Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience with Lucy from Richmond!
I had a great experience working with Lucy on a let in Richmond. She was knowledgeable, helpful and flexible throughout the process. Communication was transparent and honest, she played a key role in making what can be a complex process into something that was far more navigable. Thank you very much!
Ben · 10 September 2026
Agent replied · 22 September 2026
Thank you Ben for your kind words.
So pleased we could help find you your new home.
Best wishes,
Lucy and The Knight Frank Richmond Team
★★★★★ 5/5
Trustpilot5-Star Property Management
I am a landlord and my experience with Lety Lupi (Senior Property Manager) has been exceptional and 5-star all the way. She is highly motivated, resourceful, attentive and communicative, and has made my life so much easier during a complex refurbishment and tenancy change. She is well organised, courteous and professional, and is a pleasure to work with - a great asset to Knight Frank and their clients.
Matthew · 14 May 2026
Agent replied · 25 May 2026
Thank you so much for your kind words and for taking the time to share your experience. I’m truly delighted to hear that you felt supported throughout the refurbishment and tenancy change process.
It was a pleasure working with you, and I’m very glad I could help make what can often be a complex and demanding time feel more manageable. Your feedback means a great deal to me.
Thank you again for your trust and support, it’s very much appreciated.
Lety
★★★★★ 5/5
TrustpilotBrilliant Estate Agents: Michal and Gaia
I have dealt with many estate agents over the years, but I can honestly say, that I had the best experience working with Michal Bocian and Gaia Londai. I was continuously updated on changes, paperwork's that needed to be in place. I also felt heard and advised on things to support my best interest. I asked Michal and Gaia to put the letting price up and without them trying to negotiate or telling me I was unrealistic (like other agents did) they just went and got the job done. Absolutely amazing!! Knight Frank is very lucky to have them both working there. Thank you Michal and Gaia for all your hard work! I am looking forward letting out the other properties with you both.
Salam · 24 July 2024
Agent replied · 22 October 2024
Thank you so much for your kind words Salam, We’re here if you need anything, and are looking forward to working with you on other properties in the future
★★★★★ 5/5
TrustpilotKatie and Kavita were very helpful
Katie and Kavita were very helpful and informative throughout the process of us moving into our flat. Thank you both!
Holly · 13 May 2026
Agent replied · 25 May 2026
Thank you so much for your kind words! It was an absolute pleasure assisting you with your move, and we’re so pleased to hear you had a positive experience.
Kavita and I wish you all the very best in your new home- please don’t hesitate to reach out if we can help with anything further.
Kind regards
Katie and Kavita
★★★★★ 5/5
TrustpilotExcellent experience with Louna!
We have used Knight Frank lettings for years and they have always been excellent and as such they have always been our sole agent. Louna is our lettings agent and she is extremely professional, well mannered, kind, attentive and efficient. She was wonderful to deal with, always polite and kept us in the loop after every single viewing with constructive feedback. We will not hesitate to continue using her as our sole lettings agent. Highly recommend Louna at Knight Frank!
Nic · 22 July 2024
Agent replied · 22 October 2024
The pleasure was all mine, Nicole. I am looking forward to helping you again in the future. Best wishes, Louna
★★★★★ 5/5
TrustpilotGreat experience with Lexi
Lexi was incredibly professional and knowledgeable throughout the process of finding a rental flat. She was very kind and I felt as though she was on my side, but balanced in also helping the owner to find the right match of tenant. She was very capable, responded to my questions quickly, and made me feel at ease. Flat hunting can be very stressful but she brought a real sense of calm and optimism about the process. I would 100% use her and Knight Frank again in looking for a flat - whether renting or buying. Thank you for taking the time to help me!
Carli · 22 July 2024
Agent replied · 22 October 2024
Hi Carli,Thank you so much for your really kind words, it really was so lovely to meet you and a pleasure to help you. I hope that you settle into your new flat very soon; if I can be of any further assistance then please don’t hesitate to get in touch and I will be delighted to help!Best,Lexi
★★★★★ 5/5
TrustpilotI would highly recommend Jaime-Leigh…
I would highly recommend Jaime-Leigh Harvey and the Knight Frank team as letting agents, their hard work and professionalism along with their personalised approach was second to none. They were very efficient, and understanding of all our needs/wishes in the process of letting our house, and gave us excellent, professional and very honest advice in the process. They made it as stress free as possible and helped us in all aspects with genuine care and support.
