Dexters West Kensington reviews in Hammersmith and Fulham

★★★★★ 1/5

Trustpilot

Ignored locally, dismissed centrally, and the nuisance is now worse

My experience with Dexters has been appalling from beginning to end. I first contacted the Cricklewood office in July 2025 about persistent early-morning motorbike nuisance which I believed was connected with a tenant at a property they manage. This was not a vague complaint. I provided the address, described the repeated disturbance, supplied an audio recording and later a photograph showing the individual and motorbikes at the location. I was willing to provide further evidence. The local office did not respond to my initial complaint. I had to chase them and escalate the matter to Dexters’ central Customer Relations department. Only after that escalation did the Cricklewood office respond. What followed was, in my view, an extraordinary exercise in buck-passing. Dexters said that because HW is an A-road and the building contains multiple residential units (4 flats), they could not verify the source and advised me to contact the council and police. But this was not simply a case of someone starting and revving a motorbike at around 5am and immediately leaving. I had already told Dexters in writing that, on many occasions, he could be heard going around the neighbourhood for several minutes before continuing on, causing repeated disturbance across the surrounding area. That is not ordinary A-road background noise. I found Dexters' response indefensible: evasive, wholly inadequate, and focused more on explaining why Dexters would not act than on addressing the substance of the complaint. I had identified the property, described the motorbike and recurring pattern, and supplied both audio and photographic evidence. I even asked the obvious question: how many of your tenants at this property have a motorbike? Rather than answer that, explain what records had been checked, or tell me what enquiries had actually been made, I was directed elsewhere. When the nuisance continued, I escalated the matter again. The response from Dexters’ Director of Customer Relations was even more disappointing. Rather than independently addressing the complaint or explaining whether the evidence or the local office’s handling had been reviewed, I was simply told that the local director had already responded, that I should contact the police or local authority, and that Dexters could not assist any further. That was not meaningful escalation. It was the same dismissive position repeated at a higher level. What is the purpose of a central Customer Relations department if escalation merely results in being told that the branch has already replied and nothing further will be done? The local office initially failed to respond. When pushed, it gave what I considered a defensive and ineffective answer. When the matter reached central Customer Relations, they appeared to do little more than endorse the branch’s position and close the door. A central Customer Relations department should not, in my opinion, simply rubber-stamp an inadequate local response. I did not expect Dexters to become the police or determine whether a statutory nuisance had occurred. I expected a professional managing agent to take a persistent complaint seriously, investigate what was within its control, check its records and, where appropriate, engage with the relevant landlord or tenant. Instead, my experience was of an organisation far more effective at explaining why the problem belonged to somebody else than at demonstrating any meaningful attempt to address it. Perhaps most troublingly, the experience left me with the impression that because I am a neighbour rather than a paying Dexters client, my concerns simply did not matter. I cannot know whether that was their intention, but that is how their handling came across. Customer Relations should not mean relations only with people who generate revenue. Most seriously, as of today the nuisance has not improved. In my experience, it has deteriorated and become worse. After more than a year of complaints, evidence, follow-ups and escalation, there has been no improvement whatsoever. The nuisance remains. It has worsened. The local office resolved nothing. Central Customer Relations added nothing. Dexters closed the matter and left the neighbourhood with the consequences. That is my experience of Dexters. One star is generous.

The · 3 October 2026

★★★★★ 5/5

Trustpilot

Evie Buckingham is an absolute star

Evie Buckingham is an absolute star of a Property Manager. With a time sensitive issue, Evie managed to pick up all the details accurately, and she engaged with different teams to help find a timely and coherent resolution to the issue. In this age of automated systems it was a pleasure to feel heard and supported by someone so engaged over the phone, even on a Friday! Kudos to Evie. Genuinely great service and it makes all the difference. Actually, the PM team is wonderful - I have also spoke with Charmaine Carter (shout out for you too Charmaine!). Once through to the PM team, I know I’m in good hands with people that have a very high attention to detail. Some other teams should take notes ;) Thank you for your help Dexters,

Alex · 2 October 2026

★★★★★ 5/5

Trustpilot

Erza at Dexters property Managment has…

Erza at Dexters property Managment has been truly amazing. She has been my main point of contact during my tenancy, I initially had a few hiccups ( no fault of dexters) and Erza fully kept me updated and in the loop at all times. She was very responsive and truly made the duration of my tenancy amazing. Couldn’t have asked for a better property manager. Thank you!!

Gabrielle · 30 September 2026

★★★★★ 5/5

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I just got the video of my property…

I just got the video of my property left to Dexters to get ready before my tenants moved in. It looks amazing - all repairs done beautifully, everything in order, clean and tidy. As i live abroad i need reliable management for peace of mind. In Dexters’ team i have a safe pair of hands. Thank you Lizzie, Charlotte and Evie for your hard work.

Aikaterini · 2 October 2026

★★★★★ 5/5

Trustpilot

Ella has been a complete gem

Ella has been a complete gem! So grateful for all her hard work to help us get a new dishwasher when ours gave out. We told her about my mobility being down and that we had a baby under 1 - so without a dishwasher we were in quite a pickle! Ella was amazing - she chased everything up for us and got everything organised so the new dishwasher came within a week! Couldn’t recommend these guys enough 🙌🏼 Thank you so much!

