Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
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5/5
TrustpilotFab help from Jasminβββ p
Jasminββββ Popalzai dealt with a query on payments extremely quickly and helpfully throughout. Guiding me through the solutions in a thoughtful manor at a quick pace. Made something potentially stressful much easier!
Theo Β· 25 September 2024
Agent replied Β· 22 October 2024
Dear Theo, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley
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5/5
GoogleUnfamiliar with the area but Lauren listened to my requirements and what I was looking for and found me the perfect flat. She could not have been more efficient and helpful and I thank her for all her guidance.
Jackie Β· 26 May 2024
Agent replied Β· 23 October 2024
Dear Jackie, We really appreciate you taking the time to leave such lovely comments about Lauren. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
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4/5
TrustpilotGreat service during change of tenancy
Recently had the pleasure of working with Marsh and Parsons to facilitate our change of tenancy. The team ensured we were well informed on the steps required to complete this process and Giles provided us with prompt updates as he received new information.
Chiara Β· 5 March 2024
Agent replied Β· 22 October 2024
Dear Chiara, Thank you for taking the time to leave a lovely review regarding Giles. Kind regards, Lesley, Customer Relations Team
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5/5
TrustpilotGreat brand
Great brand! Friendly staff and made my moving in process simple & easy. Also, my property manager (Derbhla) is very kind and always pro-active & extremely helpful with any queries or demands concerning my apartment. Highly recommend!
Echelon Β· 20 June 2024
Agent replied Β· 22 October 2024
Dear Echelon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
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5/5
GoogleThanks for helping me sell my flat Harry!
Charlie Β· 24 July 2025
Agent replied Β· 22 September 2025
Dear Charlie, Thank you for leaving a 5 star Google review. Kind regards, Lesley
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5/5
GoogleSharn Reynolds has looked after the letting of our property for the last 10 years. As a landlord I want good tenants, reliable payers and ultimately peace of mind. Sharn has never let us down and done so with aplomb. We highly recommend her and Marsh & Parsons.
Michael Β· 24 October 2023
Agent replied Β· 23 October 2024
Dear Michael, We really appreciate you taking the time to leave such lovely comments about Sharn. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Brook Green team in the future. Kind regards, Marilyn Plews, Customer Relations Team
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5/5
TrustpilotCameron has been a great help
Since Cameron has taken over as main point of contact for the property we are renting out, he's been really efficient and shows willing to help at all times whenever there is an issue. Great communication and quick to find a solution.
Hannah Β· 29 February 2024
Agent replied Β· 22 October 2024
Dear Hannah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
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5/5
GoogleGreat costumer service. Would definitely recommend especially Saf she was really supportive.
Shirehan Β· 3 November 2024
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5/5
GoogleI've just completed my second flat sale with Marsh & Parsons. Again, a trouble free experience. Tom was my first contact followed by Josh. Both were as good as it gets as far as I'm concerned. Always reliable, always polite and always keeping me up to date on proceedings. Marsh & Parsons are still the very best in the business. 5 Stars, A+++
Martin Β· 26 October 2015
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5/5
TrustpilotGreat Property Manager
I am thoroughly impressed with our estate manager Phoebe's professionalism and dedication to maintaining our property. Phoebe's attention to detail, proactive approach, and excellent communication have truly improved our experience. We are grateful to have such a capable and reliable estate manager taking care of the property.
Yixing Β· 3 November 2023
Agent replied Β· 22 October 2024
Dear Yixing Wu, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
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5/5
GoogleSmooth experience with M&P - our agent was George Forde and he was very helpful with the whole process of finding a wonderful 3-bed flat to rent π Cheers! β¦
Vinayak Β· 23 September 2024
Agent replied Β· 23 October 2024
Dear Vinayak, Thank you for taking the time to leave a wonderful 5 star Google review. George will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotTrustworthy agency
Joanna and everyone else were great, always available to answer our questions and trustworthy. Definitely not the type of agency that tries to take advantage of tenants either.
Giulia Β· 21 October 2024
Agent replied Β· 25 December 2024
Dear Giulia, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley
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5/5
GoogleI highly recommend Marsh & Parsons in Brook Green.Excellent teamwork with exceptional market knowledge.
