BrightWater reviews

★★★★★ 5/5

Google

Lucy and the team have been phenomenal in securing our new home. The team are highly professional, very accommodating and simply know how to get things done! We had a quick turnaround in the property we secured which first hand demonstrated the strong relationships they build with their clients and customers. BrightWater has been the best in the area by a mile. Thank you to everyone over there to make this happen!

Mike · 14 March 2026

★★★★★ 5/5

Google

Brightwater Properties definitely deserves ⭐️⭐️⭐️⭐️⭐️, 10 ⭐️ are actually more appropriate for them. I have just known them early this year to start a new tenancy on one of their let properties, but from the very first call until now, they have been brilliant, phenomenal, highly professional, and helpful. After dealing with inadequate and unsatisfactory experience which I thought was a normal experience, Lucy and team showed me that’s not how renting is supposed to be. They’re very welcoming and helpful since the beginning, answering all of my questions patiently, they’re demonstrating a very healthy relationship with their clients, they make the whole process stress free, very smooth and effortlessly efficient. I will be forever thankful for their service. Well done Brightwater team!

Olivia · 7 April 2026

★★★★★ 5/5

Google

I have dealt with Harry Loose on a number of commercial property transactions and have found him to be proactive, responsive and helpful in achieving sales and lettings in a timely manner.

Ben · 14 March 2026

★★★★★ 5/5

Google

Izzy and the team at Brightwater provided us with great advice and support during our recent experience with them. Efficient, knowledgeable and a pleasure to deal with. Great service and a really friendly team.

Abigail · 14 October 2025

★★★★★ 5/5

Google

Darren and his team are brilliant, my thanks goes to Amelia who made my move painless and stress free, nothing was to much trouble for her. Thank you to all of you. Amanda

Amanda · 14 September 2025

★★★★★ 5/5

Google

Great service from the Brightwater team, especially Isobelle who was polite and friendly, kept me informed and was flexible with her schedule to help me. Much appreciated all around.

Tim · 23 October 2025

★★★★★ 5/5

Google

Brightwater have always been helpful, kind and any concerns have always been desktop with efficiently. I have mainly dealt with Claire Saunders - who is an an outstanding agent, alongside with Jenny. Any concerns I have had or worries, they have been incredibly kind and supportive and any emails sent are answered incredibly efficiently. Don’t let Claire go as she is a valuable asset to your team and deserves recognition for her hard, devoted work. I have thoroughly enjoyed renting with brightwater- thank you so much.

Anne · 10 June 2023

★★★★★ 5/5

Google

Darren and the team were amazing when we were putting our house on the market. Very helpful and friendly team, I'd highly recommend. 5 🌟 …

Martyn · 14 October 2025

★★★★★ 5/5

Google

Excellent experience with Brightwater and Isobelle securing a tenancy in Southampton. Isobelle was always extremely (sometimes unbelievably) prompt with communication throughout the process, extremely patient and reassuring (I was an anxious wreck by the time we got to Brightwater), very flexible, personable, and quick to resolve or action any queries. We're almost 3 weeks into the tenancy and this has so far been the most professionally managed property I've ever rented. I want to highlight, for those to whom this might matter, that as a neurodivergent person with invisible disabilities, currently unable to work and therefore on various benefits, at no point did I feel I was treated differently, or as an undesirable tenant, because of my circumstances. We met affordability checks and that was that. Seems simple enough, but it feels important to state because we came across Brightwater after a 9 months of, at times, soul-destroying search for a home with Southampton's more local agencies - and I cannot say the same for most of them. Thanks, Brightwater and Izzy, for liberating us from that fresh hell - I can finally, finally prioritise my health and managing my condition, and slotting all the important foundations of life back into place. I truly hope you take pride in and continue in this manner.

R · 19 December 2024

★★★★★ 5/5

Google

Rental tenancy - very swift experience. Isobelle was organised, well-informed and quick to answer questions. She had clear communications and assisted with concerns. Would recommend!

