Crest Nicholson Hampshire reviews

★★★★★ 1/5

Trustpilot

Unless you want to be waiting 80+…

Unless you want to be waiting 80+ minutes to get out of your estate due to the construction companies poor planning of new builds onto main roads meaning they then have to dig up half of it creating roadworks that create tons and tons of traffic don’t bother!

Miss · 16 December 2025

★★★★★ 5/5

Trustpilot

Potters Grange, Ashby

A thank you to Anita at the Potters Grange site in Ashby, Leicestershire who has been supporting me in buying one of their properties. She is professional and made me relaxed throughout the process while keeping me informed of the process. An asset to the company.

Emily · 3 May 2024

★★★★★ 5/5

Trustpilot

Makes you feel at ease

Makes you feel at ease , nothing is too much trouble x

Gary · 12 September 2026

★★★★★ 5/5

Trustpilot

Great support from Julie

I Have just reserved a Crest Nicholson home at Highbrook View. Julie has been very helpful, supportive and has explained the process to me in great detail. Julie has also made sure that I am happy with everything before signing the reservation agreement. Would highly recommend.

Maria · 18 April 2024

★★★★★ 5/5

Trustpilot

So professional

Can’t recommend Lauren, Hazel and the entire team at The Rowans highly enough. From the moment we walked through the door of the site office, we were made to feel very welcome and comfortable. They are all so friendly and go through everything with you so you fully understand what is you are buying. Attention to detail is very important to them as well as putting you at your ease.

CO · 13 May 2022

★★★★★ 5/5

Trustpilot

Josh over in the Elmswell site

Josh over in the Elmswell site, was extremely helpful. As we are first time buyers, he took the time to explain the whole process of what happens when purchasing a house. He managed to speak to us although we turned up without an appointment. And fitted us in at another site to view the home we were looking at. Josh went above and beyond in customer service, very open and honest about the process.

Jim · 4 October 2021

★★★★★ 3/5

Trustpilot

General condition of the house was ok

General condition of the house was ok. Very poor after sales. Snags slow to be resolved. We have no heating in a couple of rooms and the on site plumber hasn’t turned up two weeks in a row to rectify their mistakes. Garden was a load of mud, and front garden has to be redone as it was so poorly landscapes with no weed membranes.

Matt · 22 November 2022

★★★★★ 5/5

Trustpilot

Excellent Service from Siobhan

Siobhan was very helpful. She was patient with all my questions and was very friendly with my child while she showed us the home. She gave us all the tips and amendments that could be made to make ourselves comfortable.

Shehab · 22 July 2024

★★★★★ 5/5

Trustpilot

Montague Place, Warwick

Diane was very helpful and professional. It was great to be able to view a completed house, and I was very impressed with the site and all the information that was given to me. I like also like that she was not pushy, just helpful and friendly. Thank you.

Lisa · 24 January 2024

★★★★★ 2/5

Trustpilot

Year 1 Great. Year 2 SHOCKING

Post home buyers survey the service drops off a cliff.

James · 11 September 2026

★★★★★ 5/5

Trustpilot

Excellent sales process at Albany Wood

Steve Smith at Albany Woods was very flexible on the timing of our visits. We were able to look around on our own and unhurried. The offer and reservation process was well explained by Steve and I very much look forward to my new home.

Michael · 5 April 2024

★★★★★ 5/5

Trustpilot

Very informative

Very informative, friendly and beautiful homes.

Immacula · 4 October 2026

★★★★★ 5/5

Trustpilot

Happy first time buyers- Kilnwood Vale

Recently purchased our first home with crest Nicholson at Kilnwood vale, the ladies in the sales office have been so helpful, they have also done us the best deal possible and included lots of upgrades and extras free of charge. Thank you so much to Clare Smith for helping us through the process so far you have been excellent! Excited for the next few months watching our dream home being built X

Shannon · 10 October 2021

★★★★★ 5/5

Trustpilot

The fantastic Brightwell Yard Farnham

Sally was fantastic when we visited Brightwells Yard Farnham. Sally was natural positive knowledgeable helpful.My mum loved the complex with the ammenities right at the door. She would love a one bedroom but they seem to sell so fast.

