Trusted Agent profile · Hammersmith and Fulham
★★★★★
1,177 reviews across 2 platforms
107 Shepherds Bush Road, London, W6 7LP, Hammersmith and Fulham, W6 7LP
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Hammersmith and Fulham, at 107 Shepherds Bush Road, is rated 4.3 out of 5 across 1,177 reviews on two platforms, including 356 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Marsh & Parsons Brook Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotCharlie has been excellent to work…
Charlie has been excellent to work with, great communication, really helpful with an issue with my tenancy. Highly recommend.
Dear Pandora, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
5/5
GoogleKate was an genuine superstar and made sure that we were always taken care of. She showed us exactly what we were looking for and was considerably more pleasant than the other estate agents in the area. It was an absolute pleasure to deal with her as her top priority was always taking care of her clients.PositiveResponsiveness, Quality, Professionalism
Hi tom, thank you so much for taking the time to leave us your positive review! We are delighted that you are happy with your experience and will be sure to pass on your feedback to Kate and the rest of the team in Brook Green. All the best, M&P
1/5
TrustpilotAn awful company to deal with
I'm lost for words after what we've experienced with these guys. They overcomplicate every communication and operate with zero integrity. Taking ownership of your legal obligations and operating within the terms of a contract is simple stuff for any business, I think M&P could be just as profitable selling books of excuses, they have them all! These guys make mistake after mistake, the communication internally and externally at this company is a shambles and they claim that the company systems and software is down regularly which quite conveniently means that they can't help you. To cut a long story short, M&P have lied to us, they ow us money, and they make it impossible for you to hold anybody responsible by having multiple people reply to emails in super long email chains, all giving conflicting information which I can't believe they can get away with. Out of principle I feel that legal action must be taken and others should be warned about the misconduct of this company. Either this office has no clue how to run a business and they've been incredibly lucky to get to this point or they're incredibly vindictive and take every opportunity to profit with zero consideration for the individuals they're hurting in the process.
Dear Luke, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWeronika's Service
Weronika has been very prompt and quick with her service. We won't hesitate to say that she is a breath of fresh air to what we have experienced prior to her taking over.
Dear Lee, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExceptional service- thank you Marsh and Parsons
I don’t usually write reviews, I felt compelled to on this occasion because the service has been exceptional.
Dear Susie, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
GoogleI have a number of properties that I rent through Sharn, Hannah and the team. Once again they have quickly and efficiently found good new tenants. I would strongly recommend using them.PositiveProfessionalism
Hi Andy, thank you so much for taking the time to leave us your positive review! We're delighted that you were happy with your experience and will be sure to pass on your feedback to Sharn and the rest of the team in Brook Green. All the best, M&P.
1/5
GoogleAmazed by the level of unprofessionalism by this agent. I had a sales viewing at 2pm on Sat. I called at 1:50 pm - 10 mins. before - informing I maybe 7-10 mins. behind (which I was not, and arrived on time). The agent, Parmas, called me back at 1:57pm and informed that she has decided not bother turning up at the property at all! Her reason being she had an epiphany that I won't come. 2hr.+ time and effort wasted. Never have I come across of such appaling disrespectful way buyers are dealt with!
Dear Parmita, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Lesley, Customer Relations Team
5/5
TrustpilotGreat Estate Agents for Landlords
Brilliant, friendly and prompt support for landlords. been dealing with Marsh and Parsons for years, always happy, recently dealt with Jasmin Popalzai, from Hammersmith branch, most kind and helpful instant service.
Dear Zaid, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotIf there were an award for the most…
If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My journey with them, from the hopeful beginnings of securing a rental property to the disillusioned end, has been nothing short of a nightmare. This review serves as a stark warning to anyone considering engaging with Marsh & Parsons for their letting needs.From the outset, Marsh & Parsons demonstrated a level of incompetence and indifference that I had never encountered before. The property I was let was not only in a deplorable state upon move-in but also riddled with maintenance issues that were blatantly ignored by the letting agent. Despite repeated attempts to address these concerns through proper channels, my pleas for assistance and resolution were met with a combination of evasion, delay, and outright refusal to acknowledge the problems.The supposed "professional clean" boasted in the tenancy agreement was a myth. The property's condition on my arrival was appalling, with evidence of neglect and dirt that no professional cleaning service could possibly have signed off on. When I raised this with Marsh & Parsons, expecting a responsible letting agent to rectify the situation, their response was to shuffle the responsibility onto the landlord, absolving themselves of any duty of care to their tenant.But it doesn't stop there. Every attempt to engage with Marsh & Parsons on unresolved maintenance issues, from unsafe fixtures to left-behind belongings of previous tenants, was met with a staggering lack of accountability. Their customer service was non-existent, a facade masking an underlying disinterest in tenant welfare and satisfaction. The stark contrast between their advertised values and the reality of their service was not just disappointing; it was infuriating.The final straw came when they blatantly disregarded their obligations under the tenancy agreement, pushing all responsibility onto the landlord and leaving me to navigate a sea of issues alone. Their hands-off approach in situations requiring their intervention was not only unprofessional but also deeply unethical.In conclusion, my experience with Marsh & Parsons has been the worst letting agent ordeal imaginable. Their failure to uphold basic standards of service, accountability, and tenant care is alarming. I urge anyone considering using Marsh & Parsons for their rental needs to think twice. There are many agents out there who understand the meaning of customer service and responsibility, sadly, Marsh & Parsons is not one of them. My advice: steer clear and save yourself the trouble.
