Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLinda Duffy at KFH handled the sale of…
Linda Duffy at KFH handled the sale of our house in Wimbledon and was excellent throughout. She got us six offers and provided the guidance we needed so we could weigh them properly rather than just chasing the highest number, the buyer we chose was the right one and stayed the course to completion.
What stood out most was how proactively she managed the middle of the process. She chased the buyer's side for updates without being asked, spotted when enquiries had gone astray at our solicitor's office and produced the evidence that helped us untangle it, and was consistently quick to come back to us.
We were selling while preparing to relocate abroad, and Linda made a genuinely stressful few months a lot more manageable. Would recommend her without hesitation.
Jason · 27 August 2026
Agent replied · 22 September 2026
Thank you for sharing your experience, Jason. We're delighted to hear that Linda provided excellent support throughout your sale. Her proactive approach and local expertise truly align with our commitment to delivering successful outcomes. We appreciate your recommendation and wish you all the best in your new adventure abroad.
★★★★★ 5/5
TrustpilotAmazing experience
I cannot thank Linda Duffy enough for her incredible support during my recent flat purchase. She went above and beyond at every single step of the process. Linda was always just a phone call or email away, ready to assist with any queries and guiding me smoothly through to completion. If you want a stress-free property purchase with an estate agent who genuinely cares, look no further than Linda!
Andreia · 28 August 2026
Agent replied · 22 September 2026
Thank you so much for your wonderful review and for taking the time to share your experience. We’re delighted to hear that Linda was able to support you throughout your flat purchase and make the process as smooth and stress free as possible.
Congratulations on your new home, and we wish you all the very best for the future. 🏡✨
★★★★★ 1/5
TrustpilotLetted a flat through KFH west london
Letted a flat through KFH in west London. Was bombarded by calls and emails for the following month from multiple KFH offices regarding other letting opportunities - despite having made it very clear that I had already moved into one of their flats. Agents were consistently rude, dismissive and at one point threatened eviction proceedings because I didn’t want them showing the flat to potential buyers on Sundays. Hounded me for a decision up until the point I transferred them money for the deposit, at which point they couldn't properly keep track of the fact I had already sent them money, and then they started with aforementioned. They’ve overvalued the flat I was staying in which led to them showing the flat multiple times a week to potential buyers for the duration of my tenancy. It’s been on the sales market for ages and I don’t expect them to find a buyer given their tactics. All in all - highly unprofessional and would never recommend them to anyone looking to buy or rent, and found myself regretting letting the flat due to their nuisances caused.
A · 12 April 2026
Agent replied · 25 May 2026
Thank you for taking the time to share your experience
I’m really sorry to hear how frustrating and overwhelming this situation has been for you. Moving into a new home should feel straightforward and positive, and it’s clear that the level of communication you received, along with the way certain situations were handled, fell well short of expectations.
Being repeatedly contacted after you had already secured a tenancy must have been incredibly disruptive, especially when you’d made your circumstances clear. On top of that, being met with dismissive or rude interactions and feeling pressured around viewings particularly with something as sensitive as potential eviction
would understandably cause a great deal of stress and concern.
We also appreciate how confusing and unsettling it must have been for your payment to not be properly tracked, especially at such an important stage in the process. That kind of administrative oversight can erode trust very quickly, and we completely understand your frustration.
Your feedback highlights several areas where the experience did not meet the standard you should expect
Thank you again for being so candid about what happened. Feedback like yours is invaluable in identifying where things have gone wrong and ensuring that improvements are made so others do not have a similar experience. We are genuinely sorry for the inconvenience and stress this situation has caused you.
Wishing you a much more positive experience going forward.
★★★★★ 1/5
TrustpilotA “Fully Managed” Service That Left Me Managing Everything
A textbook example of how a “fully managed” service can become anything but.
My property was originally managed by a small independent agency that was responsive, communicative and gave me confidence that my property was being looked after. After the agency was acquired by KFH, the quality of service changed dramatically.
There was almost no communication about the takeover, no proper introduction, explanation of what would change or reassurance about continuity. Almost immediately, my rental payments became problematic. Rather than acknowledging how serious this was, I was asked to “bear with them” while KFH resolved its internal issues.