Joy · 18 July 2024

★★★★★ 5/5

Trustpilot

Buying our first home

So far we are at the stage of reserving the plot for our first home. Jill has been brilliant. She is very professional, honest and supportive and has been extremely helpful during this initial stage of buying our first home. We would highly recommend.

Jmac · 15 April 2024

★★★★★ 1/5

Trustpilot

Be warned, this company is unscrupulous

This company is unbelievable. Their standard of building work is appalling, and they are very happy to not complete any snagging issues, but let the NHBC deal with complaints instead. The customer services are non existent, and never respond to any emails or calls. The secure car park entrance has been broken since May 2023, and there’s no sign it will get fixed. Cars broken into, bikes stolen. The entrance door is constantly breaking, which has allowed people in to steal property (all Christmas presents delivered by Amazon, stolen). The fob entry system is also broken, can’t even get into the property on the right floor, due to the broken system. Lift breaks down constantly, and not fixed for ages as it’s not an ‘emergency’. The quality of the fixtures and fittings are dreadful, and snagging issues are just ignored, until you have to fix them yourself. Several site managers have disappeared overnight, wonder why. The customer service team don’t care less about anything being rectified, at best we get a cut and paste load of rubbish email, that makes no sense. And now to add insult to injury, CN have had to install Illbrook membrane to our properties, after they failed to do so as per building regs. This has caused untold damage and disruption for homeowners, who have been complaining for 2 years about this issue (CN having denied it for 2 years). Their attitude stinks, they could not care less about the damage that properties which have had the work done are now experiencing shattered windows due to the work, CN refuse to acknowledge and just tell homeowners to fix it themselves. As we’ve all had to fix every snagging issue ourselves. We’ve given up bothering about feeling secure in our homes, it’s not worth being constantly ignored. We just accept the car park and apartment block is not safe and secure. Thanks Crest Nicholson - we paid a fortune for this place and the service charges each year. What a waste of money. The response by CN on Trustpilot is to try and get the review removed, so we have to prove we actually live in this dump. Don’t be fooled into thinking they will contact you. They won’t.

Travel · 16 January 2024

★★★★★ 5/5

Trustpilot

Brightwells Yard

We called into the Brightwells Yard development this morning and Sally was extremely helpful. Not only did she show us around potential apartments, she took the time to find literature which will help us to make a final decision about whether to buy or not. Thank you Sally!

Sarah · 14 January 2024

★★★★★ 5/5

Trustpilot

Friendly helpful staff

Friendly helpful staff , Beautiful homes.

C · 29 September 2026

★★★★★ 5/5

Trustpilot

Superb service

We went to see houses today and Kelly is smashing. She is patient with us, provides loads of information and takes time to show us all the houses available. Extremely professional and friendly. Thank you very much.

Jacqueline · 8 August 2024

★★★★★ 5/5

Trustpilot

Lesly was Very Accommodating and had a…

Lesly was Very Accommodating and had a calming nature to her. She was friendly funny and approachable. She made the experience for me and family very enjoyable and nice. The homes were beautiful and she explained every step of the way to us nicely.

Issachar · 2 April 2024

★★★★★ 5/5

Trustpilot

Great Customer Service at Crest Nicholson!

Had a wonderful home viewing appointment with Crest Nicholson. The staff was super friendly, hospitable and answered every single question we had while showing us around the available property. A very informative and welcoming experience overall!

Bhags · 10 October 2026

★★★★★ 5/5

Trustpilot

Great service, thanks Dylan!

Was a pleasure to be shown around this new development next to Walton-on-Thames Station by Dylan. Easy and quick negotiation, no questions unanswered, just the way I like to do business. Not pushy just very nice indeed! In half an hour we bought our lovely 2 bed apartment and still we know we can ask Dylan for advice on pretty much any aspect of our purchase. Thanks Dylan!

Anonymous · 2 April 2022

★★★★★ 5/5

Trustpilot

Great house

Great house, loved it

Declan · 6 October 2026

★★★★★ 5/5

Trustpilot

Great support from Katrina

We recently visited the Cringleford development and were shown around by Katrina. She was incredibly knowledgeable and went the extra mile to help us through the process. We've visited a few developers and she has been by for the most helpful. Thanks Katrina!

Joshua · 7 April 2024