Trusted Agent profile Β· Hammersmith and Fulham

Marsh & Parsons Brook Green reviews in Hammersmith and Fulham

4.3

β˜…β˜…β˜…β˜…β˜… Great

1,177 reviews across 2 platforms

107 Shepherds Bush Road, London, W6 7LP, Hammersmith and Fulham, W6 7LP

Part of Marsh & Parsons, see every office.

Marsh & Parsons's office in Hammersmith and Fulham, at 107 Shepherds Bush Road, is rated 4.3 out of 5 across 1,177 reviews on two platforms, including 356 Google reviews rated 4.7.

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4.7 / 5

356

Reviews on Google

This office

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821

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Fab help from Jasmin​​​ p

Jasmin​​​​ Popalzai dealt with a query on payments extremely quickly and helpfully throughout. Guiding me through the solutions in a thoughtful manor at a quick pace. Made something potentially stressful much easier!

Theo Β· 25 September 2024

Agent replied Β· 22 October 2024

Dear Theo, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley

5/5

Google

Unfamiliar with the area but Lauren listened to my requirements and what I was looking for and found me the perfect flat. She could not have been more efficient and helpful and I thank her for all her guidance.

Jackie Β· 26 May 2024

Agent replied Β· 23 October 2024

Dear Jackie, We really appreciate you taking the time to leave such lovely comments about Lauren. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team

4/5

Trustpilot

Great service during change of tenancy

Recently had the pleasure of working with Marsh and Parsons to facilitate our change of tenancy. The team ensured we were well informed on the steps required to complete this process and Giles provided us with prompt updates as he received new information.

Chiara Β· 5 March 2024

Agent replied Β· 22 October 2024

Dear Chiara, Thank you for taking the time to leave a lovely review regarding Giles. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Great brand

Great brand! Friendly staff and made my moving in process simple & easy. Also, my property manager (Derbhla) is very kind and always pro-active & extremely helpful with any queries or demands concerning my apartment. Highly recommend!

Echelon Β· 20 June 2024

Agent replied Β· 22 October 2024

Dear Echelon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Google

Thanks for helping me sell my flat Harry!

Charlie Β· 24 July 2025

Agent replied Β· 22 September 2025

Dear Charlie, Thank you for leaving a 5 star Google review. Kind regards, Lesley

5/5

Google

Sharn Reynolds has looked after the letting of our property for the last 10 years. As a landlord I want good tenants, reliable payers and ultimately peace of mind. Sharn has never let us down and done so with aplomb. We highly recommend her and Marsh & Parsons.

Michael Β· 24 October 2023

Agent replied Β· 23 October 2024

Dear Michael, We really appreciate you taking the time to leave such lovely comments about Sharn. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Brook Green team in the future. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Trustpilot

Cameron has been a great help

Since Cameron has taken over as main point of contact for the property we are renting out, he's been really efficient and shows willing to help at all times whenever there is an issue. Great communication and quick to find a solution.

Hannah Β· 29 February 2024

Agent replied Β· 22 October 2024

Dear Hannah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Google

Great costumer service. Would definitely recommend especially Saf she was really supportive.

Shirehan Β· 3 November 2024

5/5

Google

I've just completed my second flat sale with Marsh & Parsons. Again, a trouble free experience. Tom was my first contact followed by Josh. Both were as good as it gets as far as I'm concerned. Always reliable, always polite and always keeping me up to date on proceedings. Marsh & Parsons are still the very best in the business. 5 Stars, A+++

Martin Β· 26 October 2015

5/5

Trustpilot

Great Property Manager

I am thoroughly impressed with our estate manager Phoebe's professionalism and dedication to maintaining our property. Phoebe's attention to detail, proactive approach, and excellent communication have truly improved our experience. We are grateful to have such a capable and reliable estate manager taking care of the property.

Yixing Β· 3 November 2023

Agent replied Β· 22 October 2024

Dear Yixing Wu, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Smooth experience with M&P - our agent was George Forde and he was very helpful with the whole process of finding a wonderful 3-bed flat to rent 😍 Cheers! …

Vinayak Β· 23 September 2024

Agent replied Β· 23 October 2024

Dear Vinayak, Thank you for taking the time to leave a wonderful 5 star Google review. George will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Trustworthy agency

Joanna and everyone else were great, always available to answer our questions and trustworthy. Definitely not the type of agency that tries to take advantage of tenants either.