Unfortunately, this was only the beginning.
Throughout the tenancy, I experienced repeated basic management failures. KFH exceeded agreed spending limits without obtaining my authority. When challenged, they said they believed they had acted in my “best interests.” But a managing agent should not decide that agreed financial limits no longer apply.
On another occasion, I was encouraged to replace furniture because KFH told me the tenants intended to renew. Shortly afterwards, the tenants served notice and left. KFH responded that they could not control what tenants told them. That missed the point: I incurred the expense because I relied on advice from my managing agent.
Communication between KFH departments also appeared poor. One team handled notices while another discussed renewals, and information was inconsistent. I frequently found myself joining the dots between departments that should have been communicating internally.
The clearest example came at the end of the tenancy. I specifically opted out of KFH’s utility-switching service. KFH confirmed in writing that all related actions had been cancelled and that transferring the utilities would be my responsibility.
Despite this, the utilities were transferred anyway.
KFH later admitted that its utility partner had ignored the cancellation instruction. Yet instead of resolving the problem, KFH told me the transfer could not be reversed and that I would have to deal with the consequences myself.
They confirmed the service was cancelled, carried it out anyway, admitted the error was caused by their contractor, and still left me to resolve it.
By the end of the tenancy, I had lost confidence in the service. I personally prepared detailed responses supporting proposed deposit deductions with inventories, invoices and written explanations. Despite paying for fully managed property management, I was doing much of the work myself.
The adjudication raised further concerns. Evidence requested during the process was apparently not supplied, and some claims failed because supporting evidence I would expect a professional managing agent to obtain or submit was missing. Regardless of whether every claim would have succeeded, a landlord paying management fees should not have to wonder whether their case was presented properly.
The formal complaints process was equally disappointing. Each failure received a separate explanation or justification, but nobody appeared willing to acknowledge the overall pattern. Even where KFH accepted mistakes, the practical consequences remained my responsibility.
After speaking to several other landlords in the same building, I learned that many had experienced similar problems following KFH’s takeover. I can speak only about my own experience, but those conversations suggested it may not have been isolated.
A fully managed service is not cheap. Landlords pay for professionalism, competence, communication and protection of their interests. Instead, I repeatedly found myself chasing updates, correcting mistakes, dealing with suppliers, preparing evidence and managing matters I had specifically paid KFH to handle.
The greatest irony is that KFH’s management service created significantly more work for me than it removed.
After two years, I am left with one simple question: what exactly were my management fees paying for?
Based on my experience, I cannot recommend KFH’s property management service.
Aneta · 15 September 2026
★★★★★ 5/5
TrustpilotPM Andree is great
My experience with KFH has been made genuinely positive thanks to Andree, the Property Manager. Her professionalism, responsiveness, and deep knowledge, supported by her long tenure, have consistently set the standard. She has been outstanding throughout, ensuring clarity, continuity, and a steady hand whenever needed.
To be clear the 5* rating is for her. The wider organisation has areas it can continue to strengthen, Andree’s commitment and reliability have been exceptional. She is the reason our interactions have been smooth and well‑managed, and we are grateful for her support.
D · 7 September 2026
★★★★★ 3/5
TrustpilotA bad experience with one saving grace
Our experience renting with KFH has been mixed. The initial offer and contracting process for our flat in Balham which we moved into in 2024 went smoothly with great communication thanks to Alize.
We then had issues once we moved in with the first property manager we were given, which included not replying to emails or returning phone calls when we reported a broken washing machine and dishwasher. It took two months for our dishwasher to be fixed and three months for our washing machine, at which point we had spent hundreds of pounds and many hours lugging laundry to and from the laundrette. This was finally resolved by senior management in KFH once we filed a complaint.
After this, we had a new property manager - Shane - take over. Shane was communicative, friendly, and did things for us in a timely manner from when he took over until after we’d moved out. It was a welcome change from our former property manager, and went a long way to improving our experience with KFH. Thank you Shane!
