Winkworth Shepherd's Bush reviews in Hammersmith and Fulham

★★★★★ 5/5

Google

I have used Winkworth for several years now to let out flats for me and I have always found them very helpful. Jo is my Property Manager and deals with everything professionally, calmly and fairly. I did a similar job and it pains me that it can often be a thankless task - everybody ready to complain and overlooking the need to praise the good things - so to Jo and all at Winkworths ..... thank you and keep up the good work! LM

Claira · 27 October 2016

★★★★★ 4/5

Google

Jo has been our lettings agent for a number of years now & we have nothing but praise for the way she conducts herself and the excellent communication she demonstrates. She does her utmost to ensure we're well taken care of in case of any problems arising in the flat, with quick and honest reactions to our questions or challenges. Most importantly, she values us as good, long term tenants by listening to us & trusting our judgement. Unfortunately in my renting experiences, this is sadly a rarity. Well done Winkworth and thank you Jo!

Kaydee · 27 October 2016

★★★★★ 5/5

Google

We have been renting through Winkworths Shepherds Bush over the last year now. We have found everyone from the initial stages of helping us find properties to now managing them to be really helpful and approachable. Winkworth uses a great tool that helps to report issues and then allows the issue to be dealt with quickly and efficiently. As our property manager Jo, We have really appreciated her friendly approach, she takes on board any issue reported no matter how small and will spend the time investigating it and solving the issue. We are really happy with Winkworths warm and helpful approach.

Hugh · 27 October 2016

★★★★★ 4/5

Google

Cristina from Winkworth (Uxbridge Road) has been managing our property since we moved in back in March 2014. She's always quick to reply to emails and gets issues sorted very quickly - usually within 24 hours which is great. She has liaised with our landlord to obtain permission for us to make improvements to the property and discard old furniture etc which has been very helpful. She's always friendly, polite and courteous. All in all very happy with the service she provides and would recommend her and Winkworth Uxbridge Road to other tenants.

T · 27 October 2016

★★★★★ 5/5

Trustpilot

Nothing but praise

We really enjoyed working together with Andrew C from the Kensal Rise office on the house we just bought. He was the agent for the sellers but helped us a lot as well in making sure the transaction went smoothly and everything staid on track. As first time buyers the whole process can be quite overwhelming so we really appreciated his open and honest advice.

Marthe · 12 April 2022

★★★★★ 5/5

Trustpilot

My journey to re-let our flat through Winkworth

The staff at Winkworth were highly professional at all levels. Fast to respond to queries, assisted with all logistics needed for a tenancy turnover. Quick to get potential tenants to view. In essence they took all the time consuming heavy lifting aawy from me so was a stress free process, for which I am very grateful and would highly recommend Winkworth as letting agents.

Sean · 9 September 2024

★★★★★ 5/5

Google

Winkworth Shepherd's Bush is a great team - Joanna Hewitt is our Property Manager and she's always on hand to get things sorted in an efficient and timely manner. Thank you!

Jessica · 27 October 2016

★★★★★ 5/5

Google

For the last year and a half we have had the pleasure to have Cristina as our letting agent. She has always been very supportive and quick to respond to any issues we've had during the tenancy. We've recently moved from the property she managed, but decided to stay with Winkworth to help us find a new flat. We were pleasantly surprised to discover the new property is also managed by Cristina - we know we're in good hands.

Paul · 27 October 2016

★★★★★ 5/5

Trustpilot

Nishi Shah has been very really helpful…

Nishi Shah has been very really helpful in renewing my tenancy agreement I high recommend the winkworth hendon branch.

Haroon · 17 July 2024

★★★★★ 5/5

Trustpilot

Highly recommend

We had a wonderful experience dealing with Aaron and his team at Winkworth Kensal Rise as a first-time landlord and also as tenants. Aaron is professional, knowledgeable, and proficient, and was always prompt and helpful in answering our queries. We would highly recommend him and his team to prospective landlords and tenants.

Vivienne · 15 September 2021

★★★★★ 5/5

Google

Mr Lane was very responsive to calls and emails. Quick to provide you with information when requested and was smooth and efficient in all of his duties.

Marc · 27 October 2019

★★★★★ 1/5

Trustpilot

Bad customer service

hello , it is a pity that you can't even answer your customers' questions, since you look so high quality. And this discrimination you have done is very bad, those who receive dss and ask you some questions you don't even care, I mean, if we get help, we can't rent a house? And won't we get an answer ? Is this your customer service?

Mine · 16 February 2022

★★★★★ 5/5

Trustpilot

Aaron and Shaun did a great job renting…

Aaron and Shaun did a great job renting out my property. I would highly recommend the team at Winkworths. They were always on hand to offer advice and provide assistance.

Andy · 24 September 2024

★★★★★ 1/5

Trustpilot

Avoid, Winkworth do not return deposits

I rented with Winkworth for three years and then ended my tenancy. As soon as I requested my deposit, my letting manager stopped responding to me and I have not heard anything in a month since I moved out despite constant chasing and have started a formal complaint process.

