Kinleigh Folkard & Hayward Brook Green Sales reviews in Hammersmith and Fulham

★★★★★ 5/5

Trustpilot

East Dulwich Office - Great Rental Experience

Marina at the East Dulwich office has been amazing in helping us secure a rental property in the area. She was friendly and outgoing from our first enquiry, and has been very attentive when we’ve contacted the office. We also had good experiences with her colleagues when she was away, they typically answered any queries same day. I should also add, our offer was put straight to the landlord and we were not pressured in any way to increase our offer etc.

Customer · 12 October 2023

★★★★★ 5/5

Google

Great Estate Agency ! A particular thank goes to Oliver Stanley who did search the house for me even it was out of his branch and area. In a very professional way he followed up me and my requirements until the end of the purchase being always available and giving to me constant support and help . Well done Oliver !!

Paolo · 17 October 2024

★★★★★ 5/5

Trustpilot

Great support

Tim , Charles and the team at KFH were very supportive throughout our sales process .They responded promptly to all enquired and keep us updated all the way through .

Maria · 27 November 2023

★★★★★ 5/5

Trustpilot

Great team!

Great team, great support through what was a protracted and stressful process. David, Dan and the team were all super helpful, very pragmatic and ultimately oversaw a successful outcome.

Richard · 18 December 2023

★★★★★ 5/5

Trustpilot

Hannah Chown of KFH Putney was brilliant!

Hannah Chown of KFH did a fantastic job from start to finish. Great positive energy with just the right amount of contact prior to marketing and good communication throughout. KFH had a good base of buyers so we had immediate viewings and they were proactive in progressing the sale at the crucial points as well as achieving the optimum price. We highly recommend them!

Claire · 25 August 2024

★★★★★ 5/5

Trustpilot

KFH in Wimbledon provided a wonderful…

KFH in Wimbledon provided a wonderful service and guided me through the sales process. Jimmy was my advisor and was so helpful and professional at all times, truly a star.

Dervla · 22 November 2023

★★★★★ 4/5

Trustpilot

KFH were really helpful when moving to…

KFH were really helpful when moving to Putney, especially Vanessa who was always informative and punctual. She made the process of moving into the flat very smooth with no hassel. Thank you again!

Ana · 7 September 2023

★★★★★ 5/5

Trustpilot

Thank you Sawan and Sharon

Thank you to Sawan and Sharon for your great service and communication!

Tessie · 27 October 2024

★★★★★ 3/5

Trustpilot

Very quick and effective at getting in acceptable offers

Very quick and enthusiastic approach to valuing the property and, after deciding to engage them, quickly organised a series of viewings managed by several of their staff in the branch. Achieved a series of offers within their stated timescale which were within the parameters I had expected (although noticeably below the valuation and top range figure - typical in my experience). After acceptance of the offer I felt at times that they were acting for the purchaser rather than me (vendor) when I was hoping for rather more pushback to the purchaser's demands - again fairly typical in my experience as they are focussed on getting the sale to completion and receiving their sizeable commission. I am always surprised at how much agents charge in comparison with solicitors where the legally significant work occurs and where mistakes really can cause huge difficulties. Finally, the bill settling was a little annoying as they kept forgetting the agreed variation made when they were appointed.

DN · 2 October 2023

★★★★★ 5/5

Trustpilot

Fantastic from start to finish

Fantastic from start to finish - Martin was extremely knowledgeable and helpful throughout the entire process. Many thanks and we'll certainly use KFH in the future!

Elena · 12 February 2024

★★★★★ 1/5

Trustpilot

It is so bad I want to give you a Zero, but that’s not possible, so I give you a 1

Who doesn’t love rats eating each other in the kitchen and poo droppings in the toaster? Apparently Sujata at KFH loves it as she said the house is habitable to stay in! Plot twist: The real rats were the ones blaming us for the infestation (saying not to leave the back door open - oh don’t you worry, our deranged neighbours constant screaming alone made us think twice about keeping any entrances open), and failed to mention a shoddy floorboard that directly led to the sewers. Ever since moving in, we have had non stop issues every single month - from dangerously fitted boilers to leaks to finding rats in our bin. Constantly undermined, not being taken seriously and having to chase time after time. Anyway - we’re out now! Tarraaaaa

Lydia · 25 September 2023

★★★★★ 3/5

Trustpilot

Great people, shame about the creaky systems

I liked all the staff in the West Hampstead branch, who were responsive and helpful always.I disliked having always to pay so far in advance to get anything done. Negotiating the maintenance teams who could help before I had a new tenant was very difficult. I regretted moving from my old agent more than once.The new tenants are in almost a month and not a penny of the rent they have paid has yet come to me. I await to see if the payment system is as efficient when it comes to putting the rent in my account.