The final nail in KFH’s coffin for us was that they contacted us to start booking viewings of our flat which was for sale, without telling us the property was being sold. The shock and disappointment of finding out that your home is for sale - live, online, and on the market - from someone asking to come view it the next day at 5pm is not one anyone wants, and KFH admitted there’d been a miscommunication and they’d ‘forgotten’ to tell us that our landlords were selling our home (to make clear this was separate of our property manager who did his best for us).
My review would be 1 star if it wasn’t for Shane’s property management bringing my rating up. I generally wouldn’t recommend renting with KFH.
Cally · 3 September 2026
★★★★★ 5/5
Trustpilot★★★★★ Excellent Service from Start to…
I recently sold my property and purchased a new home with the help of Millie Winfield, and I couldn't be happier with the service I received throughout the entire process.
When the seller of the property we were purchasing pulled out, Millie helped us find another home. Buying a home can be stressful, but Millie kept me fully informed at every stage, provided clear advice and was always available to answer any questions. She took the stress out of the entire process.
What impressed me most was her dedication and commitment to keeping everything moving forward. She proactively liaised with solicitors, buyers, and other parties in the chain, helping to resolve issues quickly and ensuring the transaction progressed as smoothly as possible.
Her market knowledge, attention to detail, and excellent communication gave me confidence throughout. I genuinely felt that she had my best interests at heart and went above and beyond to make what can be a challenging process much easier.
I would highly recommend KFH to anyone looking to sell or purchase a property. Her hard work, professionalism, and support made a significant difference, and I am extremely grateful for everything she did.
Thank you for helping me successfully sell my property and find my new home.
Aydin · 2 September 2026
★★★★★ 5/5
TrustpilotHolly and Caroline are the reason I stayed with KFH
I had a great time working with KFH over the past decade as an overseas landlord. I would say brand and people are what really make a difference there. Holly Ormonde as my Property Manager and Caroline Duvergier as the Regional Branch Director are excellent at their job and have truly looked after my property over the years. Both are highly competent, responsible and efficient, always providing the best solutions / advices at the right time. Holly is always helpful and responsive, resolving issues in a timely manner. Caroline has been at the leadership role for a long time and does a fantastic job overseeing the entire operation, making sure every customer’s request gets answered, no matter big or small. They are the reason I chose to stay with KFH for this long and I will always be grateful for their support and service.
Iris · 14 August 2026
★★★★★ 5/5
TrustpilotSmooth process.
Selling your home can be hard at times but Matthew from KFH made the whole process easy, from the valuation to the open day he had arranged at my property. He kept me informed throughout and was always on the end of a phone or email if I needed reassurance or information Thank you to Matthew and team.
Thomas · 18 May 2026
Agent replied · 25 May 2026
Thank you for sharing your experience. We're delighted to hear that Matthew made the selling process easy and kept you informed throughout. Our team is dedicated to providing reliable support and achieving truly successful outcomes for our clients. If you need any further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotExceptional Service from Andree at KFH
We’ve had a fantastic experience renting our property through KFH, thanks to Andree. She is professional, friendly, and incredibly responsive to any questions or concerns we've had throughout our tenancy so far.
Communication is excellent, and it’s clear that Andree genuinely cares about providing a positive experience for her tenants. Any maintenance issues have been dealt with promptly and efficiently, making our tenancy smooth and stress-free.
I would happily recommend KFH to anyone looking to rent a property. Thank you, Andree, for making renting such a positive experience!
Emma · 22 July 2026
★★★★★ 5/5
TrustpilotElla was excellent very professional…
Ella was excellent very professional and highly recommended .
Her attention to detail was first class and made some wonderful suggestions
Will go to the top for sure
Sergio.chiavarini · 21 September 2026
Agent replied · 10 October 2026
Thank you for your kind words, Sergio. We are delighted to hear that Ella provided you with first-class service and valuable suggestions. Our team is dedicated to delivering reliable and quality results that align with our clients' goals. We appreciate your recommendation and look forward to supporting you again in the future.
★★★★★ 1/5
TrustpilotTerrible experience
Terrible experience from Bayswater branch. Offer was accepted, I asked for confirmation on flooring (it was being replaced and was TBC) agent agreed to check with landlord. Heard nothing back for 3 days - I called to ask for an update and was told they'd rented to another person instead who didn't ask questions. Valentina the manager was rude and dismissive and hung up on me. I called back to ask them to send me complaints contact - they never did. Called up their regional manager and complained - he was zero help and although said he would follow up - never did. AVOID. they are the type that gives estate agents their bad name.
