Trusted Agent profile · Hammersmith and Fulham
★★★★★
1,927 reviews across 2 platforms
134 Shepherds Bush Road, London, W6 7PB, Hammersmith and Fulham, W6 7PB
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Hammersmith and Fulham, at 134 Shepherds Bush Road, is rated 4.4 out of 5 across 1,927 reviews on two platforms, including 179 Google reviews rated 4.9.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotWe dealt with Ottavia from the Raynes…
We dealt with Ottavia from the Raynes Park office. She was extremely helpful and knowledgable. She has been a huge help post tenancy agreement as well sorting out any questions or issues we’ve had.
5/5
TrustpilotProfessional
Professional, hardworking, great advice and makes his clients feel very well looked after - highly recommend Pardeep.
5/5
TrustpilotGreat reliable team at KFH always available to help and advise
I've been with KFH for the best part 8 years now and am very pleased with their level of service, help and support over this time. Yes, there have been times of stress and conflict when getting new tenants in and out which is has all been part of the process. Thanks to KFH and it's staff, all issues get resolved and the renting process gets on the way.A nice friendly team who have always been available to help and advise.Thank you everyone at KFH!Kind Regards
5/5
TrustpilotKFH were brilliant In all aspects from…
KFH were brilliant In all aspects from market appraisal to sale with an executors sale. They never lost enthusiasm or their professionalism. The best property agent I've ever used. Thank you Sebastien, Oliver, Liam and Beyzan
4/5
TrustpilotLucas was very good in getting the…
Lucas was very good in getting the mortgage application submitted in as little time as possible and securing the rate i required.
5/5
TrustpilotI strongly recommend KFH Muswell Hill…
I strongly recommend KFH Muswell Hill Branch, great service, high professionalism. Many thanks to Miss Eliza Mustata for supervising all aspects of the contract, creation, approval, and reviewing contract, keeping track of all legal requirements.
5/5
TrustpilotVery helpful and professional
I've had very mixed experience with previous agents until Mohammed Ahmed the new sales director started at the Lee office. He is always giving constructive feedback and makes you feel that he has your best interest at heart. What I appreciate the most is that he always provide a solution, whatever the situation,in a very professional and respectful manner. I would highly recommend him!
5/5
TrustpilotYinka is a great team worker with both…
Yinka is a great team worker with both buyers and sellers. I would recommend him to all
5/5
Google⭐️⭐️⭐️⭐️⭐️ 10/10 Oliver did an outstanding job as my agent. Throughout the entire process, he was professional, attentive, and always available to guide me through every detail. His expertise and dedication made the experience much smoother and more manageable. I highly recommend working with him and the team at Kinleigh Folkard & Hayward Brook Green. Thank you, Oliver!
5/5
TrustpilotDelighted by the service provided by…
Delighted by the service provided by Siobhan and her team. They were highly efficient and responsive and we have no hesitation in recommending them to others.
5/5
TrustpilotAudrey was fantastic!
Audrey was fantastic!! She understood our needs from the first moment and guided us through the whole process. The rental process was smooth and fast. Thank you Audrey for your help and the amazing experience.
5/5
TrustpilotGreat service!
Great service!The staff at KFH and especially Haydar were very helpful for us to find our new home. Haydar guided us through the letting process and was always responsive to our enquiries and requests. Would definitely recommend them.
1/5
TrustpilotKFH would put me on multiple viewings…
KFH would put me on multiple viewings back to back with other buyers so the whole process in the lead up to offering felt cold and badly managed. They never listened to the brief only your ‘best offer’. The priority is not to find the right place for you as an individual, just a generic estate agent experience. Once I found somewhere, the negotiation skills to get me a decent offer were limited. I offered on a place I reallywanted and they failed to tell me the property had rising and saturated mould and damp from the floors and ceilings including other structural issues which I only found out after spending £2,000. As a result, I had to pull out and then within seconds of pulling out they sent me the sales memo for the flat with a £15,000 reduction. I am appalled by the level of customer care and would not recommend the Balham office. They could not care less about your process.
5/5
TrustpilotSohaila
My partner and I had a fantastic experience with KFH! Ottavia was so helpful and went above and beyond with our search. She made everything so easy and stress free and was professional throughout. Can't recommend the team enough!
5/5
GoogleDedicated and friendly teams of Brook Green and Holland Park. Sarah, Freddie and Nicola were amazing! Where it takes days to hear back from estate agents, they responded within minutes, sometimes even seconds! I appreciate your help so much! You’re the first on my contacts list the next time I purchase or sell!PositiveProfessionalism
4/5
TrustpilotAn error was made and repeated several…
An error was made and repeated several times. They were good at finding us a buyer and keeping us informed.
2/5
Trustpilot'No floorplan' available for flat to let, unprofessional approach, bad communication
I arranged to view a property to let through KFH. While the estate agents I dealt with directly were pleasant and responsive, I was disappointed by the unprofessionalism overall. Firstly, the flat advertised was not the flat available - the pictures were of a larger, more recently refurbished flat. Following the viewing, I requested a floorplan (a fairly basic requirement when considering committing almost £2K a month in rent) which I was told 'was not available' and that 'management couldn't locate one.' I had to chase repeatedly to ask if a floorplan was available, each time being told one wasn't, which simply won't have been true - all agents have floorplans to hand. In the end, I withdrew my offer out of frustration.
5/5
GoogleGreat service from KFH - Oliver has been taking care of our viewings. He has been very personable and knowledgable
5/5
TrustpilotAll staff I had contact were very…
All staff I had contact were very efficient but would like to particularly thanks Lucy Baker for making the process as simple as she could
5/5
TrustpilotAn estate agent who inspires confidence
Liam was polite, prompt and courteous at all times. He dealt efficiently with paperwork, and responded quickly to our requests for information, including liaison with the vendor before completion. We were very satisfied with our dealings with Kinleigh, Folkard and Hayward.
5/5
TrustpilotGreat, friendly, professional
Great, friendly, professional support from the team. Very knowledgeable, quick to follow up on any issues or queries, and very supportive to first-time buyers. Thanks to Laura and Conor at the Southfields branch especially!
1/5
TrustpilotBlock Management - Terrible Service
Absolutely terrible service from the block management team. Following a theft from one of their managed blocks I got in contact to request they obtain and review the CCTV footage. Three months later and still not resolved or any progress made due to no one responding to messages or keeping me updated. I'm guessing they aren't concerned with security or anything that doesn't earn them money.
1/5
TrustpilotThe worst property management company I…
The worst property management company I have ever come across, they are unresponsive, lack any kind of structure and can only imagine they do budgeting with their eyes closed. I would not recommend any developer to use them if they want to sell any properties. They struggle to even triage and priorities jobs, leaving two security doors unlocked for weeks as they didn’t contact an engineers, the whole development also didn’t have any security lights outside, and roof leaks untouched for months - but alas they left buckets in corridors “prevent a flood” ..:
4/5
TrustpilotI worked with The Earlsfield branch who…
I worked with The Earlsfield branch who were very pro- active. Josh Collins kept me up to date throughout this stressful process. Professional and reassuring.
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