Kinleigh Folkard & Hayward Fulham and Chelsea Sales reviews in Hammersmith and Fulham

★★★★★ 1/5

Trustpilot

Unprofessional service

We started renting with KFH last year and since then they have been nothing but unhelpful. I don’t know if it’s because we were immigrants and new to the renting industry but they forgot to mention lots of issues with the flat and that the landlord managed the property. The landlord not once helped us, the main door didn’t lock and he didn’t understand the issue, mold in the bathroom, broken domestic electrics that were never fixed etc. The fact that they accept these type of landlords tells you a lot. Furthermore, he hasn’t given us back our security deposit and the agency has done nothing to help us. When they started the flat views to rent it again they were unprofessional and impatient. I was working from home once, I had told the agent this information which she decided to ignore to then proceed to buzz again and again without an apology or thanks. Be careful with them.

Catalina · 15 November 2024

★★★★★ 5/5

Trustpilot

Good communication and customer service

Good communication and customer serviceWe recently sold our house having lived there for 27 years and so hadn't experienced the house moving process for a long time.Catherine who dealt initially with our sale before her maternity leave was excellent, keeping us informed throughout the process but without giving us unrealistic expectations. Jack then took over and also kept us regularly updated with calls and ensured a smooth end to the sale despite issues with one of the parties further down the chain.

Helen · 14 November 2024

★★★★★ 5/5

Trustpilot

The Acton office - sales

I was a customer of the Acton office which was selling a property for me. The transaction was difficult and long involving a lease extension as part of the sale. Rossen and Harry Sims were excellent: both hard working and good natured. I am pleased to recommend them.

Hassan · 31 January 2024

★★★★★ 5/5

Trustpilot

New Mortgage

The service provided by Sawan and Sharon was second to none. Sawan in particular went above and beyond considering our circumstances are in no way simple. He dealt with all our questions and advised us in a courteous and efficient manner.

Long-standing · 11 June 2024

★★★★★ 5/5

Trustpilot

The best estate agent in Wimbledon by some way

I can’t speak more highly of the team at KFH Wimbledon, particularly our main contact there Linda and the branch Manager, Jimmy. We had a difficult sale of our flat and purchase of our first house through them (it took two attempts over the course of a year!). They were patient, helpful, professional, pretty much always responsive and Linda had a great sense of humour which helped us see the bright side of things at the low points of our moving journey. With our house search, KFH were also never too pushy and didn’t try and flog properties to us that clearly weren’t what we were looking for, unlike other agents we dealt with in Wimbledon. Overall we wouldn’t hesitate to sell and buy with KFH again. Having dealt with almost all of the other names in out area over the past year, KFH are the best :)

KO · 6 November 2024

★★★★★ 1/5

Trustpilot

Wasted My Time, No Communication from Agent

Arranged a flat viewing with them, and Edmund Abatan couldn’t be bothered to inform me that the property was no longer on the market until I reached out on WhatsApp 40 minutes before the viewing, while I was already on my way. As if my time isn’t as valuable as theirs.

Emerald · 21 October 2025

★★★★★ 5/5

Google

I had a really positive experience working with Ruby. She was incredibly helpful and patient throughout the whole process, showing me lots of different properties. Her professionalism and friendly approach made the whole experience much less stressful. I’d definitely recommend her to anyone looking for a supportive and genuine estate agent.

Ben · 20 October 2025

★★★★★ 1/5

Trustpilot

Extremely poor agency

Extremely poor agency. Throughout my two years living in their property, they never resolved any issues I reported, such as a dripping sink, broken fridge, and wall hooks falling off. They are now charging me for normal wear and tear and even attempting to charge me again for professional cleaning, which I had already paid for. Additionally, it has been two months since I moved out, and my deposit still hasn’t been returned. My property agent, Lauren Field, was unresponsive and failed to address any of my concerns. I strongly advise against working with this agency or renting their properties, especially the one near Borough station. They will try to steal your money.

Ariel · 4 November 2024

★★★★★ 5/5

Trustpilot

I would like to thank Rita and Joe at…

I would like to thank Rita and Joe at the Battersea office for the incredible service they provided in selling my property from start to finish, they went above and beyond to make the process, as smooth as possible and I really appreciate their help dedication. Thank you again. Mrs Stokes

Mrs · 10 November 2023

★★★★★ 5/5

Trustpilot

Andy was absolutely fantastic to work…

Andy was absolutely fantastic to work with - responsive, calm and on top of everything.Having worked with a few estate agencies over the years I would wholeheartedly recommend KFH.

Anon · 17 December 2024

★★★★★ 5/5

Trustpilot

Professional and clearly working in our favour throughout a difficult sale

They kept in regular contact with updates. We felt they were absolutely doing their best for us in what turned out to be a difficult sale. We had to manage the sale of our parents house from a distance under emotional circumstances. They were supportive and took on extra responsibilities as we live so far away and couldn't get there at times. The buyer proved difficult and the sale was protracted but they handled it professionally and we got there in the end. Highly recommend this company. Thank you

Kirsten · 29 October 2024

★★★★★ 5/5

Trustpilot

Great experience dealing with KFH…

Great experience dealing with KFH Catford estate agents, the communication was good and they found us exactly what we were looking for within our budget. Myles was a great help and supportive throughout the whole procedure from start to finish. We highly recommend.