Dan · 29 April 2026
★★★★★ 5/5
TrustpilotWe cannot thank Ivan Marla at E Dulwich…
We cannot thank Ivan Marla at KFH (E Dulwich) enough for helping us secure our new rental property ! As a family with 2 young kids looking for a home in a very competitive market, Ivan was a beacon of professionalism and efficiency. He listened carefully to our needs (kid-friendly neighborhood and close to schools, etc.) and only showed us properties that truly fit our criteria. His communication was brilliant throughout the entire process, he was open and honest at all times, and even called on his days off to ensure he keeps us informed, which kept me at ease. Thanks to his dedication, we found a great home and finalized everything smoothly on schedule. I would highly recommend Ivan :)
Rahul · 27 April 2026
★★★★★ 1/5
TrustpilotAppalling property management, zero support, and complete ghosting, stay away from KFH
I rarely leave negative reviews, but my experience with Kinleigh Folkard & Hayward (KFH) left me no choice. I started renting through them in September 2023. Initially, the agent was helpful, and I had high hopes for their property management.
Unfortunately, those hopes were short-lived. Property managers were swapped out constantly, and most were incapable of communicating basic maintenance issues to the landlord.
When I faced severe issues, including ongoing serious neighbor disturbances involving the local council (RBKC) and the police, management showed complete apathy. My repeated requests to break the tenancy were ignored for months.
Now that I am finally leaving, they have failed to even acknowledge my termination notice or outline the next steps.
I am expecting a full refund of my final two months' rent payments, and I am fully prepared to escalate this legally if my funds are not handled properly.
Avoid this agency at all costs.
Lilia · 16 August 2026
Agent replied · 22 September 2026
Thank you for sharing your experience, Lilia. We sincerely apologise for the issues you faced with our property management and the lack of communication. We understand how frustrating this must have been for you. We strive for reliable and supportive service, and we would appreciate the opportunity to discuss your concerns further. Please do get in touch so we can resolve your concerns and ensure your tenancy ends smoothly.
★★★★★ 1/5
TrustpilotWe rented the 41A property and…
We rented the 41A property and discovered that the landlords parents lived beneath us. They opened a number of our packages and mail and have a camera which films the road and one which films the door in and out of 41A so that they can watch you.We complained a number of times and were ignored by the landlord and the estate agent. It took us over 5 months to secure our deposit, the landlord tried to claim £2177.790 for 'damages' caused by a roof leak that was their responsibility. After going through TDS they only took £130 for 'professional cleaning' which was not on the contract.
Imogen · 14 August 2026
Agent replied · 22 September 2026
Thank you for sharing your experience with us. We sincerely apologise for the issues you faced regarding privacy and the lengthy deposit resolution process. We understand how distressing it must have been to deal with these concerns, especially when they were beyond your control. We appreciate your feedback and encourage you to reach out to us directly if you would like to discuss this further. We wish you all the best in your current home.
★★★★★ 1/5
TrustpilotIf I could give 0 stars, I would
I work for a charity that lets a house through KFH. KFH are bureaucratic, inefficient, and obstructive. Still waiting for a new tenancy agreement (which included a rent rise) five months after one of the old tenants moved out. On top of exorbitant letting fees, they charge for every small task. Convert your tenancy under the Renters' Rights Act? That will be £25 + VAT. Organise an EICR? That will be £35 + VAT admin charge, on top of the cost of the actual EICR. But be warned... once KFH have put tenants in place for you, no other letting agent will touch the property until all of those tenants have left, so you will be stuck in the KFH nightmare with no recourse but to write awful reviews about them while you dream of better letting agents (I use a good letting agent for another charity, so I know they exist).
JR · 4 August 2026
Agent replied · 22 September 2026
Thank you for sharing your experience with us, JR. We sincerely apologise for the frustration caused by the delays in your tenancy agreement and the associated costs. We understand how crucial reliable communication and efficient administration are in tenancy management. We are committed to improving our processes and would appreciate the opportunity to discuss your concerns further.