I am extremely happy with their high level of β Professionalismβ
Thank you
Alcinea Β· 3 November 2024
Agent replied Β· 10 November 2024
Dear Alcinea, Thank you for your kind comments regarding the Brook Green team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, lesley
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5/5
TrustpilotSpoke on the phone with Charlie aboutβ¦
Spoke on the phone with Charlie about an issue with my rent payment, he was very helpful and it was resolved the same day
Jane Β· 13 December 2024
Agent replied Β· 25 December 2024
Dear Jane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
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5/5
TrustpilotSmooth Experience
For the last five years we have rented our flat out with Marsh and Parsons. The whole process has been unbelievably smooth and easy. This was very much due to our manager Phoebe. I would 100% use M and P again.
Edward Β· 9 February 2024
Agent replied Β· 22 October 2024
Dear Edward, Thank you for taking the time to rate your service with Phoebe. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
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5/5
GoogleStuart Hamilton is incredibly helpful and personable, would highly recommend!
Sophia Β· 3 November 2024
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5/5
GoogleStuart was professional, responsive, and helpful throughout the rental process
Pieris Β· 3 November 2024
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5/5
GoogleCouldnβt have been happier with the service I had from George. Consummate professional throughout. Would happily recommend to anyone looking for letting opportunities in the area.
SΓ©an Β· 3 November 2024
Agent replied Β· 22 November 2024
Dear SΓ©an, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley
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1/5
GoogleApproved a god awful landlord who is refusing to do any of his contractual obligations. Only rent a house from these people if you want to spend ages on the phone to the council trying to get the landlord to make your house liveable and not have a garden full of literally decomposing garbage.
Tried calling that number, you were not helpful.NegativeResponsiveness, Quality, Professionalism, Value
P Β· 24 October 2021
Agent replied Β· 23 October 2024
Hi there, we are sorry that you are unhappy with your experience. We would like to confirm that, if the property is not managed by Marsh & Parsons, responsibility lies with the landlord to rectify any problems. If you would like to discuss this further, please call the tenancy management team on 020 8846 2360. Kind regards, Marsh & Parsons.
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5/5
GoogleVery impressed with Greg, Charles and George at Marsh & Parsons Brook Green who successfully sold my property earlier this year in a matter of weeks. They were professional, personable and always available to speak to and ultimately they got the job done as they said they would. Very happy with the whole process and I hope the new owners are equally pleased!PositiveResponsiveness, Quality, Professionalism
Victoria Β· 24 October 2021
Agent replied Β· 23 October 2024
Hi Victoria, thank you so much for your kind review! We are so happy you are pleased with your experience and will be sure to pass on your feedback to the team in Brook Green. All the best, M&P
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5/5
TrustpilotWeronika handled a situation at ourβ¦
Weronika handled a situation at our flat with great professionalism and expediency. Although only for a short time in Derbhla's absence, I would be confident in her dealing with other issues again. Regards,Sean
Sean Β· 5 July 2024
Agent replied Β· 22 October 2024
Dear Sean, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
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1/5
GoogleExtremely poor!
They are misleading and rude, take ages to respond, are evasive when they finally do and are aggressive over emails. The issues in the house were endless. Every day a new problem.
Upon leaving, they tried to keep part of our deposit and delayed itβs release with ludicrous excuses. Despicable!
GALD WE MOVED!!!
AVOID THEM!!
Drew Β· 24 October 2022
Agent replied Β· 23 October 2024
Hello Drew. Thank you for your feedback. Weβre sorry to hear that your experience with Marsh & Parsons hasnβt met your expectations. Weβve spoken to our Brook Green office and, based on this review, we cannot find a record of your tenancy on our system. Please may we ask that you send more details to our Customer Service Team at, customerservice@marshandparsons.co.uk so that we can investigate this further. Kind regards, Marsh & Parsons Head Office.
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4/5
TrustpilotEffective
I used Marsh & Parsons to sell my property. It took a while - due to market conditions - but eventually succeeded.
M Β· 18 December 2025
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5/5
TrustpilotOur property manager Abdullah Leghariβ¦
Our property manager Abdullah Leghari looks after our flat in marylebone. He has to date been very responsive ,proactive and very courteous. This makes our experience as a landlord much less stressful. We are therefor happy with the service that Marsh and Parsons provide.
Tessa Β· 11 November 2023
Agent replied Β· 22 October 2024
Dear Tessa, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.