Urban · 6 September 2023

★★★★★ 5/5

Google

I had a great experience with Bianca Scott-Leslie, she was very professional and friendly from the first viewing to key collection. Knowledgeable and supportive, she made the overall process smoother and more pleasant. I wish every estate agent was like Bianca :) I definitely recommend her services.

Alex · 26 October 2023

★★★★★ 5/5

Google

I dealt with Sibel from this office on the paperwork of my tenancy agreement. Fantastic service, very accessible & quick to respond. I would highly recommend.

Maurice · 27 October 2019

★★★★★ 5/5

Trustpilot

Excellent Property Manager - Michael Ferguson

We had a really positive experience with Michael Ferguson as our Property Manager for the last 2 years. Extremely easy to deal with and ensured clear communication between the landlord. If there was ever any issues with the property he made sure they were resolved in a timely and easy manner! highly recommend!

Jayden · 27 April 2023

★★★★★ 1/5

Trustpilot

Tenants - Don’t Use

I am writing this review from the perspective of a tenant - I’m sure that experiences selling and buying homes or being a Landlord with Winkworth are different, but ultimately those transactions are the money makers so that is to be expected.Our experience with Winkworth was atrocious, from beginning to end.On the very first day of us moving in, despite having agreed for a professional clean to be done, the flat was visibly dirty in places (which was picked up by the inventory company). After several calls to Winkworth, the landlord hadn’t cleaned the flat and the earliest they could do was the following day.When we moved in, various things such as the washing machine, the oven, the bathroom light all one by one stopped working over a period of a couple of weeks/months. These things took time to replace and when I spoke to the management team at Winkworth I was told that the landlord wasn’t a very wealthy person and they couldn’t fix things like ‘Mum or Dad would’.Things continued to break in our flat and requests to fix were just ignored. Our toilet flush broke and we were without a working toilet for 3 weeks. A wall cracked by a blind and this request was just ignored. We suffered with severe mould issues in our flat, with myself being admitted to the doctors, clothes and shoes ruined and again a damp issue being picked up on by the inventory. We had mould growing on walls on our pillows, everywhere. When I reported this to Barry, we were told to simply open windows more and put the heating higher. No responsibility was taken. We continued to live with these mould issues for 4 years and I simply had to use mould killer twice a week and run a dehumidifier 24/7 which was an increased cost to my energy bills that I had to absorb.When it came to viewings, paying various fees and dues, we were expected to respond as soon as possible and were chased frequently for answers. When the roles were reversed and overpaid rent was due we weren’t kept in the loop and I had to consistently chase and be left in the dark. It took far longer than it should have done to get our money returned to us. I can imagine this would have been treated urgently by Winkworth if we were landlords and not tenants.As a tenant, I would strongly advise against using Winkworth. Based on our experience their priorities are keeping the landlord happy given the income they get. Once you are locked into contract they don’t care for you as a tenant and this was our experience over 4 years, so I can’t see them changing any time soon.

Anil · 12 September 2023

★★★★★ 5/5

Trustpilot

Great service from Winkorth Kensal Rise

The team at Winkworth Kensal rise really know the local market and provide an efficient and professional service. They are friendly, responsive and I would definitely recommend them. Gurdeep, Raphael and the team worked really hard to make the sale of my flat as smooth and stress-free as possible. Thank you!

Anon · 11 June 2021

★★★★★ 5/5

Trustpilot

I have let a flat through Winkworth in Kensal Rise

I have let a flat through Winkworth in Kensal Rise for many years now and they have recently re-let it for me after the last tenancy ended. I have always received a very professional, efficient and friendly service from them and I would have no hesitation in recommending them to anyone seeking to let a property.

Martin · 12 December 2022

★★★★★ 5/5

Google

Our tenancy manager Sibel was very helpful and sorted everything that we needed quickly and smoothly.

Joe · 11 December 2021

★★★★★ 5/5

Google

It was a pleasure meeting Miss Sarah Kaya; RA agent who showed me three flats around Shepherd's Bush area. I’ve viewed three clean and tidy 1 bed apartments which looked exactly the same as they did in the pictures, for that I'd like to thank Winkworth for their work ethic. Needless to say; Sarah's approach was super professional and nice. She answered all my questions very efficiently. Thank you very much once again.

Eda · 29 January 2024

★★★★★ 5/5

Trustpilot

Winkworth are the best in the area

Aaron at Winkworth went above and beyond to ensure a seamless letting process for my home in Kensal. He was always quick to respond and a great knowledge of all the local tradespeople I needed to engage to let my home. I chose this agency as they are the most respected in the area and was not disappointed. I would highly recommend.

Lucy · 23 August 2024

★★★★★ 5/5

Google

It was great working with Diana, and I had an enjoyable experience. Diana is very nice, patient and responsible. Thank you very much.

Matt · 28 February 2024