Trusted Agent profile · Hammersmith and Fulham
★★★★★
2,220 reviews across 3 platforms
181 North End Road, London, W14 9NL, Hammersmith and Fulham, W14 9NL
Dexters's office in Hammersmith and Fulham, at 181 North End Road, is rated 4.3 out of 5 across 2,220 reviews on three platforms, including 327 Google reviews rated 4.7.
327
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
1,891
Reviews on Trustpilot
Business-wide
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotI am very grateful to Dominic Glover
I am very grateful to Dominic Glover, who has always helped, is always responsive, and ensures that everything is done. He takes his work very responsibly.
Dear Alina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleWe have just purchased our first flat through Dexters in West Kensington and couldn't have been more impressed with the service we received. Oliver Lurcraft was utterly brilliant throughout, keeping us informed along the way & helping us to push through the purchase completely painlessly in an incredible 6 weeks! We also dealt with Marcel during the purchase who was also brilliant. We would highly recommend Dexters West Kensington & will be sure to use them when the time comes for us to sell our flat. Thanks so much Ollie & Marcel!
Dear Laura, Thank you for your review regarding your experience with our West Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleTo be honest, this is my first time to write a review. I rent a flat from Dexter in 2015 and their service was pretty good, good communication and attitude. That is why I looking for helps from them again. Adam, one of negotiators, he is friendly, nice and patient. He was on time when he took me for a few places for the flat viewing. Although I did not make the offer with him for other reasons, but i do recommend him and Dexter to you guys. Thanks again.
Dear Zhangzhe, I am writing to say thank you for your kind comments about the service you received from our West Kensington Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleElla was very helpful, informative and nice. Overall, I am happy to be guided and assisted during the search for my next rental place. Would definitely recommend for other tenants as well.
Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotGreat experience with Dexters
We have recently used Dexters to find out next home and have had an offer agreed. Alice was our main point of contact and she showed us a few lovely places and helped us find the perfect home for us. We have had some bad experiences over the last couple of years with other agents and found Alice's honest and informative style a breath of fresh air.
Dear Michael, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexter's Ladywell are Awesome
Staff at Dexter's Ladywell are awesome. Joseph and Suzzannah were beyond helpful with a recent bit of bureaucracy in connection with a rental flat. Dexter's in general have been great throughout the letting of my flat.
Dear Anna, Thank you for taking the time to leave a wonderful 5* review. Joseph and Suzzannah will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotElizabeth was a great support to me…
Elizabeth was a great support to me with dealing and evicting a tenant from my property. She was sympathetic to my situation which was appreciated during a very difficult time. I can highly recommend.
Dear Cherie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
2/5
TrustpilotLet down by poor communication within the company
Unfortunately we were let down by this letting agent yesterday. We had a 6pm viewing for a house in Hayes, I drove 1h in rush hour traffic to visit the property and on arriving I was met by the agent who informed me that the locks had been changed that day and his key did not work, so we could not access the property.He was very apologetic and I understand he was also frustrated as he himself had spent 45 minutes travelling to the property.He did offer to rearrange a viewing but I was so disappointed in the lack of organisation (how can it be that locks are changed and the letting agent/property managers are not informed?) and frustrated at the waste of my time and petrol (2 hours round trip) that I will not be using this company going forwards.I would have left 1 star but the letting agent was truly apologetic and did remain professional in the situation.
Dear Lizzie, I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
TrustpilotExcellent friendly service
Petros Giorganios was with me every step of the way and always available to answer questions and provided quick and helpful responses. This and his friendly manner made the whole process so much less stressful.Thank you again 😊🌸
Dear Sulaiman, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Petro, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotPrompt and super helpful. 👍
Prompt and super helpful.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
TrustpilotOutstanding outcome
A huge ‘Than you’ to Paris Marshall Senior Property Manager at Dexters for his speedy response, kindness, attentiveness and professionalism. Paris arranged for the Khinda Building Works Ltd to attend our premises to conduct some repairs. I was very impressed with the contractor’s skills to resolve three different repairs within such a short time. The communication was smooth and the contractor was very punctual. I have no enough words to thank birth Paris and Khinda Building Works Ltd for their hard and outstanding work.Lavinia
Dear Lavinia, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
TrustpilotI have been using Dexters for a number…
I have been using Dexters for a number of years without any issues. They always respond in a timely and professional. The senior property manager Mohammed Amin is fantastic, for anything that is urgent he jumps on it quickly and get things done.
