Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookHorrendously incompetent at giving any form of market insight, advice or sale analytics from day 1 and even worse at communicating.
Several times it’s been down to chasing that we’ve actually found out they have a viewing supposedly scheduled, to then get attitude from the staff when we can’t do the time they’ve scheduled without confirming it with us.
Quite literally the worst experience with regards to communication I’ve ever seen - avoid at all costs and don’t be drawn in by a low ball offer on the commision %!
Jordan · 23 October 2020
★★★★★ 5/5
TrustpilotI could not be happier…
My husband and I could not be happier with the service received by the very knowledgeable and supportive mortgate broker, Mr Fred Abayeta. His professionalism, guidance and candour made for a smooth house buying process.
Jessica · 22 November 2024
★★★★★ 5/5
TrustpilotSid helped me find the best flat ever
Sid helped me find the best flat ever. He is professional and knowledgeable and was extremely helpful along the way even with the few hiccups I faced; he was patient and got to the bottom of the issues and resolved them.Thanks so much.
Customer · 13 July 2024
★★★★★ 4/5
TrustpilotKinleigh Folkard & Hayward [KFH] kept…
Kinleigh Folkard & Hayward [KFH] kept to the initial appointment to view the property as arranged. Within a short period, they arranged appointments for several prospective tenants. They found a suitable tenant within 14 days of instructing them.
Ms · 2 October 2024
★★★★★ 1/5
TrustpilotThe worst property maintenance company
Very poor service! I've been with them for more than 4 years and can't even remind a case solved on time and at the first try... This business is out of their capacity. Constant change of managers, any of them more and more incompetent and obviously overloaded.. STAY WELL AWAY IF YOU CAN!
DEYAN · 18 December 2023
★★★★★ 5/5
TrustpilotFrankie is a credit to this company
Unbelievably professional with a great sound of support and knowledge for renting from a customers point of view! This person is a credit to the company. We’ll come to battersea area in which iv now moved to fran! You have along standing customer/client always!!
Nancy · 16 June 2024
★★★★★ 5/5
GoogleRichard was incredibly helpful in our search for a first property in the area. He was genial and not at all pushy, and listened to all of our requests. I'd definitely recommend KFH as a result.
Ollie · 24 October 2018
★★★★★ 1/5
Trustpilotextremely slow and unresponsive…
extremely slow and unresponsive customer service for block management. We've had a hot water issue for weeks that no one has got back to us about. The last time the same issue happened it also took weeks to resolve because they said it wasn’t their responsibility (it was)
Sam · 30 March 2024
★★★★★ 5/5
TrustpilotHighly professional team
Maira and Ben have been truly outstanding from the start of the letting management process right through to the tenants getting settled in. It’s felt like a real partnership and genuine team effort. Maira has gone above and beyond her role to deliver excellent service, communication and support to all. Thank you both for everything!
Claire · 25 October 2023
★★★★★ 5/5
TrustpilotA great team giving sound advice on the…
A great team giving sound advice on the property value..
CLIVE · 16 September 2025
★★★★★ 1/5
TrustpilotVery poor service from the very poor service manager at…
Very poor service from the manager at the Southgate branch Matt. Does not listen and laughs at serious information, does not listen to customer at all and does his own thing. Very disappointed and disrespectful. Would not use them again.
Tracey · 20 August 2024
★★★★★ 5/5
GooglePeter has been extremely helpful and professional and had made this experience the best it could possible be. I would definitely recommend his service to others!
Tali · 23 October 2021
★★★★★ 5/5
TrustpilotBeing a landlord
Suitable tenants have always been found quickly.The tenancy agreements have been arranged quickly and our very through. When there has been a change in tenant that has been sorted easily. The tenants are happy with all arrangements.There are of course fees to pay but you get what you pay for . Bad tenants could be more costly.
Vivienne · 23 August 2023
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service; I couldn't recommend Tariq and Matthew Stanway enough
Busayo · 26 July 2023
★★★★★ 5/5
TrustpilotMortgage broker service
We had the pleasure to work with the incredible team of mortgage brokers Katarina and Heather. They have been incredibly proactive, supportive and knowledgeable. I absolutely recommend their service to anyone! Thank you very much again!
G · 18 October 2024
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Sympathetic treatment at all times. We were kept informed and helped through the whole process from start to finish. We are both in our nineties and couldn’t ask for more help and consideration. I heartily recommend KFH to anyone without reservation.
Peter · 20 June 2024
★★★★★ 5/5
TrustpilotWe’ll Done
KFH in Wimbledon did what they said they would. Lot’s of viewings and offers , and most importantly a sale with great buyers. Well done Jimmy, Maryam, Linda and the rest of the team. Thank You,Ray
Ray · 16 October 2024
★★★★★ 5/5
TrustpilotKFH were excellent in their execution…
KFH were excellent in their execution of the sale of our property. The sale wasn’t straight forward and they provided valuable input which greatly supported the process. Maryam and Jimmy worked hard to ensure the sale remained on track - We hugely appreciate their efforts!
Deirdre · 13 May 2024
★★★★★ 5/5
TrustpilotBattersea branch
The team at Battersea achieved a first class result for me when they sold my house. I found the team to be professional and personable. They kept me well informed at the level I wanted and guided me through the sticky bits. All credit I would definitely recommend.
Judy · 14 March 2024
★★★★★ 2/5
TrustpilotUnprofessional
Our property manager has not been consistent with maintaining the property and our concerns. I am glad our tenancy has finished because it was a very stressful and distressing experience of 2 years
Very · 30 November 2024
★★★★★ 5/5
TrustpilotAppreciation
A big thank you to the guys at KFH for the successful completion of my Mortgage. The biggest thanks goes to my Friend Sawan whom GOD had used to make the entire process smooth and a good experience. I will surely recommend you to friends and family. Well-done guys.
Shorinola · 21 February 2024
★★★★★ 5/5
TrustpilotGreat work
Paul and team worked hard to get deal done despite difficult buyer
Ben · 21 May 2023
★★★★★ 4/5
TrustpilotSophie Goodlace - Earlsfield sales branch
Sophie Goodlace at the Earlsfield sales branch of KFH was fantastic in dealing with both the sale of our property and our onward purchase (despite not being instructed by the sellers). She was efficient, responsive and persistent when we were ready to give up! She negotiated tirelessly and kept the chain together - we couldn’t recommend her more highly.
Emily · 16 June 2023
★★★★★ 5/5
GoogleFrom the first time India took us to see flats, she was so friendly and enthusiastic, making us feel very comfortable during the house viewing process. She is a patient and sincere agent - someone we can truly trust.
Moira · 23 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
