Trusted Agent profile
★★★★★
348 reviews across 2 platforms
506 Fulham Road, London, SW6 5NJ, Hammersmith and Fulham, SW6 5NJ
John D Wood & Co.'s Hammersmith and Fulham office at 506 Fulham Road is rated 3.9 out of 5 across 348 reviews on two platforms, including 137 Google reviews rated 4.7.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
GoogleI am a first time tenant, so it was a tad stressful going through the whole process. It really helped that the customer service we received was of a very high standard, many thanks to Blaire Fletcher for that. The information and guidance that we received was simply exemplary. We are now living happily with a great landlord.
1/5
TrustpilotHorrible experience with this agency
Horrible experience with this agency. I am currently living in a 3 bed flat in Fulham where one of the bedroom ceiling has collapsed and for last 2 months the agency has been slow, practically unresponsive and simply rude. They treat tenants with such disdain it’s shocking. Do not use this company
Dear Ify Thank you for your getting in touch and we are of course understandably disappointed to hear this. We can see that the Senior Head of Property Management has been in touch and is currently in correspondence, alongside the Property Manager to help resolve this matter.RegardsJohn D Wood & Co.
1/5
TrustpilotI rented this apartment for a two-month…
I rented this apartment for a two-month stay. It was a disappointment.
5/5
GoogleI have recently sold my house with Faron Sutaria in Fulham in what turned out to be volatile and quite tricky to handle market conditions. Lucy and the team were brilliant, advising me on price and approach and holding my hand through all the ups and downs of the sales process. I would definitely recommend.
5/5
GoogleHad a great experience with Faron Sutaria and Damien who helped us move into our flat. It was a fast and easy process without any complications and you felt you were understood and taken care of. If you are going through an agency to find a flat I would highly recommend Faron Sutaria Lettings!
5/5
GoogleGeorgia did an excellent job in what has been a difficult market environment. She was diligent and always a pleasure to deal with, and she showed real skill and diplomacy when some of the negotiations got tricky.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAlessandro Lucatello, John D Wood & Co PROPERTY MANAGEMENT
Alessandro Lucatello, Head of Property Management at John D Wood, does an exceptional job. He always goes above & beyond to ensure my needs & wishes - as a landlord - are met. This includes personally overseeing projects on my property - something he could easily delegate but chooses to see things through for himself. He's amazing - & so are his staff who have looked after me for many, many years now. I can't recommend John D Wood for your Property Management needs, more highly. First class - always!
5/5
GoogleSimon provided excellent rental assistance, highlighting considerations in flats for rent and what should be addressed before signing a lease. First rate estate agent!
Many thanks for your glowing 5* review and your kind words Tom. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSelling with JDW Summertown
We highly recommend prospective sellers to consider JDW in Summertown. Our experience has been first class and the JDW service was highly professional right from the start - realistic estimate of house value, knowledge of the local market and how to maximise our sale price and managing our anxieties and expectations throughout the whole lengthy process to completion. The team were always professional, responsive and friendly and definitely worked hard to help us achieve our sale. They managed everything - EPC, flattering professional photographs included as part of the service, all the very many viewings, right through to chasing solicitors and other parties all along the chain to achieve completion. If you are considering selling your home, then do consider calling Daniel or Wai at JDW.
5/5
TrustpilotClaire Carter (based at the Weybridge…
Claire Carter (based at the Weybridge branch) handled my purchase from start to finish and was exceedingly efficient. I was on a very tight timeline yet she saw no reason as to why we could not complete on time and she held true to her word. She chased deadlines when needs be and kept me informed immediately of any requests for information or any news.I never had to chase her for an answer to any question I had and I hugely appreciated her transparency throughout the process. I cannot recommend her and the agency enough.
1/5
TrustpilotJohn D WOOD Battersea Park Road
2/5
GoogleDisappointing lack of communication and responsiveness. I made contact through the company's webform within a few hours of a letting being advertised; I received no response. I had my partner enquire - she received a response requesting more information. We provided more information immediately and never got a response, and can see the property is let agreed.NegativeResponsiveness, Professionalism
Dear Henare, I am so sorry we have not come back to you more promptly. At present due to social distancing we have lower numbers of staff in our offices so are not always as efficient as we would normally aim. I have asked the branch manager Chantelle Springer-Daniels to call you and assist with your home search. Kind regards, Jane Jenrick, Regional Director
5/5
GoogleIt has been a real pleasure to instruct the sale of our property with Andrew and Angus at Fulham. They found a perfect buyer for the property and were incredibly professional at all stags of the process, helping to bring the sale smoothly to completion. I highly recommend them as agents who know the area incredibly well and who can really make a difference.
