Trusted Agent profile · Hammersmith and Fulham
★★★★★
372 reviews across 2 platforms
30-32 Shepherds Bush Green, London, W12 8PH, Hammersmith and Fulham, W12 8PH
Foxtons's office in Hammersmith and Fulham, at 30-32 Shepherds Bush Green, is rated 3.9 out of 5 across 372 reviews on two platforms, including 219 Google reviews rated 4.3.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
1/5
GoogleAppallingly managed estate agency. Deliberately and cynically unresponsive to our request for clarification regarding wholly arbitrary deductions from our tenancy deposit. Don't waste your time with valueless estate agencies such as Foxtons.
5/5
GoogleWe've had a really good experience with Foxtons so far. Jenalyn spent an evening with us showing a range of properties both in and around our preferred location. We ended up going for a property in an area we would never had thought to look had Jenalyn not spent the time showing us different types of property/locations we could get for our budget. Once we made the offer on our flat the process was complete within a few days, documents and references were all done online which made everything so much easier.
5/5
GoogleI have used the Foxtons in Shepherds Bush since its opening for letting my properties in this area. I have been very pleased with the service I have received from the letting department of this agency and particularly from the manager, Annabelle. She has always given me the best advise on the set up of the property for getting the highest rent and with her active team I have received good quality tenants for my properties. I have recommended them to my property owner friends.
1/5
GoogleAbsolutely appalling company! Avoid at all costs!! Pushes you hard into making an offer by probably faking the fact that a counteroffer is on the table. Then lets you sign several versions of a contract with different reasons, makes you pay their outrageous fee of 420 plus deposit, assuring you that the landlord will "sign tonight" only to tell you a week later that there was a counteroffer by another agency and that you have to "match" it. Seriously? Nothing but a joke. What kind of business model is that. Apparently they do not have any proper relationships with their landlords. Save your time and your money and deal with real agencies. This would be 0 out of 5 stars if possible. Avoid at all costs.
5/5
GoogleThank you to Annabelle for letting my flat really really quickly. She was personable and worked hard and dealt with any issues very professionally. They are the perfect tenants. Thank you.
5/5
GoogleSamantha at Foxtons was amazing. Couldn’t be more grateful! Highly recommended.
Thank you Virginia Dos Reis Siqueira for your review. Sophie, Get it done with London’s number 1!
5/5
GoogleWe saw loads of quality properties with Foxtons, probably the best on the market. Nicole White our contact was charming, funny and even remembered my daughter’s name! The delightful Nicole has great local knowledge and the potential to one day run her own chain of successful estate agents. However we didn’t buy our flat through Foxtons… BUT thank you for your time and patience Nicole - all the best and my 5 stars go to you
5/5
GoogleSold my flat using the Shepherds Bush office, and was very pleased with the service received from Dale Ranson. He communicated well on progress, responded quickly to enquiries and calls, and was very good at prompting action from purchasers and solicitors. I would highly recommend.
1/5
TrustpilotFoxtons Lettings
Foxtons Lettings, Misleading Charges, Poor Communication, and Unprofessional Conduct
3/5
GoogleThey are very keen agents to get you to look at as many properties that they have on their books for your budget. that's a good point BUT when it came down to the nitty gritty of realistic price of what a property is Really worth they don't listen to you as a buyer and wont budge on price. I bought the same type of property with a different agent for 20K less.
1/5
GoogleChristian Campbell has so far (half a year into my tenancy) provided the worst service I have received in my life, but Foxtons in general has also been absolutely terrible. I really can not emphasize how bad the experience has been.
5/5
GoogleMany thanks to Elena and Jas. They are very professional and respond quickly. Good experience with them.
5/5
GoogleDuring my search for a new home, I came across many estate agents. Foxtons has been the best one in terms of customer service and support over every aspect of making an important purchase, such as buying a property. The whole team is focused and really helpful. No matter how much money you are investing, they always make you feel important and they establish a great human relationship with their customers.
5/5
GoogleCurtis helped us out immensely with renting our property, always there on the phone to answer queries whenever they came up.
5/5
GoogleI have just rented a flat using Foxtons and my agent (Charlie) has delivered a top-notch service during all the phases of the process. I strongly recommend Foxtons for their very high professional standards.
Thank you for your review Massimiliano, we're pleased to know that Charlie provided such exceptional service during your property hunt. Best wishes to you in your new home!
5/5
GoogleTheo is a fantastic agent, really helpful and responsivePositiveResponsiveness, Professionalism
5/5
GoogleOnly called in to get a key for an AirBnb, but lovely to see hand sanitizer on the counter, where across the road, at McDonalds, there is nothing. 🙄 …
Thank you, Richard!
5/5
GoogleVery good experience with Salim in Foxtons Shepherds Bush. Very professional and helpful. Buying a flat can be a stressful exercise but with a good advice and service, it was smooth and easy.
This is wonderful news, thank you for sharing Amine!
4/5
GoogleExcellent work with proactive efficient agents (thanks Charlie for having found me very quickly a flat matching my search criteria).
5/5
GoogleCharlie Willars is the best agent which we know.He help us find our new flat and he is very helpful.
5/5
GoogleShervin from Foxtons was super responsive, empathetic and professional. Even though we ended up letting through another agent( due to non availability) of a particular flat on Foxtons website but Shervin ensured he followed up to check if everything went well. Extemely professional and fantastic customer service. We will definetely contact in future. Thank you.PositiveResponsiveness, Professionalism
5/5
GoogleMy sincere thanks to Shepherd's Bush branch, especially to Messieurs Yamoah and Nockles. Happy New Year!
5/5
GoogleJas and Elena and Tom been great when they sold my property in Shepherds Bush. Great communication, extremely professional Would highly recommend them. A big thank you for all your hard work!
5/5
GoogleJas and Elena are professional and helpful throughout the process. I recommend them for any property purchases. At every turn, they attempt to do the right thing for both the buyer and seller, which speaks to the service they provide.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Hammersmith and Fulham office has 372 reviews across two platforms: 219 on Google, 153 on Trustpilot (across the whole business).
Foxtons Shepherds Bush is rated 3.9 out of 5 across all 372 reviews, and 4.3 out of 5 on Google from 219 reviews.
Foxtons Shepherds Bush, 30-32 Shepherds Bush Green, London, W12 8PH, Hammersmith and Fulham, W12 8PH.
