He was professional and knowledgeable of the local area too which was so helpful. Great service, very impressed with the Henley development.
Thank you for taking the time to share your experience, Josh will be delighted to hear your comments.
5/5
TrustpilotHenley Gate
Sam at Henley Gate was very helpful throughout, her customer service was very good and was always happy to answer any queries that came up. Once reserved on a property we were shown all of the drawings for the plot with everything explained and run through step by step. This made the process very easy and much less daunting.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
5/5
TrustpilotFuller's Grove - East Challow
We purchased a house on the Fuller's Grove estate with Crest Nicholson after they bought our previous house from us in part exchange. We can honestly say they were excellent to deal with and the process was smooth and efficient from start to finish. We love our new home and are very satisfied with the quality of the build. We did have quite a few snags when we moved in but this is to be expected of any new build property and Crest rectified all snags very quickly so we cannot complain. I'd also like to call out Chloe at Crest who has been tremendously helpful throughout the process. Nothing is too much to ask of her and she will endeavour to help wherever possible. We know she will go very far in her career and wish her all the best.The only negative feedback I could give would be that the landscaping finish in the final section of the estate is poor and looks unfinished which is a shame. Overall, I wouldn't hesitate to recommend Crest to anyone looking to buy a new build property.
Thank you for taking the time to share your experience.
5/5
TrustpilotGreat service at Potter's Grange
Anita at Potter's Grange, Ashby was very knowledgeable, very helpful, and very efficient during the sales meeting, and responded quickly to email queries. Everything was thoroughly explained. Great service.
Thank you for taking the time to share your experience.
1/5
TrustpilotThe house is quite literally falling apart...
The house is quite literally falling apart, the unsuite shower is leaking into the living room roof, tiles are chipped and was never sorted, bath panel falling off, plugs and switches are wobbling. I had contactors park on my Grass and Crest refused to fix that too! Absolute appalling quality and I would seriously avoid!To add, we had their 'plumber' come and look at the shower in January as it was leaking. The 'plumber' fixed the leak, only for it to become much worse 2 weeks ago. I reported this to Crest to be told they would investigate and come back to me...1 week later (ensuite show out of action) I still had no response, so I investigated if myself to find the 'plumber' had siliconed the shower tray plug seal! I emailed Crest to advise my findings and threaten legal action if they didn't fix this problem ASAP to which they replied the house is now out of the 2 year warranty period and I'd have to prove it was thier plumber who did this! Followed by they won't pay for any repairs or damages caused by the leak. Cowboys in the open...Avoid!
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
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