Thank you for the great review and recommendation Ivan. At John D Wood & Co. we are always glad to hear the excellent feedback about the service we provide to our customers. Many Thanks.
1/5
TrustpilotIncredibly rude staff
I rented a property that was part managed by John D Wood. The service was just awful - whenever we wanted something done with any urgency, they never responded. As soon as they wanted something, we'd receive really abrupt and quite rude emails demanding that we respond immediately. The tone of all staff was rude and often accusatory. I still have no idea what the landlord paid them for as they didn't manage the property as we dealt with all the maintenance issues.
3/5
TrustpilotAverage performance
A recent new tenant who turned out to be very pleasant was found very quickly. The previous Tenancy Find was supposed to be for two tenants in the flat whereas in fact there were three and I was not happy about that.
5/5
GoogleExcellent service from Michael, Munroe and Beth on the letting of my mother's flat. Really professional.
Thank you for taking the time to leave us your 5* review Michael! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent Experience
John D Wood & Co. recently helped me to sell my property and I found them extremely professional and very helpful. Nothing seemed to be too much trouble and when a storm took down a tree and demolished the hedge, they immediately got a chap along to sort it out.Their communication regarding feedback from potential buyers was superb. I never had to chase them for information and I would recommend them to anyone wishing to sell a property.
5/5
TrustpilotParsons Green Team
The team were excellent in helping me recently find and move into a property with short deadlines. Nicole was especially helpful in ensuring everything moved quickly and seamlessly. Would highly recommend.
1/5
TrustpilotWaste of time
Waste of time. Never responded to my email enquiries or my telephone enquiries. Would not waste my time.
1/5
TrustpilotDishonourable
After we had our offer accepted Sally Behan in Weybridge called to tell us we had been gazumped. We increased our offer above asking price but were told they wouldn’t sell to us. Turns out when the seller found out our name they decided not to sell to us for ‘personal reasons’When pushed about ‘personal reasons’ she then said that there was actually a cash buyer who offered asking price. That property remained on the market for 5 weeks after that before it said under offer. Friends of mine were able to call and make viewings during this time. Disappointing that a company owned by Skipton Building Society would behave like this. The honourable thing to do would be stop acting for the seller but the commission was clearly more important.
2/5
TrustpilotAgent not trustworthy
I was told John D Wood (Primrose Hill) were a well respected local agency with whom I could sell my property, and they seem, on the surface, very professional. But I grew to dread calls from my allocated agent - a smooth talking, cocky young man - he seemed to constantly be on the side of the buyer, not mine. He told a couple of utter lies about offers coming in, he had a total lack of attention to detail, and eventually I ended up moving to a different agency where I had a much more pleasant experience. They may be on prime Primrose Hill high street, and have lovely properties for sale, but do not let that fool you! I just did not trust them. Go elsewhere.
1/5
TrustpilotNot valued as a buyer
We had a really stressful time as a buyer with JDW Esher. Details of the conditions of our offer we’re not passed onto vendor at all; when confronted with this when the transaction was at risk, it was glossed over / denied. We were also told a delayed completion was ‘impossible’. We ended up dealing direct with vendor, with a delayed completion, without issue. Got the feeling JDW were happy for us to lose out and simply switch to another buyer.
1/5
TrustpilotTerrible experience- J D Wood Summertown
Terrible experience dealing with the Letting team in OxfordI wanted to rent an apartment in Summertown, the lady agent has been extremely unprofessional, instead of solving my issues, this agent was rude and asked for the same information twice. Whenever I have a question, she would just shoot me down without checking with the landlord. She has been impolite and maybe she didn't think I am not a capable tenant - I ended up paying double for a nicer apartment!
1/5
TrustpilotTerrible experience with the manager at John D Wood Southfields
Terrible experience with the manager at the Southfields branch. To call him arrogant would be an understatement!I have now sold and bought property through this branch. Dealing with the same agent each time. I would rather give my property away than ever use him again.If he asked a question he expected an answer immediately. sometimes calling twice in one day and following up with emails. Bullying tactics and bickering with me over any decision that didn't suit him. He has no idea how to treat customers and suspect he has no one supervising his behavior. He's a disgrace to any company and should work in a back room where he has no contact with customers.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood & Co.'s Hammersmith and Fulham office has 348 reviews across two platforms: 137 on Google, 211 on Trustpilot (across the whole business).
John D Wood & Co. Fulham Broadway Sales is rated 3.9 out of 5 across all 348 reviews, and 4.7 out of 5 on Google from 137 reviews.
John D Wood & Co. Fulham Broadway Sales, 506 Fulham Road, London, SW6 5NJ, Hammersmith and Fulham, SW6 5NJ.
