Trusted Agent profile · Hammersmith and Fulham
★★★★★
1,177 reviews across 2 platforms
107 Shepherds Bush Road, London, W6 7LP, Hammersmith and Fulham, W6 7LP
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Hammersmith and Fulham, at 107 Shepherds Bush Road, is rated 4.3 out of 5 across 1,177 reviews on two platforms, including 356 Google reviews rated 4.7.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
GoogleEasy and seamless experience. Sharn in particular was helpful and quick to respond! Would recommend to anyone looking to rent or rent out their flat.
Dear Charli, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
GoogleHad the most incredible and easiest rental experience with Stuart, I would have no hesitation in recommending him to friends and family - thank you!
Dear Ellie, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotI have been with Marsh&Parsons since…
I have been with Marsh&Parsons since 2023 and it has been a great experience throughout as a landlord all my transactions has been smooth.
1/5
TrustpilotStay far away from them
Stay far away from them. Sarah Warmington handled my case and I must say all of these agents are crooks.. They tried to force me to rent out my flat to an inappropriate tenant which they didn’t even want to expose. Eventually I found out who the proposed tenant was and got the shock of my life. When I refused I got called all sorts of things by this agent!! And she tried to scam me on so much money as a punishment for not letting my flat (yes, I’m talking about 1300 pounds), and keep in mind that I had not signed any contract with them!!! Even the receptionist at the agency tried to stop me from calling the support centre by hiding the phone number with his own hands. Absolutely repelled by these criminals!!!
5/5
TrustpilotGreat service from Daniel
Daniel Leung provided great service to make a complicated change of occupancy process as smooth as possible. He was always available to answer questions and aided communication between all parties.
Dear Tash, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotPositive experience
We’ve rented via Marsh and Parsons for 5+ years and had a very positive experience. Generally they’re fast to respond to any issues and the property manager Charlie we’ve worked with has always been polite, professional and responsive.
Dear Rebecca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotThe head office DO NOT CARE about customers.
The head office is not responsive and they just don't care, the service is average and the head office does not respond to customers' complaints.The young agents are let down and not supported by the head office. I could write a full-page, however, I will not waste any more valuable time, other than say stay away from the agency. HEAD OFFICE DO NOT RESPOND. STAY AWAY FROM THE AGENCY.
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
TrustpilotVery good experience with the agency
Very good experience with the agency. They are responsive, they try to deal with processes quickly and they are very friendly. Nara helped me with the contract and she was always available when I had questions.
Dear Olga, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleParmis from Marsh & Parsons was great. Always available and always willing to help us complete our purchase. Great communication and service.
Dear Ross, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotI had a great experience working with…
I had a great experience working with them. They were fast, respectful, and kept clear communication throughout the process, making everything smooth and efficient. Highly recommend!
Dear Mahtab, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
GoogleHannah has provided us with excellent service throughout our property rental journey. She has been proactive and helpful; we were definitely in a safe pair of hands!
Dear kate , Thank you for taking the time to leave a lovely review regarding Hannah. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotA very prompt and very efficient…
A very prompt and very efficient response by Victry. It is 5.40pm on a friday and she still managed to get me the documents I needed sent over in 5 mins!Thank you😀
Dear KV P, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotI AM VERY DISSAPOINTED WITH MARSH AND…
I AM VERY DISSAPOINTED WITH MARSH AND PARSONS AGENT, THEY DONT ANWSER CALLS, OR EMAILS, OR TEXTS SINCE MOVE IN DATE. AS SOON AS YOU PAY YOUR RENT, WHICH I PAYED UPFRONT FOR 1 YEAR, THEY DON'T HELP AFTER ALL. THE METER IS BROKEN, I RECIVE NO BILLS BECUZ OF THEIR EXTREMELY POOR SERVICE, NOW I HAVE NO HOT WATER OR HEATING IN AN £3600 A MONTH APARTMENT.????????????????????
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
1/5
Trustpilotavoid this agent you cant trust on…
avoid this agent you cant trust on thier word at all rented a flat from them paid them in full next day they said they rented to some one else and still have not rec the refund after 10 days
Dear Medhi, I am sorry to read your 1* review. Thank you for getting in touch to provide more information so that we could locate you on our system. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotTry to avoid using M&P letting
I would try to avoid using M&P letting team if you are able to. Some of the team members were unpleasant and disingenuous in their approach.
Dear Ian, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAsh in tenancy was great
Ash in tenancy was great. I had an issue with rent payment and they resolved it super efficiently, quickly and professionally despite it being a Friday afternoon!
Dear Georgina, Thank you for taking the time to leave a wonderful 5* review. Ash will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI have been assisted by Ellie in my…
I have been assisted by Ellie in my renewal contract with my landlord and everything went as expected achieving a great deal for my rent.I highly recommend her.
Dear Gaston, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotToday I had a very bad experience with…
Today I had a very bad experience with you letting manager(Roy Khan) over the phone . As my contact is going to end on 27/05/2023 I was contactez by a letting agent to have a view yesterday and I was agree. This morning I was contacted again to have another 4 views . I respond back that I can have one of them and that this 4 over 1 hour and 30 minute is to much, and I can't have every day views like that , I can give a day a week to have views. Then after 1 minute I was call by the letting manager Roy Khan and I spoke with him telling him the same think that I can't have every day views the time that they want because i have work and i can'tbe home all the time. ln response with a very rude tone that the reason for that is because I don’t give them access without be beeing home . I said that I will never leave someone ele to be in my house where I pay rent without me or my collegues beeing home. Then he start to threaten and to intimidate me by telling that is going to deduct money from the depozit if I don’t give them access for views. He sow that I don’t let me intimidated and he try again by saying that if I don’t give them access they will contact the land lord and they will give me a 24 hours notice and then they will enter the property with or without us. This words are big words and what he said is trasspassing, entering a house without my concent. This is not a profesional way of dealing with a 30 months client who paid the rent every single time with no delay. After today if I can give a note is -10 and I will never work again with this company, and defenetly I will not recomand this letting company to anyone. I am very disappointed the way that I was treated
5/5
TrustpilotPositive action …
I was delighted that Victry spotted a short fall on my account, proactively checked to see if that was expected and then, as it wasn’t, resolved it quickly.
Dear Penny, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTake with care
I have to admit "Ellie Hodkinson" was amazing , so helpful , she handled it so well , she did an amazing job and I'm very happy with that .
Dear Franck, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThank you Eryk
Eryk has dealt with the tenancy renewal for my rental property and made it a very easy and straightforward process. Very happy with the final terms so would certainly reccomend!
Dear Ali, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotRental Statement
Needed some rental income statements, got in touch with Jasmin Popalzai at marsh & Parsons.Jasmin reassured me it was not a problem and promptly email what i needed
Dear Mark, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleThank you to all at Marsh & Parsons Brook Green, but especially to Sam Canning-Britles who was exceptional. His professionalism, efficiency and easy manner made the whole process of finding and securing a new flat hassle free. Highly recommend him.
We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Sam, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotAmazing service!
Giles Grainger who handled my change of tenancy was an absolute blessing! He was very quick in getting things done, responsive when I contacted him and I am very impressed by his calibre of service.
Dear Jason, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
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