Mary · 14 May 2026

★★★★★ 5/5

Google

I have been to several other letting agents however Brandon Gillespie is absolutely the best letting agent which I have come across! Super helpful,friendly, knowledgeable! To top it off he went out of his way to bargain with the landlord for me to have a freezer! In the end Brandon won! I would recommend him highly amongst other letting agents that play around with you and are sometimes even downright rude! 5* stars for Brandon Gillespie!!

Music4thsoulofficial · 19 March 2026

★★★★★ 5/5

Trustpilot

Safira Juttla has been enormously…

Safira Juttla has been enormously helpful to me whilst I have been dealing with Dexters. She's clearly on the ball and addresses queries efficiently and brings matters to a satisfactory conclusion. Her other colleagues have also been very helpful whenever I have had to deal with them.

Dr · 1 October 2026

★★★★★ 5/5

Trustpilot

Great service and communication

During our 2 year tenancy the property we lived in was managed by Dexters property management, the staff were always polite, friendly and helpful. Whenever there were issues with the property, we were able to reach someone who was able to provide assistance. Nikki Harris was managing the property we lived in, the five of us who lived there would like to thank her in particular for her consistent help and advice throughout the tenancy, she has always been massively helpful regarding any issues or questions we've had. For a few of the people living in the property this was their first time renting, Nikki always took the time to explain things clearly and in a way that helped us to understand how issues were being dealt with. Any issues with the property were always addressed as quickly as they could be and we always felt in safe hands. Many thanks

Toby · 21 September 2026

★★★★★ 4/5

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We have worked with Dexters since 2019…

We have worked with Dexters since 2019 and are landlords of one property. There have been ups and downs with tenants and we have found a way through working together. Having a key contact who is readily available is most helpful, particularly when there are tricky minutiae to deal with. We have worked with several members of staff in this capacity over the years; always seeking to be helpful and supportive. The level of professionalism has generally been high. Currently, Sherina Downes is our point of contact; she is excellent and deserves five stars on her own. Great communication and sees things through.

Anne · 19 September 2026

★★★★★ 5/5

Trustpilot

Property Management Team Member/Customer Service

Viraj based in the property management team in Loampit Vale is so proactive and on the ball. He gets things done and sorted and always knows the right people to contact. He is an excellent communicator and is always transparent. He is professional and friendly too. He is a fast responder and always ensures he follows up to make sure everything is ok. He offers and delivers solutions and provides a 5 star service. Viraj is a sterling individual and has really made us feel comfortable and welcome. He is a real asset to Dexters.

Sham · 17 September 2026

★★★★★ 5/5

Trustpilot

Thanks Anya!

Anya has been an excellent point of contact since we moved into the property. She is consistently professional, responsive, and easy to reach, which has made the whole renting experience much smoother. We really appreciate how attentive she is and how proactive she’s been in resolving any issues quickly and efficiently. It’s reassuring to know we can rely on her support - thank you, Anya!

Victoria · 19 May 2026

★★★★★ 5/5

Google

Omar has been an absolute legend to deal with. Throughout this whole process he's been smooth easy to talk to and s down right pleasure. His transparency and communication really won me over and as a buyer I couldn't be happier. I recommend his service 10/10. As a first time buyer things were quite daunting but he seemed to always be available and helped me with any queries I had.

Leo · 26 March 2026

★★★★★ 5/5

Trustpilot

Wonderful service from Tyron

I had a really positive experience with Tyron . Tyron was professional, responsive, and genuinely helpful throughout the process of resolving an issue in my house. He kept me updated, handled everything efficiently, and made what could have been a stressful situation much easier. I really appreciated his communication and willingness to help. Thank you again for the excellent service!

Ms · 15 May 2026

★★★★★ 5/5

Trustpilot

Staff Review - Petros Giorganios

Just wanted to write a review about a recent inspection from one of Dexters Staff - Petros Giorganios. Petros is always so friendly and discreet. He respects our privacy and our home; he always conducts the inspection with a smile on his face and ensures that he delivers the best experience. Really happy to have him as our property manager.

Vasiliki · 15 May 2026

★★★★★ 5/5

Google

Dawid has been absolutely exceptional to work with. He is extremely efficient, proactive, and wonderfully organised. He supplied us with quotes for the work required before our new tenants moved in incredibly quickly, making the whole process smooth and stress-free. David has been actively working really hard to find the right type of tenant for our property . He’s reliable, pleasant, and always on top of things, exactly the kind of person you want managing your property. Highly recommend Dawid and Dexters!.

Anne · 18 November 2025

★★★★★ 5/5

Trustpilot

I had a property inspection with…

I had a property inspection with Dexters today and the team were very professional and responsive throughout. They were attentive, helpful, and always quick to respond to any requests with professionalism and efficiency. They also have a very good maintenance team for the apartments. Overall, a very positive experience. Thank you Petros Giorganios for your support.

