Trusted Agent profile · Hammersmith and Fulham
★★★★★
1,177 reviews across 2 platforms
107 Shepherds Bush Road, London, W6 7LP, Hammersmith and Fulham, W6 7LP
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Hammersmith and Fulham, at 107 Shepherds Bush Road, is rated 4.3 out of 5 across 1,177 reviews on two platforms, including 356 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Marsh & Parsons Brook Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat & efficient service
Baran Mehmet was responsive, courteous and extremely efficient. The situation was handled in a matter of minutes and the communication seamless. Thanks a lot!
Dear Geraldine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotLetting my property with Marsh and…
Letting my property with Marsh and Parsons has been a very positive experience over the last two years.
Dear Jane, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
4/5
TrustpilotAbdullah has been looking after my flat…
Abdullah has been looking after my flat for a year. I’ve been really impressed with his ways of working. He answers the phone, returns missed calls promptly, is polite and friendly, explains things clearly and gets stuff done. What more could you ask?
Dear Amanda, Thank you for your lovely words and for leaving a review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleAmrita at Marsh and Parsons has always given calm professional advice and maintained a professional yet personal relationship
Dear Sarah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
GoogleI recently had the pleasure to deal with Stuart from the lettings team and I wanted to sincerely thank him for his very professional and cordial help in our house search. It is rare finding agents so polite, prompt and clear in all communications and only recommending properties in line with budget/profile (which is not the norm out there and is cause of unnecessary waste of time for all parties involved). Will definitely consider M&P Brook Green for future house searches.
Dear Diana, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with Stuart couldn’t have been any better and the team in our Brook Green office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTook over managing my rental property…
Took over managing my rental property and is doing a stellar job. Super well organized and efficient.
Dear Huang, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotI would highly recommend
I would highly recommend liaising with Nicole & her lettings team who are a friendly team and have done a great job in letting out our property.
1/5
TrustpilotThey do not honour contracts: Terrible experience after 8+ months in rental property
I don’t usually write reviews but almost 9 months after signing a lease with Marsh & Parsons, I feel I have to. My partner and I were rushed to sign a lease, and were asked to offer over the quoted 12 month contract to ensure we were successful. We added our terms to the contract, regarding work to be completed in the property before we moved in. We then signed the contract; 24 months with an 18 month break clause. This is a nice property £2,400 /month, we chose to spend more to have a nicer property, with things in working order, safe and sanitary. We expected Marsh & Parsons to fulfil their side of the contract, as it was approved and signed by the landlord. When we moved in the work was not done, a broken window, open fireplaces letting rain, wind and bird faeces into the kitchen/living room and bedroom. There are a number of other issues but these are the most urgent, yet we’re still here, May 2024 with a broken window in the bathroom and bird faeces, wind and rain coming down the chimney. We moved in just before winter, in October 2023, and as you can imagine, we have racked up huge heating bills paying to heat the house with an open chimney in the kitchen/ living room, open chimney in the bedroom and a broken window in the bathroom (it doesn’t shut). When telling Marsh & Parsons about the bathroom window their response was: “ In terms of the bathroom window, our contractors who have attended advised that they did inform you a very small amount of air was getting through the window frame, which will aid in the bathroom mould management. Therefore, the landlord has decided not to complete any remedials for this issue.”When we have any issues with the house - broken windows, cabinets falling off walls, shower leaking into the hall downstairs, etc. Marsh & Parsons put the job out to a number of contractors. Each contractor then contacts us directly to arrange a visit to make a quote. We have already facilitated three viewings with different contractors for the chimney alone, and countless others regarding other works. This is hugely time consuming, inconvenient and unprofessional. Considering the work should have completed before we moved in and Marsh & Parsons should have a trusted contractor to provide services, I strongly advise people against signing a lease with them. They do not honour their contacts, they do not have a contractor they trust, you will have to facilitate and organise many different contractor visits on behalf of Marsh & Parsons and have to explain yourself and the property issues over, and over again.In addition to the above, we notified Marsh & Parsons on May 14th (10 days ago) that we have noticed a leak from our shower going into the main building hallway below. This is the hallway used by all tenants, water pours from the ceiling when the shower is used and this has caused yellow staining and large wet marks on the ceiling. I can only assume this has caused some serious issues with the flooring and may impact the floor/ceiling integrity. We facilitated a meeting with one of Marsh & Parsons’ contractors to come and take a look, so he could get a quote. The work has now been booked for May 31st, another 8 days from now. This demonstrates the lack of urgency or care on their part.
Dear Bridey, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
5/5
GoogleSharn Reynolds has been our lettings agent for the last 9 years. In that time we have had 4 tenants. She has advised us with care and a no nonsense approach which yorally suits our style. I could not recommend more highly.
Dear Nicola, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleI had a great experience with Marsh&Parsons , especially with Shakeelah , her service was so efficient and she went above and beyond to make sure my mother was satisfied throughout the whole process . Would definitely recommend.
Dear Kyra, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Hayley
4/5
TrustpilotBig improvement!
