Trusted Agent profile · Hammersmith and Fulham
★★★★★
1,929 reviews across 2 platforms
134 Shepherds Bush Road, London, W6 7PB, Hammersmith and Fulham, W6 7PB
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Hammersmith and Fulham, at 134 Shepherds Bush Road, is rated 4.4 out of 5 across 1,929 reviews on two platforms, including 179 Google reviews rated 4.9.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotIt was a very nice experience with this…
It was a very nice experience with this company specially with one of the employees there he’s name is Peter.He was working hard to help to find a flat with a good quality and good price.Thank you Peter and your team.Hisham
5/5
TrustpilotGood mortgage broker (first time, leasehold)
I used Kevin Hurley as my mortgage broker (separate to my estate agent). As a first time buyer he was super helpful and broke it all down for me, and I rarely had to chase. would recommend
5/5
Trustpilotexcellent mortgage broker service
Lucas was brilliant as my mortgage advisor, he was always on hand via email or phone for queries, and he was really transparent with feedback, information and requirements.
5/5
TrustpilotSawan was a huge help
Sawan was a huge help, knowledgeable and experienced, with excellent advice throughout. He was patient and good-humoured and made what can be a daunting process smooth and easy to understand.
5/5
TrustpilotOmar was very professional & helpful in…
Omar was very professional & helpful in assisting me finding a rental property. He made the process less stressful by explaining everything clearly, & assured all was well when I moved in. Fantastic customer service & would recommend this branch.
5/5
TrustpilotSolid Mortgage Brokers
I worked with Lucas Matta at KFH Finance who was fantastic in supporting my application! Great attention to detail and really responsive.
5/5
TrustpilotDimitri was wonderful
Dimitri was wonderful! He helped us through the whole process and made it stress-free and enjoyable. We could not be happier with our experience.
5/5
TrustpilotLucas was great
Would recommend Lucas' mortgage advice. He helped me through the process - very professional, helpful, and drove the sale through as quickly as he could.
5/5
TrustpilotGreat service from Sawan
Great service from Sawan Sawan was absolutely brilliant at helping me through the remortgaging process & made the whole process significantly less daunting in the current economic climate! I'm thrilled with the deal I've been able to secure, and would highly recommend his services.
5/5
TrustpilotVery Professional
Very efficient Very thoroughVery well organised Knowledgeable staffHead of Lettings, Laura Timmings at the Holland Park Branch (moving soon to Notting Hill pemises) found us a very good tenant and executed all the necessary steps in a timely manner- a very professional approach and always available on the phone for any queries or issues that need sorting.Will always reply to messages left.Very good service overall and always finds quality tenants Dines Shah
1/5
TrustpilotAgreed an apoitment and they simply did…
Agreed an apoitment and they simply did NOT turn up very dissapointing
2/5
TrustpilotI feel a bit bullied into completing…
I feel a bit bullied into completing this evaluation and would rather not have completed it. Our experience of KFH was very mixed and I doubt if we would recommend them. You overpriced our house by over £100,000 at the start of the selling process. Thereafter it was quite difficult to get up to date information about how the house was faring. But individual members of staff were friendly.
5/5
TrustpilotKFH - mortgage services - top notch
We used KFH for our mortgage and this year re-mortgage. We worked with Med Moroglu and Heather Froment Jones and they have been a fantastic team: pro-active, responsive, super helpful and polite. We will def reach out to them in the future.
5/5
TrustpilotLaura and team in west wickham were…
Laura and team in west wickham were fabulous. They were very prompt and efficient in communication and very friendly too . Thank you very much
1/5
TrustpilotTerrible service over many years
Terrible service over many years. I let out two properties through them - one of them was recently up for renewal so I’ve gone elsewhere. The service has been bad for years. For the last 12 months my tenants only contact me as they’ve given up hearing back from the KFH team in a reasonable time. This is despite me paying for the management service. They’ve still managed to mess up the end of this particular tenancy by asking the utility companies to close the accounts. This is despite the accounts being in my name and do not need closing. They made the same mistake a year ago and it took weeks to sort (with little to no assistance from them).
5/5
TrustpilotWe used the branch in Chiswick High…
We used the branch in Chiswick High Street. Highly recommend our lovely agent, Amy Lawes, who we felt went above and beyond. Purchase was not normal as we were out of the country for most of the time and Amy was great at keeping us updated.
5/5
TrustpilotSawan Shah is a Superstar!
Sawan Shah is very understandable person, profession consultant and always on top of everything. A great asset in your company highly recommended! Thank you for your guidance, Vanessa & Rishi
3/5
TrustpilotRushed viewings
We bought a house with KFH as the sellers agents. Communication initially was good, but when it came to the viewing, Finan rushed us, as he had other viewings. We had about 15 minutes to view a million pound 4-bedroom house. We made an offer and wanted a second viewing to confirm we were happy.At this point we were ready to make the largest transaction of our lives and Finan again rushed us through the viewing. Not to mention that he didn't know where the keys to the windows or back garden were, nor could he answer some of our simple questions about how the common area was managed.We ended up going with the sale anyway and solicitors were involved. Regardless of that, a few weeks in KFH chase us for a completion date, trying to bypass any solicitors involved.Overall I would have been happy if the viewings weren't rushed, they knew more about the property and they knew where all the keys were.
1/5
TrustpilotUnorganised
Unorganised, slow, inefficient. The worst management company.We are residents of Baronet House, NW10 7GP. Their communication and management skills are very poor. They take ages to resolve simple issues, don't provide updates in a timely manner, don't answer emails and calls, and their attitude is underwhelming. The lack of updates and how long KFH takes to answer our queries (when KFH bother to reply) massively frustrates us all.They cannot be trusted to do a decent job. Avoid at all costs.
1/5
TrustpilotThe worst management company.
Unorganised, slow, inefficient. The worst management company.We are residents of Baronet House, NW10 7GP. Their communication and management skills are very poor. They take ages to resolve simple issues, don't provide updates in a timely manner, don't answer emails and calls, and their attitude is underwhelming. The lack of updates and how long KFH takes to answer our queries (when KFH care to reply) massively frustrates us all. They cannot be trusted to do a decent job. Avoid at all costs.
5/5
TrustpilotGood experience with Lucas
Lucas Matta, the mortgage broker I dealt with, was excellent.Across everyone I dealt with through the home-buying process, Lucas was the one who I felt a sense of partnership with. He was very helpful, effective and trustworthy and I would gladly work with him again.
5/5
TrustpilotThorough and knowledgeable
Thanks to Sawan and Sharon for helping us get a new mortgage, they made the process very easy for us and took the time to get us the best deal.Many thanks!
5/5
TrustpilotLaura Eastaff - Laura has been amazing in helping us…
Laura has been amazing in helping us sell our property. She took the time to explain the process and reassure us during the entire experience. Nothing was too much trouble for Laura. Lovely lady!
5/5
GoogleSarah was great throughout my whole purchasing process. She was very supportive and helpful. It was a tricky and prolonged purchase and she looked after both myself and the vendor well and represented my interests well. If I were to buy again, I would use Sarah at KFH Brook Green.PositiveResponsiveness, Professionalism
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