Dear Shaun, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
5/5
GoogleSam from the Marsh and Parsons Brook Green office was outstandingly helpful, professional and friendly. Within a day of first contacting him, he found us a property that we loved and helped us secure a lease the same day. Finding a new home can be stressful - but Sam made it simple and seamless. I highly recommend him!
Hi Henry, thank you so much for taking the time to leave us your positive review! We are delighted that you are happy with your experience and will be sure to pass on your feedback to Sam and the rest of the team in Brook Green. Wishing you all the best in your new home, M&P
5/5
TrustpilotGreat support
The M&P team has always sorted out very quickly any issues we had with the flat we rent with them. The team, led by Baran Mehmet, was quick and spot on helping us when necessary. Higly recommen them.
Dear Americo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
TrustpilotRachel Patient and Ash Hutchings
Both Rachel Patient and Ash Hutchings were super helpful. Gave me all the answers I need in a timely manner. Both were super friendly and easy to work with.
Dear Danielle, Thank you for taking the time to leave a lovely review regarding Rachel and Ash. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotSatisfied agent doing a good job
I wanted to be sure the agents are doing their job to my satisfaction, So far I am happy to say that is the case, and I am happy to let the agents continue to do so.
Dear Vindur, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
TrustpilotGreat service
Baran has been really attentive and helpful during all our tenancy changes. Great service, highly recommend
Dear Carla, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotTrusted & professional property managament
Very prompt responses and our concern was resolved in merely a matter of hours. Phoebe has been great over the years and has assisted with various matters with the utmost professionalism and timely responses.
Dear Lubna, Thank you for taking the time to leave a wonderful 5* review. Phoebe will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExcellent communication with Property…
Excellent communication with Property Manager, Finnley who resolved a sensitive issue over a 2-week period.
Dear Mark, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotKyrsten was very helpful and attentive…
Kyrsten was very helpful and attentive with addressing any issues we have been having with our flat!
Dear Kristina, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
4/5
TrustpilotA big thanks to Helen Moseley in…
A big thanks to Helen Moseley in Marsh&Parsons Askew Rd branch. She went above and beyond to help me with the sale of my flat in St Elmo Rd W12 - very good, nice, kept me informed and helped get the sale over the line 😊👏
Hi Louise, thank you very much for taking the time to leave such a positive review. We're delighted that you are happy with your experience with us. Helen and the Askew Road team will be thrilled. All the best, Marsh & Parsons.
5/5
GoogleInvaluable service from Lex and the team. Really appreciative of his professionalism and the smoothness of the experience.
Dear Marwa, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley
5/5
GoogleSaf was a friendly member and she was very polite and helpful. Definitely would recommend this service 10/10
Dear Amina, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
5/5
TrustpilotElisabeth has solved all of our…
Elisabeth has solved all of our problems to a high satisfaction for us and the landlord. Everything was answered and solved in a short time. We are very happy.
Dear Michele, Thank you for your kind comments regarding Elisabeth and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDerbhla has been super helpful!
Derbhla has been super helpful with our recent change of occupant process. She is always polite and ensuring our questions are answered as quickly as possible!
Dear Poppy, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the Property Management team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Lesley, Customer Relations Team
5/5
GoogleHad an incredible experience with Daniella Esser. She was professional, knowledgable, responsive and made the whole process totally stress free. Would highly recommend!
5/5
TrustpilotChange on tenants
Worked with Jordann Webb in change of tenants. Jordann has been patient in helping me addressing any of my concern, he was able to offer support and advice and kept me well informed
Dear Nelson, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Brook Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