We have been renting a property with M&P for 9 months now. Initially our experience was not great, we were facing many issues with the flat that were not addressed in a timely manner and required many emails and phone calls on our part to even get the issues looked at. We really felt that we were an inconvenience for the property managers and our issues were not taken seriously.
5/5
TrustpilotManagement of Rental Property
Since appointing Marsh & Parsons to manage the tenancy of my rental property 2 ½ years ago, I have been designated a few different representatives who have on the whole been helpful in dealing with tenant issues and keeping me up to date.My 5-star rating relates to the first-rate service of the most recently appointed manager. They quickly acquired a good background knowledge, have been prepared to research/investigate as issues have arisen, and have an attention to detail that inspires confidence.Courteous, friendly and understanding, and quick to respond to queries and with updates. Their availability to ‘speak in person’ has been especially helpful and a willingness to ‘go the extra mile’ much appreciated.
Dear Carolyn, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI had a fantastic experience working with Stuart Hamilton of Marsh & Parsons to find a rental flat. He was professional, responsive, and truly understood my needs. From the very beginning, he provided excellent guidance, showing me properties that fit my preferences and budget. The whole process was smooth and stress-free, thanks to his expertise. I highly recommend Marsh & Parsons to anyone looking for a reliable and knowledgeable property agency/agent!
Dear Martins , We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley
1/5
GoogleIf there was minus 5 stars, I would have chosen it. The worst experience in my life with an agency really. I have just recently had surgery, and still did my best to show up early for the scheduled viewing. However, no one showed up, and it's completely unprofessional. They did not even call, or send an email to say they cannot attend. Very disrespectful. I recommend this to no one at all. Horrendous experience. No respect for others.
Dear Mary, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Lesley, Customer Relations Team
5/5
TrustpilotExcellent and very professional…
Excellent and very professional customer service from Daniel Leung. He was immediately and promptly on the case. I have been very pleased and impressed Thanks Daniel
Dear Hala, Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTurning around a poor client relationship with M&P
We have been working with M&P as our rental agent for almost 2 years. For the majority of this time, our experience was not positive - lot of reasons but overall, not good! However, since Elisabeth Ppasa has taken over as the focal point with M&P managing our property, the service we are getting has turned around completely. Elisabeth inherited an angry client and has worked diligently to turn this around. And to her credit, she has done this. Of course, we hope the service levels we currently enjoy continues, but as of today, credit clearly goes to Elisabeth.To follow on from your reply @ Ms Lesley, Customer Relations Team; whilst Elisabeth has indeed done a good job - and continues to do so - I think there are learnings for M&P management here as we were very close to looking for alternative managing agents...
Dear Kevin, Thank you for taking the time to leave a lovely review regarding Elisabeth. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat experience with support in managing administrative elements of the agreement and move
Edward was fantastic in responding to queries and requests once we had signed the tenancy agreement. He was always very thorough and efficient and we really appreciated his support during our move.
Dear Harriet, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI have used a number of estate agents in this area and Marsh and Parsons have been by far the best. Greg Boxer and his team have been excellent throughout the sale process; consistently proactive, helpful and professional. They charge a bit more than some other agencies but it is money well spent in my opinion. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Hi Adam, thank you so much for taking the time to leave us your kind review! We're delighted that you're so happy with your experience with us and will be sure to pass your feedback on to Greg and the team at Brook Green. All the best, M&P
5/5
TrustpilotMy experience with our Tenancy Manager…
My experience with our Tenancy Manager Stanislava Sebest has always been extremely positive. Nothing is ever too much or too difficult for her. Always ready and willing to help and support. Recently, I wanted some urgent documents regarding our tenancy and she immediately sent them to us. This is not the first time we had such a good service. Stanislava has a very pleasant way of communicating and her tone of voice is kind and I need this being a woman of colour, when people often feel impatient speaking to someone like me with an accent.
Dear Lena, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMichael was very professional
Michael was very courteous and professional and immediately sorted our refund for us. Great service- very pleased!
1/5
GoogleTenants do not use. 30+Days and counting not even partial deposit release through TDS. Staff are unresponsive and uncaring, landlord biased and orientated. For reference I’m a high earner, good tenant, no previous problems.
Dear Rob, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Hayley
5/5
TrustpilotA very good experience with Marsh & Parsons Letting
William and Victry were very professional and helpful. We have enjoyed a very good relationship with Marsh & Parsons Letting Agents since 2014 and highly recommend the company and the employees!
Dear Lucinda, Thank you for taking the time to leave a lovely review regarding William and Victry. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThank you Joanna Tsattalas
Thank you for the fast response to all my questions about my statement. Joanna Tsattalas was very clear and patient :)
Thank you for taking the time to leave a wonderful 5* review. Joanna will be thrilled to read your kind comments. Kind regards, Lesley
5/5
TrustpilotHelp in fixing plumbing issues
I am renting a flat which is serviced by Marsh & Parsons. We recently had an issue with a clogged kitchen sink and a boiler link. Tassos from Marsh & Parsons was very helpful is resolving the issue. He immediately contacted the landlord, arranged for a plumber to come in, and checked with us if everything is in order after he plumber fixed the issues.
Dear Yannis, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Brook Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