Dear Hemang, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThanks for the service of Mr Rowan and…
Thanks for the service of Mr Rowan and Dexter's property management team. They respond fast whenever there is a problem. They are friendly and give me adequate information. Although we are Korean, we have been able to live without difficulties thanks to Dexter's service. They do an excellent job!
Dear BangKap Kim, Thank you for taking the time to leave a lovely review regarding Rowan. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleIf more people were like Ella Simpson, the world would undoubtedly be a better place. Today, when I visited the West Kensington branch, I was initially turned away by a staff member who seemed eager to pass me off. Just as I was feeling disheartened, Ella stepped in and said, "I'll help you!" Her kindness and willingness to assist were truly uplifting. With her positive attitude, I'm certain she will go far in life. Thank you, Ella, for being there when I needed help.PositiveResponsiveness, Quality, Professionalism, Value
Dear Tudor, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
1/5
Trustpilot10/10 for effort at business winning 0/10 for performance!…
We were badgered by Dexter’s for years so decided last summer to instruct them on a letting. They over promised on the rent they could achieve so we missed the window to secure tenants before the autumn. We also then instructed them to sell as we were receiving no rent . They failed to produce a single credible offer on either basis. We instructed Goldschmidts who found a buyer and at a strong price within a matter of weeks. I’m prompted to write today as we received probably the third cold call from Dexters as the old property is now for rent via the new owners . We told Dexters on at least 2 previous occasions that we had sold the property so I wish they could be more efficient/ professional in all they do.
Dear Graham, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
5/5
TrustpilotAlistair Maclean
Alistair was very efficient in assisting with the matter and ensuring all parties are kept updated throughout the process. We were able to effectively work together to achieve a very swift completion.
Thank you for your kind comments regarding Alistair and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleHad such a pleasant experience with Dexters in terms of finding ourselves a flat to rent in West Kensington. The overall process was as stress free as possible, Ravi was extremely informative and kept us updated every step of the way. Managed to find the perfect flat within such a short space of time. Couldn't recommend Dexters more than enough, would definitely use them in future.PositiveResponsiveness, Quality, Professionalism
Dear Rachael, We are really pleased to read your positive review regarding the service from our West Kensington Office. We value feedback from our customers and thank you for taking the time to post this. Kind Regards, Evie Fisher Customer Relations Team
5/5
TrustpilotI had my inspection today with Monika…
I had my inspection today with Monika and I honestly just wanted to give some feedback… I have only had her as my property manager for a matter of months but cannot fault her work rate, effort or dedication! She is a true asset to Dexter’s, was fabulous to finally meet her and I really hope she sticks around as she is so quick at providing solutions! Clearly someone who really cares about her job and the people she is working for/with… feel very supported and well looked after!
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleReally helpful team at Dexters. Brandon really went above and beyond to find the perfect flat for me to rent and was very responsive
Dear Roberta, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
TrustpilotThank you to Verity and Harry for all…
Thank you to Verity and Harry for all of their help and hard work throughout the process - I have already recommended Dexters to my friends that are looking to buy. Couldn’t recommend the team highly enough and very grateful for all of their help, guidance and consistent communication throughout the process.
Dear Lydia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters Notting Hill
Everyone knows how hard it can be to deal with all problems and issues coming up here and there in our homes, but it makes a big difference when you have right people working in agencies. I just want to say the big big thank you to Dexters and especially property manager Carl. He’s always very supportive, responsive and ready to help. I’m having such smooth and great experience. I highly appreciate everything he’s done for me and just made my life easier. Thank you very much Carl and thank you Dexters for hiring such great professionals!
Dear Daria, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotPetros Giorganios
Had a wonderful interaction with Petros Giorganios today during the inspection. He is always respectful and willing to accommodate the tenants which I appreciate.
Dear Ateeb, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleI recently sold my house through Dexters who were brilliant. Alex was so helpful and professional, and made the process completely seamless. I would highly recommend working with him.
5/5
TrustpilotExcellent problem solving skills
I moved in to a new property and received the inventory. The inventory had the hoover in it and the hoover was broken. I contacted George at Dexters and he sort the issue immediately in a very smoothly way. Thanks George for sort this out so quick.
Dear Juan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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