Trusted Agent profile · Hammersmith and Fulham
★★★★★
1,928 reviews across 2 platforms
134 Shepherds Bush Road, London, W6 7PB, Hammersmith and Fulham, W6 7PB
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Hammersmith and Fulham, at 134 Shepherds Bush Road, is rated 4.4 out of 5 across 1,928 reviews on two platforms, including 179 Google reviews rated 4.9.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
GoogleI was very pleased to work with KFH. They understood what kind of apartment I was looking for and showed me great ones. They kindly answered all my questions. Special thanks to Tunde for his help and support!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotFirst class mortgage service provided by Lucas…
Cant thank Lucas Matta enough for his help with my mortgage application. Very professional, super responsive and so quick at getting things done. Couldn't ask for anything more.Highly recommended - thanks Lucas!
5/5
GoogleSarah and the team at Brookgreen were first class when selling my property. Very knowledgeable, efficient and professional. I would highly recommend this team when selling your property.
1/5
TrustpilotDreadful! Don’t waste your time
I had a dreadful, draining and time consuming experience with this property management company based in Wimbledon!My husband and I had an issue with the parking permit which suppose to reach out postbox back in February- received later - so we end up receiving a penalty for not displaying a parking permit. the penalty was partially paid and I duly requested for a refund! This happened in February 2023 - I have been dealing with Michelle Lwetutte who seems the be the most reasonable human being there- Sara Younas the manager apparently who did not even bother to call me back after asking for my contact number. After months of chasing we have not received the refund of £60 ish, can you believe? I asked to escalate the issue to Stephen Britton - Team Head - who assisted with the issue without solving it but then through it back to Michelle.Since February 2023 I have been chasing for a refund and today 12 July 2023 I had to call in again ?! Michelle said that the payment gets processed tomorrow so will be reaching my bank account by Monday! I don’t believe in any words she said! They are awful and I had enough. Is it worth it to get a lawyer involved for a £60? I am so irritated by those people attitude and they get paid by people like me to do their job! So unfair!!!
5/5
TrustpilotOutstanding service
Very impressed with the staff and the courteous and professional way they dealt with the myself. I called in the morning and was able to view the property the same day.The chap I met at the apartment was extremely knowledgeable about the property and extremely helpful.I really can’t fault their service and would highly recommend them.
5/5
GoogleI'd like to thank both Sarah and Nicola for selling my flat in very tricky times. Nicola was knowledgeable and attentive, keeping me updated throughout the whole process on a regular basis. I will happily use KFH again and recommend their services to anyone looking to sell in the Brook Green area.PositiveQuality
5/5
TrustpilotJonathan was extremely professional and…
Jonathan was extremely professional and most helpful
5/5
TrustpilotExcellent service and expertise
Shyanne was a pleasure to work alongside in getting us the home we wanted. She was persistent and transparent with us throughout the process and couldn’t have asked for a better person to help us.
5/5
TrustpilotAmazing Experience and Service
Amazing experience and service provided by KFH. Thank you so much Demi for your hard work seeing through my application at each stage!
5/5
TrustpilotKenneth - KFH Dulwich
KFH is very easy to deal with. Very accomodating to requests and all the transactions have been seamless. Kenneth was particularly helpful and we are very pleased!
5/5
TrustpilotGreat communication and support
I felt i got a really personal home buying experience with KFH, Lynne really listened to my requirements for a home and showed me options that were relevant to my needs. She walked me through the process and was very communicative going the extra mile to ensure there were no delays and supporting me through tricky aspects of the transaction. I would totally work with KFH again because of Lynne.
5/5
TrustpilotGreat service!
Pardeep was great and kept us informed throughout the process.
1/5
TrustpilotContract only ready a few days before move in
I am a renter. I expected a contract to be ready at least a couple weeks before my stated move in date so that I could inspect the terms and feel comfortable. With a couple weeks to go, I hadn't seen a contract yet and became increasingly nervous. I called a few times during the second week before and then everyday in the last week to move in. Each time, the agent would say, "oh don't worry, it's almost ready, I'll send it over by the end of the day". I ended up only seeing the contract for the first time 3 business days before move in. The agent pressured me to make payment for the first 6-month rental payment over the phone as he insisted that a bank transfer wouldn't make it in time before move in. I said I didn't feel comfortable with the arrangement and insisted on a bank transfer, to which he responded that I would then probably only be able to move in a day after the contracted move in date when KFH received the funds. I ended up losing a day's worth of rent due to the delay. It's not a terrible financial outcome, I have had a good experience with the landlord ever since and enjoy the property. However, the lack of professionalism and care shown by the agents at KFH was appalling.