Customer · 23 September 2024
Agent replied · 22 October 2024
Thanks so much for your kind review, it was a pleasure to help your family and I look forward to helping you in the future.We are always here if you need us! Best wishesJamie-LeighHead of Super Prime LettingsSouth West London & Home Counties
★★★★★ 5/5
TrustpilotOutstanding Service from Knight Frank and Charlie Hudson
I recently had the pleasure of working with Knight Frank to secure a new flat, and I cannot speak highly enough of the exceptional service provided by their agent, Charlie Hudson.From the moment we met, Charlie was professional, friendly, and incredibly helpful. He took the time to understand our needs and preferences, ensuring that we found the perfect place. His dedication and hard work were evident throughout the entire process, making it smooth and stress-free.Charlie’s prompt responses and willingness to go the extra mile were truly appreciated. Thanks to his efforts, we were able to secure our new flat quickly and efficiently. His support and guidance have been invaluable, and I am confident that he will continue to excel in his career.Thank you, Charlie, and the entire Knight Frank team, for making this experience a positive one. I highly recommend Knight Frank for their exceptional service and commitment to their clients.
Hin · 16 July 2024
Agent replied · 22 October 2024
Hi Eric, Thank you very much. I’m thrilled the whole experience was positive for you, and I wish you and Christy all the best moving forward. Charlie
★★★★★ 5/5
TrustpilotAmazing Service and Personal Attention
We recently had the pleasure of working with Knight Frank, and we couldn’t be more satisfied with the service provided. Special thanks go to Nathalie, who went above and beyond to ensure we found the perfect apartment. Her personal attention, professionalism, and friendly demeanor made the entire process smooth and enjoyable.From the very beginning, Nathalie was attentive to our needs and preferences, providing us with a tailored selection of properties that met our criteria. Her dedication and commitment were evident in every interaction, making us feel valued and well-cared for.We highly recommend Knight Frank to anyone in search of a new home. The exceptional service and personal touch we experienced have truly set them apart. Thank you, Nathalie, for your support and for making our apartment search a great experience.
Antonia · 12 July 2024
Agent replied · 22 October 2024
Hi Antonia, Thank you for your kind words and taking the time to write this review. It was a pleasure to assist you in your search and I hope you enjoy your time in London. Best wishes, Nathalie
★★★★★ 5/5
TrustpilotThank you!
I’ve been working with Knight Frank for a few years now and they’ve been delightful. Brigette from Renewals made the process of renewing my lease extremely easy. She was responsive and helpful with our timelines. Thank you, Brigette! Catrin B. handled our day-to-day needs as tenants and was beyond helpful during our last two years of living in the flat. Anything that came up, she was on it. Big thank you to Catrin as well.
Sydney · 13 September 2024
Agent replied · 22 October 2024
Dear SydneyThank you for taking the time to write your feedback. It was our pleasure assisting you. Kind regardsBrigette and Catrin
★★★★★ 5/5
TrustpilotRecent tenant search
I have been collaborating with Oliver Heplewhite and his team for four years now. Every time, they excel in finding the perfect tenant swiftly, making the entire process run smoothly and stress-free. Recently, Louna Del Barrio assisted me, and the tenant search was as fast and easy as ever. Louna promptly and efficiently addressed all my numerous questions, making me feel exceptionally well taken care of as a landlord. I have full confidence in KnightFrank's tenant search process, as they consistently meet my high expectations without fail.
Olga · 7 July 2024
Agent replied · 22 October 2024
Dear Olga,Thank you for your kind words. It was a pleasure helping you on this occasion. We are both looking forward to assisting you again.Best wishes,Oliver and Louna
★★★★★ 5/5
TrustpilotExcellent service. I have interacted with the Kensington…
I have interacted with the Kensington office of Knight Frank this year and have no hesitation whatsoever in recommending them to sellers and purchasers alike. They are extremely knowledgeable, professional and deliver an excellent service. I would like to particularly thanks Jade Leyens for her excellent service and dedication, Jade is an absolute credit to Knight Frank and I have no hesitation whatsoever in recommending her and the Kensington team.
