Trusted Agent profile
★★★★★
348 reviews across 2 platforms
506 Fulham Road, London, SW6 5NJ, Hammersmith and Fulham, SW6 5NJ
John D Wood & Co.'s Hammersmith and Fulham office at 506 Fulham Road is rated 3.9 out of 5 across 348 reviews on two platforms, including 137 Google reviews rated 4.7.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
GoogleGreat estate agents. Stephen in Property Management and Munroe in lettings are both true professionals, knowledgeable, responsive, and a pleasure to work with.
Hello Kaan, Thank you so much for your wonderful 5* review! We're thrilled to hear that Stephen and Munroe provided you with such a professional and enjoyable experience. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotDelighted with how the Chelsea office…
Delighted with how the Chelsea office managed my sale, in particular Sema and Jamie. Calm, responsive, proactive and showed real belief in the project. Head and shoulders above their competitors.
5/5
GoogleExceptionally smooth process. Excellent communication, and they worked very hard on both marketing and drumming-up interest and viewings, as well as sales progression. Very pleased with the service
Hello Rob, Thank you for your wonderful 5* review! We're thrilled to hear that you found the process exceptionally smooth and were pleased with our communication and efforts in marketing and sales progression. Your satisfaction is our top priority. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotRUN AWAY FROM THEM!
RUN AWAY FROM THEM!I have lived in many flats in London and never have I experienced such a terrible process. First of all, we wrote down a formal offer with 1 only requirement. After our offer was accepted and we payed one week worth of rent to secure the place, they tell us that specific requirement cannot be met. They took almost 3 weeks to make the landlord sign our contract, and it was voided TWICE so we had to re-sign the contract 3 times in total as they kept adding clauses to it. During the move in, we realise the flat had not been cleaned (and the contract stated everything had to be professionally cleaned, even curtains and sofas.....) but the flat was in an appalling state really. We asked for it to be cleaned again and we are still waiting..... Not to say that we are still waiting for the landlord to pay the inventory. The people in this agency are very rude and will treat you bad. One advice, never use this agency!!!
Dear NG, We would like to hear more about your experience with us, so if you could email across your name and email address, we can investigate this further. Thank you, John D Wood & Co.
4/5
TrustpilotSound advice
Our property was already on the market when we met James Setright and although it was too late to appoint them, James provided clear and comprehensive advice on issues we were having with the process
1/5
TrustpilotWorst treatment
As a tenant by Vanet Asset Property Management (part of the John D Wood & Co Group), my comments for them are: just terrible!Such a bad treatment from one single agency. Staff turnover is extremely high, different agent each month. No issue log whatsoever, so you need to call them daily to make sure whoever picks up your case, will have the details. So many incidents where we thought our issue was progressing and being resolved, while in reality it wasn't!Forgetting/ignoring tasks, not even when it comes to deposit.Interesting to see what kind of training their agents go through? Do they know how to keep log of issues?Sorry but this is unacceptable treatment.
Dear MS,we would like to hear more about your experience with us, so if you could email across your name and email address, we can investigate this further. Thank you, John D Wood & Co.
5/5
GoogleWe have recently used Faron Sutaria to rent a property and James was our Lettings Negotiator. James was brilliant throughout the entire process. He was really helpful, answered all our questions and was honest with us. Everything was handled really professionally and no question was too small! Everyone at FS has been great, but massive thanks to James - you made it an easy experience and we would definitely use FS again!
5/5
TrustpilotHighly recommended
I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas.Highly recommended!
1/5
TrustpilotAwful Lettings Management
As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.
5/5
TrustpilotWe bought a property through John D…
We bought a property through John D Wood. The service was excellent.
5/5
GoogleThank you to Martina for easing the stress of buying a home. Martina has found the perfect balance, being both friendly and professional. I would highly recommend her.
Thank you for taking the time to leave us this amazing recommendation and 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleMatt and the JD Wood team did a great job on the sale of our property. Always available, great communication and kept the sale moving.
Thank you for your brilliant 5* review and thank you for your kind words Patrick. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotCustomer Service on Permanent Lunch Break
I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through.
1/5
TrustpilotAwful experience
John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.
5/5
GoogleBrooke and Martina worked with me on a difficult sale during many stages of the Covid lockdown whilst I was out of the country. They were a pleasure to deal with and went above and beyond to help me. I cannot thank them enough for all they did which I know was more than they should have done to help the sale go through smoothly.PositiveResponsiveness, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI began renting my flat with John D. Wood, Fulham Road, in 2010. I live in Edinburgh, so it was important for me to have good management and choice of tenants. In both these areas they have been exceptional. They dealt promptly with any …
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
TrustpilotFantastic service
Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!
1/5
TrustpilotAbsolutely Dismal Organization
Absolutely Tragic OrganizationFailure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.
1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
1/5
GoogleWhile our initial experience, particularly with James and Kasia, has been good, we were left absolutely dumbfounded by the total lack of professionalism they showed in our moving out process. We've been waiting for over a month for them to transfer our deposit back, with constant following up and little to none response from the 'responsible' team. We and our former landlords are speechless how poorly this is handled. Reason enough to never view an apartment offered by John D Wood again.
Good afternoon, I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleMy husband and I rent a flat through from Faron Sutaria Estate Agency. James Mooney was the letting negotiator who helped us with the documents, flat viewing and the contract. So far, we really liked his service (as well as the others employees), which was really professional and efficient. Hopefully our check out will be as effective as our check in. Thanks for all the support James!
5/5
GoogleBrooke Blanchard was fantastic to work with - she made this whole process an absolute breeze. I will definitely be a repeat customer!PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a very complex transaction, Matt helped us through the process every step of the way. Would 100% recommend, brilliant communication and negotiation skills. Thank you again!
Many thanks for your outstanding recommendation, 5* review and your generous comments Bea. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible
Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood & Co.'s Hammersmith and Fulham office has 348 reviews across two platforms: 137 on Google, 211 on Trustpilot (across the whole business).
John D Wood & Co. Fulham Broadway Sales is rated 3.9 out of 5 across all 348 reviews, and 4.7 out of 5 on Google from 137 reviews.
John D Wood & Co. Fulham Broadway Sales, 506 Fulham Road, London, SW6 5NJ, Hammersmith and Fulham, SW6 5NJ.