Sajan · 14 September 2025

★★★★★ 5/5

Google

Brightwater found us a perfect house, Amelia and Izzy were so helpful and professional - they supported me and my daughter through all the details and the process of moving and are always on hand if i need them. I cant thank them enough, we love our house.

Eve · 3 October 2024

★★★★★ 5/5

Google

I have been a tenant of a property managed by Brightwater (formerly Let's Accommodate) for the last seven years amd have primarily dealt with Amelia. Whenever I have had a query or something in our rented property needed attention, my requests have always been dealt with promptly and efficiently. Their customer service is fantastic and they have been a super letting agency to deal with. Thank you again for all of the assistance that you have given me during my tenancy.

Rebecca · 10 June 2022

★★★★★ 5/5

Google

Everything was very professional and luxurious! :)

Nadia · 27 December 2025

★★★★★ 5/5

Google

We have recently sold a property through Brightwater. Izzy and the team were brilliant throughout the process. Thank you Brightwater!

Ben · 14 August 2025

★★★★★ 5/5

Google

I had a fantastic experience with BrightWater during my recent move. The team was friendly, professional, and incredibly responsive from start to finish. Everything was handled smoothly, and they made the whole process of moving into my new home stress-free. I’m really happy with the service and would highly recommend BrightWater to anyone looking for a reliable estate agent!

Sam · 25 May 2025

★★★★★ 5/5

Google

Liz, who worked at the office where we bought the house, was very kind and treated us very well. Thank you to all of them. It's a bit of a late review, but everything was great.

Anil · 24 March 2026

★★★★★ 5/5

Google

The Property Management Team at Brightwater (Walkford Branch) are absolutely Wonderful (honestly).... action is prompt, professional, kind and friendly with nothing ever too much trouble for lovely Claire, Jenny, Harriet and Amelia - especially Team Leader, Claire who would be a definite valuable asset to any Corporation! Long may this service continue - Thank You Brightwater !

Robert · 26 August 2023

★★★★★ 5/5

Google

Brightwater (and Izzy in particular) have been brilliant with the help and support provided to sell our home. They helped us through the entire process and were extremely knowledgeable and friendly, and most of all understanding in what can be a particularly stressful time. Thank you so much for all the time, effort and hard work!

Andrew · 14 September 2025

★★★★★ 5/5

Google

Cannot thank the team at Brightwater enough, Jo and Isobelle were fantastic and helped us secure our dream property and made the whole process so easy and smooth. Thank you all

Ricky · 5 December 2024

★★★★★ 5/5

Google

The Property Management Team at Brightwater (Walkford Branch) are absolutely Wonderful (honestly).... action is prompt, professional, kind and friendly with nothing ever too much trouble for lovely Claire, Jenny, Harriet and Amelia - especially Team Leader, Claire who would be a definite valuable asset to any Corporation! Long may this service continue - Thank You Brightwater !

Bob · 11 June 2023

★★★★★ 5/5

Google

A big thanks to all the team, especially Isobelle, Jo and Amelia. For someone letting for the first time and no idea what needed to be done the made the process seamless. Nothing was too much problem and any issues were resolved effortlessly. I couldn't recommend Brightwater enough.

Chris · 12 November 2023

★★★★★ 5/5

Google

I have worked with this company for about three years and previously with Lets Accomodate. These guys know what they are doing AND manage to find me the type of tenants that I want in so much good honest people that I can work with and they …

David · 14 October 2025

★★★★★ 5/5

Google

The Brightwater team have been amazing in helping me understand the whole process of letting out my home. They gave me great advice early on so that I knew what to expect as a first time landlord. Initially I was only interested in having …

Andy · 14 September 2025

★★★★★ 5/5

Google

From start to finish , my experience with Brightwater was great. Very professional , always there to assist and give advice , i recieved a lovely welcome pack when moving into my rental property and the whole experience for me was made easy and straightforward thanks to Brightwater . Amazing 💕 …

Lesley · 1 May 2025