5/5
GoogleHad a great experiance with Demi from KFH. From the first viewing to moving in she was helpful, knowledgeable and very organised making the whole experiance as easy as possible for us.
1/5
TrustpilotWorst property management I have ever…
Worst property management I have ever truly come across. Nothing ever gets done and there is no communication. These are not just little handyman jobs that have been left, a major security issue and a leak into my bedroom which have both been outstanding for nearly a year. Our Landlord has paid KFH so much money to fix things however KFH’s judgements have been wrong. If you’re a landlord and you are reading this - do not let KFH manage your property. They just take all your money and do absolutely nothing.
5/5
TrustpilotGreat experience with Emmanuel
We had a wonderful experience with Emmanuel (Southgate branch). He made sure he kept us up to date on progress and made the process as seamless as possible. Initial house we wanted fell through, he made sure he understood what I was looking for and next house he took us too ticked the box.
5/5
TrustpilotExcellent and seamless process.
Excellent seamless process. Spoke to our family mortgage advisor, who actually recommended we go with KFH as they are so well-reputed and often have access to exclusive mortgage offers with certain banks that general brokers can't offer. Everyone we dealt with was kind, helpful, communicative and supportive. We will use them again when the time comes. Helped us to re-apply for our mortgage when interest rates on it dipped, saving us a lot of money and taking on the admin on our behalf. Will miss our calls with Dominic and emails from Heather!
5/5
TrustpilotWe recently sold and purchased houses…
We recently sold and purchased houses through KFH Muswell Hill branch and whilst we rarely write reviews we received such excellent service that we wanted to share that here. We were most impressed with Elysia Charalambous who was our point of contact though-out the process. As is often the case in buying and selling property, there are many bumps in the road and we definitely encountered our share, but each difficult situation was dealt with by Elysia with the utmost professionalism, she is clearly very experienced in handling all aspects of the process (from extremely tricky buyers to moving everything along at fast pace when needed). We felt well informed throughout and were also very happy with the financial advice given by Sawan at KFH who arranged our mortgage for us. Having had unpleasant experiences with estate agents in previous transactions, we are so pleased that we decided to go with KFH.
4/5
TrustpilotNatalie Humm was very helpful and…
Natalie Humm was very helpful and ensured things ran smoothly.
2/5
TrustpilotDisappointed Landlord: KFH need to get there Agreements in order
I invited KFH to market my 1 bed flat; at this stage KFH were pro active and overall it was a positive experience. KFH were very good at finding a number of potential tenants (but in the current climate it shouldn't be difficult). I had asked for a copy of the KFH Tenancy Agreement before placing the property with KFH which was not forthcoming until a tenant had been found and was imminently about to move in. KFH were not prepared to amend the Tenancy Agreement despite it being impossible for me as the landlord to comply with it, specifically I had paid KFH to prepare the inventory, the Agreement required the inventory to exist and be agreed by me prior to the Tenant moving in, however KFH was only prepared to produce the inventory when the Tenant moved in. I was verbally advised I would have 7 days to query any discrepancies although the 60 odd page Agreement only provides for the Tenant to have that right to challenge. I did raise a query and despite reminders have heard nothing back. Furthermore, the Agreement states that I have to pay KFH's commission up front, whereas in fact they deduct the fees from the rental payments. KFH wouldn't amend the Agreement to reflect this, so again the contract I had to sign does not reflect the actual position. I expected more from KFH.
5/5
TrustpilotJesse Damon and his team were very…
Jesse Damon and his team were very professional they communicated well. They know the area and they find me tenants.
5/5
TrustpilotToday i have dealt with Adhimas
Today i have dealt with Adhimas. She was very friendly and explained me everything very professional. She is a great team player and establish very professional.
5/5
TrustpilotRossen was a great help during all…
Rossen was a great help during all stages of the purchase
4/5
GoogleSarah and the team at KFH have been tenacious and supportive in getting the sale of our flat over the line. We could not be more grateful to them for sticking with it and rising to the challenge.
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