MPM · 25 September 2023

★★★★★ 5/5

Trustpilot

Really good experience

Really good experience. KFH sorted out a sale quickly where our housing association had failed. And then provided excellent support throughout the sale to make sure we completed.

Nick · 7 November 2025

★★★★★ 5/5

Trustpilot

A very good experience at KFH

I was very fortunate to have Mohammed Ahmed look after the sale of my flat. He was able to line up potential buyers for viewing quickly and was most helpful with any questions that I had. He was professional, communicative and when the paperwork lagged behind, he was there to give the right people a nudge to keep it going to completion. The entire team at KFH has been wonderful. A 5 star rating from me.

Rosanna · 20 December 2023

★★★★★ 5/5

Trustpilot

A group of true professionals...

KFH branch in West Hampstead exceeded my expectations. The assistance, which Luke provided throughout the transaction, was excellent. James and David took care of post transaction arrangements faultlessly. When you walk in this office, you feel like dealing with true professionals. I'm very happy with the service I received here and will highly recommend using this estate agent.

Hovik · 15 November 2024

★★★★★ 5/5

Trustpilot

Ness has been great!

Ness has been very communicative throughout the process and has accommodated for time zone differences, making the process very easy!

Sophie · 31 May 2024

★★★★★ 1/5

Trustpilot

KFH unable to put a fix in place

I like in a property in Harrow where the lifts are maintained by KFH. We have 2 lifts in the property, one is always switched off and other is often not working, KFH handle the lift maintenance. Their response time is very poor, they are unable to keep both the lifts working simultaneously so if is faulty the other is working. This last episode has lasted over 48 hours as it went faulty on Friday and still not repaired Monday afternoon. We live on a higher floor and my wife has had knee surgery but this vulnerability does not seem to worry KFH.

Pankaj · 11 September 2023

★★★★★ 4/5

Trustpilot

KFH were outstandingly patient & determined to get the result we needed.

KFH were outstandingly patient and tenacious with our sale. Unfortunately we had a couple of false starts with buyers who didn’t get the funds they wanted so that wasted us time & money otherwise I’d give 5 stars. Our eventual sale, including lease extension was fraught and long on the lawyers side not because of KFH. The agents at KFH kept us sane.

Mrs · 26 August 2024

★★★★★ 5/5

Trustpilot

My Lettings Negotiator Angela Dhimas…

My Lettings Negotiator Angela Dhimas was wonderful, she supported us in our flat search with the best attitude and very candid recommendations. I’d recommend working with her and KFH.

Linh · 22 November 2023

★★★★★ 4/5

Google

Having just completed, I can confidently say how fantastic Sarah was in the process. Her communication was great and she helped speed the process along when it started to lag! Very thankful to her and excited to move into my new home!

Allanagh · 25 October 2022

★★★★★ 4/5

Google

Very happy with the whole process - from valuation and marketing to price negotiation and eventual completion. Charles and Daisy were both very calm and effective in the face of post-Brexit re-negotiations. They did everything they could to get us maximum value. The service was technically 5 stars but I'm dropping that last one purely because the invoice is rather steep.

Andrew · 26 October 2016

★★★★★ 5/5

Trustpilot

Joel was super helpful and talked me…

Joel was super helpful and talked me through what to expect when purchasing my flat

Ellie · 22 August 2024

★★★★★ 1/5

Trustpilot

Tenants AND landlords- AVOID

KFH, in particular their property management for tenants, are the most disgusting company I have ever had the misfortune to deal with.Due to a situation where I was unsafe with my aggressive ex partner, I had to end our tenancy early. I was then told I needed to pay £2300 in early termination fees with 0 sympathy or duty of care when I was in a vulnerable/unsafe situation. I ultimately understood this, and while the company had absolutely no understanding of the fact I didn't physically have the cash, I eventually had to borrow money from multiple sources.Once I was eventually able to be released from the tenancy, I was instantly ghosted by my property manager. It took 5 weeks to receive my deposit back after chasing every single day with little updates as to whether I was even eligible to receive it.Throughout the tenancy, I have had to make multiple complaints about property management, from waiting 5 weeks to receive the inventory report at the start of the tenancy to being completely ghosted on needing essential boiler repairs. We also had instances where maintenance entered our flat without us being told or given the mandatory 24 hours notice.Landlords- would you really want a company like this to manage your properties given the lack of essential repairs ever done, ultimately leaving your property in a poor state alongside their inhumane treatment of tenants? This is a company that will charge you extortionate fees to manage your property while not actually doing any of the work aside from trying to gain as much money as possible from you and your tenants.Tenants- please avoid also unless you would like an experience similar to my own.

Izzy · 4 September 2023

★★★★★ 5/5

Trustpilot

Sophie was fantastic and really…

Sophie was fantastic and really responsive. We were first time buyers and she made the process really easy!

Lucy · 28 June 2024