Sharon · 12 December 2024
Agent replied · 22 December 2024
Dear Sharon & Andy,Thank you for your kind testimonial, it’s been a pleasure to get to know you both this year!Please do not hesitate to get in touch for any future needs.Kind regards,Jade & the Knight Frank Kensington team
★★★★★ 5/5
TrustpilotCarmen was absolutely professional
The service we received from our agent, Carmen Vigneron, was excellent. She was professional, attentive, and very efficient, making it very easy to work with her despite our lack of knowledge of the process. We are extremely grateful for all her help, patience, and professionalism. We would 100% recommend her.
INMACULADA · 8 September 2026
Agent replied · 22 September 2026
Thank you ever so much for your kind review. It was a pleasure assisting you. Thank you.
Carmen
★★★★★ 5/5
TrustpilotWhere to start?
Where to start?Met Chanel more than elevan years ago, who is now leading the letting team of KF St John's Wood.She introduced a young JAPANESE-BRITISH lady, in 2013, to rent our apartment, who stayed for 7 years.Then a corporate Japanese senior engineer-manager who then stayed for almost 3 1/2 years.We have now another Japanese family in.Chanel and her team, of Malak, Daisy, and Konomi had worked hard to get the best possible tenant(s) over all these years, for us.We are very grateful for their genuine efforts to make things ever smooth.We must, also, good words for Kim and Sacha, in the past and present process.Thank you very much
Swee · 6 July 2024
Agent replied · 22 October 2024
Dear TerryThank you for taking the time to write a review - it is an absolute pleasure to work with you.
★★★★★ 5/5
TrustpilotThe agent Lexi was very helpful to find…
The agent Lexi was very helpful to find us a place for a long let. She was very professional, gave us the full information about the flat which we liked, good approach, and very much responsible to follow up. We are glad that we came a cross her and highly recommend to anyone who is look for a good place to live in. She is always happy to help. Thank you Lexi, you were brilliant.🥰
Shakhnoza · 25 September 2024
Agent replied · 22 October 2024
Hi Shakhnoza,Thank you so much for your lovely words. It was wonderful to meet you and I am so pleased that you have found a property that works for you. If I can be of any help in the future, please don’t hesitate to get in touch and I would be delighted to assist you again!Best wishes,Lexi
★★★★★ 5/5
TrustpilotExtremely pleased with Daniel Lloyd
We are am extremely pleased with the service provided by Daniel Lloyd (Knight Frank) in managing our property. From the very beginning, Daniel demonstrated exceptional professionalism, efficiency, and dedication - his communication skills are top-notch, ensuring we are always kept in the loop about any updates or issues.The peace of mind we’ve had knowing our property is in such capable hands is invaluable. We highly recommend Daniel to anyone in need of a trustworthy and competent property manager.Thank you, Daniel, for your outstanding work!
S · 1 July 2024
Agent replied · 22 October 2024
Thank you for your extremely kind words and review. It’s a pleasure working for you to keep your property running smoothly. I look forward to the continuing the relationship in managing your property.Warmest regards,Daniel
★★★★★ 5/5
TrustpilotVery experienced and responsive
Selling your property can be a time-consuming, challenging and, sometimes, frustrating process. Having an experienced property agent with local knowledge by your side is key. Charles Davenport, who acted for us in the recent sale of our home in Cobham, ticks that box. He deftly managed expectations on all sides, effortlessly navigated hurdles and challenges along the way and proactively ensured momentum was maintained throughout. Charles is also a genuinely nice person who is very pleasant to work with.
M · 18 July 2024
Agent replied · 22 October 2024
Thank you for such a lovely review. It was an absolute pleasure working with you and a real team effort. I was delighted with the result after a such at times challenging journey.Best wishesCharles
★★★★★ 5/5
TrustpilotFantastic work!
I recently had the pleasure of working with Fahima as my renting agent and was thoroughly impressed with the service provided. From the beginning, Fahima demonstrated a high level of professionalism and dedication. Fahima listened carefully to my requirements and worked diligently to find a property that met all my needs. Fahima's knowledge of the market and ability to navigate the rental process made everything straightforward and stress-free. Communication was always prompt and clear, ensuring I was informed at every step. I highly recommend Fahima to anyone in need of a top-notch renting agent. Thank you, Fahima, for making this experience so positive and seamless!