Giulia Β· 21 October 2024

Agent replied Β· 25 December 2024

Dear Giulia, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley

5/5

Google

I highly recommend Marsh & Parsons in Brook Green.Excellent teamwork with exceptional market knowledge. I am extremely happy with their high level of β€œ Professionalism” Thank you

Alcinea Β· 3 November 2024

Agent replied Β· 10 November 2024

Dear Alcinea, Thank you for your kind comments regarding the Brook Green team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, lesley

5/5

Trustpilot

Spoke on the phone with Charlie about…

Spoke on the phone with Charlie about an issue with my rent payment, he was very helpful and it was resolved the same day

Jane Β· 13 December 2024

Agent replied Β· 25 December 2024

Dear Jane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Trustpilot

Smooth Experience

For the last five years we have rented our flat out with Marsh and Parsons. The whole process has been unbelievably smooth and easy. This was very much due to our manager Phoebe. I would 100% use M and P again.

Edward Β· 9 February 2024

Agent replied Β· 22 October 2024

Dear Edward, Thank you for taking the time to rate your service with Phoebe. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team

5/5

Google

Stuart Hamilton is incredibly helpful and personable, would highly recommend!

Sophia Β· 3 November 2024

5/5

Google

Stuart was professional, responsive, and helpful throughout the rental process

Pieris Β· 3 November 2024

5/5

Google

Couldn’t have been happier with the service I had from George. Consummate professional throughout. Would happily recommend to anyone looking for letting opportunities in the area.

SΓ©an Β· 3 November 2024

Agent replied Β· 22 November 2024

Dear SΓ©an, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley

1/5

Google

Approved a god awful landlord who is refusing to do any of his contractual obligations. Only rent a house from these people if you want to spend ages on the phone to the council trying to get the landlord to make your house liveable and not have a garden full of literally decomposing garbage. Tried calling that number, you were not helpful.NegativeResponsiveness, Quality, Professionalism, Value

P Β· 24 October 2021

Agent replied Β· 23 October 2024

Hi there, we are sorry that you are unhappy with your experience. We would like to confirm that, if the property is not managed by Marsh & Parsons, responsibility lies with the landlord to rectify any problems. If you would like to discuss this further, please call the tenancy management team on 020 8846 2360. Kind regards, Marsh & Parsons.

5/5

Google

Very impressed with Greg, Charles and George at Marsh & Parsons Brook Green who successfully sold my property earlier this year in a matter of weeks. They were professional, personable and always available to speak to and ultimately they got the job done as they said they would. Very happy with the whole process and I hope the new owners are equally pleased!PositiveResponsiveness, Quality, Professionalism

Victoria Β· 24 October 2021

Agent replied Β· 23 October 2024

Hi Victoria, thank you so much for your kind review! We are so happy you are pleased with your experience and will be sure to pass on your feedback to the team in Brook Green. All the best, M&P

5/5

Trustpilot

Weronika handled a situation at our…

Weronika handled a situation at our flat with great professionalism and expediency. Although only for a short time in Derbhla's absence, I would be confident in her dealing with other issues again. Regards,Sean

Sean Β· 5 July 2024

Agent replied Β· 22 October 2024

Dear Sean, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

1/5

Google

Extremely poor! They are misleading and rude, take ages to respond, are evasive when they finally do and are aggressive over emails. The issues in the house were endless. Every day a new problem. Upon leaving, they tried to keep part of our deposit and delayed it’s release with ludicrous excuses. Despicable! GALD WE MOVED!!! AVOID THEM!!

Drew Β· 24 October 2022

Agent replied Β· 23 October 2024

Hello Drew. Thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons hasn’t met your expectations. We’ve spoken to our Brook Green office and, based on this review, we cannot find a record of your tenancy on our system. Please may we ask that you send more details to our Customer Service Team at, customerservice@marshandparsons.co.uk so that we can investigate this further. Kind regards, Marsh & Parsons Head Office.

4/5

Trustpilot

Effective

I used Marsh & Parsons to sell my property. It took a while - due to market conditions - but eventually succeeded.

M Β· 18 December 2025

5/5

Trustpilot

Our property manager Abdullah Leghari…

Our property manager Abdullah Leghari looks after our flat in marylebone. He has to date been very responsive ,proactive and very courteous. This makes our experience as a landlord much less stressful. We are therefor happy with the service that Marsh and Parsons provide.

Tessa Β· 11 November 2023

Agent replied Β· 22 October 2024

Dear Tessa, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Sarah Tranter, Customer Relations Team

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