Campbell · 20 April 2024

★★★★★ 5/5

Trustpilot

I was a first time buyer and had loads…

I was a first time buyer and had loads of questions and concerns .Mihai was superb he helped me with all my questions . The process was smooth and he made me feel always secure .

Ac · 24 August 2024

★★★★★ 1/5

Facebook

I rent a flat where KFH provide property management services, and if I am being frank, the service they have provided to date is way below any standards. Whenever you contact them, you either don't get a reply, get a reply months after or will to be asked about something else. During my rent, they changed property manager three times already. Fixing issues takes them weeks. E.g. I moved into the flat and had to wait three weeks until they connected the door entrance bell. The same thing as the reported problem with kitchen lighting, and they haven't fixed it until today(3 months). :)

Dominik · 15 September 2022

★★★★★ 5/5

Trustpilot

Great selling experience

Great work Rita and team on selling our flat! We had 60 viewings within 3 days of going on the market and 11 offers of which we accepted £20k over asking. KFH just have the best database of buyer clients and the pictures were stunning. Would highly recommend for a quick and easy sale.

James · 7 August 2023

★★★★★ 5/5

Google

Richard was great from start to finish. He was a pleasure to deal with and was even happy to meet me at a flat on Sunday as I was unable to see it earlier in the week. He showed me lots of different options and overall it was a great experience. Other agencies were not as knowledgeable and sent me lots of properties that didn't match my requirements whereas Richard understood exactly what I wanted and found me my dream flat. Anyone looking to rent in Fulham should speak to Richard. You won't regret it!

Antonella · 24 October 2018

★★★★★ 4/5

Trustpilot

Good communication overall from the…

Good communication overall from the Finchley branch of KFH and had plenty of people coming to view. Once an offer was accepted Hannah was very good at guiding us through the process. Thanks KFH

Julie · 18 September 2024

★★★★★ 5/5

Trustpilot

KFH Crystal Palace are excellent!!

KFH Crystal Palace are excellent, professional and efficient. From day one to the completion sale of my property there was excellent communication and honest feedback. Would highly recommend the team, Lewis was great throughout the entire process and made things run smoothly.

Seb · 27 April 2024

★★★★★ 1/5

Trustpilot

BATTERSEA BRANCH

BATTERSEA BRANCH - AWFUL EXPERIENCE I would start by saying I never ever write bad reviews. I am a reasonable person and understand things (especially with property sales) don't always go in a straight line. However, when you sell a property (a 2bed with outdoor space in Battersea) with a supposedly reputable agency you expect some level of service. I have had a terrible experience with a particular agent at this branch which all could have been avoided with clear communication.I got one phone call with the initial offer and then I spent the next 4.5months chasing her. I firmly believe that her lack of urgency and clarity has cost me a lot of money so my advice is to do your due diligence before just agreeing to work with a particular agent. I wish I'd asked for some references! Even after settlement she is sending me threatening emails. Thank you to the branch's manager who stepped in and ultimately helped move things along but I just wish we'd never had to get there.

Marie-Louise · 13 October 2024

★★★★★ 4/5

Trustpilot

Good customer service

Thank you to all the team at north Finchley Branch for their attentiveness in the course of renting my property through them. Everything went smoothly & to my satisfaction

Fatima · 25 November 2024

★★★★★ 5/5

Trustpilot

We highly recommend Kerry Golding from KFH

Our Mortgage broker, Kerry Golding, worked exceptionally hard to ensure that we could get the best possible mortgage offer within a tight timeframe (moving from offer to completion within 28 days). She used everything in her toolkit to ensure the offer came through in time and her expertise and regular communication helped us to feel at ease through what could have been an exceptionally stressful experience.Kerry came recommended to us and we would certainly recommend her to others.

Naomi · 9 November 2024

★★★★★ 5/5

Trustpilot

Can’t thank Joseph and Kerry enough.

It’s been nearly one year of working with Kerry first, then Joseph, asking for multiple mortgage offers and it was never too much for them. I spoke with other brokers to make sure i was getting the best offers, and can hand on heart say that KFH had the best customer service and the best rates too. They reduced our rates before exchange by nearly 100 pounds a month. They truly restored our trust in brokers after having an incredibly bad experience the first time we purchased a home. I have already recommended these guys to friends and will use them again.

Mashal · 9 October 2024

★★★★★ 5/5

Trustpilot

Dulwich Village KFH

From the very start Sylvia and Suzannah were so supportive, calm and patient with me and my family. The whole process was managed really well and I can't thank them enough for their care,

Rachel · 5 September 2024

★★★★★ 5/5

Trustpilot

Good experience with KFH

We have recently bought a flat through KFH and were happy to work with them. Deana Watkins was an estate agent in this purchase and she was really helpful and responsive through entire process. She was helping us to resolve any issues or blockers we had and it was a really pleasant experience.

Anton · 7 August 2023