Bingrang · 21 June 2024
Agent replied · 22 October 2024
Hi Bingrang! Thank you for trusting Knight Frank as your agent, I am glad I could help you in moving into your new home!Best, Fahima
★★★★★ 5/5
Trustpilot5 star experience from Emily
Everyone at the office was very patient, respectful and kind - especially as I am hard of hearing. Emily and her team took the time to understood my needs and quickly found me the ideal flat. She then held my hand through every step of the process - including the complicated online reference checks. She is also helping me with every step of the move on moving day. The team really go out of their way to help - that's truly going above and beyond
Mrs · 21 June 2024
Agent replied · 22 October 2024
Dear Hania,Thank you for such a lovely review. I'm pleased my team and I were able to provide the support you needed throughout the process. If you need any further assistance please to not hesitate to reach out to me or the team. Kind regards,Emily
★★★★★ 5/5
TrustpilotVery competent agent to work with and always available to help.
I really enjoy dealing with Rosi and she responds to emails and queries much quicker than other agents I had in the past. Rosi is very sharp and seems to be someone who can work under pressure. She never seems overwhelmed even when she's very busy. When I call to ask for an immediate follow up she always picks up the phone and deals with my query effectively. I hope she will stay my agent as long as possible. She is also vey calm and polite when she talks on the phone.
Djey · 18 June 2024
Agent replied · 22 October 2024
Hi Djedjiga,Thankyou for your kind words and taking the time to leave a review, it is greatly appreciated. I look forward to continuing to work with you!Kindest Regards,Rosi
★★★★★ 5/5
TrustpilotExceptional service from Walid
We had a really excellent experience finding our new flat with the support of Walid, one of Knight Frank’s agents. Walid was extremely organised, responsive and accommodated us during every step of process. Everything ran seamlessly and the flat was spotless on arrival, with no issues on check-in. Walid was so friendly, made us feel comfortable every step of the way, and extremely knowledgeable, able to answer all our questions immediately.I’m really looking forward to living in our new home and having the agency’s support over our contract
Chandan · 14 June 2024
Agent replied · 22 October 2024
Dear Dani,Very grateful for your kind review. I am pleased that I was able to make this journey a smooth and pleasant one, and can only hope the rest of your tenancy will go as such.Best,Walid
★★★★★ 5/5
TrustpilotBrilliant sales experience
I've recently sold my flat in South Kensington with the Old Brompton Road team and I'd like to say a big thank you to the sales team but in particular Nicole Jackson who has led the sale for me; she has been extremely communicative, efficient and helpful and has dealt with the issues that come up during a sale with the utmost professionalism. I have been pleased with the service from start to finish and could not recommend them highly enough.
Elizabeth · 4 June 2024
Agent replied · 22 October 2024
Thank you for your kind words, it has been a pleasure working with you. We wish you all the best in the future. Many thanks, Nicole.
★★★★★ 5/5
TrustpilotCharlotte from Renewals
My experience with tenancy renewals at Knight Frank has been excellent, largely due to Charlotte from Renewals. Throughout the process, Charlotte was incredibly professional, responsive, and considerate. She made everything seamless and stress-free. Her communication was always clear and prompt, and she ensured all my queries and concerns were addressed.Charlotte's exceptional service and dedication make her a standout in her field. I am grateful for her assistance and would highly recommend her to anyone in need of property services.Thank you, Charlotte, for your outstanding support!
Victor · 4 June 2024
Agent replied · 22 October 2024
Thank you so much for your kind words. I hope that your move back to Canada goes well.Please don’t hesitate to contact me should you require any of Knight Frank’s services in the future. Kind regards Charlotte
★★★★★ 5/5
TrustpilotA job well done
Knight Frank (Cirencester) have handled the sale of my Father's house. They have been so helpful with sound advice and practical suggestions and have always been on hand when I needed them. It has not been an easy sale, especially when the property flooded following a burst pipe in January 2024. I recommend Rupert Sturgis, Isabelle Bainbridge, Lara Warburton and not forgetting CarolineMcLarty who showed prospective buyers around.
Mel · 11 December 2024
Agent replied · 22 December 2024
Dear Mel, Thank you for your kind words. I’m delighted we have completed on the sale of Deepwell. It was quite a process, but looking back, we feel it was a very good sale and bucked the market trends. Best wishes for a Happy Christmas! Kind Regards Rupert
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