Miss · 13 May 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing and insensitive handling of an ongoing leak

I have had an extremely frustrating experience dealing with the Dexter team regarding an ongoing water leak coming from the apartment above mine. The leak has caused water to drip through the ceiling of my living area and has resulted in ongoing damp and mould issues in my apartment. The issue is still not fixed I am a single occupant and work from the office Monday to Thursday, yet I have repeatedly been expected to accommodate inspections and contractor visits with as little as one hour's notice. I am expected to be available whenever they want access and to rearrange my commitments to suit their schedule. (and their contractor never shows up at the agreed time) On several occasions, I have been asked to leave keys with the concierge so contractors can access my apartment while I am at work. However, I have not been given any clear assurance about who will be present to supervise the contractors or monitor what work is being carried out inside my apartment while I am not there. I find this completely unreasonable. It is my home, and I should not be expected to simply hand over access without proper arrangements and accountability. Despite this, I have continued to cooperate and provide access whenever reasonably possible. The most frustrating part is that the leak is coming from the apartment above mine (Dexters are they pm), yet Dexters has repeatedly stated that repairing the source of the leak is not their responsibility. Whatever the internal arrangements between landlords, tenants, contractors and managing agents may be, the fact remains that the damage to my apartment is being caused by a leak originating from the property they manage. My own landlord and property management team have been trying to coordinate with Dexters, but they cannot repair a leak that originates from another apartment. Meanwhile, I am the person who has been left living with the consequences. The contractor dates have repeatedly been pushed back and the issue remains unresolved. The necessary dehumidifier installation has also been delayed (still not installed). We were told that a dehumidifier would be installed on 5 October, but this has now apparently been moved to 13 October because of a request from the tenant in the apartment above. The dehumidifier is required in my apartment, which has been affected by the water leak. It is extremely frustrating that this has been delayed when I am the person living with the consequences of the unresolved problem. Communication has also been extremely poor. Emails from me and my property management team have repeatedly gone unanswered, and calls are often not answered even during working hours. Over weekends, there appears to be little to no response. Allocated, Senior Property Manager at Dexters, has been involved in this matter, and I have found the handling of the situation extremely insensitive. I feel that Dexters has not taken sufficient ownership of coordinating a solution, while responsibility continues to be passed between different parties. I have been living with damp and mould for around five months, and this situation has started to affect my physical and mental wellbeing. I did not cause this leak, yet I have had to repeatedly chase different parties, accommodate last-minute access requests and live with the consequences of an issue originating from another property. I would expect a property management company to communicate properly, coordinate contractors effectively, respect residents' homes and schedules, and take the impact of problems originating from properties they manage seriously. Unfortunately, that has not been my experience with Dexter. The leak remains unresolved, communication has been poor, and I feel that the impact this situation is having on me has not been taken seriously.

Chhavi · 3 October 2026

★★★★★ 5/5

Trustpilot

10/10 Team

The team at Dexters have been exceptionally efficient at managing my property which has been really reassuring as a first time landlord living overseas. Harry Lofthouse was able to ensure that the property was let within a couple of weeks, Aisha Riley has been a great support at managing the property and Andrzej Szczepaniak has helped managed everything on the payments front.

Alok · 18 February 2026

★★★★★ 5/5

Google

Dexters has been managing the letting of our properties for many years and we recently had the pleasure of working with Dawid once again. Viewings were professionally arranged. The tenant due diligence was efficient and prompt. Our queries were fully addressed and feedback was informative. All in all, working with Dawid and his team was a pleasure and their professionalism was second to none. We have no hesitation in strongly recommending Dawid to any prospective clients.

LetterBox · 15 October 2025

★★★★★ 5/5

Trustpilot

Great

Dexters is supporting us with our company accommodation needs for several years now. They are professional, communicative and always friendly. Remi Daniels, one of the Senior Property Manager has been very helpful in our recent check out. She also manages other properties for us and is always on top of everything.

Eldora · 13 May 2026

★★★★★ 5/5

Google

I had a good experience getting the flat I currently rent from Dexters. Brandon Gillespie was such a professional. I got a viewing the same day I went to Dexters house hunting. The whole process was prompt and hassle free and they took care of the minor details. I highly recommend.

Safiyya · 2 April 2026

★★★★★ 5/5

Trustpilot

How property management should be done!

I’m not one for writing reviews, however I felt compelled to do so following my personal interaction with Stephanie Thame who visited my home last week to carry out an inspection of the property. Stephanie has such a warm demeanour and her professionalism was second to none. She understood everything that I had said and was a complete delight to deal with. An absolute credit to Dexters and the property management team.

Alsy · 29 September 2026

★★★★★ 5/5

Trustpilot

Special shout out to Sophie at Dextors

Special shout out to Sophie at Dextors, our Property Manager. Helps out whenever we need, with quick efficiency making us really feel listened too.

MWalia · 27 September 2026

★★★★★ 5/5

Trustpilot

Landlord review

We have been managing our rental property through Dexters for a year. Our Property Huseyin Tas has been attentive through this time, and is always quick to respond and provide solutions - keeping both landlord and tentants in mind. We appreciate his management style!

Libby · 13 May 2026