★★★★★ 5/5
TrustpilotExcellent property management
Shane has been our property manager for a year now and has been outstanding. He is always available to reach out to and has resolved issues in a timely manner and checked in afterwards to confirm they have been resolved. Would highly recommend him.
Marina · 2 April 2026
Agent replied · 25 May 2026
Thank you for your kind words, Marina. We are pleased to hear that Shane has provided you with reliable support and timely resolutions. Please reach out if you need any further assistance.
★★★★★ 5/5
TrustpilotExcellent experience with KFH
Excellent experience with KFH during my remortgage. Fred Abayeta and Sharon Seale were outstanding throughout the entire process. Their advice was always clear, practical, and very helpful, and I felt fully supported at every stage. I was kept constantly updated and any questions or missing documents were handled quickly and efficiently. The whole process was smooth and stress-free thanks to their professionalism and responsiveness. I couldn’t recommend them more highly.
Adrian · 28 April 2026
★★★★★ 5/5
TrustpilotI’ve had a very positive experience…
I’ve had a very positive experience with Andree Wood at KFH Lettings. Andree does a great job managing my properties and is always professional, responsive and helpful. I feel confident knowing my properties are in good hands and would highly recommend Andree and the KFH team.
Kostas · 6 October 2026
★★★★★ 5/5
TrustpilotNick Di Palma is a huge asset to KFH
Nick Di Palma is a huge asset to KFH. He is prompt, efficent and to date has always done his best to get an issue resolved for the best outcome for the landlord an the tenant. As a landlord this makes my life easier and this is why I pay the managing fee to KFH. It is helpful to know that I can rely on Nick.
Trish · 22 May 2026
★★★★★ 1/5
TrustpilotI rented a flat through KFH for two…
I rented a flat through KFH for two years
All and any request for repairs were completely ignored. Bureaucratic inefficiency ensured that for anyone they respond to, we had to wait for months at a time.
Yet they are always looking for ways to charge more, to add unnecessary penalties and make sure you understand it’s all about the money for them.
The worst renting agency in my opinion. Beware
Noble · 11 August 2026
Agent replied · 22 September 2026
Thank you for sharing your experience with us. We sincerely apologise for the delays in addressing your requests and understand your frustration. As you are aware, your landlord employs a separate company to manage repairs within your property. That being said, your feedback is still valuable and will be shared with your landlord. Please feel free to reach out to discuss your concerns further as we are committed to being supportive and client-focused.
★★★★★ 5/5
TrustpilotExcellent property manager - Shelby Lizzul-Nicolini
We are giving 5 stars due to the absolute class act and professionalism displayed by your new hire, Shelby Lizzul-Nicolini. She is an excellent communicator, her approach to mediation of tenant and landlord matters is measured, impressive and genuinely appreciated. She may have only just joined KFH, we think her brilliance deserves to be acknowledged. I expect she has a very impressive career ahead of her.
James · 15 August 2026
Agent replied · 22 September 2026
Thank you, James, for your wonderful feedback. We are thrilled to hear about the professionalism and communication skills displayed by our new team member. It’s rewarding to know her approach to mediation is appreciated and recognised. We are committed to delivering reliable and supportive service to all our clients.
★★★★★ 5/5
TrustpilotI found KFH to be extremely…
I found KFH to be extremely professional and helpful from start to finish, with clear communication and prompt responses to any questions asked.
Lauren Daley was very pro-active and a pleasure to liaise with during the check-out process.
Would highly recommend KFH as an agent.
Sarah · 10 September 2026
★★★★★ 5/5
TrustpilotAjay -Top Notch
I cannot recommend Ajay highly enough! As a first-time buyer, I was incredibly nervous and overwhelmed by the entire mortgage process. Ajay was there for me every single step of the way. He took the time to explain all my options clearly, answered my endless questions with patience, and made sure I felt confident in my decisions. His expertise and dedication made what could have been a stressful experience feel smooth and manageable. If you’re looking for someone professional, proactive, and genuinely helpful, Ajay is your guy!
Zulqarnain · 18 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
